I have gone to appointments twice where after showing up I was Not able to be seen because a nurse…read morepractitioner wasn't onsite. Sub standard website should/could flag this type of issue and schedule accordingly. Piss poor

Went in for a well woman exam which is paid for by my insurance. What Planned Parenthood doesn't…read moretell you is that they won't do the exam and pap in the same visit. This makes absolutely no sense. Do they think woman want to make two trips, go through the prep work twice, and after all of that have to pay for the second visit out of pocket? Why in the world would anyone ever want that? I will never ever use them again and I can find no reason why you would want to use them either. There is no justification for what they are doing.

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

I went in because my knee hurt. I told the "Provider" that I had initially hurt my calf (sprain)…read morebut that I had later thought I'd done something to my knee because the pain there was making walking difficult. She said, "Your knee hurts because you've been limping." I told her I had done the RICE protocol for weeks without relief, but she told me to keep doing that and to NOT wear a knee brace, the only thing that made walking tolerable. After two more weeks of RICE, I saw a doctor who ordered an MRI and discovered that I had a torn meniscus root. Not sure why she was so dismissive of me, but I literally left in tears.

I strongly do not recommend taking your kids here for care. My son is 5 years old, and I have been…read morebringing him here since he was born. His primary care doctor is Laura Abeyta at the Golf Course location. We have never had complaints regarding Dr. Abeyta, but after what recently happened to my son, it is not hard not to question the whole practice. On July 10th I took my son to the Holly location around 8:45pm; as he was having symptoms of diarrhea and vomiting. The provider he saw at the time was Rebecca Webb. I had given my son pain medication prior to the appointment so he seemed okay so only a physical exam was given but no further testing was done nor medication prescribed or recommended. The provider stated it could just be a stomach bug as something is going around, so we then proceeded to go home. My son and I were going to be traveling the next day so I was very persistent with letting them know we would be traveling, and I was scared my son would get worse on the way. The following morning my son woke up with a fever and had exploding diarrhea, I then called After Hour Pediatrics back to let them know my son's symptoms had worsened and I asked if they recommend, I take him in to be seen again? They stated he would be okay to just "let him go through it". I listened to them. I trusted them. As my son and I are traveling he is not doing good. We were traveling to Juarez and as soon as we made it in, I took him to a doctor, and they stated he was not well and needed to be taken to the hospital asap... We immediately crossed over to El Paso and took my son to the El Paso Children's Hospital Emergency room where he was immediately checked in and properly checked, come to find out that he had appendicitis (inflammation of the appendix, if ruptured you can die or cause complications). Unfortunately, my son's appendix did rupture which caused him to have more complications during his recovery. During recovery he absorbed an ileus (where your small intestine becomes paralyzed causing bowel obstruction). My son had to have 2 back-to-back surgeries; he was in ICU for 3 days... He was hospitalized for 10 days. Thankfully to God, powerful prayers from family and friends, and the amazing El Paso Children's Hospital Pediatric team my son is healthy and alive. I just wanted to share my story because my son could have died... I do not want any other parent or kid to go through what we went through... Had I not taken the extra step he would not be here. I put trust in After Hour Pediatrics and they let my son and I down. I am very disappointed with the way my son was not properly attended here. We will not be returning to any After Hour Pediatrics, although it may not have been all the providers fault but my son has had complications of constipation since he was a newborn, I never thought anything of it but now with finding out what my son had, could this have been prevented had Dr. Abeyta done more throughout testing during the constipation visits and maybe would have had the surgery done sooner? and the provider he saw that night, seemed like she wanted to go home as she did no testing, no labs, no ultrasounds and no medications were given, nothing was done besides an annual physical exam, if that, then the following morning another provider basically was trying to get me off the phone and did not properly advise me. It seems like the whole practice could learn something from this. Regardless I feel like this could have been prevented by After Hour Pediatrics had they properly diagnosed my son. Please never stop trusting your own gut and always stay fighting for your kid, be their advocate.

I took my daughter to get checked for earache six times and all these doctors are incompetent. Bad…read morecare. They are reusing​ disposable medical devices. They discriminate against children. Good riddance.

They listen and help you in the way that works best for you. Not a normal doctor that just gives…read moreyou a pill to mask the symptoms. They look for what's causing the symptoms. Highly recommend!

Staff changes a lot. Most are strangely unfriendly. There have been several visits where things…read morefelt sort of off, just unfriendly, and uncomfortable, but nothing really concrete. Its enough so that I sort of tense up any time before I have to go in. This time I needed blood drawn. I have slight needle anxiety, I always let the phlebotomist know, and its never been a problem. This time the staff acted like I was a serious pain in the ass for notifying them. I was embarrassed and apologizing right and left, but the antagonistic attitude of the staff wound my anxiety up so high I had to leave without getting blood drawn. I figure enough is enough. I will say that, so far, it seems like all you have to do cancel a membership is call and tell them you want to quit. So that's sort of a plus, I guess...

Prompt, friendly, professional and dedicated to fixing me up. You can't ask for anything more than…read morethat! Deanna was a pleasure

I wish I could give them zero stars. Tried to go in yesterday and they told me they couldn't see me…read morebecause their provider left for an emergency. That's fine, schedule my appointment for the next day. get a call that their provider is stuck in traffic and they have to push my appointment two hours out. Sonia, who called on their behalf showed no remorse or care that this is a continuous issue, even though they're a medical care center.

Friendly staff and quick service oncetaken back. Came in knowing I had a UTI and the…read morereceptionistlet me give a sample before being fully processed. Only reason for 4 instead of 5 is that no one told me it was delayed opening because of winter weather. That is a failing of corporate and their call center not knowing about the delayed opening.

Their website says they are open from eight am to eight pm daily, came at 4:30 on a Sunday and…read morethere was no one here. Incredibly unprofessional for urgent care to not be open when people who by definition need something urgently expect you to be based on the information provided.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.

An absolutely horrid experience in every single way. The facility is dated and dirty and should be…read morerazed. We waited 90 minutes to see a doctor and there was only one patient before us, with an additional 30 minute wait in the exam room. We were told we were seen as a priority because of our "young 'un" which was totally untrue. As we waited in the waiting room, one patient came in profusely bleeding from his mouth, held together with bloody t-shirts. The other clientele were "sketchy" to put it nicely. When we finally did see a doctor he was completely incompetent. The prescription for my one-year old's ear infection was for the wrong drug, wrong dosage strength, and wrong frequency. Luckily the pharmacist caught this or else would would have been giving my son something other than an antibiotic. I would not return if I were on my death bed and could not recommend this facility to my worst enemy.

Had the misfortune to see Dr Gieri here. I came in as a walkin because yahoo still shows this…read moreclinic as an urgent care facility. It's not but the staff was nice enough to work me in. However the rudeness of this Dr deserves negative stars. The reason for my visit was that I had been to 2 doctors over the last few weeks and still had ongoing problems. They had suddenly gotten worse. His response was, what do you want me to do that they haven't already tried? He prescribed a medication that turned out to be the exact same medication the first doctor had prescribed. It was another doctor in the ABQ health system. He had those records right in front of him. He was so sure he couldn't help me that he didn't review my records, nor try to help. Waste of time! If I had a grave medical issue this man surely would have put me one step closer to deaths door.

Its hard to find fault. The quality of the professionals (nursing/PT/OT/transportation) shows…read morethrough. Kyle has a terrific staff. Have followed along on a daily basis with the recovery/rehab of a close neighbor (94) for a few months now, and am impressed all the way around. Patients and visitors alike are all treated with kindness and respect. Keep up the great work. The complex inside and out is impressive and well maintained. Above all.... the care is top notch. (the chicken wings aren't bad either!) Thanks to the entire staff.... for a job well done.

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.