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    Healdsburg Realty

    5.0 (1 review)

    Services - Healdsburg Realty

    Property management

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    14 years ago

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    Wine Country Getaways - Upper Ridge Estate in Santa Rosa

    Wine Country Getaways

    (3 reviews)

    I am so happy with the level of professionalism I feel good knowing my property is in their hands…read moremy rentals have increased and we have gotten nothing but positive feedback with none of the head aches thank you

    My group rented the Blue Heron house. The place was lovely, and we enjoyed our weekend. I will…read morecontinue to return to the Russian River near Healdsburg for annual trips, as I have every year for the past several. I would not, however, under any circumstances, rent from Wine Country Getaways again. We had a big group, including several small children, and one family coming up all the way from Southern California, so we asked if it would be possible either to check in a little early or to leave a little late. The answer: absolutely not. OK, fine, no problem. As soon as we arrived at the house, though, my wife and I noted the list of rules. it read like military marching orders that had been poorly translated from the original German. We were, for example, expected not only to do all the usual things like strip the beds and straighten up, but also completely clean the kitchen, including a wide variety of chores such as unloading the dishwasher. This is the kind of thing that one expects at a scientific research station, not a pricey wine country vacation home where you are paying for cleaning services on top of your rent. But still, no big deal. Then came the kicker. I accidentally left my camera behind, with some magical pictures on it of my 3-year-old son and I floating down the river. I called Debora to explain to her exactly where I left it (by the phone in the kitchen) and ask whether she would be willing to send it to me. She claimed not to have found it, which is possible, I suppose, though a bit odd considering that I knew exactly where it was. Then, without warning, she launched into me about the state of the house when we left. I've stayed in many California vacation rentals over the years, and never, ever had a problem with the management. (My family and I, for example, return to the same house every year in Palm Springs.) We left the Blue Heron house in a perfectly respectable condition, ready to be cleaned and prepped for the next folks. But enough is not enough for Debra, who verbally assaulted me over the phone to the point at which I could not reason with her and actually had to hang up. The only way to describe it is that the interaction left me feeling slimed. Perhaps this is just her nature. Perhaps she's had bad experiences in the past. Or perhaps this company makes its money but selling used cameras and overcharging for cleaning bills. I don't know. What I do know is that Debra should not be in this business dealing with customers. If I were you, I would steer far clear of this nasty person and find another delightful home, run by another property management firm, just a few doors down.

    Egger Realty

    Egger Realty

    (2 reviews)

    Gloria is the worst. She takes hundreds of dollars a month to get nothing done. She will not answer…read moreyour calls or address any problem unless you sign her paycheck. HOA board members get their calls answered.

    I have to deal with the owner, Gloria, of this business because she manages the condo I live in…read more She does not live in this complex or in the same city or the same county, even, so her interest in making it a nice place to live in non-existent. She is always rude to me when we speak. I can deal with these things, but it is the lies, misinformations and her unwillingness to fix things that I cannot handle. Whenever I have confronted her on her "inconsistencies", she says that I didn't understand her or makes up another thing to dig her in deeper. I wanted to get a sattellite dish and had to get HOA approval. She first said that she would get it talked about at the next meeting. Then she told me that the HOA wanted more information because it would be the first one in the complex. I gave her more information and then she told me that the other woman who has one had some other issue with it. I asked her why she said that I would be the first and she said the other woman has lived here "forever" and that she had it grandfathered in. I had lived in this complex up until late in 2001 and under the condo that has had a dish forever and there was not even a woman living there before. Then she said that the landlord and property manager would work on it and that the HOA had questions about the tree in front because other people had had problems with trees and dishes. See the lies?! I had to deal with her again because my neighbors thought that my windchimes were too loud. She told me to remove half of the loudest ones and we would see how that would work. So I used my judgement and took down half of the loudest ones. She called me a couple of weeks later and told me that I would be fined for noise violations and that I had to take them all down. I told her that 2 of my neighbors had chimes, too, and that theirs would have to come down also. She changed her tune and said that I could keep some, but to remove half more of all the chimes. She is gossip buddies with many of the people here, so she did not want to inconvenience them, especially since one of them was the person who made the complaint. Someone also complained that my plants were on the railing without proper drainage. She told me that I had to put dishes under them and then sent me the entire HOA rules with that part highlighted. It said specifically that plants on the railings must be raised on feet or bricks and that saucers were specifically not OK. Was she trying to set me up to break rules or was she unaware of the rules that were so easy to read in the CCRs? Is she sinister or incompetent? Finally, I complained about my neighbors' cats coming onto my patio and barfing and getting into my fish barrel. There is a no pets off leash policy here and it includes cats. She told me that it is hard to corral a cat and that she would need names and unit numbers to do anything. She was completely unwilling to do anything to fix the violations, which is why I say that she does not care about this complex being a pleasant place to live. She would not even send out a notice or have one posted in the laundry room or anything. NOTHING! I have not dealt with Gloria on a real estate level, but I would not recommend working with her. She has been dishonest and she does not pay attention to the details and she is lazy about getting her hands dirty. Definitely do not use her for real estate management if she has to deal with people or details.

    Healdsburg Realty - propertymgmt - Updated May 2026

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