Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

Talked with their social worker Cindy Brown. She said not enough staffers for now and that their…read morestaff retention has been low for a while since the COVID thing started. Couldn't provide me with a driver for my transportation needs. I was disappointed so I guess this means another agency I will be hiring.

I've been waiting for 2 1/2 weeks for them to pick up the hospital bed. It's in my small living…read moreroom and is a constant reminder of the bad experience I had with my my husband's passing. They say they have been to my house a couple of times, but I get lots migraines and I'm usually in my bedroom trying to get rid of my migraines which is on the other side of the house. All they had to do is call me and I could've opened the door and let them in. I'm home all day. They said they would come on Friday February 14th and I waited all day for them, they didn't come and I had things to do!!! Pamela Green. 505.218.2970

I went in for open heart surgery on Monday. The 17th of August, I was home. The following Friday…read moremorning. I live alone and I was expecting a nurse. Come Monday, or at least a call. Until I called, it was almost 2 weeks post surgery. And we have to call, to get somebody to The house. I got no physical therapist from these people to help show me how to move. And operate after having open heart surgery I would not recommend them at all. They were not on top of their game and made me feel like I was not a priority. The nurse that came out was wonderful when she was here. Then when the time was extended, nobody called me to let me know that nobody would be here on Tuesday. So nobody came and nobody came on Thursday. I had to call in to find out that I had been moved to Friday, and I didn't know for sure that they'd even show up because nobody had called, we ended up having to fire them. I would not recommend them at all. I would recommend anyone else, but them Very, very disappointed. Sincerely Randall, McGregor.

I have admiration and gratitude for the vision of the administrative staff and the helpers who have…read morecome into my home five evenings a week for the last three weeks. After leaving a back-injury rehab facility (also for three weeks), I was wondering when I might get back to normal. With Nova, the individual attention to my needs made all the difference. I can't recommend Lawrence and Natalie highly enough! Wonderful.

From the owner: We strongly believe everyone deserves to age with dignity, independence, and grace. We are…read morecommitted to providing reliable non-medical homecare services. We take a personalized approach to homecare, getting to know each client personally and developing customized care plans tailored to their needs, preferences, and lifestyles.

Home Care Assistance is wonderful! * Interviewed us in our…read morehome to asses the situation & meet everyone * Gave us helpful suggestions & a notebook that we're still using. * They have a LARGE group of caregivers * No worries about subs or emergencies. * Filled every need we had very quickly. * The caregiver we had was wonderful -- she really bonded with Mom. * They have a GREAT memory program that I wish we could use! The only con is the cost. To have everything they offer, I get why they have to be expensive. We're mostly going with private care because of cost, but if I ever get rich, I'll be using Home Care Assistance of ABQ all the way!!!

In just 2 weeks, terrible experience of overnight care for my terminally ill father who is a high…read morerisk fall. 1. Two Caregivers falling asleep during multiple shifts. With a falling incident due to no assistance due to caregiver was sleeping. 2. Another caregiver yelled at my father, refusing to help resulting in him urinating all over the carpet. 3. Another caregiver appeared to not be able to read English. Concern if assisting with medication or reading instructions for care. Advised agency of these issues and attempted to email the owner, no follow up. The care manager seemed inexperienced and not interested in trying to improve our experience or keep our business. Very unfortunate that my terminally ill father had to have this experience during the hardest time in his life.

If I could give 10 stars to Michelle, she was very helpful in helping me order equipment for my…read morecpap machine.

Stay away! Stay far, far, far away! I wish I had looked up their reviews before ordering anything…read more They have a garbage rating for a reason. I ordered a replacement backrest for my rollator, picked the one they said was correct for my specific model. It arrived quickly, but it turned out it didn't fit my walker at all; two inches too short on the ends, with knobs too wide to fit through the corresponding holes in the rollator. This was annoying enough, but the real nonsense started when I tried to return it. Turns out no living human ever answers their phone, their chat bot is a joke, and the link on their Returns page will only dump you onto an error page stating, "Page Not Found". Emailing is useless. I've tried twice and no one has replied to me. So, now I'm stuck with a backrest I can't use and no way to return it. Oh, and the cherry on top: If I ever do get someone to get back to me with return info (not holding my breath for that), I'll be required to pay a 15% restocking fee! Yes, for an item that does not fit because they advertised it incorrectly. Pay attention to all these bad reviews. HME got them the old fashioned way: They EARNED them.

Excellent care , Liz and her staff are kind and caring. They have caregivers available 24/7. Can't…read moresay enough good things about them.

We have so appreciated the diligent & loving care that For Your Care In Home Care has provided to…read moreour folks for over the last 4 years. They did their very best to provide the coverage that was needed.

We learned about Footprints from staff at a local assisted living community. Using their medically…read moretrained assistants for our loved one gave us peace of mind to conduct necessary business. We feel very fortunate to have learned about Footprints and used their services.

FootPrints is truly the most important Home Care Company in ABQ that everyone residing here needs…read moreto know about. After calling every home care provider in ABQ, only to discover non offered one day care -- sighting Hipaa paperwork, etc., it was not worth their time and energy -- I was about to cancel my surgery procedure. Luckily, I discovered FootPrints and Shelley Hennie who came to my home immediately to set things up. It is not about how much money FootPrints Home Care can or can not make in helping you, it is about providing a service that was most needed by this senior who just moved to the area and had no one to call for temporary assistance. If you or someone you know is in need of wonderfully caring, reliable, home healthcare worker, Foot Prints is who you need to call.

The PT staff, RN are good. Techs are of much lower quality. some are helpful, others had trouble…read moreunderstanding. My complaint is the (lack) of HOUSEKEEPING. The halls are full of dust bunnies, unwashed floors, housekeepers trying NOT to clean. They are RUDE. Refuse to clean on Sunday 9/22/19 at 11am. Told me she swept when I said the same pieces of paper were on the floor from the previous morning.

Our family just had the most awful experience with ABQ Alliance Hospice. They told us over and over…read morethat they would be there for us in our hour of need. They are great at turning on the charm and saying all the right words. But our experience was that when we needed them in the final hours of our loved one life they were no where to be found. I can not give them a low enough rating. Please if your family needs hospice use someone else.

Bayada is unique. The name of the organization is someone's last name and that means something…read more They do things differently here and that's really what makes them stand out. I am an employee of BAYADA and I have to say, I've never worked anywhere like this before. At BAYADA they say that everything comes down to the Bayada Way which is based on 3 core values: Excellence, Reliability, and Compassion. What I've found since working with this organization is they really, truly, stand by it and walk the walk. They provide excellent training for all of their employees, and this training doesn't end when they start working. They provide continuing education for their home health aides, they offer in services and trainings frequently for their office staff as well. Bayada is always working to improve client experience, and regularly reach out to clients and find out what they can do better. One way they do this is by having clinical oversight by at least 2 Registered Nurses on staff overseeing the home health aids. The nurses visit clients once a month, every month. And the first assessment is totally free! Bayada nurses offer medication management and medication refills. No more filling mom and dads pill boxes yourself. Bayada also takes great care of their employees with competitive starting pay and a benefits package even for part time employees. That's why Bayada attracts the best caregivers. If you want the best for your loved ones, Bayada is the way to go.

To be in a position of needing Home Health Care means you live daily in very stressful situations…read more This company and all its personnel at this local office helps to remove some of that stress. They are and have always been there when we needed them. This is the second company we have used locally. Left the first one because of FREQUENT miscommunication. Bayada made the transition seamless. What a relief! I would highly recommend this company to anyone who is in the position of needing Home Health Care services.

These people were great, all of them. Very flexible with everything we needed. The nurses and aids…read moregot to know my mother and was a comfort and help to all of us at a very difficult time. They were ALWAYS available 24/7. And arranged for all equipment and supplys needed. If you are looking for help with home care, this is the place. I can't thank them enough for all their help...

Krystal Martinez's nursing team and aids did a great job with our grandmother in her last days…read more They did everything to make her comfortable. It's not an easy time for patients nor is it for family members. They put our family at ease during this very difficult time.