Horrible customer service and rude arrogant manager. They make up policies on their own. The staff and manager said the return policy is 30 days. I was returning OTC medicine. I was earlier told it was 15 days by another associate at an earlier date. When I asked for a written policy I was pointed to it on the customer service desk. The policy said 60 day in clear plain english. Upon pointing that out to the manager on duty at night shift on 11/09/16, 11 PM, he got rude asking me to leave, which I did vs making a show. The reason - i told him it is written clear in plain english that policy is 60 days and he and His staff just make it up anything. This is the kind of customer service and staff this Harris Teeter " the neighborhood store" has. read more

Convient, yes. Nothing else except that. They carry expired food items on their shelves, moldy bread, opened containers with stuff growing in them, and they change the expiration dates on fresh meats if they don't sell. Friends have informed me that they talked with the manager but he has not done anything. Manager enforces their practice of selling expired, unsafe food items. Filed a formal complaint with the Dept of Agriculture. read more

I have been extremely disappointed with this Harris Teeter, but particularly with the pharmacy staff who violate every HIPPA law out there. They discuss my personal business and medication with friends or family that are picking up my medication. They shout the names of my medications and questions about them from across the other end of the counter where anyone in line or nearby could hear. I am constantly being harassed about the medications I am taking. If she has a concern, she can tell me once, not 20 times. When I stopped being friendly towards her (but not unfriendly) she started to creating new rules about when I can pick up my medications, changing it from what was a month since I called in, to a month since I picked up. She tells me I can pick up a RX on a certain date and I get there and she tells me to wait 2 more days, not because they don't have it, but because she has arbitrarily decided she wants me to wait longer. The grocery staff are nice, although the deli is extremely slow. I waited 30 minutes for some sliced meat on a slow day at the store and when I got back, he said he forgot. Another problem is that the food is often expired or close to expiring. Fruit is picked too soon such that it never ripens. Lastly whenever I go to pick up an item on sale, I am always, and I mean always greeted with an empty shelf. read more

Employees who work behind the Customer Service counter are so unhelpful. Every time I have a question regarding Harris Teeter VIC store card, I'm told their computers are down and to call the 1800 number on the back of the VIC card...never fails. read more

Never thought I'd write a review for a grocery store before lol. But.... couldn't help it! The staff here is really nice, my main complaint is management. Such a lack of management and authority in this store. The biggest petpeve I have about this store is the little green shopping baskets. They are never in the front of the store when you walk in, they are always piled up at each register. SO FRUSTRATING!!!!! I've said something to management before, and nothing has been done, mainly looked like I was inconveniencing her by talking about it. I'm stuck going here unfortunately because it's walking distance from my home, why go anywhere else #rantover read more

Our Harris Teeter has amazing fresh produce and I can always find everything there. I tried some very interesting Gillian McKeith recipes that required some odd ingredients - I found them all here!!! We also make the most of their sub club :) They have amazing deals daily so you can also save some $$$s if you shop smart! read more

Overpriced items, long waits to get prescriptions at pharmacy, and now they're charging cash back fees!? The cash back fee is the last straw... NEVER shopping here again! read more

This store has an odd smell to it. I expect to smell bakery or even deli smells. This place smells unpleasant. It appears to be clean. It is like most places in NoVA very busy between 4p and 7p and they don't add cashiers to accommodate. It is the closest grocery to my house and I will only use it for quick runs for emergent needs. I will doing my main shopping elsewhere. read more

Everyone here is incredibly disrespectful and rude they have terrible customer service

If it weren't across the street from the house, I would go to the other Harris Teeter that's only a couple of miles away. I've purchased dairy products from this store over the last two months that have been curddled and way past their prime date (although the date marked on the items was recent). Management was friendly and refunded accordingly. The only other complaint I have is that they do not carry all of the necessary items for my family though they are well stocked for a neighborhood grocery store. read more

The produce here is almost never good. Some of the people who work here are rude and it is almost impossible to find some one to help you. The prices here are far to high. I would not recommend anybody to shop here. read more

I typically go to Harris Teeter to buy groceries because they have good produce, but the last time I was there the salad was 10 days expired and was littered with black spots. I was also attempting to buy bagged carrots, but the carrots were covered in black and brown spots. read more

I just wanted to post that at the last Brambleton event I was at , HT had a truck out handing out icecream samples. I am not normally a fan of store brands (some are bad) but I am now buying HT brand of icecream, its inexpensive compared to some others and it is actually creamy and good! read more

The best grocery store in the area. Brambleton Harris teeter has the most kind faces and warm hearts there is. Highly recommend doing your shopping there! read more

Shoppers BEWARE!! The only reason I shop at this store is because it is so close to my house. However, after today I might not shop at Harris Teeter ever again! I have personally seen many expired products on the shelves. Almost none were perishable items. For example, three days ago I purchased two cans of Hunts Diced Tomatoes. Today, I notice that the best by date was 13 days ago!! Expired canned food, really?? I agree with other reviews that the store is clean and the staff is helpful. Nevertheless, if you can't trust HT to sell unexpired food why give them your business? If you do choose to shop here check the date on everything you pick up! read more

Two stars is being generous. Our neighborhood grocery store, that I have tried hard to support is experiencing a rapid decline. In the last several months, the place is dirty, short staffed and some of the employees are painfully slow and the produce is more miss than hit. I had stopped shopping at Wegmans for the most part, and was really just using HT, but now I am done. I'm headed back to Wegman's. The produce at Ryan Rd HT has gone back to awful, like it was when they first opened 10-12 years ago. In the last couple of weeks, I've been unable to find an avocado that isn't already beyond over ripe The floors in the produce section has stuff all over it (onion skins, loose grapes, corn husks) enough that I worry while walking through there, that someone is going to fall. Since the deli employee Tracey left, I've tried to be patient with the staff that is there, but come on....they have been there for months now and it shouldn't be so painful to get a pound of turkey or a sub. It should tell you something that people would rather stand 10+ deep waiting at the self check-out lines, than to experience some of the cashiers...even with baggers. I can get it done faster myself. Some of the kids that work there have been there for more than a year, and I'm always grateful when I see one of them! At least I know I will get out quickly....most of the newer hires have zero personality and don't know how to identify basic produce. I don't know which of the managers is doing the hiring, but maybe they need to let someone else give it a try. Lots of HS and college age kids looking for jobs, that would at least get you through the summer and allow you to focus on quality employees during the school year and daytime. Corporate HT needs to spend some time monitoring this location. You worked hard to get us shopping there...and have quickly undone everything you worked so hard to achieve. Not to mention still no chip reader?? read more

9 months pregnant and was refused water by the manager Kate at starbucks!!! Came in and spent over $300 on groceries and was with 3 of my children. She stated Starbucks coffee was not allowed to give out free water! read more

This review is for Harris Teeter pharmacy. It is very unfortunate that we had such an unpleasant experience here. I would give it zero stars if I could. Their pharmacists were rude & condescending. I requested for our physician to place my prescription at this establishment. Being a new client, I gave the pharmacist my insurance card. He told me to go call the insurance company because he couldn't locate my name as part of my husband's policy. I was dumbfounded because I never had this problem at CVS. So I asked him to double check the name & try again. I even asked him if he needed another valid ID from me, he said no. He again told me in a condescending manner that I can't get my prescription & to call my insurance company. I left feeling embarrassed & ashamed. He was talking down on me within earshot of other people in the queue. My husband was upset after I told him - there was nothing wrong with our insurance. So he went there & minutes later, discovered that it was the pharmacist's fault for typing our last name incorrectly. He missed a letter. There was another issue about their false advertising of getting $25 if you transfer your prescription to their pharmacy (but that's another story). What upset me the most was how this pharmacist lied to his store manager & said that he was confused because I hyphenate my last name. A complete lie! That was not what he told us - he admitted that he forgot a letter, not a hyphen in my last name. He lied to his store manager to save face. Shame on you! May you have fewer patrons for your lack of respect, care, & service for potential customers. read more