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    Wine Country Getaways

    3.7 (3 reviews)
    Open 8:00 am - 8:00 pm

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    Property management

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    Sonoma County Vacation Rentals - Beautiful views

    Sonoma County Vacation Rentals

    (4 reviews)

    DO NOT RENT FROM THIS COMPANY!…read more We rented a house (the Olivet Vineyard home) for 4 nights. The house itself was shabby and run down. The gourmet kitchen, as they described it, was gourmet maybe in the 1980s and was lacking in quality pans, utensils and equipment. But the real problem and the reason for this review was that the house was infested with mice and the response to this issue by SCVR has been appalling. We didn't realize there were mice until the first morning when we saw that the mice had run all over the counters and chewed on fruit and bread left on the counter. When we looked, we found droppings in drawers, cabinets, on dishes, 'gourmet utensils' and pretty much every surface in the kitchen. And then when we looked up the light panels were LOADED with droppings. Obviously the mice had moved in a while ago and there was no rodent control program in place for the property. We ended up completing our stay only because there were many of us and we didn't have anywhere else to go at that point. We set traps, and kept all non-perishable food in the oven to keep it safe. After our stay we contacted SCVR to discuss the problem and requested a cleaning fee refund based on the fact that the property had clearly not been cleaned in the kitchen ahead of our arrival; that we had to clean the kitchen surfaces and any dishes and utensils before each use and because nothing could be stored in the cupboards. Each time we called the manager was "unavailable" and she failed to return upwards of 8 of our calls. After 3 weeks, the manager had the office clerk call to tell us to submit our request in writing and she would present it to the company board for consideration. After 3 more weeks of once again hearing nothing from SCVR we placed another phone call followed up by an email. As part of the rental agreement with SCVR, we had been given permission to have additional dinner guests over and above the normal maximum allowable number. This was agreed at no additional cost to us. The final response from SCVR was a very short email stating that because we "were allowed to have extra people at the property without an additional fee the money is more than even" and therefore the cleaning fee would not be refunded. We then contacted the Healdsburg Chamber of Commerce to see if they could help. Long story, short, the SCVR manager told the HCoC that "the house was in the country and that mice should be expected". The HCoC Executive Director was as stunned as we were using the phrase that their "attitude was laissez-faire and not the usual attitude of Healdsburg businesses". Do not rent from this company - their customer service is unbelievably bad. They also do not provide the ability for guests to review their properties, a fact that is hardly surprising given our experience.

    Trying to get a hotel room in Sonoma County is a needle in a hay stack. Rhonert Park is too far…read morefrom everywhere I want to be. Hotel 6 is yukky. And the Hilton is $$$. Even the local hotels start at 250 a night..... I'm sick of paying $250 in a hotel where loud drunk guests stumble in at 3am! We tried VRBO but I can't talk to people all day just to find a weekend rental.....Finally we found this agency thru a friend - I called - they found me a house and splitting the cost among us made the house rental a better deal. The staff were quick and super helpful. The house was beautiful. We enjoyed ourselves and the price was right. We found out they have a lot of houses for rent and plan to go back and try other houses.

    Wine Country Getaways - propertymgmt - Updated May 2026

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