As someone interested in getting a good haircut, I went on Yelp to look up the reviews for hair salons in the San Mateo County area or Peninsula. I came across a few reviews for Headlines a Cut Above, one was for Irina, another for Cheri. After even seeing a photo of a haircut done by Irina, I called up to see if she was available. First, I do not know how many times I called...perhaps like 7 times until someone finally picked up. What kind of customer service is that?? HORRIBLE. When this place finally decides to pick up the phone, I spoke to Jim, who is said to be the owner of the salon. Let it be known, part of what makes me want to go and do business with someone is their customer service, and Jim did a VERY POOR job in delivering it. His tone of voice demonstrated rudeness and unprofessionalism. It was so cold when he spoke to me, not friendly at all, and it sent me a message that he himself is very unprofessional and just a rude person.
Secondly, when I asked him if Irina was available, he said that she was not in today, but I did receive her phone number. But because I needed a haircut a.s.a.p....I asked if Cheri was available for a haircut. He said no, that she was on maternity leave. I said okay. Then I asked if anyone was available and he gave me someone else's name (whose name I cannot remember or pronounce) and said she was available at 5:30pm. As a potential client, I believe I have the right to ask how many years she has been cutting hair. After all, it is my hair and I don't want just anyone to cut my hair!
The owner of the hair salon, Jim, responded to me with an intended and quite rude laugh and suggested to me that I go somewhere else. Why?? Because I wanted to know how long this other person cut hair? I asked him, "Is there a problem with me asking?" And he replied by saying that I have already asked about three people." Well, okay Mr. Rude and Unprofessional Jim, you just did tell me that Irina and Cheri weren't in today and I found these names on Yelp....and I need a haircut today,....so let's see....if the first and second people aren't available as you put it, of course I will ask if a third person is available. That is what any normal person would do. But hey, if you do not want my business, I will be happy to let Irina know that she just lost a potential client because of your rude and unprofessional behavior. So sad for Irina...as I called her and let her know and she even attempted to change my mind. Sorry, but DEFINITELY will not! There are plenty high class hair salons in Burlingame, CA! that knows how to respect their clients trying to make an appointment and give them business. I highly recommend to potential clients to be very weary of the horrible customer experience I had with Jim at Headlines A Cut Above, because you do not deserve to treated with such disrespect and unprofessionalism. I do however give Jim-bo my thanks for saving me the hassle of wasting my gas to go all the way to San Carlos, CA. I certainly am relieved that I didn't have to meet someone who has absolutely no customer service skills! What a pity for him! read more