I had an emergency visit for a vision problem. The staff are so friendly and Dr DeMerrit is very…read moreknowledgeable. Scans determined the issue very quickly and eased my concerns. If I could give more stars, I would!

So I took my busted up glasses to Insight Vision Center. All the pieces were in a box. I didn't…read morehave much hope. They said they could help and 45 minutes later called and said all was well. And then they said, "No charge." Now, a business can't afford that level of service all the time but I was both impressed and grateful. All the possible stars to the Insight Vision Center Team. Your kindness and generosity is amazing.

Been going there for years with no problem. Now all of a sudden all kinds of stuff not covered by…read moreinsurance, they say. They never even billed the proper insurance. Have played phone tag for hours and hours for weeks trying to get it straightened out. Nothing but double talk and BS. Now they have given it to a collection agency!! Seriously!!! They claim we never corresponded with them over the issues. Blatant lying. IMHO, new management trying to bilk customers, and squeeze out all the $$$$ they can before they file for bankruptcy. It's the American way, Capitalism at its finest.

Online scheduling doesn't work and their call center scheduling is terrible. There are also no…read moreappointment reminders. It is surprising how difficult this company makes it to simple schedule an appointment.

Short review, experience not so good…read more The details: Had an exam in December and explained to Dr Davies what I need for bifocals for reading my PC and vehicle instrumentation. I felt the exam went well. After the exam the fit tech (not sure exactly what their title is) had me pick frames and took measurements. I explained to her as well that my new specs were for my PC. She asked specific questions about the lens options. A few days after this visit it dawned on me she didn't ask about the blue blocker on the lenses for monitors, so I called and asked if that was included. The answer was no, but they would add that protection to the Rx and that would delay delivery of the lenses. I was good with that, so the wait was on. The wait took about 5 to 6 weeks, but the holidays were in there, so this might be the norm for this time of year. When I went to pick up my new specs, they fit perfect. Didn't take but a few minutes and I was out the door, which is where this story goes south. I hopped it the truck, hit the start button, and when the instrument panel lit up, everything was a blur. Couldn't read anything with either the distance or bifocal part of the lens. If I recall correctly, it was near the end of the day, so I decided to head home rather than go back inside. I couldn't understand how the Rx didn't work after explaining to the doc the distance I needed them to focus on. I decided not to contact the office, but rather see if anyone would call to follow up on new specs. I believe I waited about 2 weeks, and when no one called I decided to send them an email stating the issues that I had and that I could drop them off at the office and they could donate this pair to someone who may need them. The office returned my email with a phone call and asked if I would come back to the office so the doctor could reevaluate and make adjustments. I agreed. Back at the office I explained to Dr Davies the issues I was having. She had me try several different lenses on a portable frame that I used to look at the instrument panel from that distance. After several lens changes we believed we had a winner for the distance I needed. For the long range lenses, I still wasn't too sure about. Didn't seem to be as good as what I had. I was able to read several things throughout the office at different distances but thought it could be better. That's when the fit tech caught me by surprise. She said, "But will they work?" Then she repeated it. This was definitely the turning point for me. I stated, yes, they could work, but why would I pay for new glasses that just work? I expect them to be better than what they are replacing." Dr Davies was standing there and didn't say a word, which was also disappointing. So Dr Davies suggested I try the new specs for a week and take notes of what wasn't working for the distance, which is what I did. I noted several issues, including the fact that my eyes seemed strained when wearing them under LED lighting. This info was communicated via email. I did state that I wouldn't be back, that I would wait later in the year and attempt a new pair. I never received a response, maybe due to my comment, but would have thought I would have least got an OK or something. I'm not trying to run the business out of town. I prefer the smaller businesses rather than the big box stores, but I can get glasses and "make it work" anywhere. This is just one opinion, and maybe others will have better luck, however I will seek services elsewhere. So, 2 stars. 1. Dr Davies. Seems dedicated. 2. The store was clean, well maintained. Yes, clean matters.

Dr McDowell is a great eye doctor. He takes his time with his patient, really listens, and is very…read moreintelligent. I have been a patient since they opened and would not go anywhere else. Definitely recommend this doctor.

Rude, heavy set man up front took it very personal that I didn't want my eyes dilated. So personal…read morethat this guy apparently decided to hold my contacts hostage. After two weeks, I dropped by to see what was up with my order and he declared snidely that he called twice and was told wrong number. I looked at the number on the paper, and it was my correct number. I said he must have dialed wrong. He says he absolutely did not dial the wrong number and insists that an older woman answered the phone and said "wrong number" both times. Very indignant. I guess I must have blacked out and decided to play pranks to delay getting my lenses. Such a shame, because the optometrists and the rest of the staff have always been amazing. My husband and I will not be back, and I will certainly tell other local people my experience. I feel sorry for anyone who has to interact with that toxic personality on the daily... my sympathies are with you.

Super helpful staff who explains it all to you instead of slapping a price in front of your wallet…read morelike most places. Opticians are very good at what they do and do not sell you anything you don't want unless it's absolutely necessary. Other places just tell you a cost where General Optical staff explain what and why they are offering what they suggest. Very knowledgeable and friendly.

The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

Really helpful, pleasant, easy to work with staff. Dr Kreig was exceptional and the staff went…read moreabove and beyond advocating with my insurance.

They are on time with scheduling and very helpful. They understand that your time is valuable. So…read morethey are very efficient during your appointment.

Cherry isn't the only optometrist in town but they are choice. Good hours, time-conscious, very…read morefriendly and excellent customer service. We always enjoy our annual visits, as the place has a light and upbeat vibe. They have a huge selection of frames and different options. I switch off from regular glasses, to prescription sunglasses year to year. They have the lastest equipment and don't have to dilate your eyes with sticky drops to complete a full exam. They offer a warranty on your lens for $20. No questions asked, they'll replace them. We'll worth the $ especially when you have kids. Doesn't cover the frames though. Plenty of parking right outside the door, along M52. They give you eyeglasses cleaning solution and a cloth with every order. Free refills when you bring in your empty bottle too. Super stellar business. We've been long time customers and will be in the future.

Friendly, skilled and knowledgeable ! The staff takes great care of the patients and the doctors…read moreare wonderful!

Easy convenient scheduling. At my appointment upon arrival I promptly greeted by a friendly staff…read moremember. My exam was thorough and the optometrist spent his time with the exam, clearly explaining the process and he answered all my questions. When choosing my glasses all my options were explained, add on items were suggested, however, no high sales pressure to purchase them. My glasses we're ready for pick up a couple days later. Again, when I picked them up I was promptly greeted by a friendly staff member, my glasses were fitted, I was offered adjustments if needed and told to return if I needed any future adjustments. Quality glasses at a reasonable price.

In town for vacation and my glasses broke. Allie took my glasses and fixed them for me. She saved…read moreme some money and wearing broken glasses.

Dr. Silverman has always been friendly. He has given me good eye exams and good service. His staff…read moreis another story. Most of his staff are rude and short with people. Many of them seem very unhappy doing their jobs. I will be looking for a new optometrist's office.

I had Dr. Silverman. He was fantastic. Took the time to explain everything and even followed up…read moreafter about my contact lenses. The best optometrist I've been to.

I love this Eye doc! She is awesome. It can get crazy with getting my family of 6 in the door…read moreonce a year, and with 5 of us in correction! The staff is wonderful and it's always a pleasure. I finally got a pair of glasses that work for me!! Woot!!

Dr. Fraser is absolutely fantastic!! She worked with me, as my diabetes causes my eyes to change,…read moreand is always willing to go the extra mile for me. I appreciate her very much. In general, the rest of the staff are fairly nice. One could learn a bit about customer satisfaction, and that the customer is "always" right. And, another, could use some organizational skills, as I had to provide the same info several times, and had to explain how she should process my payment, so that I could recover a rebate. But, again, they are a very nice team, warm, welcoming, and willing to help you find what will make you happy. I am grateful for Chelsea Vision Care.