Under their brand of Decades Group they seriously overbilled my mom. Their promotional literature…read morelisted packages which suggested to me their billings were in the $200-$600 per month range, and that's why I approved signing my mom up with them. Instead, their billings ranged from $1800 - $4800 every two weeks - just for medical power of attorney work!. I would estimate their billings for a little over two years, mostly just for faxing medical records, at about $100,000-$150,000. My mom's trustee couldn't risk a lawsuit so these bills got paid. And since the paperwork nominated Decades for conservator it was pretty much impossible to fire them. So the nightmare continued until my mom moved into an assisted living facility - a move Decades opposed. My advice would be to not hire these guys. But if you do, put in writing how much they are authorized to bill and include a remedy if they exceed that amount. A criminal background check for staff and supervisors is probably a good idea too.

My elderly father has been living alone for the past eight years since my mother passed away. All…read moreof us, his three adult children live out of town. The assistance provided by all the staff at the Care Management Group has allowed him to remain in Albuquerque, in his home, as he wishes. The assistance supplied by the Care Management staff has ranged from initially assessing his needs, making home safety recommendations, regular check up visits, referrals to doctors & home healthcare aide providers. As he has aged, their assistance has increased to making and taking him to doctor appointments, helping with bill paying, coordinating the aide schedule and making sure that nothing falls through the cracks. In addition & most importantly they have met him at the the hospital the several times he was taken there due to health emergencies. They contacted us, coordinated with the doctors and stayed at his side until one of us ( the children) could to Albuquerque. Then upon his release they coordinated his return home & whatever services he needed. The entire staff goes beyond what is expected and their rates for their services are very fair and the same as the other similar agencies I interviewed. Without their help, our father would not have been able to age in place as he desired.

We used for a relative, they're very professional, kind folks, on time and caring. Follow up and…read morepayment was easy and error free.

Dependable and kind people! The driver are lovely and business like. I feel so great have found…read moreA safe and pleasant service!

Visiting Angels Albuquerque is amazing. I had an Angel show up 9 hours after I signed up so I could…read morecatch my flight home. Lisa-Marie Beaty in particular was very good with my Father and they became fast friends. I was very lucky to find them and would highly recommend them.

A nightmare! My…read moremother was admitted for home hospice over the summer of 2022. She lives in a trailer park on the outskirts of Albuquerque. I implored my mother over a year ago to consider relocating closer to my family after her husband died, but she refused. I live in Virginia, and I am the only surviving family member to advocate for my mother. Visiting Angels was recommended by Compassus Hospice care. She has been "robbed" (reported by providers) numerous times while attendance was present. I left $700 cash and a gift card for $500 (to cover expenses) in a pocketbook stowed in a location that only my mother and an attendant knew about- only to be informed that her pocketbook has gone missing. I have called numerous times when the attendant caregiver answered clearly roused from sleeping- and more than once with an attendant who was slurring their words. Furthermore, I have received multiple calls where she has fallen while attendants where present. My mother's checking account has been depleted and the only management involvement is to harass me about payment. The calls have been numerous and each with the caveat that home care will stop, and she will be discharged from hospice. I have been labeled an "exploitive absent son" and the attendants seem to be gaslighting my mother. They are restricting my calls and I have no way to reach my mother. It's been almost two weeks since I've been able to talk to her - I am recurrently told that she is sleeping, or that she doesn't want to talk. Now that her funds are exhausted, I've been receiving buttery calls from the manager that her care can be extended if other funds are available. But, if not she will be discharged. She's being transferred to a skilled facility and expected to be placed in a nursing home over the holidays. I am travelling over Christmas to be with her. I think that as the early boomers reach an age that home care is more frequently relied upon, that exploitative practices and unscrupulous symbioses have been forming between home hospice agencies and home attendance providers. I think more scrutiny and oversight of these businesses are warranted. But I am just another exploitative son. Working long distance with Visiting Angels has been an ugly experience. I expect a reply from a visiting angels representative below or subsequent posts to reply that we should talk this out or that I am being unreasonable... but I am not. It's been an abuse and a nightmare. My mother's last days are tainted by my experience with these people.

Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

Talked with their social worker Cindy Brown. She said not enough staffers for now and that their…read morestaff retention has been low for a while since the COVID thing started. Couldn't provide me with a driver for my transportation needs. I was disappointed so I guess this means another agency I will be hiring.

Did not submit a well organized report. Just a list of comments. I also found her a bit…read moreintimidating.

Outstanding and caring experience with Retreat at Home…read more I cannot say how impressed I was when I called Retreat at Home and talked with Abby Avrunin who is a Care Coordinator. I was looking for someone to help my Uncle take care of my Aunt who has dementia. She took time to talk with me to understand our situation and needs and then meet with us the same day at my Aunt and Uncle's home. She explained how things worked going through them and how they are partnered with Honor. We talked and meet with another home care agency over two months ago and they would get back to me to schedule a caregiver...I still have not received that call. I could not believe how quick Abby and team was able to schedule a caregiver to come to their home, within days! What a great team at Retreat at Home to be so quick, caring and committed to help us out. We have been receiving care now for two months and so happy with the experience. I want to thank Abby, the team at Retreat at Home, and the caregivers at Honor that have stepped in and helped my Uncle with the care of my Aunt that he desperately needs. You all are appreciated more than words can express. Thank you so very much! If you are reading this review and need in home care for a loved one please stop looking and contact Abby at Retreat at Home. I believe you will have the same wonderful experience as we have had.

From the owner: Retreat At Home is an Albuquerque-based company with a single focus: providing seniors the home…read morecare they need in order to live as independently as possible. Our specialty is in dementia care and providing a dementia capable caregiver to you. An experienced social worker assesses each individual at no charge and monitors ongoing home care by our trained caregivers and homemakers. We can provide home health care by arranging wellness nurse visits and physician visits in the home, or we can coordinate our senior care with health care providers and case managers. This professional approach makes Retreat At Home more than a senior home care staffing agency. Retreat At Home is a part of Retreat Healthcare which allows us to draw on other community resources to arrange services such as hospice care or facility care. We offer unique senior home care to make our services as accessible and affordable as possible. Our caregivers help with household duties such as cleaning, prepar

I'm really behind in posting my review of the Edgewood NM Beehive Homes. My dad was there in 2017…read morefor only 2 weeks due to his health, he was on hospice and passed. I had moved him from the Genesis facility at Bear Canyon where they neglected and abused him for the 2 months that he was there. We had to pay out of pocket for him to be at Beehive but it was worth it to get him out of a terrible situation in Abq. Based on my experience at Edgewood Beehive, I would definitely recommend them. The rooms are spacious and quiet. It is very homey and peaceful there. The only complaint I have is that the VA will not pay for care. (that is not the fault of Beehive homes.) I'm not sure if they accept Medicare or Medicaid now. I hope they do because it is a valuable service to have here in Edgewood.

My mother in law can not live on her own anymore. We are SO pleased with Beehive and their awesome…read morestaff!! They care for her like she is part of the family, helping with Every aspect of her care. I have been in numerous assisted living, nursing homes being a RN. Beehive is clean, bright and so well organized! I wish I could give them all 10 stars!

I wish I give them 10 stars. We were in a dire situation with a loved one whose condition…read moredeteriorated very rapidly and was unexpectantly unable to return home. The care received at one of the assisted living facilities run by this business was phenomenal. They were loving, competent and dedicated. I highly recommend without reservation. We were blessed to find them.

From the owner: Precious Moments Senior Care offers non-medical home care 24/7, anytime day or night with a minimum…read moreof 3 hours at any given time. Services include, but are not limited to: light house keeping, medication reminders, transportation and errands, hygiene and grooming, meal prep and respite care. Call today to set up a free consultation.

Krystal Martinez's nursing team and aids did a great job with our grandmother in her last days…read more They did everything to make her comfortable. It's not an easy time for patients nor is it for family members. They put our family at ease during this very difficult time.

We had a bad experience with Compassus hospice. The oxygen concentrators equipment delivered was…read morenot working. it was challenging getting hold of the hospice staff because you have to go through a call center who then contacts the staff. It also sounded like they were short staffed. There hasn't been follow up from hospice for bereavement or the equipment problems. We wouldnt recommend this company.