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    Nova Homecare Services

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    Elder care planning

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    1 year ago

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    Hawley Homecare

    Hawley Homecare

    1.0
    (2 reviews)

    To Whom It May Concern,…read more I am submitting this formal complaint regarding Hawley Home Care in Albuquerque, New Mexico, concerning ongoing concerns about patient care, licensing compliance, and medication administration involving my father, who is currently under their care. I believe the facility and/or staff may be operating outside the scope of their licensing and regulatory requirements. My concerns include, but are not limited to: Improper Medication Administration Medication may be administered by staff who are not properly licensed, trained, or authorized under New Mexico regulations. Medication procedures appear inconsistent, unsafe, or inadequately documented. There are concerns regarding medication timing, dosage accuracy, and supervision. Licensing and Scope of Practice Concerns Staff members may be performing duties beyond what is permitted under the facility's licensing classification. There appears to be inadequate medical oversight and insufficient qualified personnel available for resident care needs. Policies and procedures do not appear to meet required standards for resident safety and healthcare management. Resident Safety and Welfare Concerns My father's health and wellbeing may be at risk due to improper care practices. Communication with family members regarding medical care and treatment decisions has been inadequate. Concerns raised with staff have not been appropriately addressed or resolved.

    Another example of the rich taking from the poor. I worked for this company for 2 weeks I did not…read moreget paid the hours I worked. If you have bills to pay I suggest you DO NOT work for this company their form of retaliation when you're not willing to jump when they say JUMP is not paying you the hours you've worked.

    Ambercare

    Ambercare

    1.8
    (22 reviews)

    I've been waiting for 2 1/2 weeks for them to pick up the hospital bed. It's in my small living…read moreroom and is a constant reminder of the bad experience I had with my my husband's passing. They say they have been to my house a couple of times, but I get lots migraines and I'm usually in my bedroom trying to get rid of my migraines which is on the other side of the house. All they had to do is call me and I could've opened the door and let them in. I'm home all day. They said they would come on Friday February 14th and I waited all day for them, they didn't come and I had things to do!!! Pamela Green. 505.218.2970

    After my mild heart attack in October 2025, the hospital gave me Ambercare's name for home care. I…read morecalled them and a nurse came. Then a physical therapist came. The physical therapist is better than the nurse. He taught me exercises which was helpful. Then he left Ambercare and a lady replace him. She was okay for 2 weeks. Then she became rude and unprofessional. At the end of four visits, she told me that I could walk in my house. Therefore, she had to discharge me. I told her I could walk in my house one week after I was discharged from the hospital. I told her I couldn't walk outside my house safely without a walker. My goal is to be able to walk outside my house safely without a walker. She didn't care and she forced me to sign the discharge form. She also said that Ambercare have had too many patients to handle. Therefore, she had to discharge me.

    The Care Management Group of New Mexico

    The Care Management Group of New Mexico

    3.0
    (2 reviews)

    Under their brand of Decades Group they seriously overbilled my mom. Their promotional literature…read morelisted packages which suggested to me their billings were in the $200-$600 per month range, and that's why I approved signing my mom up with them. Instead, their billings ranged from $1800 - $4800 every two weeks - just for medical power of attorney work!. I would estimate their billings for a little over two years, mostly just for faxing medical records, at about $100,000-$150,000. My mom's trustee couldn't risk a lawsuit so these bills got paid. And since the paperwork nominated Decades for conservator it was pretty much impossible to fire them. So the nightmare continued until my mom moved into an assisted living facility - a move Decades opposed. My advice would be to not hire these guys. But if you do, put in writing how much they are authorized to bill and include a remedy if they exceed that amount. A criminal background check for staff and supervisors is probably a good idea too.

    My elderly father has been living alone for the past eight years since my mother passed away. All…read moreof us, his three adult children live out of town. The assistance provided by all the staff at the Care Management Group has allowed him to remain in Albuquerque, in his home, as he wishes. The assistance supplied by the Care Management staff has ranged from initially assessing his needs, making home safety recommendations, regular check up visits, referrals to doctors & home healthcare aide providers. As he has aged, their assistance has increased to making and taking him to doctor appointments, helping with bill paying, coordinating the aide schedule and making sure that nothing falls through the cracks. In addition & most importantly they have met him at the the hospital the several times he was taken there due to health emergencies. They contacted us, coordinated with the doctors and stayed at his side until one of us ( the children) could to Albuquerque. Then upon his release they coordinated his return home & whatever services he needed. The entire staff goes beyond what is expected and their rates for their services are very fair and the same as the other similar agencies I interviewed. Without their help, our father would not have been able to age in place as he desired.

    Nova Homecare Services - homehealthcare - Updated July 2026

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