Bought a pair of glasses. They needed to be adjusted. Several times I went in and no problem…read more I've been trying to get it adjusted again. I tried 3times to go in for adjustments. Oh she's not here. Leave your number and she'll get back to you. I did. She returned my call the next day and left a message. Just come in and I'll adjust it. I have not seen her yet...I have gone and guess what???draw your own conclusions. They wanted me to call to see if she was there..you know what their phone system is like. They are too busy. It's hard to reach them by phone. I would not recommend going there for glasses or else it'll take time to adjust them.

I absolutely love them. They took such great care of me and definitely made me feel very welcomed…read moreand very comfortable. I definitely recommend coming here to get your eyes checked.

I have to give a shout-out to Eye Care Hawaii for their employees! Everyone is fantastic!…read more The front desk! Kayla, Tasha..&many more! My aunty (who is far into senior yrs) has had the ABSOLUTE BEST treatment -from holding open the door, seeing us coming, to checking her in quickly bc she cannot stand long, to their undivided personal attention by explaining every concept in detail with language she understands and at a volume she can hear! "Thank You" Dr. Camila Nakasone for all your valuable time and patience! Your a walking book of knowledge! The way you handle your elders is epic! Also, the entire staff are wonderful, kind, knowledgeable, and prepared with patience as well! Then, there is Kaylynn! She goes above all expectations! Making each client feel as if they are the ONLY one! The place is full, and still Kaylynn gives that kind, very knowledgeable service while completing your order! Kaylynn needs to be praised for her contributions in helping through the process that gives sight..something some people take for granted! We appreciate Eye Care Hawaii! We have transferred all care to them! Again, Mahalo for your continued care!

I absolutely love this office staff and each experience my 'Ohana and I have had with them! I am…read moresad we will be leaving a place such as this! The care here is real and personal! Quick, stress free and understanding flexible and can text for scheduling communication! I love the lobby such a beautiful way to bring nature inside to keep a custom personal touch while dividing the open space but keeping it open and the flow of patient care and the process of seeing the doctor and getting your glasses fitted is perfect! I enjoy the staff and atmosphere! I will miss this place!

While the staff are great, their idea of what is acceptable wait time is ridiculous! Expect to wait…read moreat least an hour past your scheduled appointment time. They're always overbooked; I've showed up to be told that I need to reschedule because they're so behind. They need to get their s*** together and realize that their patients have schedules too! UPDATED: After I submitted this review, they called me and apologized for the weight. I have to complement them on following up like that, and I upgraded my review from a one star to a three star because of their promptness in responding to my negative review.

The physician Dr Meali'inani is great! She does such a thorough exam! Her staff is also excellent!…read moreShe help myself and my son as well.

Your search for the perfect eye care professional ends here. The Dr.'s and their staff are…read morefriendly, efficient and knowledgeable. They have unique frames, including designer ones, and can make your glasses onsite. The Doctors are thorough, patient, and has a great sense of humor. My first ever eye exam was a breeze. Friendly, professional, and no hassle - that pretty much sums it up.

I am overwhelmed by the genuinely friendliness of the staff here…read more I was referred her by my doctor after eye procedure and I was hesitant at first as my procedure was done in a large city center. The doctors are very good and, yes this is a very busy place so come with patience and wear warm clothes, the a/c is on and it gets chilly after a while lots of patience want to see these great doctor (mine is Dr. Safi) TV in waiting room and free wifi.

I would give Bennett Eye Group zero stars if I could. They totally messed up what should have been…read morea routine lens replacement during cataract surgery. I paid for an upgraded lens which was supposed to allow me to see without glasses. However, because they installed it in an incorrect position, it's totally useless and I have had to go back to wearing glasses. Dr. Safi stated to me that his colleague who performed the surgery had to guess at the placement and he guessed wrong! I have tried repeatedly to get a refund of the $2,000 that I paid for the Panoptic lens but they have been totally unresponsive. I have called many, many times and sent emails to no avail. My advice: spread the word that this group should not be trusted to do your cataract surgery.

Im getting cosmetic eye surgery elsewhere. My surgeon told me I needed to get my eyelid measured. I…read morescheduled that. When I arrived I asked how long it will take tyem to measure? Front desk told me 90 minutes. I waa upset that no one told me the length of the appt, the cost, or that they required a full eye exam. If my surgeon didnt require it why do they? Dr Wally at costco just completed my eye exam for under $150! They used all the sane technology. Next, they were 30 min late. They sat me in different rooms and my entire appt once started took 3 hours. I was furious to soend 1/2 my day there while my ride had to wait. The worst part of this visit was that I never saw one employee wash their hands or the equipment. They sat me in front of the machine and didnt clean it, we both left and I looked back and they sat the next person and no cleaning after me or hefore the next patient. The lady touched my eye with tool so yes my eye/chin touched a lot of parts. My hands touched items. Thank God I didnt catch pink eye. I would like to complain about 10 more items but I dont even want to waste another second on this office. Very sad and majorly ripped off. I never felt cared for at all.

Dr Ng is the best on the big island. Done 2 surgeries with him. Both went well. Beautiful office…read moreand very nice staff too.

Dr. Ng is the BEST Eye Surgeon/ Eye Doctor on the Big Island…read more This Doctor is so sought after every second of his time is accounted for, full schedule in Hilo, surgeries on Oahu plus helps people in Guam. His waiting rooms are packed but he and his staff are very efficient because demand for his services is so high. Don't believe the negative social media reviews, I've been going to him for 4 years and only have had great experiences with him and his excellent staff. He helped save my eye years ago with an e very complicated surgery other eye doctors wouldn't even touch. Trust me, go see Dr Ng if you want the best eye care you can get on the Big Island. Christopher Von Wiegandt Jr

Dr. Senft has been my Primary Eye Doctor for the past six months. She is always smiling and very…read morefriendly. She also had the best staff, who are very knowledgeable working with her. I've been having headaches for as long as I can remember, and none of my Drs. could explain it. I've also been having difficulty driving at night. After seeing Dr. Senft, and having the laser treatment done, my headaches have subsided and it's a lot easier for me to drive at night. Wish I knew about this sooner. I've also told Dr. Senft about my grandma and how her eyes have been affecting her. My grams went in, had the laser done in one eye, found out she needed cataract surgery done on the other. After the surgery, my grams is much happier and very appreciative of what Dr. Senft and her staff has done. Just like any eye dr. the wait time for some patients is long, depends on what you're doing. However, they do let you know how long you may have to wait and they also offer coffee, tea, water and pastries while you wait.

Dr. Senft is a brilliant surgeon and diagnostician (trouble finder and fixer). My eyes are safe…read morewith her. I am intrigued as they add wellness services to age us younger longer.

They don't even care. Can't get an appointment, despite urgency and recommendation by the ER for…read morefollow up. "Like I said, go to the ER."

Dr. Senft is the reason I see! My husband and I both had successful cataract surgery and after 15…read moreyears, I still have 20/20 vision!

Disappointed in our glasses from Walmart. They are plastic…read moreglasses and they stretched them to put in the lenses and now they are to big and was told they cannot stretch them back. We had already paid for them so we were stuck with them. Was billed for another person with same name what a pain to clear up. They billing want power of attorney to talk to me about my husbands eye glass bill ( not his exam bill by the doctor ) due to Hippa laws yet this is not a medical bill. Employees are very nice and helpful as they can be but it's not enough if glasses don't fit and billing is screwed up. We will be going back to Costco

Thank you Erin for fixing my prescription sunglasses. I was there with my mom in law and by chance…read moreI asked if they could be fixed? She said no problem, and fixed them for me. Set them straight, like new again! 5 stars. I will be back when I need new glasses.