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    Harp Hearing Care

    5.0 (1 review)
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    7 years ago

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    Connect Hearing

    Connect Hearing

    1.0(2 reviews)
    2.8 km

    We spent $6500 a few years ago on hearing aids for my wife; after losing one hearing aid during a…read moreterrible accident, we inquired about a replacement and Connect Hearing was so "tone deaf" to our situation; very poor customer service!

    Horrible! From day one, my hearing aids were falling out. Connect told me they fit fine. I was…read morelucky & after searching for hours, always found them. That is, until one day when the wire was bent. The receptionist at Connect refused to replace the wire & said to just curl it with my finger. I have had hearing aids for many years & knew it needed to be replaced, but she refused. She "curled" it with her finger & within a couple of hours it fell out & this time, after searching for hours, I was unable to find it. I went to another hearing aid company & got new hearing aids. That was over 3 years ago & they have NEVER fallen out, but that is because the domes are smaller & they actually fit. I also had trouble when I needed a copy of something for my insurance. The receptionist refused to give it to me (although I had fully paid for the hearing aids) until she checked with the audiologist who was in for an appointment for another 20 minutes, so I had to wait & the entire time, the receptionist was treating me like I was trying to scam them somehow. (The audiologist had no problem giving it to me when she came out.) Glenmore Landing Connect was bad enough, but Avenida was even worse -- rude, condescending & arrogant. Always acted like you were bothering them if you asked for anything, like the free batteries you are entitled to. My "new" hearing aids (almost 3 years old now) from the other company have never fallen out & are superior in hearing quality. The the company always provides excellent service & the hearing aids were 40% less expensive there!

    Harp Hearing Care - hearingaidproviders - Updated May 2026

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