It was time for our HVAC maintenance and as always it was easy to schedule a time. The first day/time that was suggested by the company didn't fit our work schedule; however, when we suggested another time it fit perfectly. Jacob was the technician who serviced the HVAC and did a great job. Before beginning the job he made sure he explained everything he was going to do and between steps shared what he was doing. Each time he walked in the house he put on shoe booties. At the end of the service he explained what again he did, what he found and what would be needed in the future. Each time Hawley Air has come out we have always had great service and today was no different. Thank you Jacob and Hawley Air for taking care of our HVAC system. Amanda W read more

Hawley Air Heating and Cooling installed our new Trane AirConditioner and Gas Furnace last year. They did an excellent job and everything runs and works perfectly. The tech they scheduled, Alex, arrived today for our semi-annual maintenance, Alex was professional, friendly and dedicated to his work. He went right the task and checked the furnace and air conditioner in detail. He followed up with letting us know how everything was functioning, clearly explaining everything and answering any questions. He also changed the filters in the ceiling and cleared the attic furnace drain. We couldn't ask for a better tech than Alex, he did a stellar job! read more

My experience with both Shawn and Nick was beyond the 5 star. They were especially considerate of an 80 year woman's frequent questions . Replacing the old heating HVAC was concerning to me at first; but, throughout the process Shawn especially would keep me up on the purpose of procedures in answer to my various questions. Hawley Air has been my source of maintenance and upkeep of my system for years. When it finally came to the point of replacement there was NO question in my mind. Travis came to explain and Shawn and Nick came in to do it. I must give a shout out to Tyler who services the unit. read more

today, Mr. Mitchell took care of me very greatly. He explained what he did which was looked over the electrical system for my AC unit and all the mechanical parts of it. The tuneup that it needed. He informed me that I will need a capacitor soon so I'm gonna take care of that next week highly professional highly recommend recommended five stars. The value was not that bad as well. Either $79 for a tuneup on your AC unit and they will let you know everything that needs to happen to get it back and work if it needs anything at all any change my own filters out for me highly recommended read more

Hawley Air Heating and Cooling has been my go to for electrical, new AC/Heating Unit and preventive maintenance. the great thing that I really love about them is the technicians always take pictures and explain things that was found and not just tell you. they have the proof. Jacob just left my home today for maintenance, thorough maintenance and checked my air filter and made some suggestions. I would highly recommend them to any one and in fact, I already have and they have jumped on this train. thanks and thanks for coming out today Jacob, I enjoyed talking with you. Beverly read more

Alex my Heating and Air technician was Fantastic. He was very professional to include shoe booties so not to track foot prints into my home. So considerate and inspected my entire system and cleaned my Air Handle & Heat Pump under the Advertised $79 home hvac system evaluation As a NC licensed Home Inspector I liked the professional evaluation and pricing so well I even purchased a maintenance plan that was extremely reasonable. They even have an awesome electrical service plan with repairs & maintenance with very reasonable pricing Thank You- Hawley Air & Heating read more

Originally I had Hawleys service my moms unit and thought I check and see if they were avaiable on a Saturday. Hawleys Air Heating and Cooling was lifesaving for a weekend equipment failure. (The house was up to 85 at night.) Tyler was our service guy. Very nice, professional and presentable. He explained everything he found with suggestions. He was able to fix the air (on a Sunday)and get us back on track. The maintenance plan that he offered sounds great. I took advantage of that also. Thanks Tyler & Hawley's read more

Hawley Air and Tyler responded immediately when we called indicating that my elderly godparents HVAC went out and their home was sitting at 86°. Tyler explained everything in detail and made sure that we understood. We cannot express the depth of our gratitude for being so cared about and responded to so quickly. God bless you! Thank you for your amazing work. It's very reassuring to know such dedicated, caring, and expert professionals are a call away for all people, but especially our seniors. read more

Had maintenance today on our unit. Jacob H came out and did a thorough inspection and cleaning of both indoor and outdoor units. He was punctual, professional and very informative with his findings. Another top notch experience with Hawley Air!! I have recommended them to multiple friends and family. Every time they have done superb work and I am thanked by friends/family for my suggestion to use them. I plan to use Hawley for all my HVAC needs for years to come! read more

Hawley Air Heating and Cooling is excellent! Devyn Joyce was scheduled after I called for an appt a few days ago and he did a thorough job checking my heating and air units. There is not one part that was not checked and tested. When finished with his maintenance he showed me and explained multiple photos of my HVAC systems and their data. He was outstanding and covered everything. I highly recommend Devyn and Hawley Air Heating and Cooling. read more

We have used Hawley for several years. Woke up this morning with no air and it was going to be 100 degree day on a National Holiday. I called and was able to speak to a representative who said not to worry they would send someone out. A few hours later, a nice, well manner young man, Jacob Dodd, was at our door. He had the issued repaired within a few minutes. Very thankful for this company and their exceptional customer service! read more

I called at 430pm for a furnace issue. I was scheduled for a technician to come the same night. And since I called before 5, I was charged the regular service fee. Tyler showed up at 6pm and listened to the troubleshooting I had done before checking other possible issues. Took 10 minutes for him to diagnose the issue and tell me the plan of action. Very satisfied with their promptness, professionalism and expertise. read more

I've had an intermittent issue with the heat system since last spring that was finally bad enough I called Hawley for help. Wes showed up on time and went to work evaluating the system. He never found anything broken but pulled everything apart, cleaned, and reconnected it all. It's been working fine since his visit. He also told me what to watch for if it acts up again that would help them troubleshoot an issue. read more

The Hawley crew just left today after doing a big job for us. They have been here several times and each time their technicians have been excellent. They are courteous, professional and left the premises as clean as they found it. They made sure we understood our new system and showed us everything we needed to know to run it properly. We are very pleased to have done business with this company from top to bottom. read more

Hawley Air Heating & Cooling performed a seasonal check of my HVAC system recently. I was very happy with the work that the service tech (Zach) performed. He was very personable and explained what he was doing. Zach let me know that everything passed his checks and inspections. I would recommend Hawley Air to anyone that needs HVAC service or if they are thinking about replacing their old HVAC system. read more

We had to have repairs done on the AC unit and Jacob did an outstanding job. Such a knowledgeable person and explaining everything that needed to be repaired. He is such an outstanding and respectful young man. Best service Tec I've ever had. I highly recommend this company. They went above and beyond to get the unit up and running before the weekend. Fantastic service job. read more

Jacob was the best! He arrived on time and had us cooling within the hour! His professionalism, knowledge and customer service was top notch. All at a reasonable price. The ladies in the office were polite, informative and kept me up to date on when the service tech would arrive. The whole experience with Hawley Air a pleasant one. I highly recommend Hawley Air! read more

Devyn Joyce recently performed my spring maintenance and was exceptional at cleaning and inspecting my HVAC equipment and answering any questions I had. He suggested some things that may become an issue and how to manage them. Hawley Air continues to impress with their great customer service and well trained employees. read more

Jacob provided excellent heating and air service. He communicated clearly about his time of arrival, kept me informed throughout the maintenance check, and took the time to explain what he found and what to watch for moving forward. He was polite, friendly, and very professional. I highly recommend his service. read more