Steer far away from this place. Floor Online installed a small area of flooring with white oak hardwood. Terry said that the hardwood should be acclimatized for several days up to a week before installing. According to my contractor it was dumped one day and installed the next day without proper acclimatization, as Terry had promised. The installer also did a bad job selecting pieces that were of very different colorations. The ultimate result of the lack of acclimatization was that the floor boards starting cupping. Terry told me to use dehumidifiers in the area to make them come down. As this didn't work, I told Terry that he did not proper acclimatize the wood. He got very upset, and denied that this happened. He denied this, despite acknowledging that the guy he used for the job was a "one-time-thing" and do not work with him anymore. He said he would come by and take a look at it. He said that every time I called, but he never called back or came by. This is a greedy and dishonest company. If I could give Floor Online zero stars I would. read more

I have worked with Terry twice putting down engineered hardwood floors, and once for tiling my kitchen. The installers, Billy for the hardwood floors, and Tsomo for the tiling, were skilled, efficient, clean(!), respectful, helpful, and chill hard workers, as were their crews. Billy helped me save money by doing a repair so less material needed to be used, which worked because he is so careful. Tsomo communicated with me by text or phone every step of the way. And so did Terry, the boss. Fair prices. All good. read more

I'm sure I am much happier with the quality of service and craftsmanship of Terry and his team than I would have been with the competitor I chose to cancel after reading reviews. I'm sure the determination to secure the job had a lot to do with as well, but that said a lot for me. The materials arrived when Terry said it would. The installation begin when I was told it would and the quality of work needn't be doubted. I would recommend Floorsonline to anyone looking for reasonably priced, quality floor installations. Thanks again. read more

I was looking for only 40 Sq.Ft of floor to patch up an existing floor. After talking to at lease 5 companies I am so lucky I found Terry (FloorOnline.com). I have been impressed by Terry's knowledge and professionalism at every step of the process. He gave me multiple options and honestly explained the diference. He ordered a floor, delivered it from his office to my house for no charged, opened one box to make sure color and size are right!. What impressed me most was his attention to detail and his willingness to help. I would heartily recommend his firm to anyone looking for a floor or it's installation. read more

We decided to renovate our floors and were lucky enough to find Terry and Floor Online. There was a wide range of hardwood flooring to choose from and we were able to find something that was a perfect fit. Terry and his crew worked extremely hard, finished on time, and did an amazing job at installing the flooring. Not only that, but Terry has great connections and helped set up a contractor to install tile and also a plumber to remove fixtures in the bathroom while the tile was being installed. We are extremely satisfied with the work, the entire process was stress free, and Terry is great to work with. We highly recommend Floor Online! read more

Just replaced the carpet in our entire bottom floor. I couldn't be happier with this company! They were very quick and very polite! The installers checked in whenever they came or went and we're fairly quite the whole time. In fact the only noises we heard from them were the tools they were using and it was still fairly quiet. Terry is a wonderful man and I loved how quickly he made this happen for us! Thank you to all of the guys who worked on this project! And thank you Joe Door for recommending this company to us! read more

Floor Online - The hallway looks amazing! - Flooring Near Me - San Rafael, California

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After meeting with about 10 wood floor installers I'm so glad I found FloorOnline and Terry. He brought samples to my home, got back to me quickly and could do the work about 3-4 weeks sooner than many others I'd contacted. His crew was great, concerned about quality, didn't break anything in all the furniture moving and had me check periodically to make sure I was pleased. He stopped by to check in as the work was being done and so did Mario who was lovely and quite helpful. Finding a trustworthy installer is hard and it's difficult to know who to trust... glad I chose Terry and his crew. read more

After my whole house flooded, I was lucky to find Terry at Flooronline. i visited his showroom, and after hearing what I was looking for, Terry showed me a number of flooring choices at a number of different cost points. Even before I had the insurance check in hand, Terry arranged to have the flooring installed. His installation crew arrived on time, was responsible and skilled at their work. He came by periodically to check on the work being done. He was always available by phone with any questions. I am so happy with my new floors. I would definitely recommend his company to anyone interested in new floors. read more

Terry was recommended to me by the real estate agent who sold me my new house. Am I ever glad I followed her recommendation! I wanted to install wood flooring in my dining room, refinish the existing wood flooring throughout the remainder of the first floor of my house, and install new carpet on the second floor. I had no prior experience with such a project. Terry very helpful and informative in talking me through the various design decisions. Even more importantly, his pricing was very reasonable; the project was completed within the tight time frame I had available, and the quality of every aspect of the work was excellent. And throughout, Terry and his crew were a pleasure to deal with. I recommend Flooronline without qualification! read more

We talked to several companies about getting 1200 square feet of hardwood floors installed. Terry was incredibly helpful, even explaining where wood is sourced from, we were delighted to choose American made over Chinese imports based on his knowledge. He also gave us a very good price, beating every other quote hands down, including Home Depot and empire floors. His contractors have just finished, top guys who worked so hard to give us a perfect result. They accommodated every detail we asked for, left the house immaculate and were 100% reliable. I am happily recommending them and floor online to everyone. read more

I worked with Tom Shores, a contractor in February, on redoing the bath and the floors. He used fellow from Mexico and his brother who worked for Mario Bravo. He had ' bought the business'. The brother and a fellow from Guatemala did the work and the brother who didi the work first wanted to make a deal 'on the side'. I objected and Tom intervened. Then they moved everything out except for the living room where I slept and did the floors. They didn't return! I called Tom and said it had been seven days and how long? The younger brother who didn't like me because I didn't like his 'on the side' deal, was just going to leave me hanging.Finally they moved most of the belongings back in the house. But after they left I found the a Cartier watch and a ring that had been in the closet was missing. Five thousand dollars for that work was a terrible experience. Be careful! read more

Terry at Flooronline is knowledgeable, patient, and understands the complexity involved with flooring an entire house. We needed just below 2000 sq ft of flooring and carpet. He let us take home multiple hardwood floor samples, explained the differences between all of them, has great attention to details, and worked around our crazy schedule. When it came time for the install, his crew was professional, courteous, and very skilled in the trade. Carpet installation took only 1 day so we were ahead of the game. Oh, and since Terry is the owner, there weren't any sales gimmicks. He's a straight shooter and takes pride in what he does. I highly recommend him. read more