I enjoy going to PT at Active Solutions Therapy Services. It has been seven weeks since I began and…read moretime has flown. I had a total right knee replacement two years ago March and PT was at New Mexico Ortho. Not the best experience. Some staff seems to be bored, apathetic, impatient. Not so at ASTS. Gaven who did my initial evaluation is a pro, personable, polite, friendly. He also encouraged and praised me. In fact, the entire staff are pro's, personable, polite and friendly. They seem to enjoy their jobs and are so encouraging toward their clients. Debbie, Tijeras NM

I've been having PT there. Everything seemed to be going well until I got a call that someone there…read morehas Covid-19. They called and said I should be tested. They refused to tell me anything more than I was there when the Covid infected person was there. Then they tried to set up a tele-physical therapy visit. It is a fairly large place with I'm estimating 8-9 rooms. They would not say if I was within 6 feet or any other distance of the infected person. Because of this refusal and that they were so eager to book a tele appointment I can only assume they are incompetent in dealing with this public health emergency and instead are more concerned about $$$ Truth is always best.

ATI is the 4th PT company I have used and is also the best! I am on medicare and finding a co that…read morewill take medicare is tough. Some will take it with a reduction of time allotted to the patient. This is not true of ATI. I was incredibly pleased with my progress and end result. I highly recommend ATI and thier employees. I always felt welcomed and that the employees and I had the same goal, improving my issue.

Great care. Their team of therapists are extremely professional and well trained. I highly…read morerecommend the Riverside location on Westside. The desk staff is pleasant, welcoming and I will miss them when I'm done with my visits.

OK, this one is for the ladies - with lady problems. They are so busy that they schedule a couple…read moreof months out, but they have a robust cancellation option. They are so busy because they do great work and if you follow the regimen, there are quick improvements to be had. They have a good team of occupational therapists and techs. They have a very handy app to lead you through the exercises and do a great job of educating their clientele.

Good quality care, therapists knowable , office staff friendly and attentive. I had good care for…read moremy Lymphdema from Savannah. Highly recommend her. Hands on massage.

I appreciate the honesty and professionalism of the staff that I interacted with at UNM Hospital…read moreOutpatient Rehabilitation. I was referred to this location by my primary care who thought I could benefit from the staff here. I was taken care of by Jack (DPT) and Holly (PTA) and I really appreciated their professionalism, their genuine interest in helping you get better in the areas you needed help...and simply their honesty and kindness to understand some of the issues I faced. I spent probably 1.5 months with the staff here doing some exercises at the location + take home exercises on my own as well and thought they were, for once, not too bad for a couch potato like me. But like I said, what I appreciated more was that they listened. I raised potential concerns that I had and talked about one specific symptom on one of my follow up appointments that seemed like it wouldn't so much be physical but may be a bit more neurology related and they honestly told me their capabilities and their thought on potential next steps that I might need to explore (since it might not be something that physical therapy that they could help with). Thank you for your help and honesty. If I ever had any physical therapy/rehabilitation needs, I would wholeheartedly be happy to take a visit at this place again!

I have been here three times for three different therapies. The therapist's have all been…read morewonderful. They care about what is best for you (the patient). I am currently working with Tim. I have improved in a short time. UNMH always gives you the best care.

This is a good place for post op rehab and probably more…read more They are very busy and sometimes over crowded for their small space If you are low level you might get run over by a high functioning knee person who is going giant side steps with Theraband while you are just trying to get to your oxygen tank at the other end of the living room style space I do love the people and the intention is there I think going for numbers inhibits the potential of what they have to offer That's what reviews are for

Jelise, Your and…read moreAnnette's behavior today was disingenuous and unprofessional. First of all, it was not time for an evaluation, and you had decided before the visit that it was going to be my last one, and neither you nor Annette told me before the appointment. I should have had the option to decide whether or not I wanted to take part in a sham evaluation that seemed designed to cover up that Annette's advice had injured me.  I should have been able to decide whether I wanted to take part in an evaluation that would not benefit me at all when I was there to actually receive treatment.  The pretext you decided to use to disrupt my medical treatment was that I was not willing to do exercises. I guess it's fun to ignore that I was injured by the foam roller exercises that Annette gave me and had to work hard to decompress my spine.  Myofascial release and stretching are as important as exercises. Just giving someone exercises is a recipe for injury.  I said that I was willing to do exercises. I simply wanted to not be injured, and to receive treatment. Though it was very scary to have my back pinching for the first time in my life, and very uncomfortable to have pain in my cervical spine from the compression, the upside is that the kyphosis is correcting. The downside is that as my spine straightened I started to feel pain in my sternum from the pulling. Apparently I was just supposed to put up with your therapists' haphazardly treating me without dealing with my actual body in real time as it changed from the treatment, and get injured.  It seems like you failed to injure me significantly or trigger me into leaving, I expect you to actually treat my body, and so you decided to deny me service. It seems like there is some quality of mine that makes you think it is acceptable to discriminate against me.  It seems like it is regular business practice for you to trigger people to opt out or to not treat them. So, now I have to report your business to my insurance company. I also have to report Claire and Annette for their bizarre and unprofessional behavior.  I'm guessing that the business owners rubber stamp your unethical spinning and justification of refusing patients service (since you said you have been there for 12 years and had no problem looking me in the face and discriminating against me and inventing pretexts), but I will report you to them. Please ensure that both Claire and Annette know that I was actually there to be treated and didn't have any intention of being triggered or injured, and I will be reporting them. In case you were misleading them, they should have the chance to actually treat me.  If they have been entrapped, I am not the one entrapping people. I just want to be functional and pain-free. It is a felony to collaborate to prevent someone from being able to use their medical insurance to receive treatment. I will also be reporting you to law enforcement. Kyeann Sayer

Have been coming here for a couple months. These guys are awesome.. They are trained and keep…read morepatient well informed as to their treatments and overall just really good service.

Very unprofessional employees, and it seems that children have taken over the asylum. Employees…read morework out during client visits, slamming weights around. I'm seeing unprofessional behavior in a place that should be a professional setting where paying members should feel safe and attended to by courteous professionals.

It probably is as good as it gets…read more I recently stayed 15 days after brain surgery to remove a tumor. The therapists were all excellent (save one who made me nervous and uncomfortable). When I couldn't see well enough to read, one of them just brought me a pair of reading glasses. That's what they are like, encouraging, competent, caring. The nurses, and other staff, were also excellent. I did not see very much of the doctor, but I'm not sure what the doctor does exactly, except perhaps oversight in ways the patients do not see. Most of these places have shared rooms. This is really the worst part in my opinion, because it's so loud, families and staff coming and going at all hours, and you're often being woken up. Having a TV on with patients that have brain injuries is a nightmare, it feels like it's drilling right into your skull. it's But as a shared room, I think a big effort was put in to make it as separate as possible, and it's large and pleasant. My roommate went code blue in the middle of the night, and I don't know what happened to her. I had two ER visits at UNM myself when I was there, they are near to each other and somehow related, they were suggested to me by UNM after I had my surgery there. I don't think this is par for the course though, we were in the brain injury unit. I would have stayed longer if I could, perhaps until I was off some of the more difficult prescriptions. Having three and a half hours of therapy, and structured care was a godsend after the surgery, when I couldn't think clearly. The billing department may need a little help. I just got a letter saying they disallowed the whole amount (59K, !!!!!) because the wrong billing code was used. So I have to work that out. I thought the food was okay. I have lower expectations, and maybe more appreciation, for Lovelace, since my mother stayed about a month at Kindred last year. My mother couldn't wait to leave Kindred, so that's about the measure of the difference.

Dr. Dickie is a pill pusher. My brother is there recovering from a TBI, after being there for 30…read moredays he has become depressed due to minimal socialization. The doctor was pushing anti-depressants when he knows our end goal is to have him off medication. My mom is the power of attorney and told the doctor absolutely not to the medication he was pushing on my brother. After my mom left, he went back into the room to convince my brother to get on a low dose. Disgusting!! All they want is money by putting you on medication that creates more side effects for more money. I will definitely be reporting this doctor and do not reccommend this place. After 30 days of being there my brother has had very little improvements.

We had our initial assessmith with nikki. She is very sweet and caring. She made sure To go over…read morepaperwork and understand the reason and need for aquatic therapy. She said that we would make due with The equipment Available to us at their facility. We have got goals in line.

We had one of the most unprofessional encounters that I have ever experienced in ABQ. My husband…read moreset up and appointment a couple of weeks ago for aquatic therapy. We went for an introduction; he filled out the paperwork and scheduled an appointment for November 25, 2025. Yesterday, he received two text messages and a phone call asking to confirm the appointment. I listened to his call and the front desk "clerk" asked if he wanted to cancel, He said, "No, I want to keep the appointment". She asked again, he responded the same and said, "See you tomorrow". She said "ok". At noon, the scheduled time, we went there and was told that he had cancelled the appointment. We were both shocked because that is NOT what he said. Both front desk clerks insisted that is what he said and argued with us about it. Neither of them tried to apologize for the mix-up or reschedule. They basically called us both liars...