we work extra days & hours to accommodate customers on a regular bases were OLD SCHOOL ,old fashioned? were customer service is 1ST and #1
we needed some paint
weave used Hayward color off an on for over 25 years -good people ,
I spoke to a nice help full sales person gave him the paint code asked if he could mix some paint & if they had enough toners to make it,
he replied yes its very expensive though $$
I said no problem well be there before you close
i sent my driver with an hour to go 30 miles & bay area traffic was bad & my driver was worried he wouldn't make it before they closed he asked id call the store to check if they would stay later if he didnt make it before closing
i called and got a totally different unsales person?
I asked if they could wait a few minutes until my driver got there in case he showed up a little later than closing ?he replied
No! we close in 5 minutes and wont wait ,
I called informed my driver as he pulled in the store lot to there closing soon explain your traffic and deadline issues
Interesting point my driver showed up before closing an asked to be helped (before they closed) and informed them he was spending upwards of $1000.00 dollars!
this the counter persons asked his coworker (a second employee?)his reply were not making any paint for you were closing
my driver should of asked would your employer want the profit of this sale?
Im not griping so much as it totally messed up my business's work schedule ,Im used to this lack of ? 100% positive attitude ,
it's more my employees that it affects ,not able to earn there extra weekend $$ to make ends meet in this overpriced society
I'm saying this is just a small example why
America is losing little by little to the rest of the world!
the other countries workers are at it ! 247! 365 AND they know it!
weave forgotten that the 1st rule of any SERVICE business is ?
SERVICE ,go that little extra ,show a little ? help me to HELP you!
I see it as were all part of a chain were ALL connected especially in each of our chosen trade & industry ,
if we cant work together, help each other go the extra mile
do ? we just lose focus or does someone owes us? I don't think so
I always put myself back in place when i see handicap people struggle
they WISH! they could work as hard as we all Should but some just cant!
maybe we should move out of the usa for a while to see the other side
and wish? we could live in america ,and ? think of how hard we would work if we could come and live in this great land of endless opportunities
sorry to rant
maybe we just all got to be somewhere more important today?
just saying
Amen
Right?
ps: sorry for my drivers profanity on his exit he was under a lot of pressure? & hates commuting
and to ADD a mixed review
thanks for being open on saturdays when most stores aren't
Hayward Colors is still good as we could of showed up earlier read more