If you are looking for quality care AND a friendly office, check out Mauna Family. Pure Aloha from…read morethe minute you walk in the door... super organized & efficient staff. Dr Harris is extremely knowledgeable and thorough and gentle. They offer many comfort amenities...including TV glasses! Makes even long procedures feel over quickly and pain free.

From the front desk to the doc herself this team is incredible. I had the greatest experience and…read morefelt very taken care of. Professional, kind, knowledgeable. And if you want to see the gals at the front desk smile a mile, bring them sweets. Thanks everyone for a wonderful first experience. I think this is the start of a really great relationship.

I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

My husband and I were vacationing on the island when he had a temporary crown fall off and we…read moreabsolutely could not get it back on. Of course it happens on a Saturday and not many dental offices are open. And the ones that were, refused to help. Seriously. No one. We had the crown, we even had the glue. We just couldn't get the angle right (upper molar) to get it in place. We figured it would take a dentist less than five minutes to get it back in place. But no one was willing. Except for Dr. Igawa. Everyone in his office was extremely kind and very helpful. They saved our vacation since the sensitivity made eating and drinking very difficult. And we wouldn't be going home for another week! If we lived here, Dr. Igawa would be our dentist. He's a thorough and very kind doctor and has an outstanding and friendly staff!

Do not waste your time here. Healthcare is not their main priority, loyalty is?? I made an…read moreappointment August 2025 to have my teeth worked on, could not even get seen for a filling until Feb 2026, I thought she was joking. I waited and waited for cancellations or earlier appointments, but the pain was unbearable and I had to see a go to the other side of the island to see a different dentist to work on my tooth. Unfortunately, my dentist had a stroke and was unable to practice any longer. When I came back to this dentist August 2026, they made me an appointment, then 2 days later the office supervisor Rochelle called me back and told me that they would be cancelling my appointment, not according to my insurance PPO (because you can switch to any dentist in network at anytime according to HMSA) but because I went to a different dentist and that is against their "office policy," to go and see another dentist when you cant get seen sooner. She hung up on me initially and told me that I should go to another denstist I am more comfortable with, not sure what that means considering I would not be calling to get an appointment if I was uncomfortable. Terrible customer service. I wouldnt want to come back at any point in time and Hilo is a small community ill make sure all my family and friends are aware of this awful experience. My current dentist had a stroke recently and can do longer work on patients and because I went to them for availabilty purposes I can no longer be seen at Island Ohana Dental according to the office manager. Shame on you folks.

Dental Hygienist Jen is by far The Best. When I first started seeing Jen, my gums were in bad shape…read moreand lot of stains on my back teeth. Now my gums are healthy and no stains. Dr. Garret Uehara did a fantastic job on a root canal on a back tooth. I highly recommend Ohana Dental.

I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

The hygienist Adam is amazing! ...BUT that is where it ends. x-ray equipment is out of date to…read moremore advanced machines. My experience with the doctor here (having seen many dentists) is that he was not very thorough with my initial exam. I have had many exams and care deeply about quality. Those "exam" was rushed and lacked the in depth time & effort it takes to really understand whats happening. Generally, a great dentist will show you your own x-rays and explain everything that is happening in detail. Nom of that here. Just a super fast look and light mention of condition of my teeth. Teeth health is extremely important. The dentist here simply doesn't have the passion to care about my teeth as much as I do.

Upon arrival, I had to check in via a monitor with a person in an unknown location then scan my own…read moreinsurance card. I was told to wait in the waiting area while my 9yr old got x-rays. (I would have preferred to stand outside the room while they shoot the image and be his advocate since he is a minor. By the time they invited me back the dentist was arriving. When asked how the cleaning went, I was told they don't clean kids teeth (no scaling, polishing or flossing). Then the fluoride treatment was pretty awful looking which they said would fall away over time. Then, I wanted to make my child's next appt with the dentist at a different location since he's only in this office 1 day per week and they insisted since we got established at Prince Kuhio plaza so we had to keep coming back there. (It's a day I work and was an unforeseen circumstance that I could be there on a Monday to begin with. Once we got home, I checked my child's teeth, he still had terrible calcium deposits on the backside of his lower teeth. Then, I called to ask the dentist to do the job he billed the insurance for, and on 2 separate occasions I got put on hold for 7 and then 10 minutes until I hung up because nobody came back to speak with me and no surprise, nobody called me back. My child has been going to the dentist since he was 2 and has had a hygienist clean his teeth every visit, including scaling and flossing. BTW, no Velcro blanket to strap him down either. He's a great little patient. (I know at least one dentist office in Hilo that wont let parents go back with their kid after age 7 and they use restraints if needed...is that even legal?) Hawaii Family Dental billed my insurance, with the EOB stating I may owe $500+. When I called billing they say I owe nothing. Not sure what's going on there... Oh- and it took 6mo or more to even get an appt with Hawai'i Family Dental. Sorry to say- I would NOT recommend this place.

Wow, Hawaii Family Dental has been great reg8my dental needs and concerns! Dr. Tupua, the dental…read morehygienists, are so good at their jobs adding friendliness and positivity. I absolutely trust them for my wholistic dental care

Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

We had an appointment six weeks ago. The experience was not great but also not bad and X-rays were…read moretaken. We were given some options after the visit but we have since left five telephone messages to follow up and gotten no response in all this time. Disappointing and we won't be coming back.

From the moment you arrive until you leave you are treated with professionalism and respect. The…read moreteam is warm and welcoming, makes you feel like a member of the family. Doc is incredibly skilled and works hard to make sure you're comfortable.

The treatment of patients by the billing department. Since is took over 7 months to put my implant…read moreon. When I went to a new dentist. My teeth shifted. Now I have a very, very expensive buck tooth , implant. Auwae!

Thank you Dr. Cantori Your compassion, passion, and…read morepatience made my experience definitely a10/10. Happy New Year.

They tried to steal from Me 275.00 I told them I have hmsa…read moreand I can't pay anything out of pocket Dr Aziz looked in my mouth for 5 seconds and tried to charge HMSA 275 .00 and now they want me yo pay .The office smells bad like feces and urine

My husband walked on with emergency extractions the staff were friendly and accommodating. The…read moredentist was gentle and prompt we were in and out within 2 hours. AMAZING PEOPLE.

My husband went here in August and paid for his service that day. Then in October a $40 bill comes…read moreso I pay it. Then in November a larger bill of $100+ comes so I'm like what is going on? I call the billing number to see if there is a mix up. They tell me to go into the office. The office explains that I had over paid by over $100+ & should not be getting billed. The office explains they will clarify with billing And that a return check should be coming in the mail. But it will take a few weeks. By January no check has come. So I call billing to find out where my check is. The manager says "oh yeah I remember getting an email about this, but I didn't know it was an urgent matter & we were waiting for the insurance to pay their portion. I'll work on this today. " Basically we overpaid by $100+, six months ago & are still waiting for our money back.

The entire staff was so professional and a pleasure to work with. The office was immaculate with…read morestate-of-the-art equipment and I was very impressed. Dr. Benjamin Rotwein explained thoroughly the procedure to be done (tooth extraction, bone graft and implant) and offered options as well as recommendations. I received very good before, during, and after surgery care instructions. After the surgery, Dr. Rotwein called me later in the evening to check how I was doing and if I had any questions and gave me his cell number just in case. Thumbs up to all involved. Mahalo to Big Island Oral Surgery for taking such good care of me.

Being desperate for care for a badly cracked tooth, they were so kind and gentle, and informative,…read more the staff was extra....in every way possible and I so appreciate their kindness and attention to detail. I'm a big CHICKEN, with panic attack fear, when it comes to dental care, and I can honestly say I felt safe. Dr Benjamin Rotwein. Was so gentle and spoke throughout the rough and stubborn pull. He made sure I always had no pain. His genuine care and concern eased my fears kept me calm. Dr B made sure I had his private cell because of the long weekend Excellent care. Highly recommend big island oral surgery , thank you for being kind.