The more I visit this place, the more disheartened I get at how much is being squandered.
I have written a fair bit about this restaurant's previous incarnation as a solo Swiss Chalet (https://www.yelp.ca/biz/swiss-chalet-rotisserie-and-grill-mississauga-6?hrid=dWYh_nXRVc1nESDexbCDZg). Needless to say, things haven't improved much.
What was a compelling and inviting restaurant has been transformed into a middling "combo" setup where any sort of goodwill the Swiss Chalet side seemed to have has been tossed out the door in favor of a loud, confusing restaurant where you're lucky if you get the correct order.
Everything I said about the place being a zoo at peak hours is still true, and even worse, the restaurant isn't big enough to handle the confusion. The redesign of the restaurant added high walls around the counters, making it increasingly tough if you need to maneuver around a half-dozen people waiting for their online pickup/call-ahead orders, and having the lineup split in two different directions doesn't help matters.
I came here a couple weeks back to grab a couple of quick chicken sandwich meals, and wasn't very impressed with the staff. While a couple of the servers I know (one of whom was promoted to supervisor) still work there, they've got a lot of young kids who don't seem to know the ropes and waste time meandering about or forgetting simple things on the Harvey's side. (Also, to be fair, they have fixed the problem of randomly serving wrong orders to tables, as they now ask specifically for a table number before they said it down, so that's a plus.)
The drink area is often a disorganized mess, with soda spilled on the counter and straws strewn about. I guess it can be countered by the fact that, just like before, they don't seem to care anymore about who is filling up the drink machine and have since given up on trying to enforce a limit on refills, so that's something. (Speaking of which, I haven't seen the older Middle Eastern owner in months now - is he okay?)
I stick with this place out of loyalty. I stuck with it through the disasterous "closing" that lasted two months ostensibly because of a broken water pipe, stuck with it through meandering service changes and have now stuck with it through its conversion into a half-hearted fast-food joint. I still hold out hope that things will get better, because I've been coming here since it opened in the late 90s and I'm a sucker for the familiar. read more