To Whom It May Concern,…read more I am submitting this formal complaint regarding Hawley Home Care in Albuquerque, New Mexico, concerning ongoing concerns about patient care, licensing compliance, and medication administration involving my father, who is currently under their care. I believe the facility and/or staff may be operating outside the scope of their licensing and regulatory requirements. My concerns include, but are not limited to: Improper Medication Administration Medication may be administered by staff who are not properly licensed, trained, or authorized under New Mexico regulations. Medication procedures appear inconsistent, unsafe, or inadequately documented. There are concerns regarding medication timing, dosage accuracy, and supervision. Licensing and Scope of Practice Concerns Staff members may be performing duties beyond what is permitted under the facility's licensing classification. There appears to be inadequate medical oversight and insufficient qualified personnel available for resident care needs. Policies and procedures do not appear to meet required standards for resident safety and healthcare management. Resident Safety and Welfare Concerns My father's health and wellbeing may be at risk due to improper care practices. Communication with family members regarding medical care and treatment decisions has been inadequate. Concerns raised with staff have not been appropriately addressed or resolved.

Another example of the rich taking from the poor. I worked for this company for 2 weeks I did not…read moreget paid the hours I worked. If you have bills to pay I suggest you DO NOT work for this company their form of retaliation when you're not willing to jump when they say JUMP is not paying you the hours you've worked.

My mom is living in a memory care home for dementia. Roadrunner reached out to me and I went ahead…read moreand signed her up for their service. They have been so loving and attentive with her and have been great at keeping me in the loop at all times. They basically do everything so I am not having to try to remember. The RN and MD are frequent visitors and are on top of things at all times. They know I'm an RN, and treat me as a professional, which makes me feel included and valued. They are QUICK too! They ordered a hospital bed for my mom and it was there the next day. I'm so glad to have been able to get this help with my mom's care.

Roadrunner Healthcare has genuinely been a blessing for my family. Their team is patient,…read moreresponsive, and really knows how to explain things in a way that makes healthcare less stressful. The nurse who helped us was kind, professional, and made sure every question was answered.

I've been waiting for 2 1/2 weeks for them to pick up the hospital bed. It's in my small living…read moreroom and is a constant reminder of the bad experience I had with my my husband's passing. They say they have been to my house a couple of times, but I get lots migraines and I'm usually in my bedroom trying to get rid of my migraines which is on the other side of the house. All they had to do is call me and I could've opened the door and let them in. I'm home all day. They said they would come on Friday February 14th and I waited all day for them, they didn't come and I had things to do!!! Pamela Green. 505.218.2970

After my mild heart attack in October 2025, the hospital gave me Ambercare's name for home care. I…read morecalled them and a nurse came. Then a physical therapist came. The physical therapist is better than the nurse. He taught me exercises which was helpful. Then he left Ambercare and a lady replace him. She was okay for 2 weeks. Then she became rude and unprofessional. At the end of four visits, she told me that I could walk in my house. Therefore, she had to discharge me. I told her I could walk in my house one week after I was discharged from the hospital. I told her I couldn't walk outside my house safely without a walker. My goal is to be able to walk outside my house safely without a walker. She didn't care and she forced me to sign the discharge form. She also said that Ambercare have had too many patients to handle. Therefore, she had to discharge me.

In just 2 weeks, terrible experience of overnight care for my terminally ill father who is a high…read morerisk fall. 1. Two Caregivers falling asleep during multiple shifts. With a falling incident due to no assistance due to caregiver was sleeping. 2. Another caregiver yelled at my father, refusing to help resulting in him urinating all over the carpet. 3. Another caregiver appeared to not be able to read English. Concern if assisting with medication or reading instructions for care. Advised agency of these issues and attempted to email the owner, no follow up. The care manager seemed inexperienced and not interested in trying to improve our experience or keep our business. Very unfortunate that my terminally ill father had to have this experience during the hardest time in his life.

Our Home Care Assistance care manager understands our needs, and I like how they do things. I get…read morealong with my husband's caregiver as he is considerate. The office staff call me ahead of time and they are friendly. The services keep my husband engaged while I receive a break. I recommend the agency because they have sent quality caregivers.

The staff were amazing to my mom! My mom was so happy with her room, and the socialization she…read moreexperienced. She wasn't alone any longer, and she loved the food, and activities. I highly recommend.

From the owner: Compassionate care for every stage of life. Find reliable in-home caregivers or explore assisted…read moreliving options now.

Great service and the people are welcoming and professionals!! Would use again! The owner seems to…read morehave been doing this for awhile.

From the owner: Joshua Cares Home health is a licensed, bonded and insured company. We are a Non-medical home…read morehealth and we are local. We believe in absolute client satisfaction and believe that top quality care will be the guiding principle and conerstone of this agency.