we rented a small unit to store some of my daughter's stuff while she rides out CoVid with us. The…read morerental was fast and easy, the woman on the other end of the line suggested a couple of better Hawkeye locations than the one we had selected (closer to our home, smaller, newer... etc.). Entry was easy and automated, and the space was dry and clean. Our stuff is safe there. A really good experience.

We use a spot at Carter storage each summer to store our RV while we visit our kids - they love…read morejust down the road. It's $100 so it's reasonable. The staff communicate well- we text them a couple months in advance, and they're got a spot ready when we arrive. We like that it's gated and locked on the evenings and weekends too. We can come and go as we please during business hours so this makes it nice for prepping to pack.

I had my items there for almost 2 years due to downsizing. They went up in price and they don't…read morerespond to calls or emails in a timely manner. I had an outside unit for the door is hard to open and it doesn't open all the way because it's a rolled door. When you load and unload you have to duck. Never had any rodent problems but the inconvenience of the door and them not answering emails or calls was frustrating. They emailed us about the rent going up without any warning. Also that there would no longer be a light outside each door. Good luck with seeing someone's the desk. I can count on one hand how many times someone had been in the office. You also have to buy your own lock and they charge for a monthly "protection" plan. You also have to give 3 month notice to vacate. I sent a letter and called, no response.

Was a Painless experience. The got is taken care of very quickly and was exactly the space we…read moreneeded. will be using again if i need storage

This was my second move experience with Stuart's and I continue to be amazed by the professionalism…read moreand service this team provides. Everyone from the office staff to the moving teams are all so courteous and committed to providing outstanding service. The pricing is competitive, and the movers are quick and careful. It was raining the day of my move, and I appreciated how cautious the movers were with keeping my possessions dry and carpets in my home clean. It is really the small things like this that speak volumes about the professionalism of a company! Thank you, Stuart's! You are awesome!!

Absolutely first class service - great team of movers and good people in the office. Very…read moreprofessional. Thank you

Larry is great. He is there frequently and can answer questions. The storage unit was an immaculate…read moreplace to keep my car.

I rented a storage unit here after moving to Indiana. Larry was a great help, very friendly and…read moremade the whole process very easy. The entire complex was always kept clean. It was very convenient to get in & out at anytime of day. A storage unit I had previously had limited hours which was frustrating at times.

Your typical storage facility. The prices are fair. If you clear out your unit early, they will…read morecredit you for the time remaining in the month...which is simply awesome. Nice people. Good experience. Would recommend.

Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

I hate writing such a poor review when most of the places and things I review on my account are…read morepositive! But this company has really hurt me and my household. My roommate reached out and did the coordinating. He filled out the quote form and they never gave us a quote. The woman he coordinated with said she didn't work in the field so she wouldn't be able to give us an estimate even though we provided a list of items needed moved and our two houses were only 7 minutes away from each other. We confirmed two days before and the day before to make sure the move was still on, as the weather was going to be very cold. We were moving in December. They confirmed the time with us, a window of 9-10 am and showed up at 11:20 am. They did not have uniforms on (the website said they would be uniformed) and were not dressed for the cold. Some were wearing zip up hoodies. No jackets and no gloves. The website also they said they would provide mattress bags and they did not. Instead they brought mine and my 3 roommates' mattress out to the curb and set them in the snow while they loaded up the truck with other items. They asked to borrow our tools and then we never got them back nor did we get our hand cart back. We can only assume that they must have taken it with them when they left as it is hard to lose a hand cart! When we got to the new house our team of five men had dropped down to three. The move was taking even longer because of that. We were being charged hourly and now the team of movers was down man power. No one let us know why. Once they were done getting everything into the new house wooden floors were scratched and corners were shredded to the point there were little piles of paint and wood on the floor. My roommate's bed frame was taken apart (with our now missing screw driver) and put back together so poorly we realized it was actually BROKEN! It has pull out drawers that now when you pull on them the whole side of the bed frame comes off. His dresser with a marble top was scratched beyond belief! Other stuff happened and was damaged, but I don't need to write a whole novel. In the end I was put on the spot to pay. The means of communication when it came to paying was confusing. We were not told how it was going to be done before hand. In the end I, the person who did not coordinate with the team, was passed a phone from one of the movers and was ON SPEAKER while a woman from the office asked TWO TIMES if I would like to leave a tip in addition to the total price ($1,800, way over what we thought it would be. But hey they didn't give us a quote). I refused both times while on speaker in front of the three man crew that was left. I paid with my credit card over the phone and handed the iPhone back to the mover and they left. My roommate who was the point person for the move was then called five minutes later by the same woman at the office and she told my roommate that I did not leave a tip and asked if he would like to leave a tip. By this point we had done a sweep of the house and saw the damages in full. We documented the damages and sent over photos. We were told that management would be contacted, but we have received no updates from them on how to make this right. Their website states they have damage protection, so I assume they would be able to cover damages or at least give us some money back! I don't recommend this moving service. I really don't know what else to say.

Very disappointed. The website is a lie. They did not come uniformed. They had a single uhaul…read moretruck. They said there would be two trucks. They were over an hour late. They damaged walls, wooden floors, broke a bed frame, almost left behind pieces of the broken bed frame, even after my partner and I separately told them about said broken pieces. They lost screws to the same bed frame. They chipped and scratched multiple wooden furniture pieces AND a marble top dresser!! They did NOT WRAP OUR MATTRESSES AT ALL AND LITERALLY LET THEM TOUCH THE SNOWY GROUND OUTSIDE!!! They ignored me for 30 days now after admitting over the phone that we did not receive their standard of service. They admitted the billing hours started at the scheduled time, NOT the time they arrived and stated it would start that day. They didn't bring gloves or tools. They had to borrow my Phillips head screwdriver, like are you serious? You didn't bring a SCREWDRIVER when I said during scheduling that a bed frame would need to be disassembled for moving? They didn't put pads on top of the dressers, hence the scratches. A my screwdriver and a dolly of ours also conveniently never re-appeared after the movers left. And guess what. They asked for a tip THREE TIMES. Even called me back to make sure we meant to not tip. They also took 30 mins to drive 2 miles. Twice. It's a 7-8 minute drive. They didn't say they were going to lunch or anything. There is so much more I can say. I really tried to be patient and kind and understanding, but I'm really frustrated with the lack of customer service we've received and the way they keep avoiding me to make things right. Please get back to me.