I have been a client of Jen Yuki Olives for over 6 years now ... back when she was in San Carlos. If I could rate 6 stars, 7 stars, 8 stars, I would. Before I was a client of hers, I would only get facials once every quarter or once or twice a year. Now, I get them monthly because her facials are nothing like anything I have ever gotten before. Each facial is customized after she assesses my skin and talks me through her recommendations. Today, I had a facial AND a glycolic acid peel for the first time. She asked me every few minutes how it felt from 1 to 10. She was patient as my skin reacted from an 8 to 5 to 2. I love how educated she is and how she continues to learn about skincare and the European quality products that she uses on her clients. I have also bought the skincare line from her. It is high end and a little expensive (but aren't they all?), but they last a long time. Jen Yuki Olives is an amazing esthetician. She listens. She is thorough. She is gentle, yet her massage for the face, scalp, neck, shoulders and above the chest is strong and firm. She uses European quality skincare. She gives personalized care. You glow at the end. Overall, she is wonderful and I highly recommend The Zen Room. read more

The Zen Room - Jen Yuki Olives and me - Skin Care Near Me - San Mateo, California

It was a very disappointing and an unsatisfactory experience to say the least. I would not recommend. read more

Jen is absolutely amazing! Came here for the first time, and from the second I walked in the door, Jen provided an amazing experience. She's super experienced, adjusts procedures and services based on your specific skin concerns/needs, and is very clear regarding what she's doing and its purpose. She also gives you a massage as part of the experience, and honestly, her head/face/neck/shoulders massage was one of the better massages I've received and I wasn't even expecting it from my facial! I spent over 2 hours at Jen's studio (I arrived to my appointment early and we started right away) and I not once felt rushed or like she had her eye on the clock/was anticipating her next client. Jen's slogan is "pampered beyond belief" and it's 100% true. read more

Jen was amazing! It was literally the best facial I ever had. A lot of places feel very transactional but at The Zen Room, I felt very well taken care of from the minute I stepped in. We went over my skincare concerns, she took a look at my skin, and recommended a microdermabrasion, dermaplane, a brightening mask, and a light hydrafacial to finish. Throughout the facial, she also gave an amazing massage. Because it is a very small studio and it is just her, you really have all of her attention. No one knocking on doors, walking through the hallways, it is truly such a relaxing experience and I'll definitely be back and recommending this place to all my friends. read more

Jen is the best. I've never experienced a facial this fantastic. She's very thorough, I wanted just hydrafacial but she upgraded me to extractions and some more treatment, I was glowing and my face was brighter after. She also exudes a different vibe.. her place is very calming and she herself is very calming. Also, Her massage is phenomenal! Not so hard, just right hitting the right spots. I did not want to leave anymore. Highly recommend! read more

Jen was incredible. She made the entire experience so relaxing and really puts 100% into taking care of her clients. She spent a lot of time talking to me about my skin and answering any questions that I had. The music, the ambience and her voice are all so soothing! The entire place is immaculate and you can tell she is very careful about cleaning. Right as I left I saw her cleaning the doorknobs, etc... She loves to make people happy and you can tell that taking care of others brings her a lot of joy. I would 100% recommend Jen and will absolutely continue to go back to see her. read more

As someone who doesn't often splurge on beauty treatments I now will not get a facial anywhere but with Jennifer as she makes every single penny so so worth it! I first went to her a few years ago when she was Le Charm Boutique and her hydrafacial had my skin absolutely GLOWING for my wedding day! I've followed her to her new The Zen Room location in San Mateo because she really is as good as it gets! It is so rare to find this level of quality of treatments and customer service and at a fair and affordable price. From start to finish she completely exceeds expectations. First, you can always tell she truly cares about your business and does her best to accommodate scheduling you in for a time that works best for you. She also has the most welcoming and wonderful energy, when you arrive you are treated as if you are her best and only client. You can tell she really loves what she does and just genuinely wants you to have the best experience possible. The facial itself is AMAZING. There is a great balance of explaining the process and checking in to see how you are doing while also allowing you to fully relax and enjoy the experience. The neck/shoulder massage is phenomenal and I leave feeling so refreshed like I've just had a full spa day. She also really takes the time to assess your skin to tailor the facial to suit your specific needs. The products feel amazing on my skin and I always see a huge improvement and feel like I am glowing afterwards! Clearly I just do not have enough great things to say about Jen and The Zen Room: best facials, best service & best value you could ask for! read more

Still a solid 5! I'd give Jen 100 stars if I could. If there's one word to describe my experience each time at The Zen Room it's CONSISTENT. I always look forward to each visit with Jen because she truly is a master of her craft. Not only does she give amazing facials that will leave your skin glowing for days. The neck and shoulder massage is truly an amazing bonus! Her place is immaculate. Thank you Jen for always taking good care of me. read more

Jen is so amazing. This is my first time getting a facial and she did not disappoint! From stepping into The Zen Room, Jen showed full care and was so so nice. I felt completely pampered and walked out of the room feeling like a new woman. She ended the facial with the best shoulder, neck, and arm massage ever and I cannot wait to experience the massage again in the near future. Thank you for making me feel so relaxed! read more

I can't express enough how happy I'm with my skin after coming here often. Jennifer is by far the best. She's always been incredibly professional and sweet. I've been doing facials often and my face looks drastically better. If you are looking for a facial, some relaxing experience for an incredible price THIS IS YOUR PLACE. Grateful for people like Jennifer that love what they do. She's the best of the best. Trust me when I say you need to come to this place. Also, all the technology she uses is the latest and best things for facials. Thank me later :) read more

I started seeing Jen in summer 2021 and haven't looked back since! I am a bride-to-be and wanted to take my skincare more seriously as I prepped for my engagement shoot and eventual wedding day. During my first visit, Jen and I had a conversation about my skin goals and how she can help in this journey. Jen is incredibly genuine and takes great pride in her work - as she should! She is AMAZING and has the absolute golden touch! She is extremely warm, empathetic, and a true professional. I always feel safe and rejuvenated with each service. FYI - I have very sensitive, acne-prone skin and Jen's knowledge and recommendations in skincare and related treatments have been nothing but beneficial for me. My fiancé always notices a special glow after each appointment. :) read more

Jen is incredible & deserves every single 5 star rating she gets. She has immense knowledge about skin care & knows exactly how to work on getting you the results you know you want & more. I always leave with a radiant glow for days after! Her massages are an extension of the amazing care I get, the fragrant scents, aromas & the soft music. Truly brings meaning to "The Zen room". I always end up deeply relaxed & not wanting to leave the bed. Her customer service is also immaculate! She remembers every single detail I can't wait to go back to her every single time. I 100% trust her with my skin :) read more

Love Jen! She's amazing at what she does! Best facial massages ever! Love that she uses PCA and Eminence products too. Thanks for always making my skin glow! read more

A dear friend of mine gave me a memorable present: A facial with Jen at the Zen Room in San Mateo. Although I love massages, I'm not so much into facials. But that was changed by Jen's exquisite attention and care. The facial was a relaxing, soothing experience including a perfect massage of head, shoulders, arms. Don't be fooled with the small simple location, no a pretentious building... The studio is immaculate clean and pristine, and -as always- the essential is inside! invisible to the eyes... A perfect ethereal ambience, fragrant scents, soft and calming music. Her sweet voice guiding you to relax and enjoy and you're gone for a trip! This is a gift for the senses and I highly recommend it! read more

I havent had a facial in a while due to covid and when I drove up north I found this gem. I was hesistant to go at first but when i got there i felt safe. the place was super clean and sanitized too. jen asked me questions and did skin analysis and determined my skin type, condition and the kind of treatment i need. In my case she recommended exfoliation. As Jen was working on my face i got excited and surprised at how attentive she was to every detail, and i thought this is definitely the kind of facial i've been wanting, never had anything like it, and the results were amazing. i saw the difference immediately, how hydrated my skin got and looked so much brighter and glowing. i will definitely be coming back for more. thanks again and see you very soon. read more

My wife received facial treatment at the Zen Room and she could not stop talking about how good the experience was. From the gentle facial cleaning to the awesome lymphatic massage. She will definitely come back for more. You rock Jen! Thank you for the best facial ever. read more

Coming for a facial is a treatment. Having a facial in The Zen Room is a whole new experience of taking care of your mind, body and soul. Often times we go for facial treatments and not expect anything more. In The Zen Room, you are treated as a beautiful being that when coming out of the experience you radiate not only physically - but from within. I say this because you are transported into a state of bliss and peace. It was a complete rejuvenation. Thank you Jen - I would highly recommend you as the best place for treatments. Jen has many services she provides and she soulfully and willing does her services from the heart. read more

Jen is amazing. She put so much care and effort in each session. You can tell that she really care about her clients. It totally worth the price! I really enjoyed the massage! read more

Awesome!!!! I had a hydra facial. My first time. Jen was just amazing!!!! Will definitely be back.

Love Jen at the Zen room. She goes above and beyond to make sure the client has a pleasant experience. My skin always feels so soft after the hydra facial. Her massage is heaven like. She not only massages the face but also neck and hands too. It's so relaxing. Can't wait to come back! Thanks Jen! read more

This was honestly the best facial I have ever had! First off, Jen is a gem! When you first walk in, you immediately feel "the zen" in the safe, clean, and comfortable room - it also smells amazing in there. Jen takes the time to explain the process and really listens and tailors the facial to suit your skin needs. This was one of the first times I felt my skin was getting the love and attention it needed, without feeling rushed, like I have experienced at other places. Jen cares. Oh, plus the massage is the best! Jen truly wants you to live your best life in your best skin, sharing her take on the best way to improve your skin care routine. I appreciate that she was honest about product recommendations but not pushy. I left feeling relaxed, refreshed and renewed. Also, Jen's small reminders about self-care as an integral part of our overall well-being, is the reminder I needed especially as a "stressed" out bride-to-be. Thank you so much again for the amazing experience and looking forward to my next appointment! read more

Me and my friend got a Hydra facial done by Jen. It was a very good experience. She analyzed our skin and recommended what is needed and was very thorough with the process. The lymphatic drainage massage was awesome. I was in a different world during that massage, she has magic in her hands. Definitely worth it after a stressful week. read more

This review is for the facial I had by Jen. This was my second time getting a facial and I was very pleased with the experience and result. Jen takes her time to explain every part of the experience, listens to your concerns, and answers all of your questions. The facial took about an hour from start to finish. The facility is COVID safe as all clients are required to wear masks, social distancing is enforced, and all common areas are UV sanitized. My primary concerns are acne, acne scarring, and combination (oily/dry skin). Jen recommended gentle skincare products and an acne gel by PCA skin. If you're looking for someone to help you maintain and/or improve your skin, Jen is your girl. I will be back! read more

I am so happy I found Jen! I didn't know if she left the country but she is here. To all of her followers, Jen still has her New York number. I had my usual hydrafacial and her contouring face massage, and it is really to die for. I have not had a facial in 6 months and my skin was glowing thanks to Jen. I will never go anywhere else. read more

My face has not had any treatment in so long and I knew that the next place I needed to go to had to be the absolute best. I went to The Zen Room for the first time and it was absolutely what I was looking for and more! I felt so pampered and my face felt so clean, relaxed, and was rid of inflammations since I suffer from rosacea. I had a true natural glow by the end of the session, something that I had not seen in such a long time. I was beaming from ear to ear. Thank you Jen for such a wonderful treatment. I honestly felt that you made me look at least five years younger. read more

I can't say enough great things about Jen and The Zen Room. I have been getting facials for years from multiple salons and I never left an appointment feeling fully satisfied. Often times, I would never see the same person more than 1 time, which meant it was like starting over each time I got a facial. At the beginning of this year, I was determined to make a change. At the very same time someone on NextDoor posted that they were looking for recommendations for facials. As I was reading through all the comments, the same recommendation continued to come up; Jen. I quickly made an appointment with her and then COVID hit. Once the restrictions were lifted, Jen reached out to me. Even though she wasn't taking any new clients, because of COVID, she wanted to honor my appointment. I have been seeing her regularly ever since. I started seeing her when she was in San Carlos and didn't even hesitate to continue seeing her when she moved to San Mateo. Every time I see her my facial is different, because she assesses my skin first and then discusses her treatment recommendations with me. She is knowledgable about skin care and products. I trust her completely. It is so obvious this is not a job to Jen, but truly her passion. She knows how important my skin care is to me and she makes sure to always do what's best for my skin. Her place is immaculate and completely sanitized. She is extremely cautious and always reminds that safety comes first. I love letting people know about amazing people I find, so that's why I am writing this review. I will never see anyone else for my skin care. read more