Wonderful Dr. She did my cataract surgery and I had a very positive experience with her and her entire staff.

I found the Gilroy office to be rude and outright hostile. Im on medicare and I was treated like trash. Im in a wheelchair and the office and testing equipment is not handicapped accessible. The doctor is very controlling, you do it HER way or its the highway. I recommend finding another doctor who would be more flexible to your needs, I did. read more

I was referred to Dr Kaur as I need to have a yearly checkup to confirm my medication is not causing damage to my retinas. Dr Kaur is very skilled, thorough and focused on offering the best care. She has also helped me manage my dry eyes. I haven't had any abrasions since we started working together. I am so happy to have found her and highly recommend her. read more

I admire Dr. Harrup Kaur for her precise diagnosis, quick decision and accurate treatment. She was very thorough in preparation for my cataract surgery, especially in her timely treatment of my dry eye syndrome, which is crucial to the outcome of cataract surgery. I can't thank her enough. read more

The reason I am not recommending Dr Harris Kaur is because after seeing her and planning my surgery for my right eye...she changed her mind and tells me to go see another Dr! my price is this $$ and I operate at the hospital not surgery center and my price is fixed...I didn't say i wasn't going to pay her! Why after all this back and forth going to see her she is acting this way??she said i wouldn't had used the lens my Dr used on my left eye the first time I saw her, she would had used a different lens. At my appointment with her she change her mind after examining my right eye again and she told me yeah the Dr did my left eye did use the right lens and you should go to him or go to this other doctor ..and I'm thinking why is she saying all this to me? I emailed her Office and asking her explain to me what went wrong?. and also called the office and receptionist saying that she's not gonna do the surgery!! With very very dry attitude! This is really weird! Never responded to my email! read more

In Oct. I reported on my first consultation with Dr Kaur. Well... last week she operated on my Right Eye (LACS). IOL was placed; Drainage blocks were cleaned out; A new Stent was put in place; and my Astigmatism was corrected. Who would have thought I had so many issues in one eye? Here is the difference! On Friday morning I texted the Doc. Indicating that I felt some discomfort. Immediately, she arranged me to visit her (same day). When I told her I appreciated her squeezing me in at short notice... Her comment: "Being the weekend, I did not want you to have any issues". As you can see... Dr. Kaur is not just a highly accomplished Ophthalmologist; she is also a very caring human being. What more can you ask for? Dr. Kaur, I will be eternally grateful to you. read more

front office staff is very incompetent. Appointments got re-scheduled at the last minute. They didn't let me know till I came in for my appointment that Dr Kaur wasn't there for the day and I had to go see a backup doctor. The only thing they do well is sending billing invoices promptly. Stopped going to this place. There are lot of good alternatives near the good Samaritan hospital area. read more

Horrible office staff! I had a referral and they called me to make an appointment. When I showed up, after 20 minutes they tell me I'm not part of their network. Called my healthcare provider and they confirmed they are in fact part of the network and should not have turned me away. read more

In my recent office visit,although I was exactly on time, the staff never asked me to bring any papers regarding my insurance. My insurance status is well known to the doctors office including the primary and secondary coverage I had. Front office staff is absolutely worthless and entirely rude. I indicated to them that I will gladly email a copy of ins information the very same day. Front office continued to be RUDE when I walked out. I front office told me that the state issued CA license is invalid. The front office is the most incompetent I have e ever come across. I hope the manager takes notice or THEY. Will FOLD!!! read more

This review is for Dr Irene Hsu-Dresden. She saw my 2 year old for a pediatric eye exam. She was extremely patient, warm, friendly and explained everything very well. I would definitely recommend her to anyone needing a pediatric ophthalmologist. So why the 3 star review? The staff was friendly and handled all paperwork very well. However, I was not impressed with the overall cleanliness of the office. The machine for eye puff lacked paper covers or barriers, the hallway had other "junk" on the countertop including a randomly placed Febreeze can among other odds and ends (not organized), the room was outdated - the unit that the patient looks through was dusty and counter had books and paper work all over them. The assistant didn't wipe down anything with a Sani cloth or alcohol wipe prior to placing near or over my child's eye. I am comparing this to my personal eye doctor's office in Mountain View where the equipment seems more modern and there is barrier paper, tape and the assistant always wipes down equipment in front of the patient. The counters are bare with only things pertaining to eye education on them. I think this doctor is great, but I would definitely recommend they try to get a little more organized and put random items away. Wiping items in front of a patient just gives them peace of mind especially with germs of all sorts going around. read more

While I think Dr. Kaur is very competent and knows her stuff, I have to agree whole heartedly with the comments from other reviewers. I dread calling up the front desk for any request. Simple questions and requests are a nightmare. I called five time to ask them to send a referral to another physician. I need a prescription filled and I know it will be a terrible ordeal to get this accomplished as well. I have never had such a negative experience with any doctor as far as incompetence of the front desk. There are quite a few ladies working there so I don't know what the problem is! read more

I was calling to schedule an appointment for my kid, but after a short call with the front desk, I decided not to. They are impatient and you can feel how much they DON'T CARE. Unless you are calling and already know what you want, don't expect much from this place. read more

Horrible place with rude front desk. I called Wednesday early morning to see if I can schedule an appointment for my sick daughter. After a very lengthy wait hold and putting me on hold like 5 times and asking the same questions every time after hold. Then I was told no appointment are available on Wednesday but she will check what if they can do and give me a call back. I called back next day and Friday and on Friday afternoon they told me basically the pediatric doctor is not in office till Wednesday and no appointments available, I asked why I was told that they will try to fit me on schedule if no doctor is in office for few days rather than telling me that and giving me a chance to look for different alternatives. Ended up going to ER. I think they should care a little more about patients specially small Childers read more

Unprofessional office and manager who do not respond to messages after weeks of calling. Be aware.

I am glad that Dr. Kaur is a magraineur, because she knew that the intense pain I get from those blasted high-intensity blue headlamps shining right in my eyes, from the very beginning to the end of the after-effects, was not an ophthalmic issue, but a neurological issue. I certainly heard fellow-feeling in her voice when I mentioned the pain. Now, about my sister. For people with aphasia, such as my sister, there's a chart with E-like symbols, pointing in different directions. All she had to do was to motion with her hand which way the "prongs" faced, and they were able to judge her distance vision (at least). Because of the field-of-vision tests run, she was able to show us the neurological damage to her vision from the stroke, which helped us understand why C. could read some text, but not all of it. She's always been treated with respect, and I am looked to for answers when C. indicates that she's not sure how to answer, or where an observer's input is needed. read more

I have been seeing Dr. Kaur for several years now and she is an exellent Doctor. Dr. Kaur and her staff are very thorough, professional, prompt and attentive to detail. I feel very comfortable and confident under her care. In fact I have a high regard for her staff as well. This year I needed to have cataract surgery. I asked Dr. Kaur about options for my surgery and opted to get an alternative surgery in lieu of strictly cataract surgery. Dr. Kaur explained all available options to me in detail, she provided in depth details of the procedure I chose and any possible risks associated with the surgery. Before and after the surgery I was given exact instructions to follow at home upon each visit. The front desk staff was also very helpful coordinating times with me to make appointments that I could fit into my schedule. I highly recommend Dr. Kaur she is very precise in her profession and with her techniques for surgery. I am beyond pleased with the outcome. read more

What an awesome opthomologist! I have an eye infection that keeps coming back, and it came back again over the new years. My doctor referred me to Dr. Kuar who came in on Saturday evening to see me. She is the probably the SMARTEST and NICEST doctor I have ever met. And what a beautiful office. She explained so well why my infection keeps returning. The eye drops she ordered did magic overnight. I think I am finally going to get rid of the contacts, take the plunge and get lasik done. And Dr. Kaur will be one doing my lasik surgery, for sure. read more

I wish I actually got a chance to meet Dr Kaur.... I called to schedule a new patient second opinion for my 4 year old. They made me wait 2.5 months for an appointment, which I patiently did. 2 weeks before the appointment they said the dr is leaving early that day and had to reschedule for earlier that day. I had to scramble to find a babysitter to watch my other kid to make it work. Now here I am, THE DAY BEFORE the appointment, and they call saying I have to reschedule because the Dr ISNT LEAVING EARLY that day. I said to forget it because I can and will find another ped ophtho. You can't dick people around like that for months when it is their kids health. Unprofessional without even a sorry. read more

It actually pains me to write this review, because Dr. Kaur is a competent and caring physician who performed successful cataract surgery on me. But the pain of dealing with her office has become too great, and I am actively seeking another opthalmologist. I have had many appointments at her office, arrived on time, and yet I have always had to wait at least 30 minutes to be seen. My most recent visit involved a 45-minute wait in a room with more occupants than one would wish during this time of a pandemic. There is a constant turnover of assistants - I don't recall seeing the same assistant twice in a row. Dealing with the front desk is an exercise in futility. It's a shame - the doctor is excellent, but everything else about her practice is substandard. read more

I first saw Dr. Kaur for an injury to the cornea, was impressed with her and intended to make her my routine ophthalmologist. However, the way the institute is managed does not instill confidence. I see a different ophthalmologist every visit (4). All apparently competent, but it is impossible to build a relationship, and one wonders why they are leaving the institute after a short time? The staff call me for appointments, but don't know what the appointment is for. My medical file and visit notes are not available online. They have to be formally ordered, just so that I can read them. "Tests are performed when doctors are not in the office", which means office visits on two separate days. All in all, while doctors seem competent, the organization is not at the same standard other medical practices provide. read more

Impressive doctor and great results. My father had cataract surgery done by Dr. Kaur, and we are extremely pleased. After decreasing vision for a couple of years, he was told that he has to get cataract surgery on both eyes. Our family friends suggested that we see this eye doctor. She is thorough and detail oriented. She took a few different measurements before the surgery, went over in details for the options in latest lenses suitable for him. We decided to go with this advanced lens, and couldn't be happier. This meticulous doctor combined with these advanced lenses, resulted in no need for glasses after surgery. My dad is very happy. If you are in the San Jose area and need a cataract surgery, definitely consider Dr. Kaur for your eye surgery. read more

Dr Kaur is outstanding. She's very knowledgeable about many subjects within ophthalmology. And she had a comforting manner.

The front office that handles payment and scheduling is hugely disappointing. We had to wait long stretches for the doctor to show up and conduct the examinations which typically didn't take more than 5-8 minutes. Now the worst part is how they handle payment. We've received a letter from them billing us an amount of $440 that should've never happened in the first place. We had Aetna until December 2012 and then switched to Cigna on Jan 2013 (company's change of health insurance services). They never asked us if our insurance had changed upon subsequent visits nor they had informed us that the claims were not met by the old insurance service (Aetna) and this trivial situation would have simply gotten resolved in a timely manner. Instead, their tardiness caused a delay in contacting the right insurance (Cigna) which fell out of the 90-day after service to file a claim. So, they billed us instead for their lousy handling of things and now that we are paying out of pocket for visits that could have been paid for by our insurance as we were fully insured during this period with Cigna. We decided to go with Dr Kaur based on the good reviews on Yelp and the fact that she practiced pediatric vision. Unfortunately, after these negative experiences, we will have to rethink about continuing with her for our child's eye exams and start looking for a different doctor. Update: The billing manager has reached out to me and offered a full refund so I readjusted the rating to reflect reality. read more

I usually don't bother to leave a review. The doctor is good but the service from the staff at this office is unbearable. So I decided to write it down. Do not waste your time to get your eyeglasses here. My daughter waited for her eyeglasses for months. At first they said the frame was back ordered. Why didn't you tell us when we picked the frame? I called more than 3 times and finally got my daughter's eyeglasses after a month. But the frame was a poor fit. With the lenses on, the frame was too close to her face and even sticked to her eyelid. We were told we would get a new frame with nosepiece in a month. Now another two months already passed. I didn't get any updates about it. I am extremely disappointed by their service. Save you time and money. Go somewhere else if you want to get a pair of glass. read more

My daughter was in intense eye pain early one Monday morning. Her pediatrician did not see anything, but clearly something was wrong. She put in a call to California Eye Surgeons, and we were seen by Dr. Kaur and team that day. Yes they had to squeeze us in, but it was worth the wait. Dr. Kaur and team were thorough, and carefully examined my daughter using the latest technology. Ultimately, my daughter was diagnosed with a corneal ulcer, which her pediatrician could not see due to swelling of the cornea (!!). California Eye Surgeons and discussed the results of the exam with us every time we met them, which turned out to be each day of the week, and a couple of times the following week. I cannot speak highly enough of the doctors and the care my daughter received. read more

Dr. Kari is great. Very professional and knowledgeable. Her staff leaves little to be desired. On more than one occasion, seemed like the assistant was a trainee, difficulty doing everything. Tests came back poorly so Dr. Kaur redid and everything came out fine. On this last visit with the Optometrist, my husband explained he had driven himself and did not want his eyes dialated. Dr, Vu said she had to do it but would give him a very small amount. For a simple check, he waited 2 hrs. He then said he had to leave so she quickly did her thing. He said he was totally blind when he walked out of the office, fell against the door and wall. No one came to assist him. He is 86 years old. He sat in his truck for a while then began driving but said he had to pull over because he couldn't see. He sat in a parking lot for over an hour. When he got home and explained what had happened I called the office and left a message. It has been a week and no one from her office has called us back. At 5pm, after his 10am appt, his eyes were still completely dialated. Her front staff is unfriendly, and they have had new people every time we have an appointment. We will not be returning to their office. read more

My wife had unstable vision with floaters problem for the last several years. We had been through two ophthalmologists and one vitreous specialist without any success, while we kept changing prescription glasses and vision continued to worsen. Our daughter, who is also a physician, recommended Dr. Kaur. Dr. Kaur diagnosed her problem in the right eye as macular pucker and referred her to a specialist surgeon. The surgeon, Dr. Mohahan, who also we found to be very competent and skilled surgeon, successfully removed the pucker without any complications to retina. We were warned that the surgery could accelerate the cataract in the operated eye. It did lead to cataract in my wife's operated eye. We returned to Dr. Kaur to have cataract operated. She handled the cataract surgery in most competent and compassionate manner. The surgery was extremely successful, and today, my wife was able to drive with complete confidence without the need for glasses!!! Yes, Dr. Kaur is as good as gets!! We live about 35 miles from her office. But, our long trips to her office were well worth it. She runs a well organized and highly competent practice and we are very thankful that we found her and she resolved my wife's problem to our satisfaction, well beyond expectations. Thank you, we are grateful to you Dr, Kaur. read more

Dr. Kaur is an amazing doctor! I am a very finicky patient when it comes to doctors, so I don't say that about many. She is very thorough in her exams, and reviews with you all the concerns she comes across. Where as in the past with optometrists I have had them prescribe items that were not right for my eye. She is definitely not a doctor that tries to get you out of her chair as fast as possible. I happily travel over an hour to see her. Once I get over my fear of surgery, I will have her do LASIK for me! THANKS DR. KAUR!!!!!!!!!!!!!!! read more

We visited Dr. Kaur today to get our daughter's eyes tested. She is only 5 months old and we were concerned about the baby being cross eyed. The staff was very efficient, we didn't have to wait too long to be seen. The assistant who checked our daughter's eyes first was very good and so was Dr. Kaur herself who was extremely swift and precise in her evaluation. Definitely recommended for pediatric ophthalmology. read more

My 5 year daughter was sent here for a 2nd opinion and I am so glad we came. Dr. Vu and Dr. Kurt were so professional, patient, and great with kids. They seemed very knowledgable and specialized in their field. The doctors assistants were great too. They friendly and great with children. I highly recommend coming if your looking for a great pediatric eye doctor. read more

I took my three year-old child to see Dr Kaur and was impressed at first. The staff was great, I got an appointment quickly, the office is in a great location for us and is clean and nice. Our issue was a chalazion in her eyelid that was protruding into her field of vision. Dr Kaur had her put steroid drops in her eye and use warm compresses to shrink the protrusion and in two days it had receded back into her eyelid. At this point I was not concerned about the bump because it was not noticeable. But Dr Kaur kept her on the drops to try to reduce the bump further.. we were on the drops for three weeks and no more change after the first week. Needless to say, the steroids turned my sweet daughter into a monster! She was angry all the time, was having nights of insomnia, all due to the steroids. After getting a second opinion and speaking to my pediatrician, who both said such a treatment was way too aggressive for such a small child, I stopped the drops and her eye is just fine. Our new Dr said that it was probably the warm compresses that solved the problem, not the drops! So yes, we received results that we needed- at first. Dr Kaur was treating the medical issue as requested. But she never asked how my daughter was reacting to the medicine that has such horrible known side effects. The last appointment that we had with her, my daughter was so unruly and aggressive that I had to physically hold her down for her eye exam. She was taking off her shoes and throwing them. She was screaming and completely losing her mind.. all this was SO out of character. If a doctor is going to prescribe an aggressive treatment to a small child, there MUST be attention paid to the side effects. Perhaps if the Dr had taken more time to speak to us instead of rushing through the appointments she would have realized there was an issue. read more

Dr. Kaur gave me the best vision of my life. She replaced the lenses in both eyes to eliminate the intolerable vision problems caused by cataracts. Her staff treated me with great humor and attention. Dr. Kaur was always careful to explain what the problems were and what the best vision solution would be. She even worked with me to arrange the surgery schedule within certain constraints I was forced to deal with. I also observed that she loves her work because she can directly improve her patients' lives. Overall, Dr. Kaur gave me 20/20 vision without need for glasses or contacts by applying her impeccable surgical and diagnostic skills. I strongly recommend her services for any vision problem. read more

I am so excited that Dr. Kaur now has an office in Los Gatos. She did my mom's eyelids a while back in the Central Valley. My mom's first words to me about her new doctor "Que bonita!". Gotta love a doc who takes care of herself ;) But wat most impressed my mom was that the doctor actually cared about the health of her eyes and took the time to do an exam and found out my mom's at risk for high pressures in the eye. I've been trying to figure out how to get time off work so that I can go to Manteca and have her do my eyelids to. I inherited the puffy eyelids from my mom. But now Dr. Kaur's moved here. I made my appointment to see her. I will update you all when I've had my surgery. Been saving up and can't wait to start the new year with my new look! read more

Dr Kaur is a brilliant Doctor/Surgeon, more than can be said for her front desk staff. I called for an appointment and the girl who answered the phone was very unclear as to how much I would be paying, also when I asked if she wanted my insurance info to verify, she told me that was up to me to do! So, I said FORGET IT and made an appointment elsewhere where they treated me with respect and called my insurance to verify everything, that is called customer service, I have been to this office many times and as many times as I have been there, there is no warm fuzzy feeling coming from that front desk. read more

They overcharged us & made unnecessary appointments every 3 months to get more money out of us for our child. Sent the same bills several times & when I mentioned it, they said they for got to update their system. Strongly suggested our child needs glasses. We saw 3 other doctors & they said glasses are not needed. I'll report these crooks to the proper authorities. read more

I was in for my 6 month check up yesterday afternoon. These visits are usually uneventful. However this time I saw another patient lose his cool for no obvious reason. He started his rant with the desk staff and continued it with the doctor. He chose not to discuss the issue in the private rooms- but in the hallway where the waiting room could hear. I don't know what the issue was but the doctor handled it very well I thought. My appointment was "next" and I didn't see any sign that this previous patient had rattled the doctor- I got the same great eye exam as always. If you want a thorough exam with a good explanation of what's going on, come here. The doctors here actually care about your eye health. If you don't care about your eye health, you can go anywhere (Costco & lens crafters come to mind). Just be aware that a refraction is not a health screening. If you have an eye problem you need to get dilated. Getting dilated takes time- its just a fact of physiology. Also, kids are welcome here. My kids love the doctor and the doctor is great with them. I've been to other places that SAY they specialize in kids but clearly don't have the skills needed to handle them. One note if you are thinking of coming here: I don't think they take VSP which is a deal-breaker for some. I don't have VSP so it doesn't affect me. read more

Dr. Kaur seems very competent and compassionate. I wish I could say the same of her billing staff in the Los Gatos office. huge disappointment. After questioning a couple of line items on the bill, and becoming increasingly frustrated when my questions were deflected, they hung up on me! I called back, and was hung up on again! I called again and asked for the office manager, and was told he was not in and then out right refused a name. Though later I received a VM saying my bill was incorrect and I owed a zero balance, they never addressed the issue of double billing to y insurance company. I have called no less than 9 times this week, and have yet to receive a call back. California Eye Surgeons have ZERO customer service, and more importantly no accountability. So glad I found out before I had the surgery! read more

Went there cause my son has a blurring eye but they didn't verify my insurance even though I gave them all info before I scheduled the appointment. They charged me $290 for the checking which the doctor spent less than half hour cause they said our insurance is not on their network. read more

I went there for Dr. Kaur since my kid needs eye exam. When I called the office, the receptionist said that Dr. Kaur didn't have any opening and referred me to another doctor in the office. I specifically asked if she's an ophthalmologist since my kid needed an eye doctor and not an optometrist. It turned out the doctor who treated my kid is an optometrist. I know that my kid's eyes need to be dilated with prescribed medication to see the inside of the eyes since that's what the other ophthalmologist did with my kid. I asked the optometrist if she could do the eye dilation since it's not under her practice scope. And she said yes. Then later I called back to the office to cancel my appointment since I didn't feel comfortable with the optometrist doing the eye dilation esp. with the little kid. The receptionist was nice and asked if I wanted to change to another date. Then I told her the reason and all of the sudden, she dramatically changed her attitude and said that I owed them some money since my VSP didn't cover some of the expenses. I told her that it was wrong since my insurance would cover medical expenses and I paid nothing with my previous pediatric ophthalmologist because it was under medical and not VSP. VSP pays part of the expenses of optometry that I know. I explained to her that I specifically mentioned to see an ophthalmologist and not an optometrist. The receptionist became so rude and insisted that I owed them money, so I said they could bill me and let me insurance handle it. I don't know how good or bad Dr. Kaur is. However, I know that I will definitely not going back again or recommend this institute to any of my friends, period. read more

My grandchildren had appointments with Dr. Kaur and I was very impressed with her knowledge and professional manners. I am checking with my insurance company now to see if they will cover an exam for myself. She is definitely a professional I would highly recommend. Her staff is amazing and everyone is so friendly and willing to help with all your needs. Children especially need this kind of experience to keep from building fears. Thank you read more