I am disgusted and angry at the outrageously poor customer experience that my sister just had here. She has been ordering Thanksgiving dinner for well over 10 years. She even ordered on the years she wasn't hosting in order to stay ' on the list" . She raved about the food and was a strong advocate for this business.
She just called to put in her order and they told her she was " off the list" because she cancelled part of her order last year. She did cancel part of her order because our mother had died after a very long illness. She went , paid for and picked up her order last year. No one said to her when she cancelled the extra food or when she went there that she would be " off the list" because she cancelled a portion. If she didn't cancel, why would they not have had the original order when she showed up. They clearly knew she cancelled. She tried to explain that had she been told the ramifications, she would have paid for and donated the extra food
She is so angry and upset because the owner would not even listen or try to work with her after all these years.
I am angry for her. The food maybe good but clearly the service is not. As a family business I would have expected more compassion and consideration for a long term customer. The fact that they wouldn't even consider putting her " back on the list" is outrageous. read more
