I thought we had a good relationship with Compassus but with no advance discussions I was notified on a Thursday that my mother, who is in memory care and has a number of health issues, was no longer going to be on hospice. Services were cut off the next day. They expected me to sign incomplete paperwork. Requests for the medical records that led to this decision are not being provided to us, her long term care insurance ( who have left a number of phone messages that are not returned), the memory care facility (also a number of requests) or the appeals board when I filed an appeal. (Which I won due to their noncompliance). Per federal law once an appeal is filed all services are to remain in place. They were not. This has been very disheartening. One day is not enough time to make arrangements for continuing care and medications and we have every right to know when and how this decision was made and some guidance on a path forward. I don't know what is happening with this place lately but I have to recommend looking for your hospice care elsewhere. read more