Decided to stop by and make a reservation at the Prada Cafe. Well do I have something to say about this place. As a foreigner traveling here I'm very upset. One I asked about 4 workers in Harrods to show me where this cafe was and they all gave me different directions. It took me almost 10mins and I was almost late to my reservation. Next is I get into the cafe and you can automatically feel judged for whatever you look like or what you're wearing. My husband and I were dressed too knowing this is probably what's to be expected. After we were finally seated we went to order our coffees and teas and the machine isn't working, so we moved forward and ordered our food. Finally after about 20mins our food came and apparently the coffee machine is back in service. We then order our coffee in which we finished all our food and the coffee still never arrived. Service was like a 3/10 not attentive at all. Atmosphere is okay very small and just has the Prada label on everything. If you don't really care for Prada I would say pass on this place. I'm definitely more of a Chanel or Tiffany girl, would never come back. If you're traveling from another country definitely pass not worth it. Actually try going to El&N better service and coffee and also cheaper too. Overall 0/10 would I come back no never. read more

One of my favorites, if not my favorite locations in London! Is it cheesy, of course, but the history behind the store and what it offers to it's customers far succeeds what most would expect. It is a multi level "mini" mall, but on a high end level. You can get anything from gold plated televisions, expensive designer brands, furniture, jewelry, tech equipment, all the way to some of the best snack food in the area. In all honesty, since I've been so many times, I just b-line for the market as it offers everything you need. Is it expensive, yes of course, but it is high quality and actually very delicious. With it's popularity, expect a TON of people no matter what time of the year, so while wandering around, make sure you have a game plan or you will be caught with the flow of the crowd. Highly recommend to anyone visiting the city! read more

Shame on this once exeptional store. I have been trying customerNOT service For 7 days to speak to the food Hall. I needed few items which were limited addition.just like there non exitsent help. I never have felts so frustrated angrey and totally disaplointed in this situation.i might as well be invisible.i have been lied to all week that i will get a call back.fiest it was 48 hours .then 72 hours now its 7 days.im disgusted how they thing that its okay to run a terrlbe cusomer service with zero help or time frame.how can this be acceptable.??i can call my local supermarket and garantee to get my issues dealt with within my first call..this has dragged by ignorant non existing mangerment..that think its okay to mess with there customers time patience and intelligence..enough is enough.this must be looked into.as legally there not doing whst they promise..im still waiting to speak to a manger after 7 ..8..emails and calls asking fot explanation as to why im being ignored.not the first time either..zero stars..all round.they should not have NO CUSTOMER SERVICE as its virtually impossible to get anyone to help you.unacceptiable esp from this high end level of standards.. read more

Harrods is an experience like nothing I have ever seen before. We were able to easily spend a few hours wandering around the store. There are multiple bars and restaurants, we didn't get to try them but they looked fun! We did get to try some chocolate at the chocolate shop, it was tasty and the service was great. We appreciated the employees recommendations. This store is huge and has multiple floors. There is about every shopping category you can think about! Designer, men's, women's, home, gourmet food, candy store, perfume, shoes, you name it. The only downside is the bathroom situation. They are a nightmare to find and when we went they had a 30 person line, for the number of people this store attracts (I think it's 7 floors) I'd imagine they would have more readily available. We originally planned on getting some beverages at a few of the bars but didn't want to have to wait in the 30 person bathroom line again so left before doing any of that. read more

I don't like to leave negative reviews but this is to protect customers. I have had the worst experiencing ordering an item online and then returning it. Their return website does not have true transparency in their process and restrictions. Emailing and WhatsApp don't get you a response. I had to call, in order to get a response. One out of three customer service representative was attentive to me. I thought I was safe through a major department store. They refused a return on an expensive item even though it was sent to me faulty to begin with. The sticker had been moved to begin with on the sole of the shoe. I should've videotaped the condition and looked with a microscopic eye. I tried on the item and it was too big so I returned it. Only for them to say they won't accept it. The representative said even if I say it was faulty they wouldn't accept it. Then they should label certain items nonrefundable. Go straight through the manufacturer and don't order online from Harrods. read more

I admit: I've been here three times in the past three months and each time I'm overwhelmed and overstimulated and I over spend. What can I say: I'm attracted to shiny pretty things and I like souvenirs. I could spend the whole day here and max out my credit card. Please take some time to eat and enjoy the yum cha at Dim Sum Terrace on the 4th floor. The cute little flower shop on the lower ground floor has the most gorgeous and fragrant flowers I have ever seen! Yes...I bought a rose (8£) and it was divine! I found the service very helpful and friendly. read more

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The service workers on the children's floor are extremely rude which is concerning since their on the children's floor my 12 year old niece went to the counter asking for the bathroom and the lady got upset with her and said are you pregnant? Do you have any children? And when she obviously said no she said then you need to see yourself out. The way she worded things and her tone to a child was extremely disrespectful and I don't see myself coming back read more

Giant department store in London. When I walked inside the store, so many people were shopping there it was very crowded. Went to the food area, so many selection of items they have especially chocolate. Bought a potato chips with caviar flavor. If you love food, this is the place to shop also for the gifts to bring home. Totally recommended. read more

Harrods - Potato chips with caviar flavor - Department Stores Near Me - London, XGL

What is not to love about one of the most famous stores in history? I certainly didn't come here to clothes shop, but more to experience the multiple floors of insane displays and cool items on offer. One must-stop in my opinion is the food hall area - so many fun items! Expect to pay a premium for anything sold here. I spent about an hour here and honestly, it was not enough and I was rushed at the end to see it all before closing. 1.5-2hrs is probably more suitable - this is not just a store, it is an attraction in itself. read more

How does Harrods not get 5 stars Iconic eye candy For the visitor don't miss the floor underground for all things Harrods read more

This is our first trip to London, so we decided to partake in some London traditions. First up was afternoon tea. While there are afternoon tea offerings at many local places around London, we chose Harrods based on other reviews and pictures. It was about 65GBP per person, but it was well worth it. The tea room is absolutely beautiful and the live piano created such a warm and inviting environment to have afternoon tea and snacks/treats. You can also purchase wine or sparkling in addition to tea, if you'd like. read more

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Harrods! What can I say about Harrods! I came back to visit Harrods 10 years later and during the holiday season. How special is it during that time of year with all of the holiday decorations and packaged gifts. So many levels of shopping and eating. Reservations for afternoon tea is definitely needed and should be made way in advance thru the website. The basement has this large Harrods Gift Shop where you can buy so many souvenirs. They also have a food court on the first floor, but can be tight and very busy which will need reservations. read more

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I always love harrods! The food is good, the shopping is great, and yes there are usually always deals! Download the app and save more. read more

Harrods - Shopping - Department Stores Near Me - London, XGL

I know it's super touristy but a trip to London would not be same without a quick stop at Harrods. Between the food area which has been completely redesigned and the home furnishings floor, it's always a feat for the eyes. Picked up some chocolates and a few pork Scotch Eggs which we sourced back at our AirBnB. Yum! read more

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Dizzying array of different stores all in one place that's almost too much to deal with, but still an experience. I'd give this place 3 stars for me, but it's not for me it's for people who love to shop. My wife is (or at least used to be) of those people and so we had to come while we were staying in London. The place is pretty much exactly as advertised, which is almost a shrine to the idea of shopping with one of almost every store you can imagine in a labyrinthine warren of stores across more floors and stairwells than you'd expect. The overall effect for me (and even to some extent my wife) was pretty overwhelming more than fun. It was harder than I wanted to find the stores we were actually interested in and even finding a theme (like sunglasses) was pretty hard. The result also meant that there was some decision paralysis where there were just too many options and we wound up not buying anything even when we had some ideas of what we were looking for. read more

Its a beautiful store where you have everything under one roof for every budget. They have amazing team working on the other side of the counter who are lovely to talk to. We tried slice of pistacho cake and layered honey cake. Omg, the cakes were so delicious, you get a generous slice of cake which can be shared by 3 people and priced well. Overall a lovely place. read more

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Honestly, I really didn't know what to expect when I wandered in here. I've heard so much about this place, and how it is really expensive, and really exclusive, but a part of me was expecting it to be like your typical department store. It turned out that it actually is more like a shopping centre as opposed to a department store, and a shopping centre in Shenzen, only much more expensive, and much more exclusive. Basically there are multiple stalls each selling specific brands, and the halls are pretty narrow. I suspect it is because this place pre-dates the modern department store. Still, I wandered around, but I really had no incentive to stay. read more

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What an earth did you buy from Harrods today? Still looking I guess and undoubtedly trying to arouse your inner sense of wellbeing. If it does not match your requirements just check the menu of ingredients waiting to serve your every port of call. Harrods in Knightsbridge, offers the shopping experience which reminds you that it is 'back to school' with the basics, at best. If you get the chance to revisit this very successful undergraduate's prism you will quickly learn that a small core of enthusiasts have trained the human eye in conditioning itself to appreciate what can and can't be afforded, but don't let that put you off your dream job for long-term. However, this international crossover shopping mall is what has basically sustained the new outlook of Knightsbridge and the infamous Sloane Street which leads onward to Sloane Square and Kings Road. Once again, the money business exchange is great which is why the bakery unfortunately remains so commonly out of fashion and considered a bit fad. although the rest of its kitchen get the full support from some of the world's finest chefs. Harrods is home to the only possible people who can make incredible journeys through the biggest adventures where every step counts a reality. That unique ethos has been allowed to tap and change the real world of retail for some of the most richest in society, and which is beyond the natural limits. God help me with next purchase. I haven't a clue what it is going to cost you, and me. read more

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BURBERRY: Shout out to Nunu of Men's Burberry on the 2nd floor for my bucket hat and the two ladies at Women's Burberry on the first floor especially to the lady who took her time to find the medium size on the red hoodie sweatshirt today. Used my Harrods points to get discount for the hat. The hoodie was on sale at 40% off. Happy with the £ I saved today for my purchase. TUDOR: Appreciated Hagib (if I'm not mistaken) for assisting us. read more

Harrods - Department Stores Near Me - London, XGL

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Is there a way to skip going? No. No matter anyone's advice you can't miss Harrods. Will you be excited to go here, depends on your view. Though I'm glad I went, I also could have been satisfied skipping it. Its location is also another reason to avoid it all together. I'm more on the food nerd side and felt the food hall was quite disappointing. read more

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I CANNOT rave enough about this place!! It should be considered the 8th wonder of the world!! It literally has EVERYTHING you could possibly want or need (and even things you didn't know you needed!) Groceries, alcohol, art, books, clothing, jewelry, perfume, bags, couture gowns...I could go on and on! Over 5,000 employees and 10 stories of luxury and FABULOUSNESS!! DO NOT set aside an hour or two to visit!! This is a MINIMUM half day experience (and you still won't get to see a tenth of the store!) I was able to do my shopping, then visit the Tiffanys Cafe and the Prada Cafe (had to go two days because I couldn't get enough!) read more

Harrods - Just an example of the AMAZING dessert area where you can buy gifts for everyone on your list - Department Stores Near Me - London, XGL

We mostly visited the food halls. Lots of delectable looking goodies. We encountered a bit of what we perceived to be poor customer service. We were at the patisserie counter and the counter person promptly asked a family if they needed help. I purposely circled the counter several times in an attempt to get that same counter person to ask me if I needed help. She never did. I hate to say it but I believe it was a case of colorism from a person who is my same color. Finally the person who was working with her asked me if needed help. He answered my questions nicely. Off I went to purchase a chocolate and an almond croissant, Swiss chocolate and a reusable bag. The same person came to the register to speak with the person who was checking me out--while I was being checked out. This was distracting for the salesperson and me. I nicely told the woman who would not provide me assistance and then so rudely interrupted the salesman person who was ringing me out that I told she was rude. She the apologized. We left happy with our croissants and Swiss Chocolate. read more

A place you need to check out even if you don't plan on buying anything! The vibe is cool and it's fun to see all the expensive brands and personnel! You definitely can get lost in here but this is a London gem!! read more

What's not to love!!! Come for shopping, stay for food. It's insane how good the food here is in their little food court/ counters thing. I've been here for shopping, recently came here before closing ( Covid times). Surprised to see how much food there is! Even caviar! Naturally, I went around that whole food court thrice! Scotch egg was divine! Prettiest salmon & creme fraiche was super fresh even at night. They also had butter chicken, fresh pastas! Oysters, spot prawns,Langostines (cooked), lobsters, king crab! Pizzas! Like everything!! Espresso counters ( London fog latte), and chocolates! They have fruit too but chocolates and pastries are to die for. It's fun to buy at each counter and taste or you can commit to one and sit down. I came a little late for taking Togo was the best for me. So much food, I skipped my dinner after and went for more lattes and cakes across the street. The best place ever. It was a decadent evening and didn't break bank. Prices are pretty good! And tastyyy!!! Who knew! read more

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This review is for Harrods food hall. In two occasions I dined at the food hall, first at the caviar bar and the second time at the steak restaurant. Dinning experience at both place was excellent. Prices are very high but you pay for the quality of the food and professional service. Food hall is a great place to take a break after a day of strolling around knight bridge. Enjoy you time. read more

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It's a beautiful store situated in a lovely location with tons of stunning items but the layout and foot traffic is insane. Be prepared to be overwhelmed by the amount of people walking in auto-pilot and store signage is vague at best. I walked around for 20mins trying to find a particular bag only to be directed to men's outdoor section (unisex bag). Upon finding the correct location, I was disappointed with the lack of inventory and color options. Needless to say I left empty handed and decided to visit Selfridges. read more

Extremely poor customer service. Since one year they have not gotten back to me on my poor experience at Harrods. Wonder how this store runs as it seems like such a facade from the outside but they have no clue how to please an unhappy customer. read more

When in London you have to check out Harrods. My wife and I were sure to stop by during the end of our honeymoon. It is a massive store and we were sure to only focus on our favorite areas which were the stuffed animals and toys as well as the gift shop downstairs. The prices can be high but if you shop careful like us the prices are not not bad. We ended up getting chocolates, pens, and oven mitts for our family and friends as well as a British Flag bear for ourselves and a Paddington Bear for our baby niece. The staff there are also very friendly. We also checked out the bar on the lower floor and tried a cider and a beer with our Harrods bear we purchased. read more

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"Only do what your heart tells you." - Lady Diana Location: Knightsbridge, London, England. Harrods is as iconic as Buckingham Palace. Well not quite, but almost. A private luxury retail company that was founded by Charles Harrod in London, circa 1849. Some of the first customers issued credit included: Oscar Wilde, Ellen Terry, Charlie Chaplin, Noël Coward, Gertrude Lawrence, Laurence Olivier and Vivien Leigh. On my journey to Harrods I made sure I visited the food hall and English teas as well as the luxury side of it. A dress code is required for entry, but just note it's not Victorian era properness that is required today, instead common sense and cleanliness is what's more important. To me, it's more a visual experience than shopping in material excess. Just to admire the 19th century Knightsbridge architecture is good enough! The expected Harrods bears can be found throughout the 5 acres of shopping. And I even met Rodney Bear, the official mascot of Harrods! I did manage to find a dapper looking leather card holder for my wallet, of course in the UK 007 colours! So after high tea with my English cousin, it was time for me to leave Knightsbridge. For a purist, you might be disappointed that Harrods is now owned by Qatar holdings, even though the agreement is to keep everything per normal. The Lady Di and Dodi Fayed Memorial was also recently removed and returned to the Fayed estate. Just so you're not disappointed if your main purpose is Lady Diana Spencer. Harrods was just a tad overwhelming, but I admit, a joy too! In the end, a visit to London without Harrods as a date is plain silly. You must visit at least once in your lifetime and definitely go for high tea on the menu! To visit a site that Oscar Wilde once frequented, and later Lady Di was enough for this history romantic. Maybe I don't have Dodi's bank account or Prince Charles' Royal lineage, but I do have my dream that a Lady Di is out there, somewhere. Pip pip Cheerio Time for Tea! Ta! read more

Harrods - London, England: @Harrods High Tea with the English cousin, Bears galore, and in the footsteps of Lady Di... - Department Stores Near Me - London, XGL

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Absolutely a must visit in London!! Hold on to your wallet though it's easy to rack up some coin on your credit cards. It's one of a kind shopping experience. read more

Harrods - Department Stores Near Me - London, XGL

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This is not the Harrods I used to now. It seems to cater to Middle Easterns. It sure has a lot to choose from but is not well displayed. It's crowded. It's difficult to find what you are looking for or even an area and there are not a lot of people available to help. Still it's worth a look as the "Egyptian escalator area" is beautiful. The Lady Di and Dodi memorial are long gone, gone with the sale of the store by the Fayed family to another. I didn't feel this place was as classy as it used to be. Yet it is stocked to the gills with classy things. It's the display and service that are lacking. Decor not great either. read more

Upscale luxury store that has a unique construction to it. It is like there are halls that branch off a center staircase. The ceiling is low so you almost feel like you are in a residencial setting before taking off down the hall to the various departments. I loved the souvenier section and the food court! read more

Harrods - Adidas x Gucci collab... - Department Stores Near Me - London, XGL

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It reminds me of Vegas, over the top and over run with tourists. It still does hvae a great selection of luxury goodsoverrunsouvenirs and good souveignirs. It's still worth a visit so you can check it off your list! read more

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Harrod's exudes high end luxury branding at it's best. They carry anything you could want, but for a high price. The even have an incredibly displayed food area too. I had a light snack, didn't feel like blowing my whole day's food budget for one meal. Everything about this store is up there. I had to stop in just to say I was there. It is one of the prettiest and ornately decorated stores I have ever been to though. read more

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If you have some time and you are in the area please do yourself a favor and visit Harrods. Not just for the luxuruioua ahopping but for the amazing food options they have on site. The Prada and Breakfast at Tiffanys cafes are both located inside. I would recommend setting up a reservation in advance as you do not want to be stuck outside waiting to hopefully have a cancellation. We were able to plan in advance and secure a spot and everything was to die for!. I mean its Tiffanys and Prada, how can you lose? The prices are fair and efinitely not what you expected from big brand names like them. If you are from a major city the prices are pretty on par to eating at any other restaurant in a major metropolitan city. My absolute favorite was the prada cafe but as a die hard BAT movie fanatic i was dyyyyiiing that i was there. Please dress cute because you do not want to miss the great photo ops like i did. read more

Oh enjoyed shopping at this place!!! Me and my friends had fun talking especially to the customer reps of Prada, Aspinal of London, and Tom Ford fragrances. We made big purchases in here! We also like the Harrods handbags, they are of good quality, and the prices are good! I also like it that they give you 10% off when you sign up for their rewards card app. It's awesome! If you have forgotten to buy something, you can use their online ordering, but if you live in another country like USA then you have to pay for shipping. I live that they have everything you can think of, all the designers brands, popular world chocolates and variety of choices in the food department. They also have designers cafes like Prada and Fendi! It's a cool mall! Only in London!!! read more

Beautiful store in an amazing location. As soon as you walk through the entrance, you'll want to explore every department on each of the floors (3-4?). You don't have to love shopping to visit, "window shoppers" will enjoy themselves as well, including visitors looking for souvenirs. Lots of designer departments but we only had time to visit the Louis Vuitton section. Like some businesses in London, they will work with you on taxes and duties. Be sure to put on your walking shoes because there is a lot to explore. read more

No large bag/backpack/luggage allowed. Dress code (smart casual is safe) is enforced! One of the most famous luxury department store in the world with motto "all things for all people, everywhere." The iconic 5 acre 7 floors store is famous for its 1. food halls, 2. 23 restaurants, 3. 330 departments, 4. Egyptian Hall & escalators, 5. signature green bag & products, 6. picnic baskets (can take to Hyde Park) 7. personal shopping-assistance "By Appointment " Hours Store Hours M-Sa 10-9pm; Su 11:30-6pm Located -on Brompton Rd a few blocks south of Hyde Park and Mandarin Oriental -few minutes south of Knightsbridge Subway Station (Brompton Rd exit) on the Picadilly Line -on bus lines #9, 10, 14, 19, 22, 52, 74, 137, 414, 452, C1 Restaurants -reservations can be made via the Harrods website which also gives highlights of each eatery -many close later than store hours Tue-Sa 11pm with last seating at 10pm and can be entered from the street lower ground floor 1. Baccarat Bar (by door 5a; M-F 1-11:30pm, Sa 12-11:30pm, Su 12-10pm) 2. Harrods Social (Michelin chef; M 12-9pm, Tu-Sa 12-11pm, Su 12-6pm) 3. The Tiffany Blue Box Cafe (9:30-7pm) ground floor 1. Dining Hall (6 restaurants including Caviar House by door 8 opens at 12pm & closes M 9pm, Tu-Sa 11pm, Su 6pm) 2. Food Halls/Chocolate Hall (store hours) 3. The Coffee Bar (store hours) 4. Moet & Chandon Champagne Bar (11am-9pm) 5. Prada Cafe (9am-9pm Su 12am-9pm)) second floor 1. Pizzeria & Pasqua (12-9pm, Su 12-6pm) 2. En Shérif (Lebanese; 12-11pm Su til 8pm) third floor 1. Harrods cafe (10-8pm, Su 11:30-6pm) fourth floor 1. Angelo Musa (pastry world champion chef; 12-9pm Su til 6pm) 2. Dim Sum Terrace (11:30-11pm; Su 12pm-6pm) 3. Gordon Ramsay Burger (12-9pm Su til 6pm) 4. The Harrods Tea Rooms (afternoon tea) 5. The Levant Bakery fifth floor 1. Chai Wu (Chinese with luxury twist) 2. Studio Frantzen (12pm-11:30pm; Su 12pm -10:30pm) Rewards Program check if having a get 10% off promotion on selected purchases online & in store History 1849 - 1 room Harrods, with 2 assistants and 1 messenger boy for groceries at the current location, is founded by Charles Henry Harrod (1799-1885), a draper turned grocer, in anticipation for the 1851 Great Exhibition in Hyde Park 1860 - CHH sells Harrods to son Charles Digby Harrod (1841-1905) who then builds up the business into a department store for the wealthy and acquires adjacent properties. 1868 -16 employees 1881 - 100 employees 1883- fire burns down Harrods Dec 3 but was able to still fulfill Xmas deliveries. Rebuilds a bigger store. 1889 -CDH retires & Harrods shares are floated on London Stock Exchange which then are sold to Edgar Cohen (for today's price of 14M pounds) 1894-1905 current 5acre building is built with the design by architect Charles William Stephens 1898 -1st moving staircase (escalator) in England is installed in Harrods and brandy was offered to those nervous getting off 1959 - House of Fraser Co (a British department store group) buys Harrods 1985 - The Fayed brothers buys House of Fraser 1989 - dress code for customers is established and still is enforced 1994 - House of Fraser goes public but Fayed keeps Harrods 1998 - a photograph memorial for Fayed's son filmmaker Dodi Fayed & Princess Diana (who both died year earlier) is erected at the bottom of the Egyptian escalator 2005 - bronze statue memorial "Innocent Victims" for Dodi & Diana is erected by the escalator at door 3 2010 - sold to state of Qatar (a tiny country in the Middle East that borders east side of Saudi Arabia) for 1.5B pounds 2023 - 5000+ employees Next time wish list 1. The Harrods Tea Rooms (afternoon tea) 2. 6th floor rare & exclusive perfume experience to select read more

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Do not shop here. I purchased some items and had them shipped to the USA. The salesperson sent the wrong merchandise. She had sold me a duvet and duvet insert after calculating the size conversion I needed from the stated size in European sizing to American sizing for a king size bed. Both of the items were about 25 inches too small. Harrods refused to take back the merchandise air admit that they made a mistake. read more

It's like shopping during the holidays, massive crowds moving like slow herds thru the store. But that did not deter us from shopping luxury items that I can't find back home. It's easy to get lost. We made our way thru the sweet pastry and candy section, the deli and the eateries where we rested our tired feet and enjoyed our sushi while people watching and enjoying our new purchases! Gotta come here at least once it's like Vegas on steroids! read more

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