Love our sauna. The design and style is of high quality and looks great. Easy to assemble. Sauna took 15 minutes to go from room temperature to 102 F and 15 more to go to 130. We have ours in our workout room, so starting the sauna and then doing cardio for 30-45 minutes prior, allows for a great end of workout routine. read more

Health Mate Sauna - Beauty & Spas Near Me - Cerritos, California

I really appreciated Leo's help and expertise in solving my problem. It was great to be able to talk to a knowledgeable human and not a website! read more

Thank you HealthMate for inventing the best full-spectrum infrared sauna in the entire industry. My business is thriving because of your product. Thank you endlessly!! read more

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So far so good but a few issues: 1) Top was warped a bit on delivery causing it not to seal tightly - Health Mate customer service was prompt in addressing but we need to put some wood screws in the top which we are not looking forward to as replacement tops are apparently not readily available. Our understanding is that this is a known issue with these saunas. 2) It takes a bit longer to warm up than we had hoped - maximum temperature is about 150 degrees not the 170 advertised and it takes it about an hour or a bit more to get there. Outside of the above, we have used it about 5 times since receiving it last week and it is performing as we had expected so far. read more

Great sauna!!! The entire process was seamless. From the purchase, to the delivery, to the assembly!! The health benefits are far and wide!!

It looks like Healthmate is VERY unstable now that they terminated the company that's been helping me fix my sauna. I had great confidence talking to Kali and Mark. Now I'm extremely concerned owing this product. For future repairs. Before Kali I couldn't even get a replacement remote shipped to me. Sauna's break and if the company can't keep a good efficient customer service department they are doomed. Be very cautious with Healthmate. Truly, disappointed in their new owners? Or style of conducting business. read more

I purchased my Health Mate Sauna 3 years ago. Every year the controller breaks and I wait months for a replacement. The last time I called in for a replacement panel which is under its lifetime warranty, I was told I might wait up to eight months for a replacement panel. This was after many phone calls and many emails. My last email was more aggressive. I stated that they either get back to me immediately or I would escalate this into a court action. Only then did I get a call back and only then was I told I would wait eight months. It took me two months just to get a callback. I would not recommend purchasing anything from this company. Their customer service is terrible! read more

Health Mate Sauna - Beauty & Spas Near Me - Cerritos, California

My 5 stars goes to Upper management at Healthmate. There was a misunderstanding on my part with a repair request. Management stepped in and clear things up. The integrity and pride to service their customers was beyond my expectations. I will share more details once my work order is completed. Thanks for being helping us again. Very pleased... read more

After moving my sauna from one house to another I couldn't get the front heaters to work. I finally connected with someone from the company and they sent me a video which helped me figure out what was wrong. I'm very appreciative for the good service and can't say enough good things about my sauna! Thanks again! read more

I purchased the half sauna, and I really like it. It's really helped my back pain so far. I had some trouble with the display on my sauna after a power outage here in my neighborhood; however, I contacted my sales rep and he got things straightened out. I did try to contact customer service through the company and that didn't work out well at first; however, they respond quickly to their Yelpers, which says a lot for the company. read more

Thank you for a great product, and great customer service. I had a small issue and it was handled in a very timely manner.

I give Health Mate Saunas 5 stars! I have used my sauna since 2008, and has helped me with weight loss, skin tone improvement, and detoxing from a previous Lyme disease. The sauna is excellent for assisting with pain from arthritis, degenerative disk disease, headaches, migraines. It is great to use in the wintertime before bed, the results are a full restful nights sleep! The quality of the HealthMate cedar sauna is outstanding. The additional light therapy package and awesome stereo/ CD make it your own private healing space. Since 2008, I have only had to replace a couple of parts. Customer service has handled all of my calls and requests promptly, and I would highly recommend any of the saunas made by Healthmate to anyone. My family owns 3 of them! This is something that you will have a LONG time, so it's a great investment, in your health and well being. This is one of the only medical grade recommended saunas by naturopaths and doctors . You really cannot get a better product! Thank you, Healthmate , and Corey! Ed read more

I purchased a HealthMate Sauna, within two years I started having trouble with the control panel. I tried unsuccessfully to call the company for help, but was continually put on hold. I have recently found another supplier for parts and would not recommend going back to HealthMate to anyone. John B. read more

I purchased my Healthmate Sauna several years ago and have been an avid user. I recently left a message to see if Health Mate had any accessories that support Halotherapy because I had just heard about the treatment and its potential benefits. Corey called me back and had a wealth of information about the topic. Although Health Mate doesn't sell Halotherapy accessories to go with their Sauna's, Corey was well versed on the topic and provided me with some good advice. He provided some alternative approaches to address my root concern, which was allergies. He truly went above and beyond, even though I didn't purchase anything new, which is refreshing!! It's great when you have an Excellent product AND Excellent customer service is given even to customers from a one-time purchase that happened years ago. Thank you Corey and thank you Health Mate for making great products and providing great service! read more

I bought a sauna from Dan, at the Home Show, here in Salt Lake City. His service was excellent, and his follow through was perfect. He told us the cover was out of stock, and they delivered it exactly when they said they would. It was only a couple week wait. Even after the sale, Dan was super in communicating delivery, as well as making sure we were super satisfied. The 4 person Sauna we got is amazing. The wood is soft, it heats extremely well, it feels super awesome, and it smells like real cedar. I have found that using the sauna before bed is super relaxing. A friend used it when he came over, and said "that he hadn't slept that well in years. We are super pleased that we got the sauna, and wanted to let everyone know that we are glad we decided to get the Sauna from HelathMate/PLH Products. read more

While my two-person sauna worked great for a while, I now need a new control panel, which I thought would be no problem since Health Mate claims a lifetime warranty on all parts. However, I have been calling their tech support department several times a week for the last 30 days. Nobody ever answers the tech support phone and nobody ever calls back when I leave my phone number. Update: Within hours after I posted this and other negative reviews, the top management team at HealthMate called me, apologized, and offered to send me the parts required to fix my sauna. The parts arrived speedily and fixed the problem. I don't know if the suddenly speedy response was a coincidence or if it was driven by the negative reviews. I'm changing my review from one star to two since my problem was finally solved, but not in a timely fashion. read more

Made the mistake of buying a Health Mate "Aroma Stone" foot warmer. Totally worthless for warming anything but the bottom of your feet. Very overpriced at $300. and you might as well use a hot plate and put your feet on it-- same effect. Called the Company to advise product wasn't as described and requested authorization to return. Ha Ha! They said "too bad", can't return because the package was opened and used for a day. I'm trying to figure out how one can evaluate a product without opening it!! Beware of this joke of a product and a Company who doesn't stand behind their goods. I got screwed good this time!!! read more

Purchased the 3 person sauna over a month ago. Shipping people were rude and ignored the message that we would be out of town during a specific period of time. It takes almost an hour to heat up to 130 degrees. NOT the 10-15 mins. told by the rep. (we have it located in our bathroom) Still haven't received the aromatherapy cup due to "backorder". I think the backorder is indefinite. The "back rests" were not the same as the one shown during the time of purchase. The ones received look like mini ramps to roll something up to a 3" height. They weren't made for "leaning" on. No one returns inquiry emails. I gave it three stars because when it is warmed up, it does feel good. It is nice that it is vent-less also. It would be nice to have the aromatherapy cup though, as that was a big part of the purchase decision. It would also be nice to have the correct back rest also. read more

Update: The management team reached out right after my post here on yelp, apologized for their mistake and refunded my $250 for the cover. Next week after my sauna fully set up, I will share my experience here. ================ I am VERY DISAPPOINTED about this company. I wanted to buy a sauna to use outdoor and Joe Cruz, their sale person told me their saunas can be outdoor as long as I put on cover and that they had covers for me with 50% off, come in green color. So I went ahead with the purchase of a sauna and a cover. When the sauna arrived, seeing it in person, especially how the roof was built. We figured that we would better have the sauna indoor or the roof will be blown off by the wind in addition to the hassle to zip and unzip the cover every time we use the sauna. Since the cover wasn't mailed out to us yet. I informed the sale person that I would like to cancel the cover order. Now problems came out. Joe now told me all the things that I had never made aware of: 1. It is their policy that order for covers can't be canceled. 2. They do not manufacture covers themselves. Health Mate orders covers from a 3rd party. 3. There are 28 different colors to pick out for the covers. Joe thought it was unfair for them to stuck with the cover. So, to a customer standpoint, these are my list of problems I have: 1. I wasn't aware of any of these until I needed to cancel an item from them. So is it fair for me now that I have to stuck with a $250.00 cover that I can't use? 2. Why didn't I get informed about these? 3. Is there anything else that I wasn't aware of that will come out in the future when I start to use their sauna? Quality issues? Will they really honor their guaranty or they would give me another surprise? 4. None of any good companies would put their customers in this kind of situation. 5. Am I one of very rare customers that they have? Otherwise why should they have to worry about being stuck with just ONE cover when they said they have thousands customers out there? Anyway, I am so regret to do business with this company. This is supposed to be a nice birthday present from my husband to me but now, it brings stress to us. read more

I initially reviewed Health Mate with a 1 star. I like my Sauna very well, but It was delivered with a damaged door and after being told they would replace the front panel in about 120 days, I never received the part, nor could I get the initial people whom I had contacted to reply back to my requests for a status update. This problem drug out for a prolonged period of time. I again sent out a request through Health Mate's support channel after my Yelp review and was contacted back by manager Cory. He apologized for the breakdown in communication and personally took charge of getting the part expedited to me. I received the new panel today, less than 2 weeks after interfacing with Cory. I am upgrading my review to 4 stars because of the dedication and diligence by Cory to make sure my concerns were addressed and the problem was resolved in a timely fashion. I do like my Sauna very much. I am impressed with the quality of the unit and the features it has. I am confident it will last for a long time. I am renewed in my confidence of this company due to the exceptional service provided by Cory. read more

We have been wanting a sauna for a long time. I had even contemplated getting an expensive gym membership just for its sauna use. I was sold the moment I walked into Health Mate's booth at the OC Fair. Danny, who happens to be the technician, was very knowledgeable, professional and friendly. He showed us all the saunas on display and explained how they worked. We decided to go for the single cedar sauna. It was delivered and assembled within a few days and we couldn't be happier. It doesn't take up much space and it is aesthetically pleasing. (The single person sauna can fit two slender people comfortably) read more

Health Mate Sauna - Beauty & Spas Near Me - Cerritos, California

GREAT customer service! I was so happy dealing with Logan Ross, and his staff of well trained, courteous employees! I went in to look at Saunas, and ended up purchasing that same day. I got a really awesome tour of the facility, saw how they were made, and had my sauna delivered the next day! It didn't show up in a box, it showed up with THREE employees who built it on the spot within about an hour! I love my new Health Mate sauna and don't even notice it on my electricity bill being the fact it's infrared heat! Talk to Logan, and you can't go wrong! ----------------------------------------------------- "#1 Top published inked fitness model in the world" Www.facebook.com/Alexmichaelturner read more

By far the best purchase we have ever made! We met Dan at the Great State Fair Of Texas and purchased the largest sauna. Daily use keeps us in detox...we absolutely love our unit. Thank you Dan for changing our lives! Your biggest fans in Texas, Peggy & Jess read more

I bought my health mate sauna and sauna cover in 2001 and my c/d and radio hasn't worked for years now. They company definitely does not honor the lifetime guarantee that they boast of as they wanted to charge me $50 to send a new one. I recently reordered a new sauna cover and told them the make and model of my sauna. When I received the cover it was too long and larger then my original one. I called the company and they told me that I gave them the wrong measurements and that if I want to sent it back I would have to pay shipping both ways. They also added I would receive a bill for the alterations!!! What kind of company does that??? Charging the consumer for their mistake.... It's just WRONG! I agree with Gary! I'm very disappointed. read more

We have had two HealthMate saunas. One lasted 11 years but we accidentally ruined it by putting it outside with Health Mate's "outdoor" vinyl cover on it -- after 11 years the cover ripped and allowed rain water to get in which caused a mildew issue and we had to throw the sauna away. Heartbroken, I called Health Mate and they gave us a small discount on a new one and we love the new one even more! I did a lot of research first on Clearlight and others, and still chose Health Mate. IN past years their customer service was sketchy and it was hard to reach people but now it is excellent. Highly recommend. read more

I live nowhere near the Health Mate office in California but I am a very happy customer in Tennessee. I just want to say that their customer service is the best I've ever seen... I had an issue with my sauna, which is more than 13 years old, and they were able to help me diagnose the problem right away. Their customer service was prompt, pleasant, and took great care of me. I fully expect to get another 13 years of flawless use from my health mate sauna!! If it were possible, I would rate them high above five stars!!! read more

UPDATE I rang the company again and got the automated phone system which directs one to complete the online technical service request form. Unfortunately it's no use for anyone outside the USA, so I emailed the support team without much expectation of a response, but can say I was surprised with a fairly fast response and subsequent conversation back and forth to describe the exact nature of the problem and parts I might need. Resolution still pending, but am upgrading the rating based on the current service interest. I have also had the same problem as others. Sauna is approx 9 years old, has started beeping on and off during use in the last year to the point I can't use it at all now. I've rechecked all plugs, its on a power surge, there appears to be no agent in New Zealand, no-one has ever replied to emails to the company over the last 6-12 months to try and find a contact to resolve the problem. I'm going to try and ring Corey now from a number found further down the page in response to someone else's problem, but as of right now, I wouldn't recommend buying one of these saunas either from the service point of view. Heather Clinton, Wellington, NZ read more

These guys are great and took care of me after I had a power supply go out. They were fast to replace the power supply and walked me through the instructions for installation. Thanks guys, Mike read more

Excellent!!! Bought this sauna in 2015 after blood work showed high inflammation. They recommended infrared sauna and of course exercise and diet. We researched the benefits with infrared. Once convinced we started our search for the best unit to fit our needs. Cedar became a #1 want. We researched the different brands and options. From there we read reviews. We choose Healthmate and couldn't be happier. Sauna arrived in perfect condition and placing the unit and snapping together was a breeze with 2 of us. LOVE our sauna! Inflammation went down to normal also with exercise and a change in diet. The Bluetooth option is a must. So glad our journey brought us to healthmate! read more

I purchased my Health Mate sauna in April 2006. The sauna works great when it actually works. However, the Health Mate customer service deserves an F-, and if there was a rating lower than late, I'd give them one. I have a part that needs replacing, which falls under my Lifetime Warranty, and they are refusing to honor it. I haven't been able to use my sauna in almost a month, and apparently the part I need no longer exists. This company and their so-called warranty is nothing but a scam. Stay away -- far, far away. read more

As a sauna, I can't say too much about it as we have only used it maybe 50 times in the last 9 years. I can say however it does make a great free standing closet! I was able to install a nice wood clothes hanger rod and we use the bench in it to put shoes on. The space under the bench is used for hiding valuables and Christmas or birthday presents. The cedar cabinet keeps everything smelling fresh and the LED light is a nice touch and not many people can say they have a stereo installed in the closet. The original stereo never really worked so I installed a Rockford in it's place. Excellent sound while picking out clothes for the day. read more

Such a horrible experience with this company. From the beginning we have had nothing but problems with their product. We have owned our sauna for 5 years and the control panel has never worked properly. Good luck getting anyone to return your phone call or help. They actually told us it was an electrical issue on our end. Fine. We hired an electrician. Everything has checked out good on our end. Healthmate has now had our control panel for over 3 months and we've heard all the excuses:' oh I had a toothache so I couldn't call you back..' Really? 3 months and nothing has been done. They have promised to call us back and then never call. DO NOT dump money into this business. It's a headache waiting to happen. read more

Customer Service is far below my expectations. The lights did not work on our new unit and it has been over 2 months with multiple phone calls and emails and we still don't have our replacement parts. I received notice our part was shipped to Missouri, we live in Texas! Now no one is even returning our calls. Would not recommend this company or sauna. Tr Texas read more

Company won't call you back ignores your calls. We spent so much money on a sauna 4 years ago and like many complaints on here the panel broke and it's beeping all the time. And now we can't work the sauna correctly. Who cares about some lifetime warranty if you can't get ahold of anyone at the company. I've contacted them three times. Two voice mails (no one has ever answered the phone full automation) and one online inquiry. What a joke. read more

Had a great customer service experience with Kali. Ordered new control pad and power supply when my ten year old sauna started acting up. She was patient and courteous and walked me through the process with patience and humor. read more

Have not received sauna yet, called customer service with questions for delivery and since no one returned call after several messages I went to the option "for purchase". The man that answered the phone clamed to be a sales manager. I stated that I need to talk to someone who ether can solve the problem with scheduling or issue the return. While I was trying to explain the issue he kept interrupting me with "Hello...hello... are you there? can you hear me?..hello?' And no, there are were no problem with connection. I got to hear that 4 times within couple minutes conversation until I told him "thank you for sharing the technic for shutting people down" then he stopped. Finally, he have told me that someone from delivery department will call me back. Thankfully, the Lady that called me shortly was significantly more professional and pleasant to talk to. Needless to say, the message she has received from the first rep was absolutely incorrect and I had to go over the details again. Lets see how that is going to be taken care of. Update: have spoken to original sales person we purchased it from and he took care of it right away. We were enjoying our sauna for few weeks now. Its great! I'd recommend to talk to Jordan if you decide to purchase the sauna and deal with him directly. He will save you time and will make things happen the way they suppose to! read more

Honest and fast repair work. Excellent saunas. Ours is 10 years old and after much use there was an issue with the control board. We sent it to Health Mate and Mark quickly had the technicians deduce that there was a problem with the circuit board. He called me on a Sunday to inform me that the board would quickly be fixed and sent out on Monday. He explained that a new board would cost $550 but that the repair was only going to be $150. He could have easily charged me for the entire new board but he was honest. Jeff & Ginger read more

This place has terrible customer service. This is the 2nd time in 2 years our sauna has needed service (the control panel doesn't work). I was concerned b/c we such a poor experience the last time. No surprise this time either. I called almost 6 weeks ago and haven't heard a word from them. I called again, emailed and reach out via social media-- nothing. I am shocked they can stay in business with all of the poor reviews on their lack of customer service. read more

We bought a Health Mate sauna several years ago for our vacation home and loved it for the first three or four years. However, somewhere along the way (and after only about 50 uses) the control panel began acting up. It would light up and then flicker and die, or worse, it would come on without anyone touching it. The only indication we had was a beeping sound heard from the other room. Needless to say, that's unsafe and unacceptable. When we bought the Health Mate all the advertising and brochures said "Lifetime Warranty". Still have the brochure from when we bought it. When I contacted Health Mate they said the "lifetime warranty" wasn't actually good for life. But... they would give me a discounted price on a new control panel. Still nearly $1,000. No thanks. I'll try to take the control panel apart and see if I can figure out what's wrong. If I can't, I'll disassemble the sauna and junk it. While the Health Mate was working, it was great, but now it's taking up floor space in the room and it's being used for storage, making it a damned expensive closet. read more

We have had our 2 person sauna for less then 2 years. We Love the unit. The back wall is quite warped. We have called the company 5 times and sent pictures 3 times like they asked for and we are still waiting to hear back from them. So, I agree with others. The customer service is not the greatest! read more