Harris Teeter is now officially a poor krogers, KROGERS OWNS HARRIS TEETER, and you
now get poor kroger service and poor kroger products. This is my email to harris teeter/kroger's complaint department.
[Barring an absolute emergency, I will never shop at Caldwell Crossing Harris Teeter again, and to not want harris teeter to reach out about this complaint. This is not my first complaint, so I will recap some below.
I was once a valuable "loyalty" customer. , you may have to go far back to see how much I used to spend, it has been decreasing with each additional harris teeter/kroger let down.
Pharmacy:
The set up is horrible with the extra barriers added due to covid, there is almost zero chance of having a welcoming PRIVATE experience. Just stand at that counter, during busy hours, and
see what I mean. I was not greeted for about a full minute, and when I was, there was no eye contact (so I guess she was speaking to me). Finally, she asked my information (again with no eye contact). When I provided my child's info, I was told there is no prescription. I said "I was
told yesterday by harris teeter, that it would be ready today". She asked me what I'm here to
pick up (Again, stand at that counter and tell me how I can answer that question without announcing it to everyone standing around me.) This exact situation happened previously with
a different employee. This is the second time I was asked at harris teeter pharmacy to
announce what I was there to pick up. Are there ANY HIPAA COURSES REQUIRED FOR PHARMACY EMPLOYEES. There is a zero chance I could say it loud enough for her to hear, and not have customers also hear me. My information should be private, if you have no private location to discuss my prescription, that question should not be asked.
https://www.hhs.gov/ohrp/compliance-and-reporting/submitting-a-complaint/index.html
Gas:
Several days ago, I pumped gas at pump 6, same as I did today. When finished, I noticed gas dripped down the side of my truck and notified the attendant, who looked confused. I had to carefully explain, "it is leaking gas from the nozzle, all over my truck and the ground and should not be used". I pumped gas today, and... When finished, I noticed gas dripped down the side of my truck and notified the attendant, who looked confused. I had to carefully explain, "it is leaking gas from the nozzle, all over my truck and the ground and should not be used" (that is not a typo,
the same exact thing happened several days apart!).
I cleaned my truck again today, and there "may" be a PERMANENT STAIN ON MY TRUCK. I will contact harris teeter again, for restitution, if the stain cannot be easily removed.
General:
I am almost never get greeted within 10 feet of any employee, even at the deli counter.
Always poorly stocked sale and dinner items, when I'm shopping for dinner. Today, there were no thick cut porterhouse at 5 pm, which are a front page sale item. Previously when have I ask, I have ALWAYS been directed to pre-cut choices... I should even not need to ask to have some cut, it's dinnertime, they are on sale, they should be ready (no supply chain excuses, there were plenty on the shelf, just not thick cut ready at the counter).
Advertised items policy:
I cannot understand how harris teeter can advertise a product in your sales circular, and then let managers indiscriminately decide to NOT CARRY A SALE ITEM, if it's not selling fast enough. Not a terrible policy, as long as the manager can do some kind of basic cost analysis. Is the product space for one unflavored Califa non dairy Creamer (which you advertise in your circular), worth more than I spend in your store? That one incident is what sent me to Publix, which carries and regularly has on sale the one product harris teeter refused to carry for a once good vic customer.
I hope someone has enough pride in their job, to change the business culture at harris teeter/kroger. All I have left to do, is post my complaint on yelp, which will include what it was like when I worked for harris teeter, when I shopped at the REAL Harris Teeter. Hard work for poor pay, including the extensive hands on training I received. I did my job.]
When I was hired at Harris Teeter, before I ever interacted with a customer, I was trained in a classroom, by a beautiful ready to retire man named Bill. Imagine that, live hands on training! After that, I had regular online training (at work). The pay was crappy, the hours sucked, and the work was hard. But I was never cut a break, part-time or full-time, young or old, male or female, most pulled their weight, and stuck to company policy which management pushed. IT'S CALLED A BUSINESS CULTURE (or corporate culture), it must be created and maintained by management. Otherwise, the quality of new employees will continue to degrade, as it is now, at harris teeter/kroger. read more