1. Harvard Ford Service Center

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Harvard, IL

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Harvard Ford Service Center

3.0 (2 reviews)
Closed • 7:00 am - 4:00 pm

Services - Harvard Ford Service Center

Auto general diagnosis

Auto no-start diagnosis

Auto noise diagnosis

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Acertus

Acertus

(202 reviews)

This is my 2nd review of our experience dealing with Guardian Auto Transport but I feel it's well…read moredeserved. Most auto transport companies simply function as brokers which is great until something goes wrong and then you are left to deal with the problem on your own - NOT with Guardian Auto Transport! Not only is their customer service excellent but I especially want to acknowledge Andrea who always goes the extra mile to stay in touch with updates all the way until our vehicle is received. A few years ago we had a bad experience with a transport company brokered by Guardian that damaged our car in transit. We received it on a weekend so I assumed that I would have to wait until Monday to hear back from Guardian Auto Transport customer service but to my surprise I not only had follow up calls on Saturday from Andrea but also got a response from a supervisor on Sunday as well. The transport company didn't want to take responsibility for damage done but we had a video prior to our car being unloaded showing the damage & Guardian Auto Transport really went to bat on our behalf & the transporter had to pay for the damage they caused by loading our car improperly. We just had our car shipped from Los Angele to Seattle & it arrived in pristine condition & the driver was a great communicator as well. I thank all who were involved with getting our vehicle to us safely & in a timely manner. As the old saying goes, you get what you pay for & Guardian Auto Transport & their fabulous employees really deliver!!

I needed a car transport service; I found this company. I wanted the car shipped within a few days…read morebecause I won't be in my new state until next week, and the salesperson noted it. They told me they were coming Friday, and I did not get a 4-hour window call or anything. I called the company, and they told me it could take 2 days for the person to pick up the car. I wasn't home around 8pm, and the guy called me and said he was ready to pick up the car, and I had to rush home and set everything up, and he told me he was dropping the car to my new state the next day. The delivery guy said, "Oh, we could just lock the keys in the car?" So you really were going to lock the keys in the car so someone could steal the car? I had to scramble to find a family member to pick up the car. The driver never called me or communicated anything or even called me to tell me he's on the way with the car; we had to play guessing games. The communication was pretty bad, and after the car shipped, I got an email for tracking information. I would not recommend this company unless you're going to be at the receiving end when the car ships or you're out of luck.

Stateway Auto Transport

Stateway Auto Transport

(29 reviews)

I am currently in the midst of a difficult divorce and my soon to be ex-husband had requested my…read morepickup and all of our tools. I live in Colorado and he has moved back to North Carolina. Going through such a stressful situation, I was dreading the process of transporting everything to him so much. I Googled auto transport companies and Stateway Auto Transport topped the list. I remember when I dialed the number, I said to myself that it was going to be the first of more than likely many phone calls searching for someone to help me. Not only was I sending a pickup, I was also needing to fill the bed of the truck with numerous contractor tools. I was worried that would be an issue. Bill Pontrelli answered the phone and from the first moment on, he was nothing but professional, courteous, helpful, and incredibly kind! He assured me they could take care of everything I needed and provided me with a quote. On a sidenote, when I moved from North Carolina back to Colorado eight years ago, I spent days searching for auto transport companies to ship the same pickup. The cost of the vehicle itself was exactly the same as the other company charged me eight years ago. The added weight of the tools increased the price somewhat, but it was vastly more affordable than shipping them separately. To be honest, I felt more comfortable with Stateway than I did the other company right off the bat. I wasn't treated like just another sale to them. I was treated like a human being, even shown human kindness when I broke down explaining my situation. When the time came to put the plan into motion, Mr. Pontrelli went into action. He and his manager went above and beyond to meet my deadline. I gave him a date that I wanted it to be shipped and he made it happen! He called me the day they located a driver and within a few hours, the transport pulled in the driveway. Jorge and his wife, Priscilla, quickly loaded the pickup and I watched them go to great pains to secure it effectively. They were both so kind and assured me they would take great care of everything. They worked as a team and drove straight through, reaching the destination in less than a day and a half! Everything arrived safely and intact with absolutely no damage! The following morning, I received a phone call from Mary Botelho from Stateway Customer Service. Once again, I was treated with such wonderful professionalism and kindness. She wanted to follow-up to make sure everything was okay and asked if I had any questions or concerns. I assured her that I was more than satisfied and was, in fact, very grateful for the service they provided. I called Mr. Pontrelli later and thanked him, as well as the drivers. It is an honor to bring to light my extreme satisfaction and appreciation of the excellent experience I received with Stateway Auto Transport and Towing! If the need ever arises for this service again, I will not hesitate to contact their company. Also, I will definitely be recommending them to my family and friends! Thank you, Stateway!!

These guys are crooks! In 2022 used Stateway to move my Mustang from IL to FLA. I was totally…read morehappy with them. On May 17, 2024 I contacted them to move it back to IL. I dealt with Emma Kaplan both times. She requested a deposit via Zelle of $695. I sent it without hesitation based on my 1922 experience. For two weeks she kept telling me she was too busy to schedule my work. On June 3rd she promised to keep me posted - that's the last I've heard from her. On June 11 I asked her to refund my $695. No response. Since then I've chatted on the Stateway website many times, always with a promise that they will get back to me soon. I'm out $695 with little hope of recovering it. These guys are crooks!

Harvard Ford Service Center - autopartssupplies - Updated October 2026

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