Pam from property management is the absolute best. She is professional, responsive, and genuinely cares about both the property and the people involved. Working with her has been smooth and stress-free. Highly recommend! read more

If you own a home, do yourself a favor and run far away from Pamela Taeuffer. I recently stayed in an Airbnb that she manages. We found a mouse or rat in the listing and found droppings. I'm a home owner, and I know that can happen in the countryside. The problem is, she never admitted they had a problem with mice - even though the property is on a "pest control plan"! She never offered even a meager refund on our $1000/nt stay. Her poor customer attitude and lack of ability to use modern technology to correspond quickly with guests was a true disappointment. I will actively avoid any property managed by her and will do my best to see her unlisted from Airbnb. Given the already low reviews, hopefully you can tell that she's not very good at her job. read more

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I wish I'd listened to the community members who know the property manager and online reviews who warned me away from this company, but I took a chance and I regret it. Landlords and renters alike, be aware. The owner of this company is rude, unprofessional, and untruthful, always looking for how to pad her own pockets. I sold my house (that was always on a month-to-month lease) to a family friend and the property manager was upset I didn't sell to the tenants because she wanted a finder's fee. She allowed the tenants to illegally move out without giving 30 days notice and I had to involve an attorney at the end of our rental agreement because the property manager lied about landlord tenant law. It's unbelievable that a "professional" would send e-mails name calling and threatening yet she did, repeatedly. Do your research and look elsewhere. read more

We recently rented a long term home from HPM. Pam Taeuffer was professional and the rental process thorough. The home is beautiful! When we came to see it we met Pam's husband for a walk through. He was easy to communicate with and told us as much about the home as he knew. I had a list of questions which I emailed Pam. She answered all of them. What she didn't know she found out from the owner and got back to me. Before moving in they had a cleaning service come to clean the home. When we arrived it was completely refreshed. In our first week we had an issue with the AC and Pam had an HVAC company out to the house that day. Within 48 hours it was completely repaired. The house is on a well. We had an issue with the water and Pam had someone come out to have it repaired within an hour of us calling. Pam has been easy to work with and very helpful. We love our house!!! read more

After reading the horrible reviews about Pam Taeuffer and Healdsburg Property Management, we confirmed that we were not alone in our terribly negative experience with Pam. If Pam is not in her office, she refuses to speak over the phone and is incredibly cryptic and short in her email correspondences. A Property Manager who refuses to talk outside of office hours? Odd and alarming, but we moved forward in applying anyway because we loved the house. Long story short, we were denied the rental due to one of the two tenants having a low credit score, which was due to an unfortunate circumstance outside of our control (the credit score was still deemed 'fair' by Experian, and we had all of the documentation necessary to move forward despite the one low score). Instead of offering ways to negotiate and to settle any unease, which we were happy to do, ie. raising the deposit amount or getting a co-signer, she simply refused to rent to us even though our income was verified at 5x the required amount. So, we moved on, and in turn found another rental very close by with responsive, kind property managers who accepted our application despite the one low credit score, with no questions asked. If you are looking to rent your home as a long-term rental or vacation rental, or if you are a renter yourself, I highly suggest avoiding Pam and Healdsburg Property Management altogether if you can help it. She has cost the owners of this property quite a bit of money (the rental I'm referring to has been vacant and available for months now, MONTHS!), most likely due to her lack of motivation and awful communication skills, as the rental is beautiful and accurately priced. STAY AWAY. read more

I would be very careful renting from these people. We found a country home out off Starr Rd in Windsor that we absolutely loved. We set up an appointment with Pam to see it, Claude her husband met us - he wasn't very friendly and the whole viewing felt awkward. There was junk all over the yard and we asked if it was all staying and he said yes. We noticed the brand new water filter and were happy for that - but when we inquired on a recent water report Pam ignored us and didn't return our emails. I just hope the new tenants took the time to research the water quality & well at this location. Wells are not regulated and up to the private owner of the home to be maintained properly. It's too bad, we're actually very handy and would've made the house & grounds beautiful for them. Their loss. read more

I rented a home from HPM this year. I have lived in the area for over 10 years and found the properties at HPM to be a grade above the rest in the market. After moving in, our well had an issue on a Saturday morning. I contacted Pam at HPM immediately and she worked quickly to ensure our problem was corrected. It took a couple days for the well pump to be repaired but, in the interim she made sure that we had water and got our holding tank filled up. Every problem we have asked about has been handled quickly and efficiently from a minor AC issue to a cracked sink. I would recommend them to anyone who desires to live in the area. read more

I know HPM and have worked with them for years. Some of the things they've done for the community is pay online fees for their tenants, qualify single parents, and provide fair housing standards when dealing with applicants equally across the board. She's quick to handle repairs and her property owners are well informed, and are consulted in the application process. I highly recommend this company. Their qualification guidelines are published and very clear that if one or more applicants does not meet minimum FICO requirements, you will be denied. Nothing could be more clear. read more

Beware Vacationers and Long Term Renters- The owner of this company, Pam Taueffer, will misrepresent a rental and keep your Security Deposit. Stay away from this company. They will take unfair advantage and pad their pockets . Even if you are a Tubbs fire survivor. read more

ABSOLUTE NIGHTMARE. Aaron called to tell me that my house rental is being cancelled due to county of Sonoma construction requirements (a poll is being put in at the property). I asked what other properties were available since I have 6 people flying in to celebrate my birthday, and he sent me a contract for a smaller, more run down property without a pool for only $100 less. When I asked for an explanation, he snottily said "Look, I don't know what you want from me. We aren't even making money off your rental now." I was completely taken aback and asked for his manager to call me. I have yet to receive a call from the owner and just called Aaron back to ask for a cancelled contract and receive my $700 down payment back so that I can make alternate arrangements. Aaron literally just chewed me out, told me that his manager isn't around and that she'll get back to me at some point. When I asked why he had such an attitude problem and was giving me such poor customer service, he continued to yell at me and then went silent, offering no solution. To Aaron's manager: please have the decency to call me and refund my money with the proper documentation immediately. I will be calling the Better Business Bureau and contacting the Wine Road association in hopes of black listing your company. read more

Don't expect to get WOW'ed by these guys. Expect the very least in customer service. Drove in from San Francisco to stay the weekend at the 'casa de luna' house. Having over an hours worth of paperwork, they also require a cash deposit, which was annoying to get all that money from the bank, and not to mention sketchy leaving cash VS on a credit card. We were staying at a house in Santa Rosa and they made us drive an hour North out of our way IN TRAFFIC on a Friday afternoon to get the keys at their office in Healdsburg. No "key box" situation with these folks. We asked them if they could meet us halfway, and they refused. Nice way to start off our so called "vacation". We entered the house and we expected it to look better than the photos online. It actually looked worse. It resembled something like my great grandmothers house and was completely outdated. The stench as soon as you walked in was so powerful it was musty and the odor was unbearable. The pool and yard area were pleasant, but noticed tons of feathers and blood all over the deck and in the pool. We examined a bit more and found a dead chicken along with 2 dead rats in the bushes since there were flies everywhere. We cleaned them up, which was horrific since most of us are vegetarians having to deal with this mess. The sleeping situation was a bit awkward, it stated it slept 8. There was 2 queen beds, and 1 pullout mattress and 2 twin beds. We only had 2 couples with us, so it meant that 2 complete strangers in our group had to share a bed that night. We also searched the house for some sort of linen cabinet and couldn't find any extra comforters for the pull out. I ended up giving them mine from the queen bed, and froze all night. One of my friends in the group had the worst experience, she actually found a dead bird in her bed and didn't discover it until the next morning which meant she slept next to it all night. The bird had no eyeballs which we thought was creepy. Seriously something from a horror movie. We couldn't wait to leave. We paid good money to enjoy ourselves and escape city life, when in reality our weekend and my friends birthday surprise was ruined. We called the Property Management office several times and sent emails to the owner Pamela. No response back and took weeks back to get our deposit. UPDATE: After the stay someone in our group contracted a disease from the hot tub. Her Doctor said it was Legionella and Pseudomonas bacteria which is caused from dirty hot tubs. read more

Healdsburg Property Management was a nightmare to work with. My work rented a lovely home from them for a staff retreat, but we had a ridiculous time dealing with their office (i.e. we had to repeatedly make phone calls to get a receipt) and then several of us came home with hot tub folliculitis, a skin infection caused by bacteria in the hot tub. Yikes. HPM also took way too long to return the deposit which they demanded be cash. Why they couldn't use a credit card hold is suspicious to me and super unprofessional! Take your business elsewhere! read more

No wonder HPM only has 2 stars! Booking and confirmation all went smoothly, the house was great, and the staff was friendly when we dropped by for the key before check-in. But when I give someone $450 as a SECURITY DEPOSIT, to me that means it's a deposit in case something isn't as they left it or there is damage to the house. It also means they cash it (if that's their policy) the day of check-in, NOT a week after check-out. On top of which, they then hold my money for up to 30 days while I wait for a refund?? Bad business practice, HPM. I will not be renting from you again. Renters beware! read more

My boyfriend and I stayed in the Picnic Cottage last weekend and we are happy to report that we had a wonderful time. The view was amazing and the cottage was perfect for two. We loved the decor and the fresh flowers by the bedside. We received quite a few complimentary wine tastings and a free bottle of rose wine made by the property owner. Miko, the property manager, was such a pleasure to work with. She was very helpful and suggested great restaurants and wineries for us to visit. We will definitely be renting with Miko again! read more

I recently planned a trip to Sonoma County for a wine getaway for my Mom's birthday/family reunion. I looked in the area for hotel prices and found them a bit too steep for a large group like mine. So I rented a home from the Healdsburg Property Management. I rented a 4 bedroom/3 bath house in Santa Rosa with a pool and koi pond for 4 days. It was beautiful and perfect for the occasion. The house had everything one would need. You have full use of the house and the property I rented was big enough to sleep 13 people. The rental office made booking really easy, and during the stay, they are on call if there is an emergency. I really recommend doing this if you are planning a vacation in the wine country. read more

Our experience with Pam and team at Healdsburg Property Management was exceptional from Oct 2017-June 2019. We lost our Fountaingrove home in the 2017 Tubbs Fire, and were desperate to find a home that could fit our family, as most of the larger home inventory was gone by fire, or snapped up immediately by other families in need. Pam made one of her Airbnb homes available for long term rental to help families in need, and we jumped on the opportunity. The price was fair, the application process was very simple/efficient, and communication couldn't have been better throughout. The Interlude home on Mill Creek Lane was the perfect size, and provided a much needed respite for our family to heal. As evidenced in the LNU/Walbridge fire coverage, this area is beautiful, but heavily wooded, so in addition to the remarkable views, you do encounter wildlife of all types from time to time. We loved this, but it's not for everyone. I have seen a few reviews regarding mice, and all I can say is that a property like this will have them from time to time. During our stay there, these kind of "country home" issues were few and far between, but when they appeared, they were resolved quickly and effectively. I recommend booking them for your next vacation rental, we certainly will! read more

Our experience renting a house thru Healdsburg Property Management was fantastic! Pam was always reacchable and willin to help us, not only during the booking process but also giving us recommendations on places to visit. I highly recommend them as they went the extra mile to make our trip to Napa a great experience! read more

So far nothing but smooth sailing with this company! I found a nice property, they made time to show it to me, they went out of their way to work with my schedule and it has been a great experience. If looking for a short term property or a long term rental, I encourage you to give them a call. You wont be dissatisfied! Aaron H. read more

Pam went above and beyond to help us find a home in Healdsburg when we lost ours in the October 2017 fires, and again when we needed to cancel a vacation rental for visiting family due to a change in plans. Our experience with our rental home has been wonderful. When our dishwasher stopped working properly, it was replaced quickly. We would rent again from Pam and Healdsburg Property Management. read more

I had a rather good experience I wanted to share. We rented the property called "La Bonita" in Santa Rosa from Healdsburg property Management. They were friendly and responsive. Furthermore, the price of the property was reasonable and the property itself absolutely beautiful! The hot tub in the yard broke after one use, however we called the after hours service line and they were very responsive in taking care of the issue. Again, the place its self was a slice of heaven surrounded by wineries and I would recommend the experience to anyone wanting a great getaway for a group of people. read more

I HIGHLY recommend this company BECAUSE of Pam. After knowing HPM and working with them for years, she has always treated me with respect, been respectful, worked with me, even when I would mess up, has been very helpful, informative, and worked with me during not one but TWO fires, and now this COVID pandemic. I've heard great stories of her working with single parents, disabled folk, and people involved in HUD. I've dealt with property management companies who love to line their pockets, and that simply ISN'T HPM. They are very giving, very fair, and very understanding. Communication goes a long way with me, and Pam always knows the best way to communicate things to my understanding! Love 'em! read more

We had a very unpleasant experience renting a weekend vacation property from this company. At first they were completely disorganized, and later extremely rude and unresponsive. I don't recommend renting property from them. read more

We had a very nice person helping us for our wedding reception weekend. We were set on a property, thought we had conveyed the whole weekend needs very clearly, read the agreement which then stated "no unauthorized events" . . . uh . . .. okay . . . miscommunication happens . . . instead of an apology . . . got this rather terse response . . . no follow up . . . no, is there anything we can do to help . . . read below: Hello Kathleen, I'm sorry but we absolutely cannot hold events of any kind at this property. Thank you, Pamela D. Taeuffer Healdsburg Property Management/ read more

Stay away!!!! Based on the reviews and a previous encounter with them we didn't want to rent property from them but when a house practically next door became available it was listed with HPM so we had no choice but to deal with Pam again and applied. After waiting eight business days I called to find out about application and nobody called us back. One week later we received a letter via "snail mail" informing us that we were denied because of "incomplete application" the reason was "none of your references have returned our calls". Not sure why we weren't called about this to "complete our application". We then called our references only to find out that not one of our previous property management companies were called nor were any of our personal and professional references called! Our previous encounter was in 2011 when we were relocating here from southern CA. We came up here and found a property that we loved and applied, we were told everything was great with our application and that nobody else was interested in property so "just waiting for owner Pam to sign off". I received an EMAIL the night before we were moving (one day before we were to occupy property) informing us that they gave property to someone else!!! This virtually left us homeless! We ended up having to spend a week in a hotel, while we went through "application process" with another company causing us to have to board our 2 cats and I lost a weeks pay as I had to delay starting my new job to find a new place to rent. Dealing with this shady business cost me and extra $3000 in moving expenses!! STAY AWAY NO MATTER HOW BAD YOU WANT THE PROPERTY!!! read more

Do not rent a property from this mgmt company! They don't honor their contracts, and don't give back your $1,000 deposit, even when you leave the property in better shape than when you found it. It is nothing short of a criminal organization. read more

I think it speaks volumes that most of the reviews for Healdsburg Property Management are one star. I would have given them a zero if I could've. And, as a manager of a real estate office myself, I am infinitely patient and easy to get along with. When the manager of the company refuses to accept one of many phone calls of complaint, something is wrong. I feel sorry for anyone who has to deal with Pamela. read more

They rented my condo for 4 years to 2 tenants while i was out of town. When I notified them i would be returning and asked for an inspection before i returned the security deposit, they assured me that the property was left in good condition. When i returned and did a walk through with their representative, I noticed the coffee table, television was missing as was the clothes dryer. The furniture was also heavily scratched and chipped. Attempts to contact them failed. My experience with them was terrible overall. read more

Beware of the property called "Wine Country Cottage". It is available on their website. What it doesn't say is that the house is only a couple yards off of a major road and next to the 101 Freeway. The noise is unbearable when trying to sleep. Maybe if they put some ceiling fans in the bedrooms it would drown out the traffic noise. Also, we have rented properties frequently in the area and out on the Sonoma coast, and my experience is that the kitchen is usually stocked with a few basics such as spices etc. Make sure you bring your own to this one. The only thiings stocked in the kitchen are things left over from previous visitors. It is a nice little house otherwise, but as I said, the location is awful and for the money there are much better properties in the area. read more

So sorry that you cannot give it zero stars. The office staff is awful. They are rude and unhelpful, on the phone but especially in person. That is if you get the staff that speaks english. If you inquire about any properties they immediately say, "look it up online." and slam the door in your face. This would be a great business opportunity for someone responsible, it is very difficult to find rentals in Healdsburg. read more

I rented a house for my wife's 40th birthday through Lisa at HPM. She was fantastic in her ability to answer my questions and she was responsive to both my emails and VMs...even on the weekends! The house was exactly what was described. When I got there and had a question about how something worked there was an 800# by the phone and someone answered the question immediately. I highly recommend a call to Lisa for your rental needs in the area! read more

I give HPM 5 stars. They are amazing! Love where I live and where I'm renting from! The surroundings that my boyfriend and I are next to is wonderful especially in this fall season! Very big place for what we are renting and very understanding. Had a couple of repairs and they immedeatly came out and fixed it!!! Thank you HPM! Thank you Pam! read more

DO NOT USE THIS COMPANY!!!! I spent over a month talking with them about our rental and when it can time to pay there were issues with the owner and the house was not available anymore. We then picked another property. I requested to be sent a contract and they kept demanding that I send them my credit number. I requested that call me to discuss the rental and the credit card number and their response was that I should go to another company!!! Worst customer service ever! When I told them I would post a review on yelp this was their response: Thanks for that - Yelp is just a big joke - a bunch of 20 somethings wanting to see themselves in writing. Most businesses don't even worry about it anymore. Respectfully, Pamela Taeuffer I find it hard to believe that they are able to stay in business. GO SOMEWHERE else if you want to enjoy the property that you rent! read more

Wow.. I should have checked out Yelp BEFORE renting from them. Looks like I'm not the only one that had a bad experience with this rental company. We rented the Wine Country Cottage for 2 nights ($350 each night) At first, we were pleased with the place. The location is great... very close to downtown and also right down the street from a ton of wineries. Upon further investigation... we found rat feces...? It was definitely droppings from some live creature... on the floor in a bedroom, in the sheets, on the couch and on the floor in the living room!!!! I emailed Pamela and she replied saying she was going to get pest control in there. I followed up asking how she would be handling this for my experience. Pest control will fix any future guests but not me! She then replied asking me what I want from her and she doesn't understand what I am asking from her. She (nor anyone else from the company) NEVER even attempted an apology!!! I had to call multiple times just to make sure there was an actual reservation. read more

Healdsburg Property Management - poop on the floor - Property Management Near Me - Healdsburg, California

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This is the worst property management! DO NOT USE THEM! I rented a house last November for June. I did not recieve anything from them but they accepted my 800.00 without delay. I had a problem with friends who were renting with me and even though I signed up for the insurance, they told me I could not cancel- it was 3 months early! because I did not read the fine print I finally received! DO NOT USE THIS COMPANY- they are keeping my 800.00 for nothing! They are rude and laughed at me on the phone! read more

Don't know why any home owner would use this place to manage their rental. We are currently looking for a rental and made an inquiry. Took about a week or so to get a return phone call. Clearly not motivated to get applications in to find tentants for their long term rentals. They didn't even ask me what we were looking for to see if they did have something that would or could work. Also not actively posting anywhere else their available rentals. Some of their listings have been on their website for months. Most decent rentals right now are getting snapped up pretty quick. Don't seem to be working that hard to get people in these homes. read more

This company ruined my birthday weekend for my friends and I. I highly recommend not booking with them. They didn't even apologize for a dead bird that was found IN MY BED. Yes, I repeat, IN MY BED. Not to mention, a dead chicken, a 2 dead rats and chicken skin, feathers and blood all over the deck and in pool. Had to clean the property before my friends arrived which sucked considering they charged me a $200 cleaning fee. Nightmare weekend and after 4 emails, 6 phone calls, the owner didn't even acknowledge us. read more

Do not rent through this business. I own a home in Healdsburg, it is being shown as a current short term vacation rental of theirs. My home is not a property that they have a listing on. It is also represented as a short term rental which is not allowed in the city of Healdsburg. Pam Taeuffer, the owner is not someone you want to do business with. Enticing someone to rent with them by showing a house they do not have a listing on is dishonest. read more

Do not use! Our $1k deposit was to be returned within 30 days. I called on day 30 and the owner said that the check was mailed out the prior week but also that they have "very slow mail" there. So I waited 3 more days. Still no check and when I called, the clerk said that the check hAd not been sent. Pathetic. Owner would not get on phone. No formal Responce. No return of our $. read more

I have rented several different homes on more than a dozen occasions from Healdsburg Property Management. I have found each of the homes that I have rented in the Healdsburg area to be well maintained and extremely clean. We are in particular frequent visitors to the Jimtown House. It is a beautiful, well-appointed property. The HPM team has always been very responsive and helpful. I will assuredly continue to rent from HPM. read more

I booked a house in Sonoma County for 13 people using the on-line system. The next day I received a call saying that because the house had a pool, there was a 3 night minimum, and I had only booked for 2 nights. I complained that the system had already booked the reservation and charged my credit card. The woman apologized, said she was just the messenger, and hated having to make these calls. I can't believe in 2010 they can't set their on-line system to only book for 3 or more nights, and that their website doesn't say loud and clear that a 3 night minimum is required. I asked for management to call me, which never happenes, so I called back several days later to ensure that my reservation was cancelled, and luckily made them e-mail me in writing that it was cancelled and my credit card would not get charged. Lucky that I did that, as the dates I had tried to book are this coming weekend and I just got my confirmation of my reservation e-mailed to me. I jokingly e-mailed back "I guess my reservation wasn't cancelled afterall" and they responded that I needed to show proof it was cancelled. AVOID using this management company at all costs. read more