This company is one of the most upstanding professional organization and business I have ever dealt…read morewith. I had a certain problem, I emailed and explained my position, they immediately responded and they provided me with a positive solution. I have used them since 2002, they are expedient, honest, and really care about their customers. Bobbie Elzey Lilburn, GA

I needed an update on termite control and just a general treatment for bugs. Browsed around and…read morelocated their website and got a good vibe from it. They came out and gave me an estimate and about a year later when I finally was ready to go, they still had it on file and not only honored the estimate but gave me a great package price that was very reasonable. Every contact I've had with this agency has been positive. The staff is friendly and professional. Not only were they prompt about arriving at the 8:30AM appointment time, I believe they were actually slightly early for it. Four guys showed up and set straight to work and the entire process went quickly. Very little physical evidence remained of their visit and the job was done thoroughly. As they were leaving, they thanked me for my business and asked to please be notified if I had any issues or concerns relating to their work. I'm quite pleased with this company, would recommend them to anyone who needs pest treatment.

I've known the owner Kenny for a long time and when I heard people say he did a good job, I decided…read moreto use him for our Pest Control needs. They are very knowledgeable, informative and always on time. it's hard to find companies these days that provide great customer service. You can tell that they are passionate about what they do and truly want to provide a great customer experience every time.

We had a hornets nest near our back door. Mr. Willis came the next day and took care of it after…read moreall the other companies wanted us to wait at least a week. He even took care of a wasp nest. Great service and fair price!

I had them come out to deal with the German roaches that were in my kitchen due to a move and…read morewithin two weeks there was a huge difference. Within a month they were gone completely. I didn't have to take things out of the cupboards as some ask to have done. They put baits around the most important points of where they were located, and it was a simple, easy and not very expensive process. They were professional, efficient and kind.

This company came highly recommended by prior home owner and the neighbors so I gave it a try…read more From the beginning, scheduling the initial appointment was challenging with constant no show and rescheduling by the technician. I was promised they'd come out anytime between the quarterly services if there were any pest issues and would treat the house again but when i reached out I received no response. Even the regular quarterly service was being delayed and the appointment canceled by the technician multiple times stating he's been busy. If you want to be on a standby and be an after thought you may be okay with a company like this. This is an unacceptable practice for me and I would not hire them ever again.

Always on time. Very good service : careful to avoid spraying solution into birdbath & shrubbery.read more

Seeing positive reviews made me go with these guys after considering other options. I wish I…read morecould give a good review after using these guys for a year but nothing can make up for poor customer service. They come once a quarter and will spray the perimeter of your house for 5 minutes and call it a day. After I complained that there are wasps and roaches still crawling around the exterior and eventually getting into the house, they sent the technician out again to do the same thing. They also said they can not really control pests outside the house (then what is the point of just spraying out there each time and charging me for it?). I understand if this is a one time service but if I'm paying for your services every few months then I expect not to have a pest problem on my exterior walls. Sorry I don't have pictures of the roaches because they come out at night. Finally, I went away for a little over 3 months for work and got an email telling me I needed to pay for the last visit that had occurred while I was away or it would be turned over to collections. I had already told them that I do not need this service if they can not take care of the wasps because obviously I will not have this problem over the winter months. All my previous visits were paid for except the last one because I was not home to receive the bill. $80 is not a big deal for me and I have already paid it, but to send an email like that during a pandemic where many people will struggle to make ends meet shows you the character of this company. I emailed directly to the owner himself, Brian, and told him regardless of whether service was rendered or not, I am not a satisfied customer and I have made that very clear. If he wants to charge a customer for services that they are not happy with then that is his decision. After a few back and forth responses, he declined to take any ownership of the issue and so I paid. Needless to say I will not be using them again.

Haynes Exterminating Inc. Chip, the Director of Wildlife…read moreControl and Tech arrived this morning to patch up all the holes that my squirrel buddies used to come and go as they please in our attic. Chip and his team, Bryan and Trevor, were not only nice guys, but professional and efficient as well. They went above and beyond installing flashing around our entire home, patching holes and painting. I hate to spend money on stuff like this, but at least the experience itself and quality of work made it a good day.

I had a Rodent issue and hired Haynes for the wildlife exclusion Mar. 2018. They guaranteed their…read morework and offer yearly renewal warranties for $150. I had Chip come out several times. By Nov. 2018 Chip said our house. Couldn't be sealed and then offered to put traps outside for a monthly fee. I hired Arrow in Feb. And am rodent free. I would highly recommend looking else where. I spent $1000 and ended up spending another $1200 just for the job to get done right. They do not honor their work or warranty.

This provider was recommended for the pre-purchase pest inspection of our new home. The Inspection…read moreReport appeared to be thorough and was very detailed. We were cautioned that the attic, basement, and interior storage areas were infested with FIVE (5) different types of rodents, that were each listed - how disgusting, right?! A crew installed wire mesh over the exterior eaves of home, and this actually appears to have been well done. (That earns a star in the rating, the rest of the work and questionable inspection / sales job isn't worth a single star in my opinion). No need to smear the employees by name, since the whole process was tainted start to finish. They know who they are, and we now know this is how they operate. The first point that put us off was that each time they were scheduled to work either inside or outside our newly purchased home, they would pop in a day early, or at a different time on the scheduled day, curiously avoiding any contact. Twice when only painters were on site, the pest crews entered our home without permission or notifying anyone, and were only spotted by chance by one of our painters. When I immediately complained and protested to the crew boss, he laughed and joked that they were "Ninjas". I didn't pay for trespassing pranksters, I expected professionals, able to make and keep appointments. Finally, the traps they set for these 5 types of rodents allegedly infesting our home, took a second and third trip as they missed one entire separate attic space on their previous unscheduled visit. (Had they shown up on the scheduled day of appointment we could have saved 'the Ninjas' an unnecessary return trip. Once all traps & bait were placed - it was time to rid the infestation, Except For One Problem - no trap has ever tripped in the following 3.5 months. No bait is touched. All this making it painfully clear there is no evidence of any grey squirrels, flying squirrels, rats, mice, or chipmunks they stated were running amuck in the attic, basement, and interior storage areas (no signs of damage, droppings, etc. have been observed). In hindsight, it looks and feels like a scare tactic to sell services. Sadly, the entire process appears to be centered around sales, and the inspection aspect is highly suspect. We gave them our trust, full payment in advance (now we know why), and can chalk it up to a lesson learned. Don't be fooled. Don't make the same mistake we did.

Bad company.. Referred me to an affiliated company for a rodent problem who I had to call twice…read morefor their follow up appointments. Will never use them again

I had William come and spray my home today, he was very respectful of my home and he even moved…read morefurniture to get in the corners, I highly recommend this service and there was no smells

I went through yelp to get quotes for pest control. William at bio shield responded in less than an…read morehour to schedule a consultation which ended up being the very next day. The price was fair so I moved forward with treatment. He got to my place in the designated time and quickly got to work. He was very nice and answered all my questions. He sprayed the unit and put a gel bait in the cracks. He even moved my fridge and oven to get behind them and spray and leave bait in those borders as well. I'm praying the spraying and bait work to get rid of the pests. I just moved in to my apartment 4 days ago from California and haven't even unpacked hoping to get this situation resolved. Thanks so much William!!

I looked for a locally owned business, when I needed a Pest Technician for advice, service &…read moretreatment of our home for insects I started to see, called this company and he responded immediately. Our home is not a grand mansion, but he treated it as though it were. Educated me on where the problem was and how he can fix it. Good enough! But he went on to fix it, Since he has been in our home, no more insects sightings. I waited to write this review, just in case I did, but, I have not seen any. Professionalism at the highest, he even assisted me with how to set up and review my portal, because we will keep this company, just like a Doctor, after care is everything. Cost to keep your home bug free? Each person determines that; but I'm pleased with what I paid. Thanks Adam

Pete takes such good care of his customers! Extremely reliable, always responsive...I wouldn't…read morechoose anyone else to care for my home.