Awful experience I had a pool of oil on my driveway the next morning. the car was a quart of oil low. The store told me to refill the quart and come to the store for them to diagnose it. F that I did it myself they didn't tighten the oil plug bolt it was finger tight. I am 30 minutes away from that store thank god I fixed it or I am sure the bolt would have came out and then it would have ruined the car. Already called corporate and working with them to fix this. read more

Went there today the guy at the counter said $130 to change my oil , said I had to put 0w20 synthetic in it. I told him I didn't want to put synthetic in the truck & never had. Truck has 150k miles. That's BUll S..... The owners manual said 5w20 conventional is fine. He told me that anywhere else would tell me the same thing and charge me more. Again that's BULL S.... At Blacks right now $65. Havoline was rude & just trying to take advantage. DON'T GO THERE! DON'T DO BUSINESS with these people. 1 star because 0 isn't an option read more

My family has used the Havoline express lube in Monroe North Carolina for many many years, even before th express lube and were owned by another company. I have probably had an excess of 100 oil changes with various vehicles over the years at this location. I was a palled that I was charged $80 for a synthetic all change with filter.. read more

They're to worried about making a upsale than checking fluids and air pressure in tires

The word express is defined by operating at a high rate of speed. That word should be removed from the title of this business. After 52 minutes of waiting in line only one car has had its oil changed. The gentleman working on the top level has yet to break a sweat in the humidity and definitely has not messed up his hair. I would definitely presume he is getting paid by the hour and that the owner of this business is not aware of the five cars in line wanting to get there oil changed on a Friday morning. read more

I was relieved when they didn't try to sell me every other service they provide. But appalled that they let me leave there and drive away with my autistic son knowing my car was leaking oil. Brian told me that the previous service person had tightened the plug too tight and that there were several screws missing on a skid plate. He said he replaced the plate and got the plug in. If I had any problems to just let him know. The car's SES light came on the next day and it left a puddle of oil in my driveway. I took it back thinking maybe I need to get that plug replaced? No, the tech today showed me the noted that Brian had supposedly gone over with me. They said my the dip stick was dry, and the car was leaking oil when I came in. It also said something about a pan. NONE of this was told to me. What sane person would continue driving a car if it needed work done? Let alone drive around with a special needs child. I would have immediately left and taken it to the dealership. Like I did today when they decided to inform me of my cars issues. The notes also said Warranty Voided. Is that them covering their behind? I can not believe any mechanic would knowingly put a lady and her child at risk like that. Incredibly negligent! The tech told me today that they shouldn't have even done the oil change. I guess they needed the money though? I also got an inspection done and you'd think they would let their customers know if there was a problem. It is apparent that they WILL NOT tell you something is wrong unless they can make money from you fixing it. Sorry excuse for a shop. I will never go back and I will tell everyone I know to stay away from Havoline. read more