My mother lived here in Independent living and then in Assisted living until her passing. I will be…read moreshort and to the point: We had many experiences here and I have only good things to say about Covenant and their staff. We also have a very close friend in their Independent living and he is very pleased.

Our parents have lived at Covenant for twenty years and the care is beyond wonderful. They are…read moreknown, loved, and cared for like family. Mom is in the memory unit now, while dad's moving into assisted living this very week -- all with tender loving care. We are on a first name basis with so many staffers and so grateful for them all.

We are overjoyed at the care that is provided to our aunt in the dementia wing of Boulder…read moreManor/Canyon! Working with the Life Encouragement lady, Crystal Caprio, has been amazing! She keeps my cousin, who relays the information, apprised of everything pertaining the care! Crystal communicates any changes, concerns or possible adjustments in her care. She even brought Nancy treats to help her gain weight when it dropped. This includes the well being, behavior, health, behavior, interests and activity of Aunt. She even plays silly games and has fun with he, adapting as Nancy advances in her dementia! It was terrifying putting Nancy in a nursing home, but Boulder Canyon has been the ideal place for her! Because of Crystal, we never worry about her. We know that she is receiving the best care possible! She quickly became happy there, but not at the very first. The nurse even coordinates with Crystal to provide regular status reports, as well!

My mother is a long term resident in the Dementia Wing at Boulder Canyon…read more She has received more attention, patience and care than I imagined possible! My mother and I are truly blessed to have found this facility! I can sing the praises of their Life Engagement Coordinator, Crystal Caprio! She is the reason that I trust that the facility always has my mother's best interest at heart. Upon my unannounced visits, I have found her to be a ray of sunshine in a difficult situation. The staff on the wing is wonderful and notifies me of any situations that they want me to know about, even if she gets a bruise from bumping her arm! They are patient, caring and kind. Crystal regularly makes sure that I am informed of my mothers health, care, changes, decisions, attitude, activities, diet issues and mood! The Business Office, for the last few years has been a nightmare to work with. However, there is a new Business Office Manager and I have real hope that the office will improve it's communication.

This facility is a gem, housed in an older building. The quality of care is second to none. Ring…read morethe call button? 98% of the time they are there in under two minutes. Equipped with all the therapy equipment one needs for OT and PT, and a staff that knows how to use them. Their only challenge is the food. Sadly, it's mediocre at best. But besides this one issue, which one hopes they can improve on, you won't be disappointed with this facility. They are rated a top ten in the nation for a reason.

Entered with extreme pain in various places in my body. They helped me understand my meds and what…read moreI needed to do next.

Great team and staff. This is a hard environment of care as the severity of illnesses and impact is…read moresignificant. This is an incredibly emotional situation for patients and families. The Westminster staff tries very hard to support all throughout the recovery process. The staff offer grace, for patients or families and I thank them all for their wonderful work caring for the community.

Disappointed. Hygiene Neglect & Medical Mismanagement…read more We are disappointed in the treatment that our 85-year-old mother received at Pam Heath Rehabilitation Hospital. She is a vulnerable patient with a complex TBI, mobility issues, and incontinence. We trusted this facility to rehabilitate her; instead, they neglected her basic human needs. * Hygiene Neglect: Our mother remained in the same soiled top clothing for an entire weekend. Despite being incontinent, she was also not bathed by staff. The only shower she received during her stay was given by our own private family aide who had to step in during a visit. Unsurprisingly, she was discharged with a UTI. * Medical Oversight: They placed her on 24/7 oxygen and new medications without consulting her family doctor or us. They completely ignored her medical history and her actual respiratory needs. * Therapy Concerns: There is a lot of "fuzzy math" regarding the required 15 hours of therapy. Therapists consistently showed up late and brought her back early, yet these sessions are billed as full hours. It felt less like rehabilitation and more like a money grab. * Lack of Communication: Staff were unable to answer basic questions about her care or progress. Advice to families: If you live out of town or work full-time, stay away. Unless you can sit in the room 24/7 to "babysit" the facility and ensure basic hygiene and a therapy plan is met, your loved one is at risk. We deeply regret sending her here and hope this prevents another family from going through this type of mess.

Awesome staff! You can definitely tell they care about their clients and care providersread more

As a C4 quadriplegic and single mother, my experience with Mile High Home Care was nothing short of…read morea complete nightmare that with professional help, I am starting to wake up from. I strongly advise anyone to steer clear of this agency, as their practices are not only unprofessional but potentially dangerous. Collin and Emily make a very strong first impression, but eventually, their true colors show. As I write this, I already expect the "owner," or whoever is managing the account to respond with the same gaslighting I was met with for the last year regarding "open lines of communication" and "we care", however, I would be remiss not to speak for my community of the disabled and elderly who desperately need care, especially after my complaints of negligence were confirmed by the Colorado Department of Public Health. The agency's negligence is evident with many of the caregivers they sent to my home. On multiple occasions, people were sent with little to no communication and asked to perform nursing cares outside of their scope of practice (if licensed at all), putting my health and safety at risk because they were ill-equipped and untrained to handle the specific needs of my condition. It is deeply concerning that the agency would allow such practices to occur, as they should be aware of the potential consequences. Regarding nursing care, I did not receive the required supervisor visits from a licensed nurse to assess my care. If I called the office/owner with a nursing care need or urgent situation, I was dismissed if answered at all. For any nursing requirements that caregivers on my team could not perform, I had to call dispatch health or go to the emergency room. Even when caregivers presented them with something concerning or marked a change in my condition, there was no follow-up from the agency. More alarming is the fact that the agency hired caregivers without conducting thorough background checks. As a patient, I deserve to have trustworthy individuals providing care in my home. There was a caregiver sent to train at my house for 3 days where she was exposed to my door codes, medication, family (including minor child), intimate nursing cares, etc... On the 4th day, it was brought to my attention that she was fired because her background check came back with a felony. This complete disregard for patient safety and privacy is both shocking and unacceptable. A major issue with this agency is its evident nepotism. The fact that the company, including "Human Resources", is run by family members creates an environment where miscommunication, negligence and incompetence thrive, and accountability is non-existent. When concerns were raised, it was clear that the family members running the agency were more concerned with protecting their own interests than addressing the issues at hand. It is incredibly disheartening to see an agency who should prioritize the well-being of its patients fail so spectacularly in basic communication and organization. This review comes with great anxiety as I've learned that my personal information and care details were disclosed to external individuals. The frequency of HIPAA violations during my time at Mile High was astonishing, raising serious concerns, especially for those who dare to voice their worries. After my family and I expressed our concern and advocated for better care, the company retaliated by discontinuing my care with a blatant disregard for the Colorado Code of Regulations, leaving me in a vulnerable position without proper explanation or alternative arrangements. Their failure to safeguard patient privacy and continued care not only breaches trust but also fosters a fearful atmosphere. Don't be misled by certain reviews; the company pressures and bribes clients and employees for positive feedback, and some reviews are from the family itself. For loved ones, please prioritize agencies that value patient care, professionalism, accountability, and uphold ethical standards, avoiding nepotism, incompetence, and disregard for regulations.

Day 16 at Coal Creek Post Acute. I will be discharged tomorrow…read more I have made pronounced improvement in my upper body, core and my non-surgical leg strength and flexibility enabling me to become as mobile as possible returning home. As I am still non weight bearing on my new ankle, I am utilizing an iWalk 3.0, at the suggestion of the Physical Therapy team, which allows me to climb up and down the 16 stairs I have at my residence entryway which I was very concerned about. The knowledgeable PT and OT team here is superlative and I would highly recommend this facility and their entire staff for anyone rehabbing post-surgery. I couldn't be more pleased with my visit here. They all care about you and it shows.

I am so disappointed in this place. I had reached out to them for rehab for my dad. I had him in a…read moreplace that was horrible! The employees in admissions at this place acted like the genuinely cared and wanted to help! I went to take a tour and spoke with a few employees who all gave me some advice to get my dad out quicker from the other place. Needless to say I was stressed and wanted to get my dad moved and so I followed the advice. Well it was horrible advice that made my dad lose his insurance approval for any place! I left messages, emails for both the ladies that gave me advice and also copied upper management into the emails to ask for additional advice since I listened to them. I guess I should not be surprised they went radio silent and I haven't heard back from anyone. I honestly would have been ok with just an apology!!!!!

This place is horrible! Please don't take your loved ones here. They do not help patients get…read morebetter they keep them sick so they can make money from their insurance companies and drain their insurance and leave them helpless. The staff are mean to these patients. The employees leave the door open to go smoke and the cold air comes in and the patients get cold. The staff smokes around the oxygen patients. This place needs to be shut down! My friend is not getting better. They don't listen to her. I'm saddened because I can't do anything to help but report what's going on. Please keep your loved ones out of here!

Nurses and aids are exceptional, I can't thank them enough for their kindness to my family member…read morewho isn't the most pleasant to deal with sometimes!

As anyone who has an elderly family member, it can be tough trying to decide whether they are fit…read moreto live alone at home, move in with family, or move to an assisted living facility. A family member of ours living in Denver with parkinson's and anxiety who was living at home alone, was taken here for rehabilitation when she had fallen. During her time in Gardens on Quail's nursing home she was able to recover, but decided to stay. She, as well as our family, decided that it was a safer and better lifestyle to continue living under the care of Gardens on Quail's nurses. Since moving in, her anxiety has been much less severe, and she has made many new friends. Not to mention that it is a beautiful place to call home. Many of our family members are living in Denver, so it makes for an easy drive being located just outside the city in Arvada. Thank you Gardens on Quail for superb service, we appreciate it!

Speaking from an employees perspective:…read more I have been on with the team for about 8 months now. I've worked in the field for 8 years ( so as you can imagine, I've had training and experience in several facilities) This place was absolutely draining, on all levels. The façade of a beautiful building, and well lit gardens, and exceptional " Care provided to the residents" is absolute delusion. I have watched our team, my residents whom I provide care to, and my own well being turn completely downhill, which is why I feel the need to speak on this. Management and HR are not friendly, or welcoming or empathetic towards care staff at all, instead they are rude and entitled and walk the building with nothing but a higher demeanor, than those who actually provide care to these residents and work extremely hard on the floor providing care, and respect and constant interaction to these residents. I have not had a single, welcoming or open minded- conversation with any management since our previous HR has left the building. I have instead ran into conversations where those who do their jobs, and do an amazing job at it, are consistently belittled by HR and management. Yet, those who are lazy but favorited by management are constantly allowed passes for behaviors and LACK of care to these residents. The job itself is stressful, yes. But we all get into this field even as Caregivers to do our jobs and do the best we can. We also have lives outside of work environments, and some harder than others. This is where survival mode and flight of fight play a role- but to those that show up everyday and WORK THE FLOOR- we are discarded and picked apart -daily, but also while being extremely understaffed and drained ourselves. Yet still- NO support from our HR or ED or management as a whole. I have never felt so out of touch with a work environment claiming to do so much good for these residents- meanwhile disregarding and completely out of touch with their employees whom actually work with these residents and are the ones providing care. Pay compensation and expectations are not lined up at all. all this goes to say- Please DO BETTER, for our residents, for your care staff. for OURSELVES. No job should be or feel this draining on every level.