I called Restoration Parts today, spoke directly to the owner (Tony), who was absolutely wonderful. He patiently answered all my concerns and questions and provided me with detailed information for the Parts I needed. Great experience, didn't feel rushed at all. Would highly recommend this store for Parts. read more

Tony is a CROOK! He no longer has a shop, and is staeling other shops addresses to have producs delivered to. He did this to my wife Rhonda who owns Mustang Magic in Fremont. A pallet of product was delivered there today,(9-22 26) and he's been out of business for almost TWO YEARS, and was told NEVER to send anything to her shop! NEVER do business with this punk! read more

I can't believe this thief is still in business. Me and a lot of other car builders have lost money because of Tony and his devious ways. I'm out almost 300 bucks for a 64 front end trim. Never contacted dynacorn or placed an order for my kit like he said. NEVER returned any calls to let me know and every time I called up his phone I talked to him twice with, I'll call you back BS I couldn't get thru anymore because his message box was left full. Crappy BBB rating told me all I needed to know and did report him. They couldn't get ahold of him either. Me or the other people who lost money. POS. Buyer beware read more

Do not do business with him, he is a thief. never received my refund for parts never delivered.

Ordered a part three weeks ago and was charged for it and received an order confirmation yet nothing no tracking and no response to my emails my numerous emails and my calls Can't leave a message since the mail box is full This place is a total scam read more

Restoration Parts Source - Auto Parts & Supplies Near Me - Hayward, California

Don't do business with this crook. If he even opens up again. I bought hydraulic cylinders for my convertible and they were too short. He refused to take the return for refund or exchange. Low life scum sucking bottom dweller. He's below used car salesmen in my opinion. read more

It's refreshing, in this age of next-day delivery and high level customer satisfaction, to find a real old-school company that doesn't care at all about customers or providing a quality service. It took over a month for me to receive a $16 part. Numerous calls and emails were occasionally answered with 'it will be on its way tomorrow with a tracking number' Needless to say this didn't happen until last week when they forgot to mute the phone and I heard one of them say 'that's the one we ordered yesterday' So yes it arrived - a surprise to me as there was never a tracking number supplied. I just wish I had looked up the reviews on this farce of a company before I had sent them my money! read more

I guess I was one of the lucky ones. Ordered a reproduction Dashpot for my 4100 Carb. It actually got to me and shipped pretty quick. While it looked good it was usless, it had no resistance at all when pressing in on it. read more

I'm one of the lucky ones and eventually got my pulley. After 2 weeks without any order confirmation or shipping notice, a dozen unanswered phone calls, and several emails, I was forced to report to my credit card as fraud. A week later I get a shipping notice, and another week after that the part did in fact arrive.... AFTER I was forced to repurchase from a reputable supplier. These people are scam artists, look at all the other reviews. read more

Beware of companies like this which charge your credit card immediately even for items which are not in stock. In this case the seat frame for my Mopar is currently unavailable from the manufacturer and has been that way for 4 months. I used to be able to reach RPS by phone but now I get the same robotic phone response as others have reported. E-mails get no answer. I am documenting my contacts with RPS for purposes of disputing the credit card charge. I will update if this changes. read more

I ordered 7 parts, payment was accepted and an invoice was sent. After 2 weeks I emailed and asked for a shipping eta. I received a responce with a FedEx tracking number after 5 days I emailed be abuse fed ex still haven't received the items from RPS. The next day after sending that email I did not get a responce but items were sent to fed ex. Fed ex that's another story. I have no idea why they send packages north 50 miles then south 100 miles and send delayed delivery emails. One after another. So after 3 weeks I received 2 of the 7 items. Hmmm. I emailed asking for an eta on the remaining items and have not received a responce. But I did get a email from ups that my items were being processed. This place is horrible. They don't answer the phones, never reply to emails with words. Just a tracking #. No explination as to why its taking so long to send items to delivery after sitting on a 7 day old package delivery slip. Will see if i recieve the other items. I should have checked reviews as this appears to be a common issue better buisness has re ieved a fair amount of complaints on this company. Ill never order from them again and unless you dont mind waiting for items and dont expect them untill you ask about them. Order. I gave them a 1 only because they had the items i needed. Not because the prices were any better​ read more

I ordered a part two months ago, was billed on my credit card last month but have not received part. Called several times and e-mailed with no success until finally I talked to Tony. He said he would check and call me right back that has been a few days ago. Not going to use them again that is for sure. No communication, no phones answered, no e-mail returns. I always give people the benefit of the doubt but this is terrible. read more

By far the worst supplier I have dealt with. Over a month to get a part that I could have order from other suppliers that would have taken 3-4 days to get. The only reason I went with RPS is because they in their description said the my backup light switch cam with the assembly also. Not the case only came with the switch. These guys are a joke will not answer emails and phone calls. Never again stay away!!!!!!!!!!!!!!!!!!!!! read more

I have ordered some tail light bezels from TONY and its been two days shy of two months. I called he answered once, now he won't answer the phone and the mail box is full. So I called from another phone and guess what he answered I was very kind to him, he gave me the old line " the guy I order from hasn't called me back but as soon as he does I will call you" I feel that phone call will never come. My next call is to my lawyer I hate even saying that but I have no other recourse. Unless any body else has gotten there item just way late. If any body can help here I am all ears read more

I ordered a Mustang floor shifter bezel in January 2023 and credit card was immediately charged for full amount. I tried to contact them multiple times by email to find out when the item would be shipped and no replies were received. I also tried to call them at the phone number on the website and a recorded message says they are in the process of moving. I was able to order an identical item from NPD and received it in one week. I have tried to cancel the order with RPS, but still no response. I expect my money probably won't be refunded, but will have to contact the bank to dispute the charge. I highly recommend that purchases from this companies be avoided. read more

Horrible service, takes effort to get ahold of these people, absolutely will not respond to emails. Waited seven months for a fender trim, got the run around for months, had to cancel my order. Beware Terrible terrible terrible!! read more

I had ordered t10 transmission rebuild kit. web site said would ship in 2 to 3 business days 7 days later, I tried to track the package could not find that info so I called them they have a phone service that gives you the option to choose a line, 1 is new orders 2 is tracking info. so I hit 2 thinking I would talk to some one. there was a lady that answered the phone please hold is all she said. so I did for 20 minutes. finally hung up. called right back hit opt, 1 for new orders. guess what, they answered the phone in 3 rings.[WOW]. talked to tony the owner. he said to me he can't find the order he would check on it and call me right back. well 3 hours later I called back this time I went right to opt, 1. talked to tony again at this time its been 1 full week. tony told me the vender he uses don't have the part. tony stated to me you want me to try and find the parts. I stated no, you dropped the ball already left me hanging for a week. so I had to do a charge back. save your self the hassle and don't do business here. read more

Same thing as the other people here, ordered over a month ago. No responses no phone calls but they charge me right away

like the majority of complaints I to have ordered parts that I have not received over 2 1/2 months ago. No response from emails or phone calls Buy your parts from anywhere but here even if they are more expensive read more

Great customer service!! Have been dealing with Mike on a large order over the past few weeks. Sourced the parts AND returns calls. Something you don't always get from other car parts services. It's a please to do business with them!. Give them a try! read more

HORRIBLE. I've been going through the same issue like everybody else here: They took my money, I haven't gotten what I ordered and I got zero response to my e-mails and voice mails I left them. read more

Please dont get scammed by this place order a part for my car on May 1 my bank account was charged and as of May 11 part not received and they dont answer my emails or cant leave a message because voice mail is full. Working with my bank to file a claim against this place. DO NOT ORDER ANYTHING FROM THIS PLACE read more

The customer service sucks. I have sent 3 separate e-mails. No response. Called countless times. Goes to voicemail which is full. I have no way to contact them and they owe me parts which went to b/o. Terrible!!!! read more

Do not order from this company. Ordered my rear bumper over two weeks ago. They took my money out of my account but won't answer emails or answer the phone. I can not leave a message because their voice mail is full. I am starting a claim with my bank tomorrow and will file with the Hayward, CA BBB. read more

I can't complain about the service I received. I ordered Dynacorn hood hinges for my car on a Sunday evening. Tuesday morning I got an email telling me they shipped. Four business days later I received them, from CA to PA. If it hadn't been a holiday weekend (Good Friday/Easter) I might have gotten them even quicker. The price was $20 - $40 less than what other places advertised online. read more

Tony at RPS has always taken care of me and my customers needs. Great service and knowledge of the parts they sell.

- STAR.... ONE IS TOO MUCH FOR THIS SHADY BUSINESS.. BUYER BEWARE!!! I ordered a turn signal switch for my 2003 F150 Harley Davidson edition for $73.35. I received the Turn signal switch and it is defective. The wipers stay on even if the switch is in the off position. I called RPS over 30 times and emailed them directly with no response. Buyer beware this company doesn't respond to emails or pick up the phone. They leave the calls go to voice mail and the box is full so you can't leave them a message. I give them a -STAR one star is too much for these POS company. Shady business Beware!!!!! read more

Randy H. I ordered a part 6 weeks ago. The company charged the account immediately but the part never arrived. Three weeks later, I called and was able to talk to someone there. He checked and said that they hadn't gotten the part from the supplier but they would get it in two days and send it right out. Another three weeks later I finally got the part I ordered. Also, the shipping charges for a small plastic steering wheel retainer was over 3 times the cost of the part. I won't do business with them again. read more

They ignored me after not sending my parts. Ordered parts on 9/22. Emailed them for order status on 9/25. No response. Emailed and called for order status on 9/28. They never responded to my emails. I spoke to a man on 9/28 who said he had the parts in stock and was mailing them that day. Still no parts on 10/8. Called and same man said parts were not in stock and would take 2 days for him to ship them to me. I tried canceling the order. He couldnt do it. I'm disputing them claim with citibank. read more

Horrible place. One man operation. Ordered a few things from him and never received anything. This guy is shady still waiting for a refund after canceling order weeks ago. Likely will have to have my financial institution pursue as fraud. What a shitty company can't say enough bad things Beware!!!!!!! Avoid this guy !!! read more

a real joke this guy (Ton the owne) ordered two mirrors for him in February said 7-10 day. di not get them until end of may. then find out I needed to return them ($279). call him for an RMA and ship them back that was mid-June still no refund its now mid-Septembe. now phone goes to a mailbox that's ful. no email address to contact him. read more

I ordered a complete bed kit for a 1968 Chevy truck. I received confirmation of order and my credit card was charged immediately. That was the only correspondence I received. After a couple of weeks I decided to call and got the automated response to press 2 for existing orders. Mail box full. I then decided to read reviews and see what other people were saying. I read many reviews of unreturned calls, cancelled orders and never receiving product. After a few more calls and emails, I decided to call them and press 1 for NEW orders. We'll sure enough, Tony answered. We talked and he assured me he could fill the order and it would take a few weeks because of back orders due to high demand. He told me to call him any time with concerns. After that, I called him several times a week and each time he would update me on the schedule of each item in the kit. The trick to getting through is dialing 1 for new orders. He will answer almost every time. Well in the end he bent over backwards to make sure my order was filled. For that I say thanks!! Just remember, he's not the kind of guy to answer messages and emails. Hope that helps anyone who wants to take advantage of his great pricing but hasn't gotten a call back or is put off by his reviews. read more

I placed an order for a part a few months ago. I can't get a hold of anyone via email, or telephone at their listed number as it redirects to a voicemail box that is full. DO NOT do business with this company. read more

Absolutely horrible customer service. I wish I would have read the reviews before doing business with them. I have been waiting for my parts to be shipped for weeks. I will never refer them to anyone in the industry nor to any clients. Very unprofessional! read more

I ordered a part way over a month ago and till this day have not received it. They charged my account. I have sent two emails and called multiple times with no answer. What kind of shady business is this!!!!!!! read more

I bought a carburetor parts that had threads that were coated in plating. Threads were too bad to mount on the bracket. Their supplier sends a nut that is oversized to make you think it is ok. I bought a thread die and have been working gently trying to retrace the threads without tearing up the unit. The warehouse guy I spoke to said they sell hundreds if these and everyone loves em. Obviously a lie. I've seen the same item on eBay stating 4 are available. Don't waste your time with this supplier read more

On 8/29/2022, I ordered Mustang body parts totaling with shipping the sum of $1121.85. The website said that I would be provided with a tracking number with purchase. None was provided. My order number did not show up under my account on their website. The funds for the purchase were immediately taken out of my account and a billing receipt was sent to my email address but with no tracking number. On 9/8/2022, I sent an email requesting a tracking number for my purchase but, no response was given. I've tried several attempts to contact the company via their advertised phone number but, each attempt was answered by an automated system that leads to no one. I've already purchased the same parts for more money from another vender but, the parts are being tracked and on their way. If this issue can not be resolved via the BBB the FBI will be contacted. I'd avoid this vender at all costs. read more

I bought an interior piece for my car and it has never shipped. I've called three or four times and they keep saying it's in back order and will ship from manufacturer. It's been 4 months!! read more

part was ordered June 01 , zero response for multiple phone calls ( voicemail is full ) , no answered email. had to go through my bank to have them reverse the transaction. read more

I ordered an A -pillar pad in mid-December. They charged my account.. Here it is late January and I have no tracking number, 2 unanswered email inquiries, and their telephone message box is full. Are they still in business? read more