I have been going to this business for a very long time, probably about 25 years. I recently went to get a pedicure and was extremely disappointed. I did not recognize one face, everyone sitting there is new to this location and I honestly am not sure that any of them have a license or experience. The man that did my pedicure seemed like he was in pain and could barely move, he did appear quite old as well, that may explain is lack of mobility. He did not soak off my shellac polish, which you are charged for, he used a drill and drilled straight through a few of my toe nails!, he also left some of the old base coat on one of my big toes even though he drilled away most of the layers of my other toe nails. . I HAD strong, healthy toenails until I left here. I asked repeatedly to have my toes nails cut down low and filed more round than square, I run and when they are long they push against my shoes and hurt.When they are square they break. The cut down and shape I asked for never happened, the tech did not understand English but another employee seemed to translate what I was asking for, obviously not. The tech just went thru the motions of the steps, and the pedicure was over quickly. I had smooth feet prior to the pedicure but left with rough feet. There man that simulated a pedicure on me didn't apply the Polish, a young lady sat down to do that. The shellac polish I paid $20 extra dollars for was sloppy, did not cover my toenails on the sides and did not go all the way down to my cuticle, which made it look like I need a pedicure again. The tech kept sitting the light to seal the shellac plush , on my wet polish, it was like this was her first time attempting to use this system. I had to Keep telling her she had the light on my toes but she would just move the light, not check the Polish to see if she needed to touch it up When I was told to sit under a dryer, which makes no sense because I got shellac, I noticed my right toe nail had a piece of free edge that was barely connected (this damaged occurred from the excessive drilling that went thru my nail!) when I started trying to figure out why my toenail looked like that the tech that polished then, which was not the guy who "did the pedicure" walked by and said that I had a crack in my nail that's why it looks like that!?!? I was quite confused why you would do a pedicure, not cut the free edge of that I asked to have cut down but instead cause damage to the free edge and then polish over it. I asked a 3rd employee how she expected me to pay for this? My feet looked better with the old shellac on it prior to walking in.
I know this is long but I really want my experience shared to avoid anyone else going there, wasting their time, not getting what they asked for and having to go through what I did.
I also had my 14 year old, very shy, niece with me. I specifically asked the tech that was to do her nails if she had white tips, not if she could pain white tips. I made it very clear to this lady that my niece wanted white tips with a natural light looking pink acrylic, not a bright pink, she assured me they had white tips and that she understood what my niece wanted. When she was finished she did not have white tips, probably because they don't have them at the shop because it would have been much easier to use them. She had a natural tone tip and a bunch of uneven , full well looking color tips on and painted in shellac. You can see where the wells of the tops are and the top color doesn't even start where the free edge would be. Also, a few of her tips are pointing upwards. She gets her nails done often and does not have the shape or type of nail that this should happen to when applying tips. I asked the tech why she didn't do what I clearly asked for and she said because my niece had tiny nails, which is not true. And they wouldn't have looked right?!?!? WTH? My niece tells me after we were in the car that the tech did the same thing to the client prior to her as well, she says she could hear the girl complaining to her mother.
So when they told me $120 was my total I told them I was not paying to walk out with my toe looking like that with as broken tip that they drilled thru causing the break and with nails on my niece that I didn't ask for. So a 3rd tech is the one who decided to fix my toes, I asked her to cut them short and make them round and don't worry about the bad polish, I was ready to go. This lady applies acrylic to the side of my toenail to make a square shape!!!!! I pulled my toe away and said no, I don't put acrylic on my toes!!! She didn't use a form, dehydrator or primer, she just plopped it on there! read more