GO TO THIS LOCATION!!!…read more Since it was a Saturday, I tried to arrive a few minutes after they opened. I didn't even open the door yet when a representative met me. They checked my car out immediately & proceeded to inform me on next steps. Every single person I spoke to & interacted with was beyond kind. Usually anything to do with having my car worked on comes with a lot of anxiety - it was very refreshing to be in such a calm & welcoming atmosphere. Very grateful to each person there that goes above & beyond; It's evident.

First of all, appointments mean nothing. They just shuffle you in tge mix. I asked the guy. He was…read morehonest. Just to rosette and balance with the appointment: 1. 5 hrs! Why, "We've staffing issues." Let's be clear, that is none of our business or concern. Ive been buying here for, seemingly, ever. At least 10 yrs. They guy says, "If your unhappy, then perhaps someone else." My son waired 4 HOURS for a rotate and balance last week. Appointments mean shit. Don't go to the Monroe, NC location. Is it wrong to expect prompt service ahead of walk-ins with an "appointment"? Yes, there are a few typos. App will not let be correct without re-writing from the correction. DO NOT GO TO DISCOUNT TIRES MONROE, NC!

The owner is so disrespectful!!! The worker's don't know much of anything except changing a tire I…read morewill never take a vehicle there! Nor recommend anyone to go!!!

This business is not just a business. These guys are craftsmen and wizards. They have repeatedly…read moresaved me. Not just with quality workmanship and products they sell, but they helped me out of tough times. They care about the community they serve and should be celebrated by local Government and chamber of commerce for their demonstrated love for the community they serve. Amazing people. Amazing service. In today's world to have this kind of reliable support and service is beyond expectation!

100 percent would recommend. Jeff's crew is amazing to work with. From the people at the front desk…read moreto the mechanics themselves. Always honest and quality work. My family and I have been going here for years and will continue to take our vehicles.

From the owner: Big Brand Tire in Monroe, formerly Roadmaster Tire Pros, delivers quality tires, wheels,…read morealignments, brakes, oil changes, and expert auto repair to the central and Braemar Village areas in and around Monroe. We've built our reputation on honest service, fair pricing, and experienced technicians who understand local driving needs. Every customer receives personalized attention and clear explanations of their vehicle's requirements. Whether it's a simple tire rotation or complex suspension work, we approach every job with precision and care. Choose Big Brand Tire for automotive service you can depend on and relationships built on integrity.

We were referred here by friends who have been bringing their cars here for years, and our only…read moreregret is not coming here sooner. One of our vehicles was in desperate need of TLC. Robbie was great and helped us get in and running again. Due to the amount of work needed for our vehicle, he helped us prioritize what needed to be done urgently and what could wait a bit. He also provided quotes for future work as well. Communication was great, and we were kept updated on the progress/issues as it happened. The place may not look impressive from the outside, but these guys know their stuff and prioritize cars and people over appearances. This is part of why their prices are more affordable than the big name shops that just want your money and don't care if you come back or not. Definitely give them a call!

This is the place to bring your car if you want good service at a fair price, and most importantly,…read moreno upsell and recommendations for unnecessary services. Highly recommend.

We were in a bind tonight needing a trailer tire and Steven helped us out after shop hours. His…read morepricing has been consecutive each time we have purchased trailer tires over the past few years. Very friendly and always helpful.

S&S tire service is a great place to go. They treat you very respectfully and they look after you…read moreto let you know when your car is finished. They have always looked and served me and my family and I will always be a customer.

I've been having my RV serviced here since 2022, very happy with service and workmanship. Prices…read moreare very reasonable. They always have finished on time. Highly recommended

As always the staff are friendly and make sure you are getting what you need and want. They…read moreverified I was getting the tire I had selected before they started work. The waiting area is clean and had a TV going with a car show. The prices are very competitive with other places I've checked especially since I can trust them to do it right.

Staff was very courteous . Very transparent pricing . And also very good pricing . Did a great job…read morewould go there again .

First time customer. Great customer service and excellent product. Was in and out in under 40…read moreminutes with 2 new tires. Very honest people. Thought I also had an issue with a tire sensor, expecting to have one or more replaced. They checked and said, no , I didn't need that. They reset the computer and the indicator light went out. They could just as easily charged me for a sensor and I wouldn't have known. Very refreshing to know honest people still exist.

2nd time I drove extra 20 min to get here had a flat They took me right away always kind employees…read moreand a professional welcome Thanks so much guys God Bless Laurie Citino

My wife went in for a wheel alignment. She was told that because she didn't have hubcaps on her…read morevehicle that the alignment was impossible. I've never heard that in my life. Moral of the story is, if you have wheels on your vehicle and not hubcaps, Mavis cannot complete your alignment.

My previous mechanic retired, and I was worried about finding someone who was not only…read moreknowledgeable, but also honest and reasonably priced. I had an estimate for a repair before starting. However, what really stood out for me was the price for the diagnostic service, which was very reasonable given that after half a day's testing I was told that I didn't need any work done at this time. It's hard to find a shop that combines solid troubleshooting with fair pricing, but this one delivered on both. I recommend this repair shop.

A Rare Find: Honest Advice and Fair Pricing…read more After living in the Charlotte area for three years, I finally needed to find an auto repair shop I could trust. I was looking for a place that was knowledgeable, honest, and fair with pricing. After reading reviews, I decided to try Matthew's Service & Repair and I'm so glad I did. I spoke with one of the owners, Stephen, who actually tried to help me fix the issue myself over the phone before asking me to bring the car in. That kind of honesty and care is rare. When I did bring the car in, it turned out to be a simple repair, and they charged me a very reasonable amount without trying to upsell or take advantage. Stephen was personable, professional, and made me feel confident I had found the right shop. It's clear they value long-term relationships over quick profit. They've definitely earned my future business, and I highly recommend Matthew's Service & Repair to anyone looking for an honest, dependable auto shop in Charlotte.

I can't say enough good things about this have taken our here multiple times for different…read moreissues and they have resolved them with ease. I would trust my prize this Goodyear. The people are kind patient and knowledgeable. I can honestly say they are fair and would not try to take advantage of anyone for giving us a peace of Finch sisters.

3 stars because that's your current rep, and I'm honoring that since haven't been!…read more --- THE Weirdest phone call ever. "Samuel", shout out to you, you knew this was coming. Full disclosure, I had se a reservation for an oil change, nothing crazy, saw an ad, needed one. I called to check in how long approximately they anticipated it taking as I had a commitment following. Sam, this is where you started giving the wildest reasons why I may not even get out of there with one tonight-- potentially failed inspection (warranting state law immediate fix), bays breaking down hydraulics, not knowing repair depth, etc. It just kept getting weirder and more like I shouldn't trust them. I canceled my appointment.