Great at delivery- very quick, but didn't have part of what we needed and didn't inform us until delivery. Returning the equipment is a huge hassle. They only call and give a 30 minute heads up, but you don't know which day. Impossible to coordinate if you work. read more

This is the most unreliable and poorly run business in the State of New Mexico. They don't even deserve the one star. I rented a hospital bed for a knee replacement surgery. The bed showed up two days late. After two weeks I was able to climb the stairs and wished to return the bed. To date I have made 7 phone calls to get the bed picked up. Every time I'm told I'm "on the list for today, somebody will call me." I have not received one phone call and nobody has shown up. I have no doubt they will try to charge me for another month and I WILL NIT PAY!!!!!!!! I even called to tell them this as every time you call you are told the calls are recorded. Simply put, this company sucks. read more

HME has mind boggling awful customer service. I don't understand how they're still business. I guess it's because they get paid by insurance companies. They hire the lowest of the low for awful wages and then don't give the ding dongs they hire any support. read more

only leaving one star cause I can't leave zero. This is the absolute worst service imaginable. I've had my son's finished oxygen supplies for over a month. We've called and called and get nothing as to when they would be picked up. No communication at this company. 0/10 would not recommend. Insurance and Medicare Money hungry company. Horrible customer service from top down in accounting department and elsewhere. read more

The employee who delivered our equipment could not have been better. He was very informative, polite and knowledgeable. I hopre this company knows how fortunate they are to have him as an employee. I would use him to train other employees . Im not kidding. He took his time, explained everything and answered all our questions. We both felt way better after his visit. I didnt get his name but Im sure they know who he is. Thank You for sending him to our house. read more

No return calls have been made to my primary care physician, Hieu Nguyen, to advise her that HME cannot provide a portable oxygen concentrator. Carol called me, but no one has contacted my primary care physician. Please do so. I am traveling to Seattle & need this before Oct 6th. read more

I was hospitalized. When discharged both the attending physician and my pulmonologist ordered oxygen from two different companies.One of them was hme, we decided to go with the other company and the same day called HME and asked them to come pick up the oxygen supplies they had delivered. They said they couldn't come back that day.And came a few days later. Although I never used their oxygen or supplies, I started receiving bills from HME and now i'm receiving bills which include late fees. This is a pretty gnarly way trea people who struggle to breathe. read more

Billed 900.00 for my oxygen machine after I turned 65 and in-between Medicare and medicaid coverage. In 5 years they charged my insurance 175.00 a .month, equaling over 10,000 dollars. Now they are billing me 900.00 for lapsed coverage. Corrupt. Crule and deliberate. I have to pay or it goes to collection. 175.00 a month or 5 months. Why did they wait 5 months to bill me? I feel so bad and financially raped. read more

Their accounting department is atrocious. I returned equipment on March 10 of this year and I still am trying to get my account cleared Their follow up is terrible. Their communication is terrible. I would not recommend anybody doing business with these people. read more

This may be the worst company I have ever dealt with. 6 weeks to review a prescription for medical equipment/supplies. Then they find "irregularities" in the prescription or insufficient medical documentation, but they refuse to tell you what the problem is. Lack of complete communications. Refuse to respond to emails to answer questions. Billing practices not clear. They tell you they've called the doctor to "work things out" and the doctor's office never heard from them at all. Promise to get take care of your order, and they don't. Frustrating for the doctor's medical staff also. I can't understand how this company manages to stay in business. read more

HME can't deliver equipment, customer service is horrible, their billing dept sent invoices to collections that I had not seen. I worked with their portal and on the phone. I was told the person who worked with me on the phone wasn't trained. I don't work for HME and I'm suppose to know what I don't know. Can't rely on HME TO get anything right. Buyer beware. There are better suppliers than HME. Unless you want items sent to collections that you've never seen, or don't want equipment delivered or calls returned deal with HME. They won't let you down for ROTTEN SERVICE. read more

Gave my mother a new portable oxygen WITHOUT a battery (why does a new portable come minus a battery?). The associate told us that he would put in a order for a battery and let HME know, and they would call us when the new battery was ready. Now call from them. We called on Saturday, and they told us the guys that deliver the equipment are off on the weekend, so now battery. What I don't understand is that they have a physical location, yet they are closed! My mother is housebound without her portable, missing Church, hair appointments, etc. They just don't seem to care about their customers! read more

HME is the worst! It's obvious they care ONLY about the Medicare billings with the lack of customer service. 1st Issue: My mother's concentrator was EXTEMELY and ANNOYINGLY loud; we couldn't hear her over the noise, and she couldn't sleep. She jury rigged a system of portable Imogen concentrators to allow her to go through the day which was not sufficient for her needs. Her friend advised to get the new quieter model concentrator just received (friend was using with success). They told me they would only exchange it if broken or a doctor's note. Obtained the Doctor's note requesting a new concentrator and had to argue for FIVE days two times daily to get the concentrator delivered only to have the actual delivery man refuse to give it to my adult daughter and mother when he got to her home (and again arguing with me over the phone). Adding insult to injury, I now need them to pick up the original concentrator, and they don't give enough notice for anyone to arrive to give them the equipment, and no call back to reschedule. I called again to reschedule and was told they would be here yesterday; I stayed home the entire day, and the equipment spent the night with me. I just hung up with them again. We shall see if they take the junk back. Note: the normal delivery person for my mother was a young man who was kind and empathetic. I wish I knew his name as he was the only bright light dealing with this company. read more

Several months ago, I was referred to HME Specialists from my sleep study company for a new CPAP Machine and all the associated equipment and supplies. The HME representatives never scheduled an appointment with me for a fitting of the mask. I did request a specific mask type that I had purchased prior for my old CPAP Machine from an on line company. HME specialists never met with me for a mask fitting. I started to develop a major mouth sore as the mask was to tight. I also tried the option to loosen the straps. However, after loosening the straps, the air leaked out of the mask and I was snoring. Then I requested a larger size mask. My mouth sore started to turn into a major infection. I now have to sleep without the mask. Because, I never was personally scene by HME, I called up my insurance company (BCBS). They reached out to HME and they would not schedule a time to meet with me until December. So, at this point, I am trying to sleep upright on a sofa to prevent breathing gaps. Also, my insurance coverage is jeopardized because my sleeping is not being recorded. Risks to my health and my insurance financial responsibility are now taking place. HME only reaches out when they have a check list of requirements to meet. HME Specialists is an awful company that does not care about my health. read more

This facility is attempting to charge me $500 for services from last year that my insurance company confirms was already paid. Despite having proof of insurance payment, they continue to pursue collection. Their billing department is unresponsive to evidence and documentation. Would not recommend due to questionable billing practices and poor customer service. Seek CPAP services elsewhere to avoid similar issues. read more

It is not possible to encounter a business with worse service. Out of several medical equipment/supply companies used by BCBS, this is the only one that carries the supplies I need. I am trapped in an ongoing nightmare. Every process is broken in some way. Cannot get supplies in a consistent, timely manner. Billing is often 5-6 months behind and quoted copays for same item may change monthly. Currently on the phone getting the runaround for supplies that "are being processed" --the status for the last two weeks. I am leaving town within 4 days so I need to receive them within the next 3 days even though they have not yet been shipped. Customer service rep has no suggestions as to what I should do if they are not received. They should not be allowed to receive Medicare funds and perhaps a complaint to CMS can help expedite this. read more

If I could leave less than one star I would. I wish I had read reviews prior to purchasing. I ordered parts for a wheelchair and paid for expedited shipping (2-4 business days) and waited over a week for delivery. Then the parts I ordered would not fit correctly (even though I checked model numbers carefully) and there is no way to contact these clowns once they have your money. read more

I can't think of one positive aspect of this company since my husband started dealing with them 2 years ago. The worst customer service I've experienced in health care. I have not encountered one person who was friendly or showed any kind of compassion. They don't deliver what is necessary for a hospice patient to be comfortable. Both delivery people were rude. When the many pieces of DME are picked up I just ask for them to be nice. read more

If I could leave a 0 star I would. Do not use this company if you can avoid it. They bill you two or more payments in one month. They don't pick up equipment when you ask them to. This way they can charge you for another month even if you are not using the equipment. The billing department is constantly using the wrong insurance codes resulting in double bills in one month. I could go on and on and on. This has got to be the worst company in the entire United States. They have a monopoly with BCBS with certain needs, the other companies in BCBS network do not offer what HME has so we have to use them. So disgusted and disappointed. read more

VERY poor communication. Not one person I have spoke with can provide an answer and no one knows how to answer simple questions. From day one I was given the wrong oxygen tank for my newborn daughter. drivers show up before scheduled time and don't call before arrival. no one showed up for a pickup yesterday and there was no communication. called after hours to see when they will come and she said she just answers the calls for emergencies after hours and cant answer my question. I feel bad for people who are on hospice and their families have to deal with such careless and poor managed people. no one takes their job serious. read more

horrible customer service and billing practices. I've called 5 times in 8 days to get them to pick up equipment.

Every contact I have with HME is a nightmare. Wrong equipment ordered by their cs rep. I saw errors and called the next day to correct, all she could do was 'make a note' and the error was not corrected! I now see there is no way to return the incorrect items, even when rep made the mistake! All encounters are frustrating, confusing, and prob illegal to keep sending wrong orders when they are billing Medicare. Getting supplies so hard, yet their bill always comes on time! If I could leave negative 100 stars I would. read more

This company is HORRIBLE!!! We had a bed delivered and it was the wrong bed, it took them a week to come pick it up. We scheduled the correct bed to be delivered and they did not call, nor show up for 2 day ( and counting). No communication whatsoever, completely unprofessional company. read more

Across the entire company, the quality is so poor I can't imagine why anyone not stuck with them, would do business with them. I can recite many stories about them, but this one is for the books. So I finally get my non functioning CPAP machine into for service. It won't even turn on, OBTW it has taken nearly two weeks to get to this point. So the guy to check it in askes me what's wrong with it, I say it's broken, it won;t turn on, OBTW it's the second occurance of the problem. He plugs it in, it displays an error message, and it won't turn on. He says it isn't broken it is something else I can't remember. If I did the same thing at BestBuy, for instance, they would have given me a receipt and told me they would let me know what I need to do next. So he'll mail me a receipt for dropping it off. A while later, they did send me a receipt foe taking it in, PDF receipt, password protected, well that is useful. If you don't need to do business with these incompetents, don't. OBTW, this is a medical device that is helping to keep me alive and healthy, it isn't a VCR. I'd be better of if it was a VCR, Another thing, they have no "loaners". Fortunately my 10 year old machine still functions. read more

I have been without oxygen on and off all night. I've called them 4 times with one return call.

If I could give HME Specialists a negative star I would. As a healthcare professional and patient I have never dealt with such an inept DME supplier. For 9 days now they have held my DME prescription hostage while providing me a different reason every time I call as to why they haven't filled the order. They argued with me that they are in network with BCBSTX when BCBSTX says they aren't and blamed the doctor for not being in network with BCBSTX as the reason why they couldn't provide my DME. BCBSTX confirmed the doctor is in network. As well, all prior authorizations have been approved. The straw that broke the camels back was when they told me I couldn't pay cash for the DME because I have insurance. Mind you, insurance that denied their billing claim. If you like dealing with incompetent companies HME Specialists is your best choice for DME. They will deliver endless excuses while you go without your DME. read more

called at 10:00 am that the alarm on the concentrator keeps going off. After 5 alarms I went to my portable concentrator. I have call lots of times including two emergency after hours operator. it is now 8:09 pm. I still have not been contacted I AM NOT PLEASED WITH HME! read more

They were good to me. Helpfully and very professional. Supplies were always delivered by mail but I had a problem there they were. I had to leave because of my insurance. Thanks Hme for taking care of me! read more

ZERO STARS SHOULD BE AN OPTION. This business is not well run. EVERY time I call it's a 20 min. or more wait. When my insurance co. tried to reach them, they said they 'couldn't wait that long' when contacting them as an insurer. This company switches you from dept. to dept. rather than helping you. Do they only have 1 person in each dept? I ordered supplies and had to wait 3 weeks (and many calls) before arrival. Other companies can get you supplies within days. Sorry my insurance was duped in to selecting them as the provider. They have been this way for years. Guess we turn them into the State. read more

They are very disorganized. Poor customer service. Impossible to work with by phone without major effort and follow up. Website very basic and not useful. Not my first time with them and each encounter is exhausting. Not even deserving of one star. read more

I just talked to the meanest person at hme practically threatening me to charge me for my oxygen if I didn't do three tests I told her I have a doctor's appointment late in February and 1st instead March I said if I could do those tests I wouldn't need no damn oxygen and I told her I said don't mess with my oxygen her name is she hung up on me twice read more

Worst customer service!! Rude people answer phone, no help, delivery services never show up, I'm blown away by the lack of care by HME. How are they in business is beyond me. When your life depends on oxygen and the delivery of it, DON'T call HME. read more

Been waiting four days for someone to call us back about an issue with a portable air machine.

It's apparent from looking at the reviews for other medical supply companies in ABQ, that they all lack great customer care. HME Specialists have a phone number listed on their statement, but if you dial the number, no one answers. You just get the message eventually to go to their website after a long hold. If you need to speak with a billing person, go to their location on Osuna. I did once and had to wait 30 minutes to speak with someone. I had to go to the "customer service" person at the desk to ask why it took so long. I finally go to speak with someone in person. But the late billing problems go on and on and on... read more

This place should be shut down. Myself, a complex corporator, and the doctor I've been unable to make leeway with this godforsaken business. We're supposed to have my products for my daughter on Wednesday, it's Friday and they still haven't called me to touch base. I had just got off the phone with them and they told me that they don't even have an order and the doctor needs to resubmit a prescription! Why the hell would my doctor need to resubmit a prescription for my daughter if they have one on file. They have absolutely no idea what they're doing. Nor do they have a dash of humanity or urgency for the customers they care for. Avoid this place like the plague it is read more

Bad, bad, bad No concern for customers Billing is horrible (not explanation for anything) Long waits for trying to get resolution on anything Double bills and then argues with you Absolutely does not care about fixing problems or dealing with customers read more

If I could give them zero stars I would. We have had to use them for CPAP supplies. EVERY SINGLE TIME they request the wrong orders from the doctor, then when the doctor sends them over, they tell us they didn't get the right order. Or they can't find what they need, or they just don't care. EVERY TIME it is the most complicated ordeal with the most incompetent people. Back & forth with the doctors office... every time! Oh my goodness, I'm not sure they could do worse if they tried. I'm glad we just use them for CPAP supplies, what do people do if they have urgent medical needs , just die????? So to sum up, if you're looking for incompetent service, complicated everything, and rude people, HME Specislists is the company for you. Choose death first! read more

I only wish there was a level of negative stars for the HORRIBLE HORRIBLE COMPANY. Every single employee is the best model of incompetence!!!! There is ZERO customer service and zero compassion for their customers/patients. I don't believe that there is one employee that should be selling shoes much less helping patients with their healthcare equipment. My husband's CPAP machine broke and it was days and days of one person calling and then saying that someone else would call him back. This went on for days. NOT ONE PERSON can handle a simple task of taking in a repair. I kid you not it was days and days and dozens of phone calls to complete incompetent people. THIS COMPANY SHOULD LOSE THEIR ABILITY TO GET MEDICARE MONEY. I see so many negative and ZERO positive reviews so it is obvious that the company doesn't care to change anything to make this better for its customers. DISGUSTING COMPANY read more

I tried to be there customer for 2 years and was disappointed. There is one lady there that seems to go out of her way to help but with no help and hard to get a hold of. Overall impossible to get service from. I believe dying would be less painful than dealing with this company. read more

I had a terrible time getting my ostomy supplies, I was forced to keep a journal of the many times I had conversations with their representatives almost begging for my supplies. They had several excuses as to why my supplies were delayed . They first told me that my doctor had not called in a prescription. I called my doctor and she immediately called in a prescription. A week later I called HME to ask about my supplies. They stated that my doctor had not given the sizes I needed (should they not have asked her for that information when the prescription was called in), So I called the hospital to find out what I needed. I was given sizes and numbers. I then called HME and asked if I could give them the information They said yes. I did. When I called to ask about my supplies, they stated my doctor had to give them the sizes, not me. Sbe did. 1 week later they said she had not given a cv something or other. It has been 4 weeks since I was discharged from the hospital and still no supplies. My advice is to document all communication with this agency. I totally cannot recommend them. read more