Zara is a terrific staff member of Sol ! she definitely goes the extra mile to help patients…read more Having scans & getting appts in a timely manner can be stressful, but her calmness, kindness, & friendliness makes the whole process sooooo much better ! she really does her best to accommodate patient needs, I hope she never leaves.

I came to Sol Radiology Victorville for a routine neck x-ray. I have had multiple imaging studies…read morehere without copays, including an MRI, so I was surprised to be charged $22 at the kiosk with no explanation. I contacted the billing department to understand what this charge was for. Instead of a straightforward answer, I spoke with two separate representatives who were rude, condescending, and aggressive on the phone. When I asked for a supervisor, I was told no. This was deeply unprofessional, especially when my only concern was understanding why this visit differed from my previous visits. Fortunately, I eventually spoke with Dustin, the lead supervisor in the scheduling department, who investigated and resolved the issue in five minutes. He explained that the kiosk had failed to process my insurance correctly and that the charge was their error. He apologized for how I was treated and stated that he would get management involved and provided his contact information incase I don't get my refund from this visit. Here's what troubles me: a billing kiosk error is understandable; staff rudeness and refusing a supervisor escalation is not. The fact that a scheduling supervisor could resolve this quickly while billing department staff gave me the runaround suggests a significant problem with how the billing department handles patient concerns. Dustin demonstrated exactly how patients should be treated, with respect and efficiency. The billing department should learn from his example. I'm posting this review because other patients deserve to know that when something goes wrong, Sol Radiology may not handle your concerns professionally. That's a serious issue for a healthcare provider and I will be looking into making sure my family and I do not need to come to this company any longer for radiology services. We will take our business elsewhere.

Receptionist could be more hospitable and welcoming. Didn't bother to make any eye contact, or be…read morepersonable. The techs however were kind, professional, and explained everything they were doing.

Been going here for years. Five stars on today's receptionists. Both were professional, kind and…read moreabove and beyond oh so helpful. This around noon 12-5-24. While all visits have been just fine, wait times aren't crazy bad but can be better. What I especially liked today was the customer service and friendliness even though I tho I could not get an appointment soon there. No biggy, they scheduled me for Apple Valley and will even be calling doctor to send referral since they forgot on their end. Life is grand when treated with the Golden Rule

The staff was amazingly awesome kind friendly clean I had a mammogram and a bone density test all…read moreat the same time all of it took 20 minutes I am so impressed I've had I've had all this done before I've never had such great experience the staff was amazing highly recommend this place

I had a discrepancy between my latest ultrasound and past year's. I called to ask if the…read moreradiologist could take another look at my US, and was flat out told NO. They also said they do not talk to patients. Very unhelpful. They also ask patients to show up in the morning before they do.

Awesome experience! The front desk staff went above and beyond to figure out my paper work and get…read moreeverything settled. They had me in and out in no time completing the X-ray. I drove down the hill previously and was treated horribly and rejected at two offices. Thank you again!

It's a busy facility but the staff is friendly. You can check the availability at xrayhours.com but…read morejust know that they don't have appointments available for most procedures. Be prepared to register in-person and return later as the wait times can exceed two and three hours.

The two x-ray techs seemed nice and competent, as was the person on the front desk…read more Covid protocols for the facility are sloppy. Masks are not truly mandated inside (customers and two female staff members with masks off their faces, but affixed to their ears), and the cleaning of common contact areas or between clients was non existent. It's a hit and a miss.

My appointment was at 6 pm. Now is 6:45. I'm freezing and I want to leave…read more When I first arrived, I stood at the front desk for 10 minutes while two employees were busy with their own things and completely ignored me. A month ago I had an ultrasound done. They sent the images to the doctor, but not the actual ultrasound report or explanation. The level of service here is terrible.

The staff are friendly and always quick with my results. I appreciate how caring and upfront they…read moreare. I recommend this location over other Radnet locations.

Outdated mask "policy". Clerk says it's company policy that to be seen, treated or inside the…read morefacility, you must wear a mask. I called corporate, they say they'd rather be safe than sorry. Safe, by forcing the use of disposable paper (plastic really) masks that shed plastic fibers as you breathe them. Yep, breathing plastic fibers is a good thing if you're in the chest x-ray business.

This place has been great to me. During the pandemic I found a lump at the base of my neck. My…read moredoctor felt the lump and knew it was an emergency. He reached out to AIC and expressed how concerned he was over my lump. They told him to send me to them immediately. They ran every single test he ordered and I was diagnosed with stage 4 thyroid cancer. I have so much appreciation for this place, the staff and the doctors! My cancer was moments from bursting out of my neck area and going throughout my body. If not for them working me in and getting my results so fast my outcome could have been different. Thank you!

Arrived for a walk in for an x-ray last Thursday. Waited for over forty minutes, then went up to…read morethe desk to see what the delay was. According to the technician when I was finally called back, the receptionist who checked me in checked me in incorrectly, leading to me not showing up in the queue. When finished, the technician stated my doctor would have my results by Tuesday morning. Fast forward to Tuesday when I attend my appointment with my doctor, doctor says the imaging results still have not been received. I call Advanced Imaging on Tuesday to inquire about why the results haven't been sent, the receptionist says they were sent to Kaiser. I have never seen a doctor at Kaiser. I explain this to the receptionist, she states she will fax it to the correct office/doctor. Speak again with my doctor today, they still have NOT received the imaging results. This place is a failure all around, at all levels. Unfortunately, no one in management there seems to care, as there is never a positive outcome when I visited this place. I highly recommend imaging elsewhere.

I've visited the Riverside Elite Imaging facility more than five times over the course of 2 years…read more They are excellent!! I can't say enough good things about their staff. They are kind, helpful, and attentive. I've spoken with Lupe numerous times requesting disks and reports. Today, I spoke with Veronica who went out of her way to schedule my MRI and X-rays immediately. She was efficient, thoughtful, and very kind. I'm so grateful this business exists and is so close to home making it convienț. You won't be disappointed using their services!!

The staff here is very friendly and welcoming, it's also very clean inside. I was nervous since…read morethis was my first MRI after my accident but the tech made me feel super comfortable. it wasn't as bad as I thought it would be ! Thank you to all the staff!