I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

Excellent customer service and staff. Needed work done on my exhaust system, missed my appointment…read more(totally my fault) and they were super accommodating and went above and beyond even when more work than was expected was needed. I would recommend this shop and those guys to anyone needing a good honest mechanic shop. It was my 1st time there and if I need any more work done, they are where I'm going from now on.

This may be a little long…read more I had just bought a Scion xD on Saturday and got it street legal that Monday. I live in Gastonia but took my husband to work off of Sam Furr Rd, about 35 minutes away. Got all the way up there and noticed the car was trying to pull away even with my foot on the brake. Looked down to see the check engine light on and the RPMs revving up to 2k, to 3k over and over again. Now at this moment, I'm feeling sick. I have my 2 year old little girl and skittish basset hound (no Leash either). Clearly, I thought this would be a normal back and forth trip. So I yelp some auto shops in the area and go to one which will not be named, but will be receiving a review from me after this. After speaking with the front desk person for 10 minutes about how a technician has to "troubleshoot" it and drive it (remember my little girl and dog with no leash??) and how it'll cost $120 JUST FOR DIAGNOSIS I finally said "can't you just hook it up to the computer and pull the code?", he was like "oh yeah." I get the code (ECT circuit), call my mechanic & he says I can drive it home but I just bought this car. Idw take any chances. So I google and start calling shops in the area. One shop recommended Barbee Import Services since he only worked on Hondas. Now my phone is dying. I need to get gas, my dog and daughter are WAY OVER being in this car any longer. I call and let the man know my situation, the whole horrible situation. Lol He says "bring it on in." When I pull up, another gentleman starts going over the car automatically, computer hooked up, getting the VIN....within a few minutes they're wanting to pull it up to the bay. The owner graciously let me borrow a leash that had been left by another customer as well (as long as I gave it back) and I hooked up my phone to a charger in the office. So I start walking my dog around to go potty and before I know it, they're pulling the car back over to me and handing me the keys. "It was unplugged." The owner says. I was flabbergasted. "That's it? How much do I owe you?!" "Oh, nothing!" He replies. And he refused to allow me to give him any money. I was in tears. To go from some place that wanted to take advantage of me for whatever reason knowing how absolutely vulnerable I was with a child involved (not to mention, had the first shop I went to helped me the first go around, I would've been able to get my daughter from school at 2:30....something I told them as well) to this awesome small business that valued their integrity and customers care....it truly restored my faith in humanity. (I need to add, I get the first place is trying to run a business but sometimes situations arise where you can be a good human being instead of make money. I had money, just not for what they were asking for.) In any case, I fully intend to bring my cars back to Barbee Import Services, despite living 45 minutes away because I KNOW they will be serviced correctly and with my full trust. I CANNOT recommend Barbee Import Services enough!!! Thank you so much for helping me and bless y'all for being so awesome!!

I came in with an issue on a used vehicle purchased here 9 months ago with less than 2,000 miles…read moreput on it since purchase. It wasn't properly prepared for sale prior to being put out on the lot. It needed a complete brake job with new rotors and that was executed wonderfully but you have to wonder who does the inspections prior to sale. The service staff was amazing and very helpful.

I have recently returned to the state of North Carolina from the Midwest. I was looking for a…read moreNissan Dealership to service my 2015 Nissan Rouge specifically to inspect the transmission(CVT AWD). I had done some research and discovered my year and model was known to have issues with the (C.V.T.). I chose Gastonia Nissan for my service needs based on the favorable reviews. I felt as though I could trust them with my business. The one star rating is for two primary reasons: 1) I paid $201.00 for them to inspect my cars transmission and received and invoice that had NOTHING LISTED for recommended repairs; 2) The service advisor Austin was more focused on directing me to finance 8k worth repairs for a new or remanufactured transmission. What really tips this review to sub 1star, is that based on my 30 plus years of experience with Dealership service departments, the inspection was very simple and quick for them to diagnose and by no means was time or labor intensive. This is very hard to even justify as a $200 price point for 45 minutes of work only using tech to diagnose.

Just got my T baby inspected here. Colleage recommended it to me and I called to make an…read moreappointment - they had same day openings but I booked for the next morning, 9:30am. I arrived a few minutes early and was out, with my car, passed inspection, before 10am. They have a small lot, so I had to park in a questionable spot close to the road. Service was quick and friendly- I can see why my colleague recommended it. They have a K-cup station, wifi, and a little charging dock on the table in the waiting area which all came in handy. And for once it didn't cost an arm and a leg- I think DMV related fees are set, but still they didn't try to upsell anything else. I would definitely come back! @azfitfoodfun

I have taken both my 2004 Toyota Camry and 2021 Toyota Camry here for various service. They are…read morealways honest about what we need, competitive on price, and customer service is always great. They will continue to be our go to auto mechanic.

Had the oil change and NC state inspection done on the same day for both of my cars. No appointment…read moreneeded. They were quick, and do an awesome job refilling my windshield washer fluid and topping off my coolant . The price was reasonable as well. Will definitely recommend this shop for all your auto needs.

First time there w truck. Next day driving truck in town and alarmed that my check engine light…read morecame on with low oil warning. Lucky I was only a couple blocks from the business. Put vehicle up on lift. Found my new oil filter had been installed incorrectly! I was extremely worried my $40,000 trucks engine was ruined. But then they'd have to pay for my truck. The mechanic put in more 0w20 synthetic oil. Filled it up. I made sure dipstick looked good. I would never this place again. Not going to get emotionally burned again. Life is too short.

Love the bell in the loft he was quick nice professional and had some great reading material while…read moreyou wait even let me keep a National Geographic magazine and it made my day ! Best to bring cash

Always great service! And wonderful customer service. Will continue supporting and recommending…read moreothers to visit for their car inspections.

I've been looking for a 2019 vette in the admiral blue for years! Either they had a ton of miles,…read moreaccidents or too many owners. Finally a couple weeks ago I found my baby on cars.com. I called and Gary answered all my questions and was very accommodating to all my needs. He made me videos of the inside/outside of the car and made me feel comfortable buying without seeing it in person. No accidents and only 15k miles on it. I was so excited! They drove it to me today and I couldn't be happier! It's even more gorgeous in person. The whole process from start to finish was great! This is my 4th and final corvette, as I do not like the C8's. I highly recommend Gary "Maverick". He was not pushy and an all around great salesman. I should know as I am also in sales.

I quit going to this deal years ago due to service department being unpleasant and not doing the…read morejob. Today, I had to go back and all I can say is WONDERFUL change. Service department was professional, friendly and just a real joy to deal with. The problem was solved quickly and efficiently. 5 stars for sure.

Having had the misfortune of losing the only key fob to my car, and not being able to find a…read morelocksmith to program for a Volvo, my only choice was to have my car towed the the dealership the weekend before Memorial Day. It took around 3 days to program, and then was told the starter control unit was bad. It took another week for the work to be done. There were a few reasons given for this, and all of this would have been okay if there were any attempt at communication on their end. There wasn't. They had to be called several times to find out when it might be ready. After asking for the total cost before picking it up, we were told that the cost was four hundred dollars more than expected ( they hadn't included the tax. After driving away, the emergency brake was engaged and required quite a bit of finagling to release. Upon calling the dealership to let them know what happened, I wasn't offered an apology, just a statement that they weren't responsible and to have it towed. Overall, it seems that the mechanical work was solid, with the exception of leaving the emergency brake on. However, next time I will take my chances on another dealership, one that prioritizes communication and customer service.

(2 Stars) I am a…read morelongtime Volvo owner; I have purchased and driven three Volvo vehicles since 2010. One of the reasons I have remained loyal to the brand is its longstanding reputation for safety. Unfortunately, my recent service experience at University Volvo Cars left me deeply disappointed and has significantly reduced my confidence in the quality and thoroughness of the work performed. I arrived for a scheduled 3:00 PM appointment to have my vehicle's 100,000-mile service performed. As part of the service process, I expected the vehicle to receive a thorough inspection and for any safety concerns or recommended repairs to be communicated to me before the vehicle was returned. I waited at the dealership for approximately two hours. During that time, I was never given the opportunity to discuss all of the issues identified with my vehicle or make informed decisions about recommended repairs while the vehicle was being serviced. After inquiring about the status of my vehicle, I received a text message that my car was ready, along with a video of the completed service. However, there was no mention that my requested tire rotation had not been performed, nor was there any discussion regarding multiple service alerts that appeared on the dashboard immediately upon startup. The alerts included: * Driver Support System - Reduced Functionality - Service Required * City Safety - Reduced Functionality - Service Required * Regular Maintenance Required These are not minor cosmetic issues. They relate to vehicle systems that Volvo markets as important safety features. What concerns me most is not simply that these issues remained unresolved, but that they were not communicated to me before the vehicle was returned. Had I not observed the warnings myself, I would have driven away unaware that these systems still required attention. When I raised my concerns, I was informed that the technician had already left for the day. By that point, the opportunity to discuss the condition of the vehicle and available options had passed. The service manager offered explanations about why the issues may have been overlooked, but I was disappointed that there was little accountability for such significant omissions. Later, I was asked whether I wanted her to see if someone else could address the concerns. However, by that point, my confidence had already been shaken. If major safety-related warnings were "IGNORED" while the vehicle was already being serviced and on the lift, it was difficult to trust that any subsequent review would be thorough. This experience left me questioning the overall quality of the inspection and service that was performed. If obvious safety-functionality alerts were IGNORED, not communicated, or addressed during a scheduled maintenance visit, how can a customer have confidence that the rest of the inspection was conducted thoroughly? My expectation is simple: if safety-related warnings are present during service, customers should be informed before the vehicle is returned so they can make informed decisions about their vehicle's operation and maintenance. Customers should not have to discover that these issues "STILL" persist after being told their vehicle is ready. As a longtime Volvo customer, I found this experience extremely disappointing and inconsistent with the level of communication, accountability, and safety-focused service I have come to expect from the Volvo brand. Safety has always been one of the primary reasons I have chosen Volvo, and this experience left me feeling that the safety of my vehicle--and by extension, my family and me--was not treated with the level of care and attention it deserved.