Wow, how refreshing to find a business like this. Their prices are posted, the salesman is…read moreextremely knowledgeable and the products are all made in the USA. You can pick your arm style and fabric and get "custom made" pieces for a stock price. The options are endless. They also offer power recliners as well as a wall-hugging design.

Highly recommend recline and design to anyone looking to buy a quality couch with great customer…read moreservice! Tj was super patient with me and my toddler as we wandered the show room picking out our new couch. Fast forward a few years, and he was extremely helpful when one of the buttons fell off our center recliner. He could have easily ignored my plea for help, but instead helped me fix it!! Cannot recommend this place enough!

For those who like consignment or antiques, this is the place to go in the historic district of…read moreFredericksburg. The lady at the main counter was nice, greeting us on the way in and also on the way out....The store is a collection of many "booths" were each one has their own unique specialty like furniture, cookware, plates, music, dolls, jewelry, etc. My husband wanted to check out their vintage LP records so we spent a fair amount of time browsing around. Many of the different booths had specials like 30% off or 50% off...so depending on when you go, you might find an even bigger discount or bargain...

Whenever Wifey and I visit our daughter in Fredericksburg we stop downtown to wander through the…read moreantique shops. We rarely buy anything, but we enjoy the nostalgia. This last trip we wandered into Way Back When since it was the only one open early on a Sunday morning. Well it paid off a little for them and us as we found a couple of items we 'needed' and that were well priced. This place really has a plethora of fun and antique items throughout both floors and the couple who own the place are very nice. We didnt even have to haggle over prices as she discounted our items on her own. Next time we're in town we will definitely stop back here...

If you need to sell an estate, these are your heros. They helped us through the process and made it…read moreas easy as possible. I highly recommend them for estate sales. Oh, and their store downtown is really cool and very interesting.

Really cool store with beautiful pieces at a great price. Lacey was very helpful and friendly…read more Great sales too!

I hardly know where to begin in writing this review. In JUNE of last year, we ordered some very…read moreexpensive shades from Ethan Allen in Fredericksburg for our asymmetrical windows in our great room. From the start, so many things went wrong with this order. Such as: misinformation/confusion from the sales person as to which shades could or could not work in our windows, a grumpy installer who had to come back several times to get the measurements right, poor installation (one of the shades would not operate correctly), the wrong-sized shade that had to be recut and reordered. Hunter Douglas is supposed to be the premier shade manufacturer and I don't know if the problem lies with Hunter Douglas or with the local store who did not seem to know what they are doing and made little attempt to make this right for us. As of right now, January 2021, we are still missing one of the shades that had to be recut because of an error in the measurements. The order was originally placed in the summer of 2019. So we have been waiting for 7 months for completion! You would think the sales person would offer us some kind of remuneration, or would do something to expedite this last section of blind, but that has not happened. I will say that the shades that did manage to get installed look very nice. I will also say that our windows are very oddly shaped. But still ... we could have taken a little vacation on the money we spent on these drapes, not to mention the aggravation of trying to get it all done correctly. I wish I had shopped around. The attached pictures shows one of the shades that would not operate correctly after the installation.

Angela at Ethan Allen in Central Park, Fredericksburg, Va. is a decorating genius! Don't question…read moreor argue just do what she says. Professional decorating with a high quality product I won't shop for furniture anywhere else.

Legacy Worth Protecting--Why Let It Slip? As someone who…read moredeeply values family legacy and community trust, I'm disheartened by the volume of unresolved complaints on here and poor reviews surrounding Value City and other Furniture stores--especially when reading from resources, it's part of the Schottenstein family's long-standing retail heritage. They also own DSW and others. The Schottenstein name carries weight. It represents decades of entrepreneurship, philanthropy, and leadership in American retail. So, it's hard to understand why a company rooted in such values would allow its reputation to erode through repeated customer service failures, delivery issues, and lack of follow-through--many of which are documented across Yelp. I walked into Value City Furniture with $2,200 in store credit from a previously returned product that I paid for. and a $9,000 credit limit--ready to make a purchase. But I had misplaced the physical card tied to the credit. The store manager could see the credit was mine, yet told me I could not use it without the card. No empathy. No effort to help. Just a cold refusal: "We can't do anything unless you have the card." It was like going into your bank with a 2200.00 balance and being told that because you lost your debit card, you can no longer use your balance and given no resolution to replace the card. I felt I was met with attitude because I returned a mattress that I could not sleep in during the trial period. I was sold on the verbal promise that I had 120 days and I could return the mattress. I trusted and believed the wonderful sales lady who sold me over $8,000.00 in product. After waking up with crippling back pain, I tried to return the mattress and was met with resistance and advised I had to continue to sleep and suffer for at least 30 days, and that they had a no-refund policy. When I ask what happened to the grantee's 120-day return policy. I was then shown the fine print on the contract that you get a one-time reselection. The marketing of Grantee's 120-day Return without advertising a no-refund policy in one sentence or statement was a strategic marketing deception. A cheaper mattress may be worse, and a more expensive mattress selection would have been non-returnable. So, I requested store credit, and I was denied, and told taking another mattress was my only option. I didn't request or feel I needed to sit down with an attorney before giving payment after spending hours with my trustworthy store rep. I trusted that she had told me everything I needed to know. She left out the one-time reselection and the money, non-refundable part. I had to involve the BBB to receive an in-store credit for the amount I paid for the mattress. I returned home feeling stunned. How could a company just deny me access to my own money? It was like a bank that can see you have 2200.00 in your account, but the bank tells you it will remain there until you find your debit card, with no offer of a solution for the lost card. Later, I found the cards. On the back, it clearly states: "If this card is lost or stolen, the remaining balance may be replaced." So, I returned to the store, to make sure the cards were still active because I had called their headquarters, hoping for a resolution. I wanted to make sure they didn't cancel out the lost card. Instead, I was met with the same cold demeanor. No eye contact. No welcome. Just: "Your cards are still active." No effort to re-engage me as a customer. No attempt to earn my trust--or my business. Maybe it was because they only want customers who will not reject bad business practices and accept being taken advantage of without speaking up. This wasn't just poor service. It was a missed opportunity. If I were managing that store, I would have said: "Let me call headquarters and see what we can do." I would have shown empathy, offered solutions, and maybe even introduced a sales rep to help me use the $9,000 credit line I had available. That's what good service--and good salesmanship--looks like. Instead, I left feeling like my presence didn't matter. Like my money didn't matter. And that's a shame, because the furniture appears beautiful. But beauty without integrity is a hollow brand. The Schottenstein family built a legacy on trust, entrepreneurship, and service. If this is the direction their stores are heading--cold, transactional, dismissive, and shady--it's not just disappointing. It's tragic. I no longer feel safe doing business there. I fear retaliation is possible through damaged goods, delayed delivery, and then pushed toward the same warranty company so many others have warned about. I don't know what to do now, because I no longer trust the company that is holding my money or their product that the reviewer is complaining about. Save the Legacy and the designers of the furniture, and practice good business. Please! I hate to see a store closing. --

if i could give it zero stars i would.. i am put a claim in…read morefor my mattress i have the matteess since 2019. i took care of this mattress keeping the cover and making sure no water damage or spills. i call the fredericksburg office to come in and pick up replacement and i was told there is small dirt on sed mattress so the warranty has been voided. so no matter how much you try your best to protect you property they will do everything in their power to not honor, anything. i will not buy anything from this company and if anyone ask me i will tell them to run and avoid this company.

Andrew and his team provides superior service for an outstanding brand. We have been shopping at…read moreArhaus for more than 15 years and found the quality of furniture to be among the best. Martha is an awesome sales associate who has always gone above and beyond to ensure customer satisfaction. Her knowledge and understanding of our unique, international tastes and style has been instrumental in the blossoming of pure interior elegance in our home design. Shaun and the rest of the heavy lifters have been flawless in the wrapping and packaging of many large and delicate items. Thanks guys for helping us create a richly satisfying, emotionally rewarding and absolutely visually stimulating home. We are forever indebted to Andrew and his team. Keep up the great work.

We stop in often to see what is available and have always had exceptional service. The selection…read morecontinually is changing and something is always new. Martha is an outstanding sales consultant and has shared her number so we can text with what we may need for one of our spaces. We live in Virginia Beach and will even drive up just to hit Pottery Barn and Arhaus and see what is new.

What a hidden gem! Amazing wood engraving service, with exceptional customer service. Quality of…read morethe products is really high and lots of customizable options. Really impressed.

My wife and I absolutely love this store. The customer service is top-notch. My wife has had her…read moreeye on the McDaniel dining room table for a little over a year. Sophia did a wonderful job explaining how we could purchase the floor model or have one custom made. She showed us the different color options and offered to send some wood samples with different stains home with us. Sophia also showed us a few chair options we could go with. We ended up getting the floor model and the Estelle chairs which are an amazing combination. We ended up saving so much time and money because everything was in stock. We were able to park behind the store when we picked everything up which made it super convenient. Highly recommend David and his staff.

After visiting several furniture stores, we finally found a sectional we liked at Ashley, and…read moreoverall had a positive experience. A big thank you to Branddie for helping us through the process. We had interacted with several sales associates during multiple visits, but her friendly, helpful, and low-pressure approach made all the difference. She answered our questions without being pushy, which made us feel comfortable moving forward with the purchase. One downside is the delivery fee structure, it's percentage-based instead of a flat rate, so costs can add up quickly on larger purchases. Also, like most furniture stores, there's a strong push for furniture protection plans (from managers and other sales people). Thankfully, Branddie mentioned it professionally without applying pressure. Finally, value can vary. You can find some decent deals depending on the time of year, but Ashley isn't known for its prices. Shop around and don't rush if something isn't on sale. Overall, your experience at Ashley can depend a lot on who you work with, and Branddie comes highly recommended from us, and made our experience a great one. I'd definitely recommend working with her!

If I could give a zero rating I would. I bought five new chairs from Ashley furniture and the…read moreinsurance package to cover any damage. Within seven weeks, the rattan on the chairs started coming apart. Neither Ashley furniture store or the Montage protection package would fix or replace the chair. I am stuck with a broken chair that still has tags on it.