Sierra Restoration was a great company to work with. Timely, efficient, friendly, and experts are…read moresome adjectives that I would use to describe them. Gavin was especially great on the job. He showed up on time, worked hard, communicated clearly, and was thorough. He seemed very knowledgeable.

We encountered significant challenges during the subsequent phases of the project. Communication…read moreregarding next steps and scheduling was inconsistent, and I frequently had to reach out for updates. This lack of proactive communication often made us feel like an inconvenience. Our primary issue involved the replacement of a damaged cabinet and two countertops. Because we were functioning at subpar levels, I requested that one section of the cabinetry and countertop be reinstalled early so we could operate as a business. I was informed this would require an additional fee, which I accepted but did not understand why I needed to be charged extra when the work was necessary anyway and would benefit me, the customer, to do this. Unfortunately, the replacement countertop was measured incorrectly and arrived a foot short, causing further delays. Later, after being told for weeks that a replacement cabinet was being built, the installer arrived on the scheduled date without the cabinet. This left us without a sink or our ice machine, which is critical for post-operative patient pain control. We were forced to purchase ice from stores for a week and a half while waiting for the cabinet to actually be built. While the final installation on April 10 was completed quickly, the overall process took from January 2 until today, April 13. Currently, the handles are not yet installed, there are already chips in the new countertop, and two drawers do not close properly due to the placement of the ice machine lines. I realize that with things like this, plans change and orders don't go as planned, which I was willing to accept. However, the lack of communication and unwillingness to communicate was very disappointing. I felt dismissed until I became stern and aggressive, which is not how I want to be at all. I also wanted to point out that we paid in full on 2/17/26. Since we paid in full, we hoped things would move as quickly as possible, but that was not the case. I will not post a bad review or anything of that nature but I feel it is important to address these issues because the next customer may not handle them as I am. I believe in giving businesses the opportunity to grow and learn from these experiences and I hope that happens here.

I had some water/mold damage and reached out. They were awesome and showed up with in 30 minutes…read more Luckily the damage was minimal and he educated me on what I should do. He was honest and told me what to do so I didn't pay hundreds of dollars! Highly recommend.

We had a tub left on and flooded our house. BIG MESS. If I could give 6 STARS, I would…read more Brandon/Trevor and his team got to our house within 45 minutes of calling on a Saturday morning. By that afternoon, they had taken out the wet carpet and started the process of drywall and baseboard removal. If you're in doubt of who to call, this company is local, knowledgeable and gets the job done right. Brandon was also super helpful in navigating concerns with insurance. I'd recommend Disaster Pros to anyone. This is not a nationwide company that outsources by State. You'll be in good hands! Brandon Berrett

Highly recommend James Ewing for all your remolding needs…read more He is very fair with his prices and gave us a great deal. His work is done beautifully and makes his customers happy. He is very honest

From the owner: Call today for an estimate. read more

Got an appointment fast . My carpets look fantastic. We are selling our house and are out of state…read moreso we were nervous to not be there. The staff was very helpful and friendly.

I should have taken before pictures, but I didn't. My front door is not sealed at the bottom and…read moredust comes in big time. My floor is constantly dusty, the box elder bugs manage to come in too. It gets so dusty at the entrance that dirt settles onto the stairs and of course gets tracked along the hallway. That was the pesky area I wanted clean. The tech came in and licketty split got the stains out of my carpet, and cleaned the area I wanted and did an excellent job. My carpet is OLD, HOW OLD IS IT??? Only the true owner knows. I didn't expect super-duper clean because of the age. BUT the tech came in cleaned the carpet so well that I had to look closer to see if the stains were really gone and they are! When I move out of this place I will call them again. In fact, I know my stairs will get dirty this winter so I will be calling them again in a few months or so.

This company is not honest and when they're caught they make excuses for it. They charged over…read more3000.00 dollars for things they didn't do or buy. They weren't the only one, my insurance company didn't pay attention to the bid something I didn't see till the end of the job. Why you may ask is disaster company sent the bid direct to the insurance company which approved it. We saw it after it was paid, lesson learned, do not let any company do work till you view the bid.

We were happy with Josh and his mitigation team at the Ogden office. We called about midnight on a…read moreSunday night and they responded within about an hour. They did an excellent job of cleanup and followed through for the next few days. Then we began working with the Repair department. They demanded full payment before they would begin any repairs. We paid full payment the day it was requested. 7 WEEKS later (finally) a contractor came to begin repairs (but later) his repair job resulted in problems for us. The job only took 1 day. Another 2 WEEKS went by - no notification to schedule the remaining needed repairs (now 9 WEEKS) we told them we would no longer use The Disaster Company to complete our repairs. We requested a refund of our unused money - which, of course, never happened. PART of the only job that had been done was a HORRIBLE repair. The Repair department treated us unfairly, was dishonest and untruthful. The mitigation team is great - but don't ever use the Repair department at the Ogden office-- get your own repair people.​

AAA did a fabulous job of rebuilding our finished basement after a flood. Everyone we came in…read morecontact with was very very nice.They were fast and really knew their job. The quality of work was wonderful and the price was less than expected.

Never use this company. Surface level their work looks fine but your restoration will not last you…read moretwo months. They have no attention to detail. I have had to redo so much work due to their lack of care. If you do hire them, monitor their work constantly. They will cut any corner they can to save themselves an extra minute of time.

I had a few concerns about having mold in my bathroom. I called Frank to see if he could come look…read moreat it. He asked me a few questions and told me what I could do to manage it. I'm sure it's a very common problem that I have with not enough ventilation in my bathroom. He even called me back to recommend a good caulk! It was like talking to my dad and him telling me what I should do! Such a cool dude! I appreciate you, Frank!

Frank is the honest and hardworking. His rates are very fair, and I would recommend his company to…read moreanyone. I will never use another carpet cleaning company that even advertises a discount. He is the only one to use.

I have a tenant property in SLC. There was some small water damage to the carpet and wall due to a…read moreleaking AC unit and water heater that both broke around the same time. As a homeowner the fear is always that companies like this will take advantage of the vulnerability of a homeowner. Austin was exceptional in understanding what realistically needed to be done and more importantly working within my budget. I hope I never have to call Rocky Mountain Cleaning again, but if I do have another unfortunate situation, I will definitely be calling them. Very honest, very practical, very good job done!

From the owner: Professional water and fire damage restoration services as well as carpet cleaning, mold…read moreremediation and other restoration and cleaning services in the Salt Lake City, UT area. 24/7 live calls, immediate emergency response. Free estimates, direct insurance billing. Locally owned and operated, will make sure you're taken care of with the highest level of care and expertise.

All I can say is STAY AWAY. My basement looked worse than it did…read morebefore my flood. They don't use contractors to rebuild, and they had no idea what they were doing. I wish I could post pictures. They shouldn't even be in business and I would bet my life they won't last long. A bunch of promises that didn't even come close to keeping. They stop communicating with you as soon as they get the insurance money. I could go on and on, just do yourself a favor and stay clear. I will report them to the BBB as well.

From the owner: Utah's Flood & Disaster Restoration Specialists…read more -Water Damage Restoration -Mold Remediation -Complete Reconstruction -Water Damage Cleanup/Restoration -Mold Remediation -Carpet & Upholstery Cleaning -Crime Scene Cleanup -Storage Titan Disaster Cleanup are -Highly Trained Restoration Technicians -A Trusted Leader in the Restoration Industry -Locally Owned and Operated

Had a really great experience with Certified Disaster Services. Nobody wants to deal with water or…read moremold issues, but these guys made it as smooth as possible. Super easy to work with, kept me in the loop the whole time, and got everything taken care of quickly. You can tell they know what they're doing. Definitely recommend!

The team of people who worked on my home after water damage in three areas was amazing. They treat…read moreyour home like it is their home and professionally bring it back to the original. They are honest and understand how the homeowner is taken care of. My washer and dryer were in the garage, and it was taking time to get my flooring sent. I asked the team lead, Jeremiah, if he would hook them back up until it came. He sent someone right out, and no more laundromat for me. I highly recommend this company and thank the team that worked on my house. John Lonzo Mike Brennon Frank Frankie Terri McCulloch