Hay Connection is the best! We are fortunate to have a lot of choices when it comes to hay and feed delivery in the Norco/Riverside area, but I always choose Hay Connection!
When I first moved to this neighborhood, I tried shopping around at all the different stores, but it ultimately became clear to me that Hay Connection offers the very best product quality and best customer service yet also does this all for very reasonable prices, so there is simply no point in going anywhere else! Everyone there is always so genuinely friendly and helpful and wants the best for you and your animals. Whenever I need advice or guidance, they go above and beyond. There was one time I was having an earwig infestation problem at the house that had absolutely nothing to do with Hay Connection but I happened to mention it in passing at the store, and one of the employees (Karen) actually took it upon herself to research the issue and called me back to give me some very good advice to try! I was so grateful!!
If you shop and pick up in-store, they have a very generous rewards program via a stamp card! Also, I think the first Saturday of each month is a double-stamp day so it's easy to rack up points!
As for home deliveries, is so easy to schedule even for same-day or next-day service. The delivery guys are all so nice and helpful, and will cheerfully stack, move, and re-tie any bales that I ask for! There were a few weeks in the beginning when I had first moved into the house when we needed the hay dollied by hand quite a long distance from where they could park their truck as the horse driveway wasn't accessible yet, but the drivers never complained and always did it with a smile. That says a lot about how they treat their customers, because moving hay long distances in the inland empire heat is no small matter!! Now that I am a regular customer, I seem to have been assigned to a specific driver, so it's nice to always get to see the same person, as he already knows where to put everything without my having to explain it to a new person over and over again (unless I happen to order on his day off, but I try to avoid that)!
And whenever I call to place an order, I am always cheerfully greeted and they even remember who I am from just my first name! I've had deliveries every 3 weeks from them for over a year now, and the very few times there have ever been issues (usually accidental billing mistakes), they either take it upon themselves to correct the issue (ie, they find the mistake before I've even noticed and then call to let me know) or are happy to correct the mistake if I call them. It is so refreshing to be able to work with caring, honest people!
Most importantly, they have a large selection of different types of hay and their hay quality is consistently high--leafy, fine-stemmed, and mold- and insect-free, and they store it under a real, permanent roofed structure so it is not sun-bleached or otherwise exposed to the elements--and they somehow always manage to keep it in stock no matter what season it is. My horses are happy, and they are extremely picky mares when it comes to hay!
In summary, I am very grateful to have found Hay Connection and am a very happy customer! If we ever move to a different horse property, I will make sure to remain in their service area!! read more
