Dr Sagawa has totally changed my fear about going to the dentist. I went to his office on an…read moreemergency basis, and I sure wasn't expecting such a good experience due to my previous experiences going to the dentist. NO PAIN, thank you for restoring my faith in going to have my teeth work on I am looking forward to my next visit. and perhaps years to come everything about his practice is a well above 5-star office staff is amazing and have a good vibe their service is top notch I left his office one happy camper.

Dr Kevin and his staff are really nice and personable. I would recommend him to anyone looking for…read morenew or want to switch dental practices. I switched and wished I did it sooner!

I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

My husband and I were vacationing on the island when he had a temporary crown fall off and we…read moreabsolutely could not get it back on. Of course it happens on a Saturday and not many dental offices are open. And the ones that were, refused to help. Seriously. No one. We had the crown, we even had the glue. We just couldn't get the angle right (upper molar) to get it in place. We figured it would take a dentist less than five minutes to get it back in place. But no one was willing. Except for Dr. Igawa. Everyone in his office was extremely kind and very helpful. They saved our vacation since the sensitivity made eating and drinking very difficult. And we wouldn't be going home for another week! If we lived here, Dr. Igawa would be our dentist. He's a thorough and very kind doctor and has an outstanding and friendly staff!

From the moment you arrive until you leave you are treated with professionalism and respect. The…read moreteam is warm and welcoming, makes you feel like a member of the family. Doc is incredibly skilled and works hard to make sure you're comfortable.

The treatment of patients by the billing department. Since is took over 7 months to put my implant…read moreon. When I went to a new dentist. My teeth shifted. Now I have a very, very expensive buck tooth , implant. Auwae!

When my son had a seizure and broke his tooth his dentist was out of town. I called every dentist…read moretrying to get help. All the offices refused to help but Dr Sugiyama office kindly squeezed him in and helped us. My son was panicking and screaming but Dr didn't hesitated but made him calm and advised us very positively. Thank you so much. Dr Sugiyama is a great Dr and also great human being. Aloha

Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

I moved to Hilo for work and was going back and forth to Oahu to see my previous dentist. This got…read moreto be expensive and then COVID hit, which made it impossible. After asking around, I was referred to Dr. Leong. I wish I had known about him sooner. He and his staff are kind, patient, non-judgmental and always happy to see you. I am not a person who is afraid of the dentist but I know that some people are. They are very gentle and will tell you as things are happening. I have tori mandibularis (bones growing under the tongue and the top of my mouth), which makes x-rays painful. They were such pros in doing the x-rays with the bitewings that there was no discomfort or pain. They accept most insurance and copayments are minimal. It is easy to schedule, cancel or reschedule or appointments. I highly recommend this dental practice to anyone.

I had an oral infection emergency, which my PCP would not assist me with antibiotics, and I had no…read moredentist as yet. I phoned Dr. Leong's office and he got me in very quickly. He did prescribe the antibiotics to eliminate my infection before my first actual dental care visit. His staff are very friendly and cooperative, going out of their way to assist me with an insurance set back. The staff, as I witnessed, were very conscientious with disinfecting and taking Covid-19 precautions. Dr. Leong is now my permanent dentist. He is efficient, gentle, and caring of my pain threshold. I am a finicky shopper or products and services. Dr. Leong gets two thumbs up and I highly recommend him.

Thank you Dr. Cantori Your compassion, passion, and…read morepatience made my experience definitely a10/10. Happy New Year.

They tried to steal from Me 275.00 I told them I have hmsa…read moreand I can't pay anything out of pocket Dr Aziz looked in my mouth for 5 seconds and tried to charge HMSA 275 .00 and now they want me yo pay .The office smells bad like feces and urine

I really liked this dental office and I have been to quite a few over the years. Unlike other…read morereviewers on this page I am actually going to review the business based on ethics, professionalism and sanitation. Not about the location of a bathroom. First and foremost the office appears extremely well kept. I am disappointed with the reading material they offer, each time I visit it is the same magazines. I am tired of reading the same article about Brad Pitt and Angelina Jolie. When I was escorted to the back the rooms also looked well cleaned and there were no apparent hazards to my health that made me nervous. The doctors and nurses all appeared to be well groomed and healthy themselves. Secondly, I appreciate that they call back quite quickly, if there are ever any hiccups in scheduling they usually never have to move me but an hour or two around my previously scheduled appointment. They were very clear and upfront about what my insurance covered and what it wouldn't and communicated with me to make sure I consented with the proper x-rays and treatments. Recently, I went in to get my bottom wisdom teeth removed and I am very happy with my experience. The specialist is flown in from Oahu once a month and I really enjoyed his methods and I felt very comfortable.I specifically enjoyed that they didn't require that I was put under for the procedure. This is huge brownie points for me because any doctor that automatically jumps to the conclusion that you need to go under is not a doctor I recommend to anyone. The main reason I gave this establishment 4 stars instead of 5 is because upon my discharge after my wisdom extraction I was not informed of a condition called 'dry socket.' On day four of my healing I was in so much pain that I blew through the pain meds they prescribed me and was still in tears. Thanks to a coworker who told me about the condition which prompted me to google and call back to arrange an appointment to follow up and verify my condition. Sure enough I had 'dry socket' and was immediately seen within the hour by the doctor which was very much appreciated. I felt relief from my pain within 4 hours and had no need to take further pain medication after treatment for the dry socket was completed (appointment took 15 minutes). Overall, I am very happy with this business and I will be a returning client. However, I will take it upon myself to ask a few more questions to make sure I am prepared for anything in the future after any procedures are done. I just wish someone would have told me about potential issues before hand which would have saved me from significant pain.

I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

I recently needed some crowns. His treatment strategy saved me several hundred (more than $1000)…read moredollars. Also, his appointments are consistently on time.

From the owner: Call today to schedule an appointment for a healthy, radiant smile for families and other cosmetic…read moreneeds from Cory Wakano DDS.

I'm one of those types that actually likes going the dentist. I've had many different experiences…read moreover the years-- a mix of good, neutral and bad, so I've been impressed with the consistency of good work at Takata Dental. All of the front office staff, dental assistants and hygienists are warm and friendly. Doctor is very clear, asks if you have questions/concerns. I've always felt comfortable and welcome by everyone. A few tips though-- be punctual as they are strict with that. Getting on the schedule can be tough at first, it will likely take more than 6 months. But once you are seen initially, you can generally schedule cleanings every 6 months.

I have contacted the scheduling/receptionist of this particular office and I was not provided the…read moreCare that I was hoping for. I am trying to schedule an appointment for my kids on a day that works for my husband and I busy schedule. You have a Receptionist (Esther) whom does not take into consideration of changes and bypasses Rescheduling my kids to keep them on your scheduke for their Dental Treatment. My issue has NOT been resolved and your receptionist (Esther) likes to Disrespect and bypass the task that she was supposed to do. Esther has horrible customer service while providing care and respect to certain patients time, especially when she was advised of the changes of when we are available. Horrible experience while scheduling my appointment because Per Esther- I will inform my Dental Provider and see if he is willing to do the procedure on a saturday." That was not done and should not have taken Esther all day to provide a logical answer. She did not do what was mentioned to me at 07:45am HST yesterday 09/02/2025. You have a Disrespectful receptionist handling your scheduling of appointments that initially Refused to Reschedule after being told about changes to our schedule during the week. Esther needs to work on figuring out a solution that is best for Bother Provider/Patient. She did not do neither and was Quick to just cancel the appointment. I still have not been transferred to the Manager. Is this the type of Customer Service I have to experience when I schedule an appointment for my kids Dental Treatment?

Best dentist in Hilo! Friendly staff, fast, efficient, and only recommends what you need. Great for…read morekids and adults!

Dr. Chong does exceptional work. The staff is very personal and attentive. I'm extremely pleased…read morewith the crown I received. Highly recommended!