Our family had a concerning and disappointing experience with this company. To begin, HME failed to deliver a medically necessary breast pump that was ordered for my fiancée following our child's birth. We received no communication, no follow-up, and no resolution regarding the missing equipment. That alone would warrant serious concern--but unfortunately, it was only the beginning.
As a former employee with over a year of service, I dedicated myself to the well-being of our patients--especially those relying on life-sustaining oxygen. I consistently worked 10-12 hour days, often without breaks, and even worked a 21-hour on-call shift without rest or food, helping non-English-speaking patients set up oxygen equipment late into the night. I drove hundreds of miles in unsafe vehicles that frequently overheated or broke down mid-summer. Still, I showed up every day committed to doing the right thing for those in need.
Despite this, I endured repeated, escalating harassment by a coworker--identified as Ricky, a box truck driver based at the Westside location. Over the course of a year, this individual frequently blocked my access while I was loading oxygen tanks, and I attempted to resolve this professionally multiple times. Eventually, the behavior escalated to serious verbal threats, vandalism of my personal vehicle, and the visible display of a firearm. On multiple occasions--including on 5/26/25--I was threatened with physical violence and had threats made against my family.
I immediately reported these incidents to HR and leadership. Despite being promised action and protection, nothing was done. At one point, a manager named Shiela along with Jeremy at Masthead acknowledged she never followed up with the involved parties, despite previously assuring me that she would. The threats continued, and I ultimately made the decision to resign out of concern for my safety and the safety of my family.
I never imagined that in a medical care environment--where compassion and safety should be foundational--I would face threats to my life and complete inaction from leadership. I had colleagues like Larry and Pablo who held the team together with integrity, but they too saw the writing on the wall. I returned from paternity leave to find even the most loyal employees resigning over leadership decisions.
This review is not written lightly. My hope is that it brings awareness to serious workplace safety issues at HME. Patients deserve better. Employees deserve protection. And no one should be put in danger simply for showing up to work and doing their best.
For hospitals and clinics considering partnering with this company, I would strongly recommend alternative providers such as Apria or Stateserv, until leadership and safety protocols are reformed. read more
