Got great tip on some super low flights to PNW during March so luckily I was able to score a $138. one way going back from SEA-HNL, It has been YEARS since I last flew on a HA flight, so here goes my experience. My flight was just for the basic seat which is fine with me, won't be paying any extra for comfort seats or to choose my seat. I am fine with whatever seats selected for me but I do cross my fingers to get aisle seats. On day of flight, I asked the agent if he was able to seat me & hubby together, which the male staff that helped said that he could but it won't be aisle seats, I didn't take the seat option to sit together because I can't do middle seats, hehe. But strange when I got to my seat, the seat next to me was empty. I don't know why, he could have assigned that seat, but all good, he moved to the empty seat when we were up in the air. There were some flight delays, couldn't start the boarding process due to odor on the plane, then vent was making loud noise so they had to get that taken care of, then unable to take off yet. We finally did, but original arrival time 9:12 pm to 10:55 pm, got home close to midnight, so late and tired but better to be safe. The only airlines that still serve meals but not a complete meal?! ya times are tough, I recall we had a complete meal years ago. Just a turkey pesto sandwich, which is it not the greatest. Only one round of drink service during our flight and one complimentary cookie from Honolulu Cookie Company, what happen to the Koloa drink? The greatest part of the flight is the Star link Wifi, way better than Southwest, me and the hubby can agree on this. I was able to load my photos on Yelp. Not my airline by choice but For my future trips, I hope to score some great deals again to be able to fly HA. Although not on time but Thank you for getting us back home safely and smoothly! read more

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Valentines Day 2026... If there's a will, there's a way. A flight that showed patience is a virtue. Boarding doors problem- fixed Engine problem, back to gate- fixed The maintenance department of Port of Seattle, ground crew, flight crew all fpulled through together. Just like The Little Engine That Could children's storybook, the plane we are presently in air on, despite a few pre-flight obstacles didn't let its passengers down. A story of love, devotion and know how...Thankyou flight from Seattle to Honolulu will get its passengers and crew into Honolulu safely before midnight on Valentines Day- a little late but better safe than sorry. read more

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First time ever flying business class from Seattle to Narita Japan. It was fabulous & we never were starved. We were quite pampered to say the least. My wife had plenty of points from her credit card to secure our flight for the both of us. Those 10 hours flew by so fast! Gosh it makes the long flights a true breeze. We have flown Hawaiian multiple times to Japan but first time directly from west coast. It was better this way than flying from SMF to HNL then a layover & onto to Japan. It can get toasty in HNL especially with the outdoor open air airport there. Not worth it to us especially in the colder months. Mark my words. Not sure when we will travel again to Japan as it has been multiple times but Hawaiian was the way to go! It was truly comfortable! Thanks Hawaiian for your excellent hospitality & service. read more

Hawaiian Airlines - Airlines Near Me - Seattle, Washington

I'm a loyal United chick through and through, but I broke my own rules and booked a flight from Seattle to Tokyo on Hawaiian Airlines--and I'm so glad I did. From start to finish, the service was fantastic. The crew was genuinely warm and attentive, and the food was far better than I expected (yes, airline food that's actually good!). I sat in the Extra Comfort section--right behind first class--and the extra legroom made a huge difference on such a long flight. The whole experience felt relaxed, friendly, and refreshingly different from the usual big airline vibe. Hawaiian Airlines just might have earned a spot in my regular rotation. read more

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Flying home for dinner with Mom on Mother's Day! I was stuck in Seattle Airport and the Alaska Airlines agent suggested that I call Hawaiian Airlines to get the next flight which would be leaving in an hour... I called, but the clerk was going to charge me full fare for a new flight. I asked to speak to her manager. At first, he was going to charge me the difference between what I paid and the current rate. I guess I will have to do whatever... that's what i thought... Then, he said that there will be no additional charge... Yippee!!! I didn't have a boarding pass. The email didn't give me a gate number. The app didn't have my new flight on it. I checked the Departure Board... Gate S.... OMG... I was at Gate N. I caught 2 different underground trams to get to the S gates... Whew! I made it just in time before the doors closed. The agent said that i didn't check in... I told her I didn't even see the new flight on my app. She gave me a paper boarding pass. I scanned it and entered the plane! Yay! Thank goodness for the free inflight entertainment (I watched some movies) and food! We got a complimentary hot sandwich and a can of Hawaiian Sun juice. Later, we got a free cookie from the Honolulu Cookie Company.. yum! I also bought a snack box (I was starving) with my $10 inflight credit from my Hawaiian Airlines credit card! Delicious! I'm so happy to fly home on my favorite airline with staff who have the Aloha Spirit! I made it home for dinner with my mom on Mother's Day... thanks to Hawaiian Airlines! I appreciate the window seat and empty seat next to me! read more

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This airline is usually a lot better than it was today. We are flying back to SNA and the flight is PACKED and LATE. The gate area is smelly and crowded and hot due to no air conditioning. Other than that, I'll try to fly safe! read more

Hawaiian Airlines - Airlines Near Me - Seattle, Washington

Very chill Airlines. Haven't got nagged not once for organizing myself and family. The Staff are very accommodating! read more

Hawaiian Airlines - Airlines Near Me - Seattle, Washington

Hawaiian airlines has gone from being a 5 star airline to a 2 star. I took 3 flights in 1 month and all of them are delayed. I got stranded in Tokyo because of 1 delay. Today it's almost 8 hours that my connecting flight back to Honolulu is delayed. And they can't put me in any other earlier flight. I just wish they would message earlier because I could have taken a different flight from Oakland, my originating airport. There were a lot of options from there compared to none here in Seattle. So instead of arriving for dinner time in Honolulu, I will be arriving for tomorrow's breakfast instead. Same thing with Tokyo. If they had just notified us earlier I could have stayed longer in Tokyo and eaten dinner there instead of the more expensive Haneda airport. This merger with Alaska is supposed to be seamless. Well, it's not and has made things worse. read more

Hawaiian airlines is terrible. Their cabins are uncomfortable, their food options poor, they have no WiFi on their planes, and their customer service is "HEY BOSS - I said chicken or pasta!" I've flown them a couple of times now because if the integration into the Alaska family but i wont again after my last two trips; literally every international pacific carrier is better. Alaska, fix this airline read more

Service sucks. Crappy overpriced meals. Endless delays. Problems departing and arriving as scheduled. The merger is a mess for longtime Hawaiian Airlines customers. Seeking alternative airlines next time we travel. read more

CONFLICTED ON THIS ONE!!! Full disclosure here, I fly Alaska Airlines whenever possible and am MVP GOLD 75k with them. Was excited when Alaska Airlines and Hawaiian Airlines joined forces recently and decided to go Hawaiian Airlines on my last trip to Hawaii. Here is my comparison of the two airlines. POSITIVE - 1 - planes with Hawaiian are more spacious and comfortable. Sat in the "extra comfort" section of the plane and had more legroom and seats reclined more. 2 - Hawaiian terminal in Honolulu is MUCH NICER, new and modern, than the one Alaska gets to use. 3 - In Hawaii with Hawaiian Airlines we didn't have to run our bags through the "fruit check" scanners. We just dropped them off and I assume they do that. 4 - internet on their planes is FREE and also WAY BETTER than Alaska has. 5 - They feed you in coach! Got a breakfast sandwich with a drink. NEGATIVE - 1- Checking bags in Seattle is a MAJOR PROBLEM. Long lines and Seattle staff is NOT organized at all. I couldn't find a self check place to print my own bag tags (it was not well marked and easy to miss). The lines move super slow. 2 - I went online and LINKED my Alaska elite status to Hawaiian Airlines and was given PLATINUM status (their highest tier) but because I booked my flight to receive Alaska Airlines miles, they DID NOT recognize my platinum status and I WAS NOT on any first class upgrade wait lists!!! I asked the airport counter worker and was told you only get on the waitlist for upgrades if you book under Hawaiian Airlines Platinum status and I would not get Alaska miles!!!! That is crazy! Sure hope they fix this because I should be able to use my elite status. I get upgraded to first class about half the time when I travel so this is a big deal. 3 - Almost a 6 hour flight and they only do one drink run (they walk by offering water only a couple other times). They also do not do free alcohol on the "extra comfort" section like Alaska does. They do offer a their punch with alcohol drink for free if you want that. read more

Hawaiian Airlines - Extra comfort seating was nice and it reclined back further than most - Airlines Near Me - Seattle, Washington

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There partnership with Alaska Airlines is a Joke . Hawaiian Airlines Lack of communication. The food was gross seats dirty sanitary wipes a must !! read more

I'm riding the Polynesian Express to Maui today. I checked into my 1st Class seat and cut the line of people waiting to hand over there luggage and it felt great! The ladies made sure I felt special taking my luggage and handling my tickets. Funny how the line that says FIRST CLASS gets you special attention, needless to stay I LIVEV. Once I got to the plane I was escorted to the left which is the area for people like FRANK wanting to enjoy a spacious ride vs cramped up like a sardine next to a bunch of screaming kids in coach. No thanks! Now I'm greeted with my pre-flight signature cocktail aka the Mai Tai, cheers ! Now that the plane has achieved maximum speed to hit the sky and we've climbed above 10,000 ft it's time for phase 2! Feeling good so far! Now it's time to rumba and because Cocktail time starts and then meal time. Franks First Coarse starter is a Fresh Fruit bowl with warm croissant accompanied by butter & jam followed by Second coarse of a Ground Pork Hash Patty with hoisin sriracha sauce. Caged Free Scrambled eggs and roasted shiitake mushrooms, onions and potatoes accompany it. And for the Desert Coarse it's coffee crunch cake! As the flight continues I'm served more tasty beverages and I take some time to recline my seat back to the bed position and take a snooze. After 5.5 hours of relaxation I've now landed in Maui and it's time to start tanning at the beach. Franks now leaving his flight but says it's awesome flying Hawaiian Airlines 1st Class service to Maui! Alohaaaaa read more

Hawaiian Airlines - Airlines Near Me - Seattle, Washington

Hawaiian from Seattle - Honolulu is a reasonably comfy flight if you get the right seats. On a wide body plane such as Hawaiian flies if you are a couple the 2-3-2 configuration is nice. We spent the additional $$$ for "Extra Comfort" and it was nice except it doesn't include booze. We had a nice trip planned on Alaska that was cancelled due to the fact that they had planes in the air that Boeing conveniently didn't actually finish buttoning up resulting in panels flying off. :D What prompts the review is that my bag was damaged by the handlers somewhere in the process. They must have worked extra hard to literally break it right off since it was almost empty. I brought the check in bag along for bring stuff back, not bringing a bunch of clothes etc. The good news is that I filed a claim as soon as I collected the bag, got my luggage repaired *very* quickly by the Rimowa store in Ala Moana and a few weeks later Hawaiian cut me a check for the repairs. I am of the mind that normal operations are one thing but the way a company handles problems tells me a good deal about the organization. Hawaiian Airlines made it right and I appreciate that. Now if they could just fix their website/IT. A real mess. That's another issue altogether. read more

Such sad service at the check in counter this morning at SeaTac. Sandra "Sandi" with the light blue glasses/red flower in hair at guest services this morning 2/13/24 5am. Such poor customer service. Made us feel like we were bringing pilikia or inconveniencing her. My mother requested wheelchair assistance due to an injury and is traveling with a baby, that is why we went straight to guest services. We greeted her nicely and what we got was attitude from the get go, no hello, no smiles, no welcoming vibes. Very rude, coming from a Hawaiian air service agent. "Did you have a problem checking in at the kiosk!?" Is all that was abruptly said upon arriving at the desk. With one sour face. Just completely blown away by her rudeness and lack of customer service. So shame.. My mother and myself worked for the airlines in the past. Hawaiian and Korean Airlines. Never should you treat customers like that. I get it, working in this industry can be difficult at times. But, your aloha should always shine. Aunty where's your aloha? Cause surely you lost it somewhere. We still aloha you anyways and wish you well. Disappointing check in experience today. read more

This morning I went to check in my bag and the supervisor (not behind the counter & not wearing a blue uniform) was so friendly and helpful! She even stamped my boarding pass with a Premium TSA stamp! I got to bypass the long lines read more

Hawaiian Airlines - Upgraded - Airlines Near Me - Seattle, Washington

They got the slowest and dumbest checkin agents by far. Fly delta or alaska for more sane experience. Few highlights: 1. First class check in takes 10x longer than regular line because they're constantly assisting people from other lines 2. Passive aggressive check in agents who is ensuring premium customers avoid Hawaiian in the future. They pissed off half the first class cabin. 3. Baggage takes 1hr to reach the carrousel compared to 20 minutes for Delta or Alaska 4. First class food is by far the worst of any airlines (macnut was fresh though) 5. Lie flat is good but between the food service and loud pono lecture video, you only get 2 hours to sleep on a 6hr flight! 6. No personal air vents I would have flown Hawaiian first class more frequently but their entire product and operation is a zoo. Alaska needs to do some deep layoffs on Hawaiian side to get more competent people working there. These employees are not operating on Hawaiian time, they're operating on laziness. read more

All the workers seem to be stressed out, stuck up and acting real rude to us. The customers go to another airline if you can.

I am an Alaska Airlines loyalist, and with the recent merger as well as my anniversary trip to Hawaii. I had the pleasure of traveling with Hawaiian Airlines. The trip started off rocky, as I was unaware that although I booked the tickets through Alaska, I had to check in at Hawaiian. At SEATAC, Maki, Tedd, Irma, Shane, and John all went above and beyond to ensure that my wife and I got to where we needed to be after such a confusing ordeal during check-in. On the flight the flight attendants were extremely gracious and even provided an unexpected and delightful anniversary congratulation over the PA system of the flight. But it didn't stop there. Vanessa, at HNL, provided the exact same level of consistency and unparalleled customer service with a few minor ticket discrepancies on the trip home. All in all I look forward to my next adventure with Hawaiian Airlines. read more

Delayed one day and they kept you waiting by hiding the factor. Avoid it if possible. Wise solution is to keep transparency.. read more

Loved flying with Hawaiian. Super friendly customer service. Food was good. Lay down seats were comfortable and made the flight comfortable read more

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I've been flying Hawaiian Airlines a bit over the past year, twice to Hawaii and once on the way to Japan, so I've gotten used to them and quite frankly, they're pretty unexceptional. I don't know why, but I'm just not excited to fly with them. They are a step up from Southwest because you can choose your seat and they offer a hot meal (if you're doing the five hour from the west coast to Hawaii, it's a hot breakfast croissant sandwich which goes down hard as a rock). But maybe it's because they have a smaller entertainment library than Southwest and maybe it's because Southwest is a cattle call, but you feel like you get value out of that cattle call. Since HA is not Southwest, you expect the service to be better, but it's not much better. Maybe it's the yucky food- on the connection to Japan which was a 10+ hour flight, the food they served was unpalatable. I don't know. Bland food, bland service and it just leads to a meh experience. read more

Hawaiian Airlines - It looked and tasted exactly the way you think it would, hot and okay. - Airlines Near Me - Seattle, Washington

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At SeaTac, the bag drop personnel were top notch! My nephew might not have made it to his flight on time, if not for the incredible, kind and patient service. Thank you again! read more

Posting an update. I was contacted this week by Hawaiian Airlines. They provided $500 travel vouchers for each member of my family that were on the cancelled flight. That's more like it Hawaiian. Well done making this right. That's the aloha spirit I love about our island home and what I love about this airline. read more

Hawaiian Airlines - Screen shots of how concerns are addressed at Hawaiian Airlines - Airlines Near Me - Seattle, Washington

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I really like Hawaiian Airlines and most of the flight crew is really nice and exudes the Aloha spirit! We fly with HA because being from Hawaii we want to support local but with recent events and the price of airfare going up we are seriously looking at other airlines since service is no longer exceptional. The reason for only two stars is recently our flights have been delayed thus causing worry and stress about getting to our car/hotel on time so they don't cancel our reservation. Also, on previous flights the crew is so busy talking amongst themselves that when you interrupt them to ask a question or to ask for a soft drink they make you feel like you are bothering them. Also, why on 6/27/22 did the luggage for flight HA21 take over 35 mins to get to baggage claim? read more

Better problem-solving, when a gate is not open upon arrival. Arriving and then waiting on the on the ground for over an hour is ridiculous.

While I had a previously terrible experience with Hawaiian airlines in 2017, they absolutely redeemed themselves today. After experiencing flight cancellations with Alaska (trying to get home to Seattle from Oahu), we had Alaska book us on a Hawaiian flight. Because of my previous experience (a freakin' nightmare), I was skeptical. Today exceeded my expectations. On our flight from Oahu to Maui (which is extremely short), we were served water and juice. Upon arriving at Maui, our boarding Process to Seattle went smoothly, and our flight offered drinks, dinner, coffee, excellent service, and even free Shutterfly coupons to make 8x8 photo albums! Our dinner consist of a teriyaki chicken sandwich (which was slightly soggy) but very good, and a bag of chips. After our 2 day nightmare with Alaska, Hawaiian really saved the day. Their amenities, kind service, and little perks made our trip home quite a lot better. read more

Hawaiian Airlines - Dinner - Airlines Near Me - Seattle, Washington

I've flown on Hawaiian Airlines in the past and had a pleasant experience. We got tickets to fly to Hawaii in July 2024, to vacation in January 2025. However, in November I suffered some medical issues which prevented me from flying in January. Hawaiian Airlines refused to give me a refund. They refused to allow me to transfer my tickets to my daughter. They would not give me an extension to use the tickets in the future. When I called and spoke to them, I said to the attendant, "you're refusing a refund, you won't let me transfer the credit to my daughter, you won't give me an extension to use the credit. I can only use the tickets to fly to and from Hawaii. So, what am I supposed to do now?" I was told to contact their Hawaiian Consumer Affairs. I wrote to them and hours later received a response, I was told "no", they hadn't even looked into it. I am so angry. I've dealt with medical issues in the past with Delta and Alaska Airlines and both were understanding and were more than happy to help. I spoke to my brother and Aunt about this situation, who both fly Hawaiian on a regular basis. My brother was so angry with Hawaiian Airlines response he wrote to them and said, "he would no longer be purchasing tickets with Hawaiian". My Aunt who flies on a regular to Hawaii to see her Granddaughter was shocked and told me she too would no longer trust Hawaiian. What does Hawaiian get by being so stringent? They just lost 3 customers read more

Sea-Tac is the worse airport and flying Hawaiian Air was just made it worse. The phone app and the kiosk are supposed to make the check in process faster and more efficient. But you can't print luggage tags from your app and the kiosks didn't work so I had to stand in the customer service line for 45 minutes. The baggage drop off line, yes, the line to just drop off your bag after you out the luggage tags on, was a 45 minute wait. Then the Pre-TSA line was really long. I had to pay to use Clear to cut through the line so I wouldn't miss my flight. Worse airport and worse airline. Also had to pay $35 to change to the seat next to the one I had already paid for. Sigh.... read more

If there were zero stars I would give that. Flying from SEATAC to HNL. Worst airport experience ever. App says to come 3 hours early. The counters are not even open. Stood in line for an hour. The system didn't allow us to pay. Took another 40 minutes to check in. Hawaiian Airlines is unwilling to waive fees so we had to pay at the gate. Another delay! HAL needs to get better organized. Right now they are really bad. This is my 2nd trip in the last 2 months. Both were a terrible experience. I'm hoping the in-cabin experience is much better. read more

Recently I flew Hawaiian Airlines for the first time domestically in many years. My sister was getting married, so I needed to fly out to Honolulu for a couple days so I booked flights on Hawaiian. There are three airlines that fly the SEA-HNL route currently. Alaska, Delta and Hawaiian. I have taken flights on the latter two on this route though I have primarily used Delta. In general, I have found the airfares for all three airlines to be similar. So it really comes down to flight experience and schedule. Hawaiian currently offers one flight to and from Honolulu daily. The flight from Seattle leaves in the morning and arrives in Hawaii at mid-day. Whereas the flight to Seattle leaves Hawaii in the afternoon and arrives in the evening. Since I don't like wasting time flying, I have tended to fly on Delta because I have found their mid-evening flight to HNL and red eye to SEA more appealing. It is a bit more public transportation friendly too. If I wanted to take the flight on Hawaiian to Honolulu, an airport shuttle or airport parking would be the only plausible options. The in-board flight experience comparison between Delta and Hawaiian has a few differences. What is the same are that the seats on both are tight. It does not matter which domestic carrier you take, they just are. However, Hawaiian does have a 2-4-2 configuration whereas Delta usually has 3 seats on each side.The main difference between the two comes in food and entertainment. You won't get a meal on Delta, just a drink and a snack. Though I will say the Biscoff cookies are good. Whereas Hawaiian will give you a meal and a snack. The meals are nothing great. Since the flight to Honolulu is early in the morning, all you get on Hawaiian is a stick of cheese, crackers, a macadamia chocolate and some fruit. The flight back to Seattle gets you chicken and rice with veggies. The portion size of the chicken is small. A few bites only. The drink offerings are a bit better. Hawaiian does offer wine with your meal and POG as a drink option. As for entertainment, Hawaiian Airlines has limited free videos and a few music channels. If you want to watch a movie, you will need to pay. Though the offerings are not the newest and greatest. Whereas on Delta, they have a lot of free entertainment to make the 6 hour flight go by quickly. If I had to choose between getting a free meal or movies, I would go for the entertainment. I would rather pack some food to take on-board. Overall, I thought flying Hawaiian was alright. Just make sure to bring a book or load your tablet with movies and TV shows to pass the time. read more

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For our 20th Anniversary we flew to Maui first class and on the return flight we upgraded to first class but didn't realize our seats weren't next to each other. We asked during check in and at the gate before boarding about sitting next to each other. We were told that we would have to ask the passenger in the seat next to us to switch. As we waited to board our names were called so we went to the desk at the gate and she took our tickets and gave us new tickets and guess what we were sitting next to each other. So awesome! When we got on the plane we were actually sitting next to each other with the aisle in between us, but not for long, the flight attendant asked the gentleman sitting next to my husband if he could switch to a different window seat and he generously did, so I got to sit next to my husband. The gal who had called our names happened to get on the plane for a minute and said That's what we do here in Hawaii we are Ohana. Mahalo Hawaii.. Hawaiian airlines is the only way to fly to Hawaii. read more

Rosie in check-in/ticketing is AMAZING. She went above and beyond to help us with our QR code even running to try and get us on the plane. We will never forget her. THANK YOU ROSIE!!!! read more

Hawaiian Airlines - Airlines Near Me - Seattle, Washington

MAHALO FOR BAGGAGE DAMAGE! I flew to Hawaii on November 15, 2019 on flight HA21. The flight itself was OK but my baggage was damaged. I reported the damaged baggage via online chat on the date of loss. Though I bought the baggage used from Goodwill for $30 it was in good condition. (thank God I did not buy new baggage!) But when I picked it up at the baggage claim it was damp and the wheels were damaged so that the baggage would hop when I pulled it along. But I was told that I had to go through a bureaucratic rigmarole to file a claim instead of them agreeing to cut me a $30 check! MANDATORY BUREAUCRATIC NIGHTMARE...IN VAIN! Before flying back home on November 23, I tried to get them to check my baggage in for free rather than charge me the $30 check in fee, which would've made it square. But no! "Claudia" told me at the Honolulu airport that the days of being able to square things up without bureaucratic rigmarole had ended about 15 years earlier. But at least she gave me the baggage damage claim phone number to call and was trying to be helpful. So I had to pay the $30 check-in fee before flying home on flight HA22. The flight home was OK though the seat was uncomfortable at times. At least there was no further damage to the baggage when I picked it up in Seattle. BUREAUCRATIC NIGHTMARE (REPRISE) After I got home I tried reporting it again via the baggage damage claim phone number that was given to me at the Honolulu airport. When I tried calling that number I waited 3 HOURS ON ETERNAL HOLD, IN VAIN,only to be disconnected! So later I tried contacting them by online chat but I was given more rigmarole as I was told to call another phone number. When I called that number, the lady that answered, "Yolanda", took down my complaint (she acted like she was doing me a favor), then told me to email pictures of the damaged baggage as well as explicit instructions regarding how to send the email, which I did, only to get a failure to deliver notice (mailer daemon)! It appears I got the email address she gave me wrong so I had to send it all over again, Which I just did about half an hour ago. It is still pending. But I'm so mad I'm going to dis them on this review anyway! BUREAUCRATIC NIGHTMARE III This rigmarole that I have had to go through and am still going through has been such a nightmare to me that I am writing shit on there Yelp! Right after this review I'm going to advise my travel agent to not book her clients on HA anymore unless they want damaged baggage and a huge bureaucratic rigmarole just to get a $30 check cut for damaged used luggage. I don't care if it was the cheapest flight that she could arrange. (I'm not blaming my travel agent) UPDATE December 27, 2019: KEEP THAT CHECK AND SHOVE IT! Today, I finally got my $30 check from HA in settlement for my damaged luggage. Though Yolanda at first previously required that I destroy my baggage, and then email her a picture of my destroyed baggage, so that it could not be used on a false damaged luggage claim in the future, on HA or any other airline. But I emailed her back, saying that she could keep the $30 but that I would not be flying HA anymore. After going through all that rigmarole, I was not going to destroy a still usable piece of used luggage that I paid $30 for, just to receive a $30 check! NO I WILL NOT BACK DOWN! Later, she called me after she got my email reply. Long story short, she agreed to mail the $30 check without requiring me to destroy the luggage. I therefore bumped up their rating from 1 to 2 stars. STEERAGE CLASS = LAST CLASS! To be fair, when you buy a cheap seat on any airline, you get what you pay for and you don't get what you don't pay for. I cannot imagine anybody who pays for a first class or business class ticket, with expensive new luggage, would ever be required to go through all that rigmarole, especially if they're frequent fliers! (imagine Caledon Hockley going through that rigmarole had the Titanic made it to New York)But I CAN imagine is that the baggage handlers are given strict secret orders to be kinder and gentler with first class/business class luggage! IT'S ALL A DAMN SCAM! In 2008, I flew on another airline and had damaged luggage. I had the choice between having my luggage sent to Dallas for repair, or receive a "free" flight on their airline for up to a year. I chose the latter. The former might've been a good deal IF I were a frequent flyer. But the airlines know that most people are not frequent fliers. They also know that nobody is going to wait for their luggage to be repaired while they're on vacation! What a scam! Update February 26, 2020: I just uploaded a video of the in-flight movie screen doubling as a real time flight progress reporter. Neat! Bumped up from 2 to 3 stars. read more

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Don't know what's up with baggage claim or are we just in a rush. I have been waiting for 2 hours for my bag to come, only for someone to say it's stuck because it's overloaded. We landed around 10:30 it's almost 1 in the morning and I am pregnant with no rest! This is ridiculous, DO BETTER! I'd give it negative stars if I could ! read more

Worst travel experience of my life. Had to reschedule due to Lahaina fire. I was told, if I change my flight, we will lose our funds. Spent over 4 hours speaking to customer service which continued to read the aforementioned from a script. So now instead of being to rebook a direct flight from Oahu, we had to take 2 flights: first to Maui, then Maui to final destination. Also spent 2 hours speaking to customer service with them stating I had to pay twice for baggage fees, when it was a connecting flight with their airline. I really don't know why anyone would use this service. Maybe my worst flight experience of my life. No WiFi on flight? It's 2023. Next, all they offer are screen entertainment in back of seat. They offer tv, music, oh and video games! So much fun sitting in a 5 hour flight have the person behind me continuously punching the screen with his finger which then rocks my whole seat because the screens are so old a simple finger tap will not work. And with this being the only form of entertainment on the plane, my earbud connection did but work. And to top it all off, because if the fires in Maui, we had to reschedule our original vacation. You would think they would accommodate new plans with no fee? Nope. If we change our return flight we then forfeit our entire fare paid. Antiquated, ridiculous, and extremely non customer forward. I will make sure to deter every single person I meet who inquires about Hawaiian Air. Horrible experience. Customer service agents increased the level of absurdity. read more

Our family booked our tickets 10 months in advance because it is important to my family of 7 to have the front row in extra comfort. We paid extra for window and aisle seats on both flights to and from Seattle to Honolulu. They rescheduled our flight twice and despite myself, my husband and my elderly father calling to remind them that we booked these seats almost a year in advance, because the seats themselves were the only reason we did that. You don't save money booking that far in advance but we knew that would be a trade off to get our family where we needed to be seated. I do not want to be separated from my disabled child and we paid so my other two children, who were first time flyers, to get the window seats. At the last minute Hawaiian just gave away all of our seats that were not middle seats. They have a "bidding" process that allows other people to pay extra to kick you out of your seats and all they will say is "so sorry". I kept asking why our family was less important than who that gave our seats to and they would not answer. They gave us no upgrade and said if we wanted any compensation for the difference in price, we need to do that online. If we had known that they never intended to seat our family of 7 together in the seats we selected and paid for, they should have been honest about that and we would have happily paid to book a different airline that would have honored our original agreement. I was especially surprised that my disabled child and elderly father did not matter to them at all. I'm not sure how that doesn't violate the American with Disabilities Act because the people we were bumped for did not appear disabled or elderly, and that was the entire reason we booked these seats. I have never been treated so poorly for something I paid so much for. We wanted a fun "Hawaiian" experience for our kids and my father, but there was zero Aloha for this airline. It's no wonder they have been bought out by Alaskan. They. Just. Don't. Care. read more

Protip Don't leave anything you remotely care about in your check in luggage. They soaked it. Soaking should only be for water parks. We were in Hawaii for a wedding (surprise!) They soaked our suitcase full of nice (well, presentable) dresses and custom suits. No "damage" (according to them,) so they wouldn't reimburse us for anything, despite nothing being wearable. Imagine getting to a destination wedding and nothing being wearable. SMH. read more

We booked three tickets on Hawaiian Airlines in December 2019 for $2,400 for a trip to Hawaii scheduled for June 2020. COVID hit and the trip was cancelled. Hawaiian Airlines told us that they would credit the $2,400 to our account for future travel. Today, I went to reschedule the trip for this June. The fares listed on hawaiianairlines.com for the same three seats as last year came to $1,800. I went to book the tickets using our $2,400 credit and was told that the entire credit would be used. I objected and said that was unfair as I was being charged $2,400 for an $1,800 fare. I was told that is the policy of Hawaiian Airlines. I asked if I could have the $600 difference refunded to me: NO. I asked if I could have the $600 credit remain on our account for future travel: NO. I asked if we could use the $600 difference to upgrade our three seats: NO. Exasperated, I finally asked, "So it is the policy of Hawaiian Airlines to apply a $2,400 credit to a $1,800 fare and simply steal the remaining balance of $600?" Answer: "YES." Do not trust this company. read more

Never ever again... The WORST on time departures and not even weather related, which would be understandable. Leaving Honolulu, the plane was delayed for nearly an hour, then after boarding, everyone sat on the plane waiting for baggage loading. This added another hour. Upon returning, the 1000am flight was delayed until 300pm, then an announcement was made that it will be another hour delay. I d9nt expect much from an airline except on time service. This airline is complete crap... choose another one with better service. read more