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    Hearing by Audio Optics

    4.4 (7 reviews)
    Closed 10:00 am - 6:00 pm

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    1 year ago

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    11 months ago

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    2 years ago

    Bill is absolutely amazing! Patient, attentive and will help you any way he can. I highly recommend him.

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    Zounds Hearing of Bergen County

    Zounds Hearing of Bergen County

    1.0(1 review)
    2.0 mi

    My brother brought my mom here for her second pair of hearing-aids. The 1st pair were 3 years old…read moreand giving her trouble and we thought that it would be easier to work with Zounds as they were closer to home than her ear Dr who dispensed the original one's. The new ones were nothing but trouble too loud, and couldn't hear clearly. After about a week we had an appointment with another hearing aid company to try another set. At the 2nd hearing appointment the Dr. used a fiber optic scope to examine both of my mom's ears. On a monitor right in front of their eyes my mom and brother were shown how one ear was clogged with wax. And impacted inside that wax were 3 wax filters from the original hearing aids. He immediately told my mom she needed to see her ear Dr immediately and have the wax and impacted filters removed. This needed to be done before any evaluation for new hearing aids could be performed. Needless to say that meant that Zounds dispensed new hearing aids to my mother and completely missed the impacted wax and the wax filters from the the original hearing aids. How can something like that happen? That's medical incompetence. Zounds has a 30 refund policy but my brother was traveling at the time. He was told by the office staff that it would be no problem to return after that date with a 10% fee. He has now tried several times to return but has been unsuccessful. My 91 year old mom now has a useless pair of $3,300 hearing-aids because of Zounds incompetence.

    From the owner: Located in Bergen County, New Jersey in the Township of Washington, we are your community source…read morefor stellar hearing aid products. Our trained hearing specialist will assess, with our free hearing test, the type of hearing loss you are experiencing and because they are also experts on all Zounds products will recommend the appropriate hearing device. The patented fitting process allows the auditory specialists at Zounds Hearing of Bergen County to fit you with your new device in under two hours.

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    Hearing by Audio Optics - hearingaidproviders - Updated May 2026

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