Excellent Care at a Busy Hospital…read more I had surgery here about seven weeks ago, and I was really impressed with my experience. Despite being on the "rough" side of town, the hospital itself is excellent. My surgeon and care team were incredibly attentive, explained everything about my procedure and recovery, and provided clear contact info for any questions about medications or post-op care. Parking is easy thanks to their new garage, which even has lights showing available spaces, and shuttles to the hospital are very convenient -- especially if you're recovering from surgery or have mobility challenges. The hospital has a new critical care tower, and check-in is organized and smooth with kiosks and helpful staff directing you to the right floor or wing. The facility is clean, and while security could be slightly stronger given the location, I never felt unsafe. Keep in mind this is a teaching hospital, so you may interact with student physicians or providers -- personally, I thought this was fine, but some people may be uncomfortable with it. Overall, based on my experience, I would highly recommend this hospital for care. The staff, organization, and attention to patients were all excellent.

I'm a Registered Nurse who graduated from UNM School of Nursing in 2015. I have worked in the ICU…read moreat top tier Level One Trauma and academic hospitals in California and Arizona to include Cedars Sinai, University Hospital in Phoenix, and UCLA Hospital. Let's just say that I would only recommend this hospital to someone that I insanely hate. Totally toxic work environment. Management is inept and could care less about their employees. If you're Native American, you will encounter racist treatment and attitudes from nurses and physicians. If you wish to die, this is the hospital for you. Literally you will receive better medical treatment at the Albuquerque City Animal Shelter. I'm not even joking about that.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

Hospital or an ER is not a place you go happily and willingly, but this facility has consistently…read moremade difficult situations more bearable. I have had multiple visits here, including ER trips, general appointments, and overnight stays for myself and family members, so this is based on more than just one visit. Everyone I have met and interacted with has been very friendly, caring, and helpful, with the exception of maybe one nurse over all those visits. From check-in to discharge, the staff have done their best to explain what is going on and make sure we are as comfortable as possible. Overall, they have turned the inherently unpleasant experience of going to the hospital into something as pleasant as it can possibly be. I have struggled navigating in the building, but this probably is a me problem. They do have big parking lots and garages, but it is pretty hard to find a parking spot.

My mom was recently here for the first time in my life at the age of 89. She had a big surgery here…read moreand the doctors and staff were excellent. I was only there the last day when she got released. The parking was a bit far and the layout of the hospital was confusing. I got lost actually after I went to the cafeteria. Nice salad bar, but got lost going back to her room. My mom was happy when she got released. My brother took her to her follow up appointment. I did have some questions for her PCP but I never did hear back. It was ok but different than my experiences with Providence in Oregon

This review is specific to the cafeteria on the ground floor. Quality of the food was great. Nice…read moreauthentic red chili. O let station too. I had the breakfast bowl. Hash browns, eggs, lots of bacon. A little over $3 bucks! Great deal!

I recently went to Lovelace westside for a procedure. it was a wonderful experience. Starting with…read morethe pre-op nurse June, RN, who was so kind and patient. The OR team came out and introduced themselves. Heather, OR RN, Dr. Chau, anesthesiologist, the Nurse Anesthesis, S Armijo and the Post -op team (I apologize for forgetting your names but you were outstanding). In the future should I need survery I would not hesitate to go here! Thanks to everyone!

Omg!! We were at the ER for 16 hours. He had an infected sticker in his middle finger. They did…read moreX-rays and a ct scan and pushed antibiotics and pain meds. It took forever to get the results back. When they did we were discharged and they told us to make an appointment. Because of the holiday, here it is Tuesday and still no help. Today we went to 5 different offices, the hospital, the ER, theWound clinic The ortho guy the wound guy And back To the er and finally got an appt for 4 days from today. I am totally PISSED!

Brenda the charge nurse is extrememly rude and cant count. I was sitting in the waiting room and…read moresaw her yell at a prengnant woman who fell telling her she wasnt 20 weeks and sent her to the ER. The woman came back saying the ER sent her back because she want 20 weeks pregnant. Brenda was demeaning to this poor womam saying they wouldnt see her. The woman said she doesnt know where to go because everyone she goes they keep sending her away. Brenda finally countered from this womans due date to realize she was 20 weeks pregnant. Brenda is completely unprofressional and shes hired as a charge nurse that count count? Ridiculous.

Unfortunately I found myself checking in here on Halloween because I wasn't feeling well. Poorly…read moreprepared I found myself waiting about 7 hours in the ER before getting admitted into the hospital because they couldn't figure out what was going on with me at first. Luckily after getting admitted they took a ct scan and discovered I had pneumonia. Unfortunately I spent a few days in the hospital being treated with antibiotics through and IV and getting poked for the vampires every so often. My attending nurses and staff were so friendly and welcoming. They made sure I was well taken care of my entire stay. Thankfully I am now out and have returned to work. I'm grateful to have been cared for by these guys. Hopefully I won't be returning for awhile but if I do I will choose them again for my healthcare needs.

MY issue with Lovelace is that they are getting rid of all the MD's and the FNP's/NP's/CNP's are…read moreNOT able to be reliable care takers/givers for more medically involved patients. #2: If your PCP is "not going to be in the office" when your appointment is scheduled.....you get kicked to the back of the line! I have been trying to see a MD Internist for 3+ months, now. I had an appointment in August that was cancelled, by Lovelace, and was told that the next available appointment was in December! I was able to switch appointments with my partner, so I have an appointment in October. (The NP that I am seeing has advised me that I would be better served by a MD). Due to my experiences with Lovelace, as a patient and an employee, I will NEVER recommend this institution. Just a FYI: You HAVE to be an active participant in YOUR healthcare!!! Medical professionals are NOT gods.....they are people.....who can make mistakes.

I recently spent time in Kaseman ER and then many days in the Pres Hospital for surgery and…read morerecovery. The wonderful help and support I received from all staff was amazing. From the kitchen, housekeeping, techs, Hospitalists, Medicare rep, P.A.'s, Tri-core, Nurses (both ER and Hospital), my Primary Care Doc, check-in staff, and surgeons! Who did I forget on the 7th floor?? I felt safe and well cared for during a traumatic time. I warmly noted that staff consisted of all ages, ethnicities, shapes , sizes, languages, and home origins (NM, across the country and world). Albuquerque is very fortunate to have the Pres system as part of our community. Than you Presbyterian! Judy D. Jones

I went to Pres for my pre-op for my total knee replacement surgery in a few weeks. This hospital is…read moreclean and well run, and the nurses and staff made me feel well taken care of. And they have a Starbucks!

Presbyterian Sleep Medicine Kaseman Providers: Cameron…read moreEklund PA and Robert MA I called this place three months ago to get an appointment because the company that supplies my CPAP supplies told me I had to do this so that I could continue charging against my insurance. I initially got a video appointment with Halley Contreras for the 2nd of March. About February 17th I got a call from Mariah A, to say that my appointment was cancelled and I needed to reschedule. She said someone from the call center was supposed to notify me, but no one did. I asked why this was the case and she could not give and answer. I asked to speak with her supervisor and she said that the supervisor would call me. No one called me. I called the call center again and asked for the supervisor's number so I could call her, but they would not give it to me. My question has gone unanswered. I finally rescheduled a video appointment with Cameron Eklund for April 22, 2026. Prior to the call, Cameron's MA, Robert called me to set things up. Then a few minutes later the call started. Both Cameron and Robert did a good job communicating with me and answering my questions. Cameron made a few adjustments to my CPAP that are helping me sleep a little better. So, three stars for Cameron and Robert, but only one star to the Kaseman call center, their schedulers and the scheduling supervisor.

This review is not for the ER but for the Presbyterian orthopedic group. I went to the Kaseman ER…read moretoday for an injury to my right shoulder due to a fall. I suspect a rotator cuff injury as I am not able to raise my arm at all. The ER was efficient and x-rayed my shoulder to rule out any fractures. The test came back negative and they suggested that I see one of their doctors at Kaseman orthopedics. While in the ER, I called their office to make an appointment. To my surprise, they said I could not be seen until January (today is September 15th)! I next called NM Orthopedics as I have used them before. After waiting on the phone for a long time (e.g caller #21), I gave up and attempted to schedule an appointment online without success. I ended up calling an orthopedic practice I know about near Los Angeles, CA. They advised they could see me as soon as tomorrow. I went ahead and booked an early flight out of Albuquerque tomorrow morning to California for this appointment. Health care in New Mexico is pathetic. It is basically unavailable and really no one cares. Governor Grisham and the New Mexico State Legislature should be embarrassed. I would never advise someone to retire to this state which I have lived in for 33 years.

No worries. I am just here with a friend who needed a ride to an appointment. But, I…read morediscovered.that it is not just a "women'" medical facility. And it appears to be a state of the art facility. Clean. Modern. Professional staff. Helpful. Only problem I've encountered - small parking lot.

Wow, this is really bad, like so bad that I'm having to contact the board about the Women's Pain…read moreClinic doctor Lauren Harris, NP. She wrote in my chart that I am an opioid addict and that she prescribed narcan (both of which are lies, and I am currently in contact with my PCP as well as waiting for calls back from every single board in New Mexico about Lauren. Not only have I ever taken an opioid pill (not even for my wisdom tooth removal), I told her straight out that I didn't want pills. She offered me ganglion shots or nothing, and then openly bold face lied about my drug usage. She also wrote that I have "treatment resistant anxiety" which is not true, I see multiple therapists weekly for my C/PTSD and anxiety, and if she were to actually read my chart then she would see that I have and always have had (since I've been going to my regular PCP at 9) a high heart rate with slightly elevated I would avoid Lauren at all costs, and that goes doubly for anyone who is immunocompromised; she refuses to mask and thinks she knows disabilities better than the people who have them. I would give her zero stars if I could. Absolutely the worst care I have ever received in my life. Before covid-19 killed my Mom and disabled me, she told me to never go to Lovelace because it was the worst hospital she'd ever been to. I should've listened, because not only was this a waste of time, but Lauren will be vindictive and lie openly about you in your chart. I will be taking drug tests to prove to my doctor that I take my gabapentin (for shingles post-herpetic neuropathy) as prescribed and the same with my Flexeril, both of which he was happy to prescribe me because this has been an ongoing issue since my first two covid infects in 2020. (Jan 2020 and then Oct. 2020). Lauren will make sure you don't get any care and she will do so gleefully.

Lack of care ultimately resulted in my husband passing away! Caring staff was few and far betweenread more

It's a good hospital. The staff is friendly and caring, especially Alvin from Kenya. Such a smart…read moreand kind man. I was treated really well there and it was so much better than that zoo at unm.