I have taken my vehicle to this Havoline location a few times for an oil change and thIs past visit the tech called me into their garage to look at an issue they were having while performing an oil change. The tech showed me one of the four bolts on my vehicles oil pan cover was turning but not coming out so they couldn't do the oil change. He recommended going to a body shop where they would remove the bolt and address the issue and then return once the bolt is freed. He proceeded to state that it was over tightened the last time I was there by one of their techs that was using a pneumatic wrench, thus causing the bolt to be over tightened and was cross-threaded which damaged the bolt. He stated the gentleman that did this caused a few other issues with other vehicles and he said due to that, the tech no longer works there. It took three techs there to figure out how to remove the bolt so that they could change the oil. I thought the issues were over as they said they would see if they had an extra bolt they could use that would fit to replace the damaged one. When they confirmed the oil change was complete, they said they put a bolt in its place and I asked for some sort of discount for the issues they created and nope, they gave me a 10% discount which I usually receive from there and I asked if they put another bolt in the cover and they confirmed they did. After paying and leaving, I drove one block away curious to check and sure enough after looking beneath my vehicle the bolt was missing. All of these techs that worked there are scamming up and down, I guess just to make their money for the day. No honesty or integrity behind their work. I have already reached out to corporate regarding this and getting my money back and hope that everyone that works there gets a thorough in depth training of how to do their jobs. Do not to visit this location unless your looking to have more problems with your vehicle than you started with. read more