I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Terrible service by Arterio . We were waiting and waiting for quotes that he kept saying he will…read moresend in two hours , then we call he says by 5pm but no quotes and then we call again he says by tomorrow noon for sure . But nothing no email or calls . Then we call again and he says ok for sure in few hours and I said if we don't get quote by then we will do business with another company and he said ok fine and dropped the phone . Very disappointing and unprofessional. All we did was be professional and had patience and waited for him till when he said he would get back us to . Never did . So much pride and arrogance. Should have just honestly said we don't want to work with you .

Dave and his crew originally installed our hardward floors and just completed a full refinish…read more Loved the work. Dave adjusted quickly to a last minute schedule change we requested, and then completed the project extremely quickly. After our inspection, we found a few imperfections. Dave's forman responded the same day and they promptly corrected the couple items we found. It is great to work with Sunshine Flooring.

Just completed a floor refinishing project with David and his crew. They took a dated (and very…read morereddish) floor and transformed it into a contemporary one that looks right out of a magazine. This was my largest home improvement project so far and David was very patient with my questions and very knowledgeable overall. He did things other floor companies told me couldn't be done. His crew was great and very experienced. I'd highly recommend them!

We redid the floors throughout our entire house and Flooring Store did a fantastic job. The…read moresalesperson was very helpful and knowledgeable and Isaac's installers did excellent work.

I had an excellent experience with The Floor Store in San Rafael and would highly recommend them…read more David was wonderful to work with. He was professional, knowledgeable, resourceful, and gave me excellent advice throughout the process. I really appreciated his patience and thoughtful guidance. His crew, including Gwan and Alex, did a superb job with the installation. They were professional, careful, and detail-oriented. They took care of all the details and left everything very clean. The work looks great, and I'm very happy with my new floor. Thank you to David and the whole team for such excellent service and workmanship. I would definitely recommend this store to anyone looking for quality flooring and professional service. Ninique S.

We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This…read moreweekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood.

We couldn't be happier with Juan and Navarro Flooring! They sanded and stained our hardwood floors,…read moreand the transformation has been incredible--it completely changed the look and feel of our home and made it beautiful. Their attention to detail is terrific, and they take great care to protect your home and keep everything clean throughout the process. Most importantly, they are trustworthy, professional, and truly go above and beyond to make sure the job is done right. We highly recommend Juan and Navarro Flooring. You can trust them with your home!

We hired Juan to install some very nice character grade engineered hardwood. i couldn't be happier…read morewith the experience and outcome. Juan was patient in making sure we got exactly what we wanted. We inspected the color together, selected keepers and losers from the varied boards, decided which areas and rooms to choose our favorite boards for.. Juan did much behind the scenes such as meticulous moisture testing, moisture barrier placement to make sure our product would look good long term, not just right after install. He also gracefully handled many unexpected challenges such as manufacturer defects which required a large delayed re-shipment. He stepped up to help us over the hurdle, taking delivery into his own hands to take some time off the schedule. He even helped calm a neighbor who had been upset about unrelated aspects of our general construction project. Juan and his whole crew couldn't be nicer guys, and they are all true professionals that inspire confidence easily. I would definitely hire Navarro Flooring again.

If you're looking for a flawless, stress-free hardwood flooring upgrade, Tom's Hardwood Floors is…read morethe only company you need to call. We replaced 20-year-old carpet throughout our entire home with beautiful engineered hardwood--and the result is nothing short of stunning. - David, our project manager, was responsive and guided us every step--scheduling a site walk immediately, explaining the process clearly, and connecting us with their flooring gallery for expert, no-pressure guidance. - Johnny, the on-site lead, was communicative, accommodating, respectful, and always available. His hands-on leadership kept everything on track and on time. - The install crew was punctual, clean, skilled, and completed our entire home in just two weeks--without cutting corners. Transitions, baseboards, and fine details were flawless. - No surprises, no hidden fees--just honest, fair pricing and clear communication. They stood by their word, every step of the way. Our home now looks brand new. We've worked with many contractors, but Tom's Hardwood Floors sets the gold standard--not just for quality, but for the values of a true family business. Do not look anywhere else. If you want excellence, integrity, and a team that treats your home like their own, Tom's Hardwood Floors is the way.

Tom's did the floors in my unit a few weeks ago. Here are my thoughts:…read more Pros: - Communication: Generally very prompt communication. I wish I got more updates during construction but they sent them whenever I asked. I liked that they were very contentious about talking with my neighbor when their van was blocking a little bit of their driveway--a lot of contractors wouldn't bother. I also had another neighbor who was causing some issues and they kept me in the loop, which I appreciated. - Price: I talked to several contractors and their price was pretty reasonable--not the lowest nor the highest, more in the middle. Cons: - After construction, I noticed some damage on parts that were supposed to be protected. They were minor damages, but annoying. The most noticeable one was a dent on my TV, which left a white dot that I see every time I turn on my TV, which sucks. - In terms of details, I noticed that there were some dings in pretty noticeable parts of the wood. I don't know if it was the crew or the wood came like that, but when I was testing a wood sample before purchasing, I hit the wood with a hammer and it didn't leave a mark, so it would take a lot of force to leave a dent like the one pictured. Kinda disappointing because the dent is smack in the middle of a high traffic area. Some last notes: - David came by to do a final walk through and helped me move some of the heavier furniture back. It didn't bother me but if you're expecting furniture to be put back the way it was originally, you'll want to manage your expectations. - You should definitely hire painters and cleaners after the construction--I didn't think the walls were going to be as scuffed up as they were. And everything will be superrrr dusty, even if it's covered. - When I expressed concern about not all baseboards being replaced, which I thought was the scope of work, he explained that he told his crew to use existing baseboards when possible. He said he did this to save me some cost and offered me $150 to cover the savings. I generally feel positive about this, although if I hadn't mentioned it I don't think it would've come up, so take that for what it's worth.

Awesome job! We contacted Phil for help with a damaged…read moresection of engineered hardwood from heavy traffic and a pet feeding area. Using equal parts craftsmanship, artistry, experience and some miracle worker moves, the floor looks great after he finished. It blended well into the existing area. Minimal disruption in the home and extremely clean/dust control techniques. Beyond satisfied and highly recommend Phil.

I contacted Phil initially to repair an area in my living room that had water damage. He was going…read moreto replace some damaged boards. I then decided that as long as he was here I would refinish all of my hardwood floors as they were pretty worn out. From start to finish, Phil's professionalism, attention to detail and exceptional customer service truly stood out. The quality of work was exceptional. They put plastic barriers where they were sanding and refinishing so the process was very clean. My floors are absolutely beautiful and exceeded my expectations. Aside from the remarkable workmanship, Phil's customer service was top notch. He took the time to understand my specific needs and communicated regularly ensuring that I was informed and involved in every step of the process. Time management was another area where Phil excelled. He completed the work within the timeframe. Phil's dedication to delivering exceptional results, coupled with his impeccable customer service and efficient time management, truly puts him at the top of his craft. I am extremely pleased with my floors. Thank you Phil the Floor Guy for transforming my floors so beautifully.

We had such a wonderful experience with Andrew and then a fantastic and quick install with Jorge. I…read moream a local realtor who needed floors redone in a property. Andrew was able to meet me get me fantastic floors and have them installed without a hitch! I am redoing my floors and will Absolutely be using them!

The store has a great selection but I found the sales staff completely unhelpful and rude. The…read morefirst person told me they couldn't tell me any prices, the second salesperson disappeared for 15 minutes and couldn't direct me to the price point I needed. I then called the next day and the man on the phone seemed bothered by my call. When I inquired about prices for 'Naturally Aged' flooring he told me he didn't know. So I asked if he could please call the vendor and he said yes but whatever the price was, expect it to increase. Why have items on display that you don't want to sell? Why be a salesperson if you don't like helping people? They won't be getting my business.

Very bad experience…read more Floortex sent a very unprofessional installer who did a poor job and took a very long time. The Floortex salesman refused to correct the poor installation, and complained loudly and rudely that he was losing money on the deal. He offered to rip out the carpet and let me forfeit my deposit as his only remedy. The carpet was not set flush against the walls, and the pattern did not match where the seams were sewn together. The installer, who was in very poor health, took over twelve hours to complete a very small bedroom and short hallway. Now I'm stuck with expensive, poorly installed carpet and an an angry carpet salesman.

I was looking for carpet and cork flooring that would be as hypoallergenic as possible, rather than…read moreoff gassing for weeks or even months. At a time when both materials were often out of stock, Floortex Design, and especially Rouben Kembikian, did an incredible job. Ruben made helpful suggestions as far as what to choose, especially the right type of carpet padding. He made several phone calls to find the cork flooring I wanted, and even ordered samples that I could take home. Then, he personally oversaw the installation. Everything fell into place perfectly. I love my new carpet and cork flooring. I highly recommend Floortex Design.

Amazing service and job completed…read more After submitting my request on yelp, Art almost immediately called me. He provide proper details of the job, how long it would take, how long he has been in a business, and proper chemicals and steps he would take. He answered all my questions and even sent a detailed quote with summary on the different flake options. Beautiful Garage was very competitive in pricing and I ultimately choose them. They were able to come within 1 week. The crew showed up and surprisingly finished my 1 car garage in 1 day. I thought it would take two days but I guess since it was small enough, it was a 1 day job. Overall, very happy with the results.

The garage turned out beautifully. They were quick and efficient with good communication.read more