When I was released from a rehabilitation facility, this company was the only one who could provide immediate help. I used them for approximately 1 month. During that time, I had many different care givers, with various skill levels. I had to continually show them where things were and explain my schedule. This was tiring since I was not physically well at the time. Several times I had to call the company when a worker did now show up. Also, I was only allowed to change the work hours once per week. I was "scolded" by management when I sent a worker home early (even though I knew I was paying her salary for the entire time of the original schedule). As I was getting better, I required fewer hours of assistance and was eventually able to stop using their services.
The care givers were all attentive to my needs, but their inconsistent skill levels made me think they needed more training. Also, some sort of written list of what the workers could and could not do would have been helpful.
I also had a lot of trouble getting a copy of the contractual agreement I signed for their services. I was not provided one when I signed it, but at that time I too sick to remember to ask for one.
This company was able to provide immediate services at reasonable price, but the inconsistent employee skill level, the problems encountered when dealing with management, and their rigid adherence of scheduling were all problems that lead me to give this company a less than stellar rating. read more
