This review took me a while to write because it's very emotional for me to think about how my…read moreparents were cared for here. I'll try to keep it as concise as possible. There are a handful of truly good caregivers here, and the facility itself is clean and well maintained. My parents had a nice two-bedroom, two-bathroom apartment. Unfortunately, that's where the positives end. The management is either incompetent, indifferent, or both. When we first moved in, we were told a nurse would evaluate my parents and determine the cost of care. We later found out the person who evaluated them was not a nurse, despite being presented as one. In fact, according to two different caregivers, the facility hadn't had an actual nurse for six months or more while my parents were living there. My dad had Parkinson's disease and required his medications on time every day. We were assured this would not be a problem. After moving in, we quickly discovered otherwise. They told us medications could be given within a one-hour window before or after the scheduled time, but in reality they were often one to two hours late, and sometimes I'm not even sure he received them at all. When my parents used their emergency pendants, it could take up to an hour or more for someone to respond. Because of the medication delays and lack of proper care, my dad had worsening complications that led to multiple ER visits. Every time 911 was called and he was transported, the facility couldn't even tell us which hospital he was taken to. I had to call around to different hospitals trying to locate him. Their explanation was that ambulances sometimes planned to go to one hospital and ended up at another, but the closest hospital is St. Anthony's North, and they don't simply "turn away" patients. The lack of urgency, compassion, and proper medication management ultimately contributed to my dad's declining health. On December 30, 2025, my dad passed away in the hospital. The food situation was also alarming. My dad had a shellfish allergy, and the facility knew about it. Yet during the three and a half months my parents lived there, they served him shrimp or crab cakes four separate times. Thankfully we caught it most times before he ate it, except for one bite of a crab cake. That's when I learned this facility--despite serving shellfish regularly--does not keep EpiPens on site. Their plan is simply to call 911 and hope the resident doesn't go into anaphylactic shock. And on days when they weren't serving something he was allergic to, meals could be things like tater tots, hash browns, and watermelon. Hardly appropriate or nutritious meals for elderly residents paying thousands per month. Also, we were paying extra to have someone check in on my Dad every 2 hours. They weren't doing this either. At night there is no supervision what's-so-ever. How do I know they weren't doing this? I'd put a piece of tape at the bottom of the door before leaving at night. The next morning, the tape was still there. No one had checked in on him all night. Finally, my mother suffered her first fall ever while living here. It happened at night while she was going to bed. Instead of calling 911, staff simply helped her back into bed. The next day I received a call telling me she had "an accident" the night before and asking what I would like them to do. My response: Call 911 immediately. She was in severe pain. At the hospital we learned she had a broken hip and a chipped pelvis. Please take the facility's low ratings seriously. There is a reason it sits at 1.9 stars on Yelp. They will tell you they can provide care even when they clearly cannot. By the time you realize it, you've already paid the non-refundable $300 community fee, a month's rent, moving expenses, and more. For my parents, the total cost was $11,400 per month for rent and care--even though they never saw a real nurse. In just three and a half months, the facility collected close to $40,000. During that time my father died before his time, and my mother is now recovering from a broken hip and a broken heart. Please think carefully before trusting this place with your loved ones.

After 2 1/2 years of being involved with Bonaventure of Thornton, a shout out goes to the staff!…read moreFrom housekeeping, maintenance, care team, front desk and office personnel they are all kind, thoughtful, and go out of their way to help visitors, family and to take care of their residents. The vast majority of the staff knows each resident by name and knows many of their needs. So very grateful that this facility and their team are there to help Mom enjoy a wonderful, safe and fulfilling life!

This is a top notch assisted Living! They care about their patients and have a wonderful Nursing…read moreTeam!

The executive director and nurse in the building are the shadiest people I have ever met in my life…read morethey don't care about the residents. The nurse cares more about her dog that she brings to work with her everyday so if you want to move your dog in go for it

I entered here three days ago and requested a room change because of an tolerable roommate. The new…read moreroommate is fine but the nurses' call light system is the problem now. It doesn't work...at all. Stays blinking constantly. Therefore the response time is long or nonexistent. The help said they have requested help three times from maintenance with no results. So my blinking room light gets ignored at the nurse call station. Shouldn't this be illegal in a rehab center? I'm not feeling like I can get help in a timely fashion to my needs.

I was at Sunny Acres for almost 3 months after leaving the hospital for rehab…read more The physical, occupational and speech therapists were good overall. My one complaint is that they didn't inform me that we could do a home evaluation soon enough to make a difference in my daily therapy. As for the CNAs, the afternoon and evening people were wonderful. On the morning shift, a few were excellent but others were rude that made some days very difficult. One male CNA would turn off the call button and on his way out say, "I'll get to you when I can." I'd turn the call button again after waiting an hour. And he would berate me with snide remarks when he did come in. I requested only female CNAs. This happened on morning shift. One of the first first female CNAs who came in to help me was angry at me for making more work for her. She said the male CNA was lazy. I felt she was quite rough with me. Then the CNAs on the morning shift only wouldn't respond to my call button for 1.5 to 2.5 hours. This would be only 2 times for those hours. When I asked for a supervisor, a nurse came in and told me that there were 3 other women requesting only female CNAs. She then started yelling that none of us were special and what was so important that I only wanted female CNAs. The discussion was out ofl control so I yelled for her to get out. I recommend that the company hire another female CNA for at least the first shift. There were only 2 CNAs for 30 patients requiring several levels of care. I would never recommend this facility to anyone.

What happens when you don't have enough staff to do your job? Patience have to wait, then they get…read moremad. We have in-service on burn out and abuse, it says ask for more help so we do, do you think we get help? NO, don't work here it's awful, you are treated like you don't matter. They will flat out tell you, just go find another job. Administrator does give a crap about you our your job, They don't care if your abused. Just go find another job. The people that work the hardest, that make or break your Patient care are treated the absolute worst.

I am so excited for all of the residents of this facility and their families because…read moreCrystal Caprio is working here, now. Crystal is responsible for bringing my family and I peace of mind and full hearts for over 4 years as she took she took provided unbeatable care for our mother at another facility. Crystal stays true to herself. I believe this is why her bond with resident's is real. She doesn't need or want to pretend to be someone that she's not. She is 'all that is good!' and exactly who you can trust to provide the best care for your loved one. When Crystal took over our mother's care, my mother was very angry. Under Crystal's care, she no longer felt alone, she felt safe, cared about, as well as, cared for. Pleasant, happy and calm were words that hadn't been used to describe her in a long time. Through her commitment, energy, creativity, compassion, devotion, affection, resolve and huge heart, Crystal brings life, light, peace, joy, fun, love and laughter to her residents. We know that every need that our mother could have possibly had, was noticed and addressed by Crystal's team.

I've worked here for 15 years. . I've worked as a caregiver, qmap, receptionist and attend activity…read moreoutings. I love my job, communicating with the residents and their families. That always makes my day , looking forward to come to work.

Wow we're do I start !! I have now had 2 family members who resided at Crossroads. I can't say…read moreenough positive things about how friendly, responsive and professional the staff are. They folks that live at crossroads are very involved and are part of decisions around their community. Residents come and go just like at home. I'm always welcome to visit and be a part of meals and activities. The food is amazing as the staff. All scratch !! Please keep doing what you are doi

Outstanding! I placed my trust in this facility during the…read moreheight of Covid to help assist my twin sister. The community is compassionate and treats every tenant as one of their own. Communication for the most part was great. Many thanks to the executive director, Melissa. I appreciate you listening to me and compromising when possible. Special thanks goes out to Shalita the director of nursing. Your wisdom, compassion and transparency helped guide me through exceptionally difficult times. I would be remiss if I didn't mention Emma and Jule in concierge. They're both amazing and do a great job of keeping every thing running smoothly. Emma, you could make me smile even on the worst of days! Well done everybody. My sincere thanks!

Amazing staff genuinely cares about each and every resident!! Shalita is a rock star!read more

Very nice facility - I visited my friends grandfather and was impressed with the location, staff,…read moreand care quality.

From the owner: At Sunrise of Westminster, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.