Could you please train your young employees on how to work with the public? The young cashiers are…read moreparticularly lacking. The cashier who helped me with my purchase was Joann, and I'm not sure if it was her inexperience or a lack of skills that was the issue. To be honest, she seemed completely unprepared for the job. Will I return NO and I will be sure to share my experience with anyone I come in contact with.

Workers didn't bother to help and did not seem like they wanted to. Talk to me like I was…read moreunintelligent. Air filters were cramped into the shelf. Hard to pull of the shelf or find a filter. I requested for them to find the filter but they just flipped the screen and said " here yo go your part". No I needed them to find it.

Good customer service. I Support local businesses. If they don't have the part you need they can…read moreorder it and you'll be back on the road again.

I hate having car problems !!! But DON is so intelligent and knew exactly what my vehicle needed. I…read moreshopped around for prices and his was also the best! I'm only coming here for DON. Thanks for your knowledge and saving my pockets!

I would like to personally thank Jeanette, Devon, and Ethan for supporting me and finding the right…read morebattery for my car. Not only was I treated with kindness and professionalism, but they definitely helped me find the right parts for my car. This O'Reilly stands out if you need anything go see these guys they will take care of you!

I didn't think I had enough problems in life so I decided to buy a 1988 Chevy Beretta GT yesterday…read moreto celebrate Presidents day in style. So these days I typically daily drive a Civic and so life has been very uneventful. No tows no problems - just fuel up and step on the gas. Yesterday I found myself ooogling CL classified ads to quench my quirky automotive interests and I found a nice modern classic with very low mileage and lots of deferred maintenance. Today I simply did some cleaning in and around the engine and changed the oil and filter. The oil that came out looked like it came from a diesel - black as tar. I got the house brand O Reilly type - as I don't want synthetic in such and old car and figure changing oil often is more important than having the highest quality oil. I was impressed to find the parts I needed - except the air filter - which I just got on eBay and will happily be on my way. I'm enjoying the unique exhaust note and when I fire it up I feel as if I could leave anybody in the dust. This is the GT version after all. Yes its great, its running better than ever. I cleaned the mass air flow sensor and I noticed higher MPGs immediately on the instant fuel economy reading in the all digital dash. This 37 year old car somehow still feels like a futuristic space ship. It was all done so fast - quicker than the dealer I suppose since I've got a good set up with everything I need within quick reach.

How does this place have such high reviews? Yelp, you've done me wrong here. I'll give the…read moreshortest version of this story I possibly can here. I asked Robert to service an airbag kit that was installed on a truck I had just bought. He said it needed to be replaced, and would cost about $3500. I said that's fine, and had some specific requests with regards to what I wanted done and what components i wanted installed. He ignored them all, and sold me whatever he had rotting on his shelf. I asked him for a particular switch box, he instead sold me a box he had on his shelf, which turned out to be faulty. He replaced it, then charged me for parts and labor for the replacement. Read that again. This guy's got some big ones. He also told me he was going to do a lot to stabilize my big truck, like relocate bags and shocks. I was excited, as he talked a big game about how he knows how to stabilize big trucks like mine. When I picked it up, he did none of the other work he said he would do to stabilize it, just replaced the airbag system, and charged me double what he initially quoted me. When I questioned him on this, he got defensive, confrontational, and loud. Up until this point, I really trusted him and liked him. Also, the truck sat crooked at any height, and he couldn't figure out why. He just shrugged his shoulders about it. Since the installation I've had some issues, including a faulty bag ripping less than a year after install. He won't help with any. When I called about the ripped bag he said "there's no warranty". It turns out there's a lifetime warranty, he just didn't want to do the work. He offered no support whatsoever. So basically, after you drive your vehicle out of his shop, you're on your own. I also had a random mystery plug he installed pop out of a T fitting one day, and lost all air right then and there. The fitting served no purpose, and after showing it to many other experts, he likely put it in there because he didn't have the right fitting, and plugged this one to make it work. He's a real Johnny cut-corners. To be completely fair, it's been 3 years since the install, and it has served me well, up until now. It's got a major problem, and the person who installed it and knows most about it is the last person I want to call. It shouldn't be that way. I am a mechanic, and I've learned to service and maintain the system myself. Every time I work on it, I find something else he has cut corners on. I can't recommend this guy one bit. I feel bad writing this review, which is really why it's taken me so long. I know how it is to be a custom fab specialist, most are trying their best. But this is why we review, right? So businesses like this don't get away with overcharging for sub-par work. If I didn't know how to service this thing myself, I'd be screwed.

I recently got my lowered 99 Silverado installed with a C-notch at Custom Modified Experts. My…read moreexperience was great, Robert walked me through the process and my truck now runs like at was at stock height. I highly recommend coming here if you need any work done as Robert will give you quality work which is rare to find nowadays.

Be careful they sell faulty alternators and they don't replace the alternator when they know it's…read morebad I've had to replace my alternator twice thru these ppl very bad business on their end will never put a penny into this place again be careful yall

I have taken my car to Antonio twice now. I'm very happy with the service he does. I will continue…read moreto take my vehicles to him. I will also put the word out to take your vehicle to Antonio. Thank You for your service Antonio. GREAT SERVICE AND CUSTOMER SERVICE!!

I needed help and the amazing people here are the best. Courtney was just a true gentleman and took…read morecare of me. Be sure to talk to him. Thank you all for the professional advice and support for my car. This location is very well organized. Come and check it out.

I tried Napa Auto Parts for the first time and had a really disappointing experience. The employee…read moreordered me the wrong part, then told me shipping wasn't refundable -- something never mentioned before I paid. When I asked about it, he smirked and dismissed me. I also bought a couple of products in-store, but later saw I was charged almost double or triple the shelf prices. When I pointed it out, I was told it was my responsibility to catch their pricing mistakes. On top of that, there were no signs saying chemical products couldn't be returned or that shipping wasn't refundable. Customer service eventually refunded me for the chemical items, but the whole experience left me feeling misled, overcharged, and disrespected. Definitely not the service I expected. Do Not Go Here

I can't believe this thief is still in business. Me and a lot of other car builders have lost money…read morebecause of Tony and his devious ways. I'm out almost 300 bucks for a 64 front end trim. Never contacted dynacorn or placed an order for my kit like he said. NEVER returned any calls to let me know and every time I called up his phone I talked to him twice with, I'll call you back BS I couldn't get thru anymore because his message box was left full. Crappy BBB rating told me all I needed to know and did report him. They couldn't get ahold of him either. Me or the other people who lost money. POS. Buyer beware

Do not do business with him, he is a thief. never received my refund for parts never delivered.read more

Great auto part store…read more Got some coil pack for my 93 SHO. Drop off motor oil. Get all you need for the do it yourself person. Christmas tree was an unusual nice touch. Don't see that at many auto part stores at all. Across the street is Autozone. They might l have longer hours. Both convenient to home and downtown Hayward.

This stop was unexpected. While in route to take care of my one errand a indicator light came on…read moreand I somehow didn't have my manual in my glove compartment so I took to YouTube. Found out I needed to check my coolant. Found the nearest auto place to me to avoid any damage due to prolonged driving. The staff were helpful and friendly. As I was purchasing the coolant they advised me to wait at least thirty minutes as a safety measure for the car to cook down and the coolant not explode from the combustion. A nearby Pupusas restaurant was recommended. How timely considering I hadn't eaten. I seem to be notorious for leaving the house on an empty stomach or having very little before leaving home. Anyhoo, Josiah an associate walked me to the Pupusa which was very close but I wasn't too familiar with the area. I ate, returned to the store and Josiah put the coolant in for me. Then I was off to make another stop before heading home. Thank you for taking exceptional care of me O'Reilly.

I don't know why people gave this store poor reviews. For me, I got not only the H4 type DieHard…read morebattery in time, but also speedy refund when I returned the core. Rich was extremely helpful by loaning the cart to load the battery. His associate was also friendly in refunding.

The other Hayward Carquest wasn't able to install batteries. Supposedly, someone ran off with…read moretheir equipment. Ok, you're a car parts store. How long would it take you to order and have new car tools ready to serve customers? On the other hand, this Carquest, thanks to the handy services of Everett, was good and ready to install if need be. All he requested was that I make an appointment two days ahead, which I did. I get there, but, unfortunately, my credit card had issues, and I wasn't able to resolve them in time to buy the battery. Everett had the tool cart and battery ready to go, too. So I had to return another day. Everett was eager to set up another appointment, even though the first time was for naught. I cleared up the credit card issues, and came back, dying battery on its last gasps. I was able to pay without delay, and almost before I could put the receipt in my wallet, Everett was quick to whisk out the battery cart to my car. With all the moves of a seasoned pro, Everett was done in zero time. The sound of a quick-cranking engine powered by a fresh new DieHard Gold was a melody of relief. The calls to triple AAA fading images in my review mirror. You da main, Everett!

this is the smallest O'Reily i've ever been to. parking lot is large. the 2 lanes of…read more parking in front gets congested quickly. incoming traffic from Tennyson makes parking in front dangerous. no patrons midday. i was surprised to see the lightbulbs in stock. must have just came in. went to 4 auto parts stores yesterday. nada. this store had at least 3.

The exterior of the store has become unsanitary and poorly maintained. There are ongoing issues…read morewith: * Trash and debris scattered throughout the property * Graffiti and visible dirt buildup * Unhoused individuals congregating on the premises * Areas that appear to have been used as restroom facilities * Strong odors and unsanitary conditions affecting customers and neighboring businesses The property urgently needs to be thoroughly cleaned and power washed to restore safe and sanitary conditions. I have also been informed that the City of Hayward Code Enforcement Division has cited the property again for violations. This indicates that the problems are recurring and are not being properly addressed. Despite these ongoing issues, the store manager, Juan, has failed to take effective action to maintain the property or correct the violations. As a result, customers and nearby residents continue to be negatively impacted. I respectfully request that corporate management: 1. Conduct an immediate inspection of the property. 2. Arrange for professional cleaning and power washing. 3. Remove all trash and debris. 4. Implement measures to maintain a clean and safe environment. 5. Review the performance of the current store manager and determine whether management changes are necessary. As a prominent business in the community, O'Reilly Auto Parts should maintain its property in a manner that reflects professionalism and respect for the surrounding neighborhood.