Don't let the pictures fool you if you're in the DC area. I am at a loss. Dose Moving & Storage is…read morenot a company to trust with your time. This group is based in Arizona and locally had 3 reviews so when we started looking for movers, that was a little red flag. But you'll be wooed too. The lady you'll talk to on the phone when you call is Carrie. She's very nice, very articulate, and explained everything very well, explained they've had an office in the area for over a year, sounded very professional. So we went out on a limb and booked an unknown group to throw some new folks a bone, paid the deposit, the whole nine yards. We wanted an accurate estimate so we asked if they could do an in-person estimate. No problem. Until they arrived. So much for altruism.
Two affable enough guys showed up and first thing they tell us when they see our little ficus tree (about 6 feet high, thin as a whip) is they don't move potted plants. Why? Because, they explain, they RENT the trucks from Enterprise, they don't have their own trucks like in the pictures (maybe those were in Arizona). And if any dirt spills it incurs a fee. No problem, we tell them, we are happy to clean up anything should it spill-- never has before-- and happy to cover any fee if it spills, and we will wrap the plastic pot up with saran wrap as always. They seemed to go along with that fine, looked around and took notes, and told us the quote would come later or tomorrow from Carrie.
Carrie calls me the next day to say so sorry but they can't do the move we paid a deposit for and scheduled, because, get this, "their" truck is too big to fit on DC streets. (This is Washington DC-- trucks and busses drive past daily-- heck a plane could land on these streets everyone moves to and from on every day.) That doesn't make sense at all. Then she tells us we would require 4 smaller trucks and they don't have them. I tell her this makes no sense. One 26 foot truck as we scheduled has moved us without issue several times with room to spare... something isn't adding up. The excuses ring totally false and she keeps changing the story. She tries to blame it on low hanging trees in the area (again with the trees for these folks!), and they just can't manage it. As I type this a moving truck and a bus have driven past... no joke.
Wait, I ask her. Is his because of the ficus we want moved? "Well, we don't move potted plants," she quickly responds. So THAT'S it??! They cancelled a planned move 9 days before it's scheduled, after taking the deposit, because we have a potted plant we'd like in the truck they rent from Enterprise. Why not mention this up front? Great question, right.? People have plants.
I can't say "unprofessional" fast enough. Hey Arizona, you can have your moving company back. Too much vegetation here for these guys. Save yourself the trouble and get a LOCAL company with a lot of positive reviews.
