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    Hawaii Vision Specialists

    2.1 (58 reviews)
    Closed Closed

    Services - Hawaii Vision Specialists

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    2 More Services

    Laser vision correction

    Retinal imaging

    Hawaii Vision Specialists Photos

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    Recommended Reviews - Hawaii Vision Specialists

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    Protective eye wear with foam padding, for post cataract surgery protection
    Simatai W.

    My mom had cataract surgery done here. Our optometrist Dr. Camblor referred us here. Dr. Driscoll was wonderful in our initial consultation and had great bedside manner; he was kind, a good listener, patient and explained things in a way where I did not feel rushed. The surgery went well and there were no complications. The surgery staff and anesthesiologist were lovely and helpful because my mom has dementia. The procedure takes about 4 hrs of waiting to prep to surgery to resting to check out. This facility is very large, and architecture is a bit cold and unpleasant. So many rooms and doors! Someone said it reminded them of Squid Games. Everything is new and clean though, and it's reassuring to see the latest equipment. I was in need of special protective eyewear for my mom so she would not rub her eyes. No one could help me with this and said I should just go to the hardware store to find goggles. I bought some but they didn't look comfortable enough for her to wear all day. Just before we left though, one of the surgery assistants that I talked to, found the perfect pair of eye protection with foam under the frame! I believe these were some promo samples she found in a drawer. Because these were so comfortable, it made a huge difference in the aftercare! My mom wore them every day for a week. I would recommend they order many of these to help elderly people with cognitive impairment. Or if they actually carry it, inform all the staff. I was really grateful to that assistant for finding these. The key area where they can use improvement is with creating a consistent professionalism within their office/front staff. Getting the younger ones to be more knowledgeable and pro-active, teaching the supervisors to have a kinder and more compassionate TONE when speaking to clients, and making sure the channel of information and documents are given out in timely fashion, would make the experience here much more stellar.

    Beautiful full service vision center
    Hula H.

    This is a state of the art vision center, yet flawed in the delivery of service. The qualified medical doctor is impressive, yet the overall experience could have resulted in deadly consequences on my drive home. Starters; I called to get an estimate for eye surgery. I was told I needed to come in for appt to receive that info. I agreed, appointment made. I waited literally two hours to get the bottom line, $5,000.00. Reasonable. Unfortunately, the eval included eye drops which were administered by an unqualified person. I said I needed to drive home and was not made aware there would be dilation, just to get a cost associated with service. No worries I was told, will wear off in half hour. Led me to another half hour wait for doctor eval. I booked appt for surgery and was prescribed post surgery eye drops. Prescription cost were not explained, $350.00 at pharmacy! I drove home and my sight was impaired since assistant dropped six drops ot more of solution in my eyes because she kept missing my pupil. My drive home was impaired and because of my experience I cancelled surgery and still have $350 worth of unused post surgery medication. Whats worse, I have called 3 times to speak with a doctor to express concerns and no one has called back to clarify or care. Thus, Here is my negative review. Maybe the owners (husband and wife) will respond. The doctors are qualified but need an experienced medical office manager and some quality control measures to get this beautiful, state of the art business on the right track. Better to go here than fly to Honolulu for surgery.

    Amount that was taken from me with no service rendered. Let's see how long it'll take them to credit me back.
    Belinda V.

    They gave great customer service when they answer your phone calls and during my exam for my cataracts. They even helped me get my surgery scheduled and went through what I needed to do step by step. Now here's the bad part, they are partners with Alphaeon credit for those who don't have the money right away. I applied and only got qualified for a certain amount. Shay went online and said that I got approved for $6743.27 and that I needed to bring in cash/credit no checks for the amount of $586.57. Wait a minute! I called Alphaeon and they said that you took my whole amount of the credit of $7750.00!!! Hey! That's a whole $1006.73 OVER!!! That you took and said that you didn't. I even texted them the statement from Alphaeon showing them that you took my whole amount of $7750!!! Whose crooking who now!!! I'm sorry but if I'm going to get bad juju like this coming in, why should I trust them to do my eye SURGERY! A friend said that billing and eye surgery is two different departments. I get that. But it's been a week, yes a week, and Shay from Hawaii Vision (her department) never got back to me about anything. My surgeries, my credit back, because I'm not paying for anything that I didn't have and most of all an apology for her miscommunication! Not on my part, also because Dr. Souza tried to explain and you know what, Dr. Souza seemed liked a genuine person trying to help me but if Shay isn't going to follow through and call be back and explain to me about what's going on, then I'm not going to go through them. Follow me for the update. 5/3/22 9:15am I called to cancel. Let's see how long they take to get my credit loan cancelled and see what they do from here to help me(?) from here to know if YOU should go through the same thing as I did. And yes, I'm upset! Wouldn't you be? Also, call on someone's else's phone, they monitor whose calling. I used a friends phone and they answered right away. Worse part, my friend who works there, just got fired for helping me. Really??? I guess I'm calling the Better Business Bureau to report this business. SHAME ON YOU!

    Email from HVS asking me to vote for them best of East Hawai'i.  Are you insane?

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    5 months ago

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    1 year ago

    Heard this place deleted google reviews so I'll repost here. Went in with eyes working. Now they don't.

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    Dan D.

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    Dan D.

    Mahalo nui!

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    Ask the Community - Hawaii Vision Specialists

    Review Highlights - Hawaii Vision Specialists

    Dr Driscoll,Dr Souza & staff offer a state of the art facility; excellent diagnostics; treatments & Surgery center.

    Mentioned in 2 reviews

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    Rick A Carpenter, DO

    Rick A Carpenter, DO

    2.9(14 reviews)
    0.6 mi

    He's very patient and through. Accommodates people with disabilities and the door frames are wide…read moreenough for big wheelchairs. Also has AC and if you don't want to wait inside then there's chairs outside too. There is a lady who rents an office space for facials if you're interested.

    I went to this office in Hilo to have cataract surgery. This was a mistake I…read more encourage you not to make because of the following: Way too many appts for the surgery, before and after--very unnecessary All appts were never on time, always a long wait. The waiting room was small and packed, so some people had to sit outside. Inadequate parking available. You only meet the actual surgeon, Dr Siapco on the day of surgery, and he is in a rush because there is a line up of people having the surgery. The surgery is at a separate facility and is an assembly line experience. The staff at the surgery center were not properly attentive to me so not aware that I was experiencing atrial fibrillation as it seems no one was watching the monitors. When asked by the anesthesiologist 10 minutes before having my R eye surgery how I was doing, I mentioned I was OK but having wonky heartbeats. Then all of a sudden I'm having a ECG, my surgery cancelled and made to go directly to my PCP while everyone talked stroke stroke stroke creating fear in me. My experience with using this office for cataract surgery was a very traumatic experience.

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    Rick A Carpenter, DO

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    Fernandez Caron K OD -  Eye Q Hawaii

    Fernandez Caron K OD - Eye Q Hawaii

    5.0(2 reviews)
    0.6 mi

    I'm shocked there are no other reviews for Dr. Fernandez, who's been my eye doctor since I moved to…read moreHilo in January 2022. She and her staff have always been great on the basics -- eye exams, new glasses and contacts, etc. -- but I recently had more challenging issue that she was able to figure out when no one else could: Around a year and a half ago, I started having discomfort verging on actual pain in my left eye, discomfort that got worse with my rigid gas permeable contacts in -- to the point where I couldn't keep the lenses in more than an hour, maybe 90 minutes on a good day, making them basically useless. I'll spare you the long odyssey of figuring out what was going on, but two ophthalmologists tried to diagnose and treat me over the course of about a year, trying all the obvious stuff (e.g. dry eye issues) and failing to come up with a solution. So I circled back to Dr. Fernandez in desperation. She spent a LONG time with me, looking at the eye, trying various things -- more time than either ophthalmologist did by far -- and finally she figured it out: I had a relatively rare condition involving deterioration of the nerve leading to my cornea (sorry, but I'm not going to attempt to spell the official name of it). The treatment involved a very expensive recombinant nerve growth factor -- the cost of which, happily, was covered by my insurance, otherwise it would have been a real hardship. It worked. My eyes are still getting used to me wearing contacts again, but yesterday I had them in for over 7 hours with no problems, and probably could have gone longer. Count me as one very happy patient.

    She is the best ophthalmologist I have ever met. Very personable, and professional. I have known…read moreher for 20 years. She has always gone above and beyond what is needed to make the patient comfortable. She is very caring. Hi Caron Aloha Dan(diver)

    Hawaii Vision Specialists - opthamalogists - Updated May 2026

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