I am always happy leaving from here. The staff are friendly and professional and the wait times…read morearen't too long. After suffering a lower back injury in a car accident Ive tried everything imaginable, but the one place that keeps me coming back for relief is elite sport performance, thank you!

Pulling the principles from Dr. MacDonald's website it states their promises to their patrons are:…read more"Results, Clarity and Collaboration". For me I definitely received those promises but I doubt it was in any way the form they intended. The Result: don't come back to the clinic. The Clarity: clearly if you don't like something about the appointment Dr. MacDonald's ego will be hurt. And finally, Collaboration: non-existent. Dr. MacDonald's mission, "We exist to help active, health-conscious individuals achieve their highest levels of being, by providing a highly specialized, research-based, collaborative approach to patient care." The research was so good that after not being certain if my scaphoid was broken he attempted to 'correct' the position of a bone that wasn't (in his words) "medically dislocated" prior to having the results. Needless to say, the professionalism from Dr. Macdonald was insufficient. His level of petulance and unprofessionalism make me wonder how he retains any patients at all. An overview: * He showed up 30 minutes late for his first appointment of the day * He tried to 'correct' a 'non-medically' dislocated bone when a different bone in my hand was fractured * He had me sign a waiver after he had completed the work; I take full responsibility for signing this but having me sign it afterwards reaffirms his lack of professionalism * He charged $334 (the cost of a 45 minute appointment) for a 15 minute assessment. This was refunded due to the great customer service of Stephanie. * He called and informed me all my future appointments were cancelled * He failed to refer me to an orthopaedic surgeon and instead told me to go to urgent care I went to see Dr. Dale MacDonald after having a cast removed for what was a suspected scaphoid fracture. Out of respect, showing up on time, or informing the others you are running late has been a principle that has dictated my entire adult life. I understand everyone is human and issues come up; I was, however, Dr. MacDonald's first appointment of the day. Arriving late for the first client showed me that Dr. MacDonald lacks a certain level of professionalism you would expect. He pulled up my x-rays and explained that based on what he was seeing he would like to send me for bone scan to eliminate the possibility of a misdiagnosis. He then asked where the pain was to which he claimed I was an "anatomical marvel" for picking the 'lunate'. According to Dr. MacDonald, after showing him where the pain was most prevalent he said that my lunate was dislocated. "Not medically dislocated but it is in the wrong spot." He then asked me to lean back, which I did. He 'attempted to put the bone back in place.' My scaphoid was fractured - Imagine the pain. I don't have a Doctorate but when I hear statements like: "it isn't medically dislocated but it's in the wrong spot." RED FLAG. I turned to peer-reviewed medical articles and trusted sources such as the Mayo Clinic in Rochester. The dislocation of the lunate can easily be seen in an x-ray. He then says, "I need you to sign this, it effectively says you agree to letting me work on you, which I have already done." This was a total error in my judgement. I never should have signed that document, but felt without signing it was asking for unnecessary confrontation. My total appointment with Dr. MacDonald lasted 15 minutes. I was then charged $334 for my appointment. If I was to break down the appointment based on my actual appointment after the tardiness of Dr. MacDonald it would have been $111.33. It's not a financial issue and never was: if it were I wouldn't be writing this review and I would be on my way with the $334 refund and that would be the end of this ordeal. The principles involved are the issue. I wouldn't want to encroach on other appointments but to have the audacity to think a 15 minute appointment should be treated the same as a complete assessment strikes me as laughable. My bone scan results came back as a fractured scaphoid. Based on that I assumed a referral would be made to an orthopaedic surgeon. Instead something shocking occurred. Dr. MacDonald asked if I was unhappy with the first visit to which I said yes. He then said, "and I believe we have refunded your money," which they had. He then proceeded to tell me that he "has taken the liberty to cancel all future appointments with [his] clinic." I guess that means I have been fired as a client of his for having issues with the first appointment. After firing me as a client, and neglecting to refer me to a specialist, he advised I should go to urgent care to get a cast put back on. I thanked him for advising to have a bone scan done and he hung up. I encourage anyone who has had similar issues with Dr. MacDonald or anyone considering seeing Dr. MacDonald to reach out to me. If this review discourages one person from having a similar experience it was all worth it for me! Tim

I had a gift certificate for this place my certificate was 1 year old had no expire date on it and…read moredid not say price could go up due to prices changing.kim the massage therapist almost told me I couldn't use it until I argued with her over it.so instead of her giving me my 60 minutes she only gave me 45 minutes.i even offered to pay more to get the full massage,she would not do it. Her massage felt rushed and was the worst massage I have ever received.she literally was answering the phone while giving me a massage.this was the worst massage I have ever gone to and so dishonest towards her gift certificates.she was rude.i will never go back there ever again.

My family was lucky to have Dr. Zapasnik as family doctor for more, then 15 years…read more He is very kind, thoughtful and knowledgeable doctor. Honest. Open-minded. Always give you great advice in any field of your needs. Great as surgent. Has very gentle touch. Listens without hurring out. I always feel taken care off. Never left his office depressed. Great person. Highly recommend him. If he still accepts new patients-he is your guy. Overall they have good doctors on staff. Dr. Mirza is great too. Front desk is very pleasant. Always professional on the phone. Shannon, Debbie are lovely people.