This facility is a gem, housed in an older building. The quality of care is second to none. Ring…read morethe call button? 98% of the time they are there in under two minutes. Equipped with all the therapy equipment one needs for OT and PT, and a staff that knows how to use them. Their only challenge is the food. Sadly, it's mediocre at best. But besides this one issue, which one hopes they can improve on, you won't be disappointed with this facility. They are rated a top ten in the nation for a reason.

Entered with extreme pain in various places in my body. They helped me understand my meds and what…read moreI needed to do next.

Awesome staff! You can definitely tell they care about their clients and care providersread more

As a C4 quadriplegic and single mother, my experience with Mile High Home Care was nothing short of…read morea complete nightmare that with professional help, I am starting to wake up from. I strongly advise anyone to steer clear of this agency, as their practices are not only unprofessional but potentially dangerous. Collin and Emily make a very strong first impression, but eventually, their true colors show. As I write this, I already expect the "owner," or whoever is managing the account to respond with the same gaslighting I was met with for the last year regarding "open lines of communication" and "we care", however, I would be remiss not to speak for my community of the disabled and elderly who desperately need care, especially after my complaints of negligence were confirmed by the Colorado Department of Public Health. The agency's negligence is evident with many of the caregivers they sent to my home. On multiple occasions, people were sent with little to no communication and asked to perform nursing cares outside of their scope of practice (if licensed at all), putting my health and safety at risk because they were ill-equipped and untrained to handle the specific needs of my condition. It is deeply concerning that the agency would allow such practices to occur, as they should be aware of the potential consequences. Regarding nursing care, I did not receive the required supervisor visits from a licensed nurse to assess my care. If I called the office/owner with a nursing care need or urgent situation, I was dismissed if answered at all. For any nursing requirements that caregivers on my team could not perform, I had to call dispatch health or go to the emergency room. Even when caregivers presented them with something concerning or marked a change in my condition, there was no follow-up from the agency. More alarming is the fact that the agency hired caregivers without conducting thorough background checks. As a patient, I deserve to have trustworthy individuals providing care in my home. There was a caregiver sent to train at my house for 3 days where she was exposed to my door codes, medication, family (including minor child), intimate nursing cares, etc... On the 4th day, it was brought to my attention that she was fired because her background check came back with a felony. This complete disregard for patient safety and privacy is both shocking and unacceptable. A major issue with this agency is its evident nepotism. The fact that the company, including "Human Resources", is run by family members creates an environment where miscommunication, negligence and incompetence thrive, and accountability is non-existent. When concerns were raised, it was clear that the family members running the agency were more concerned with protecting their own interests than addressing the issues at hand. It is incredibly disheartening to see an agency who should prioritize the well-being of its patients fail so spectacularly in basic communication and organization. This review comes with great anxiety as I've learned that my personal information and care details were disclosed to external individuals. The frequency of HIPAA violations during my time at Mile High was astonishing, raising serious concerns, especially for those who dare to voice their worries. After my family and I expressed our concern and advocated for better care, the company retaliated by discontinuing my care with a blatant disregard for the Colorado Code of Regulations, leaving me in a vulnerable position without proper explanation or alternative arrangements. Their failure to safeguard patient privacy and continued care not only breaches trust but also fosters a fearful atmosphere. Don't be misled by certain reviews; the company pressures and bribes clients and employees for positive feedback, and some reviews are from the family itself. For loved ones, please prioritize agencies that value patient care, professionalism, accountability, and uphold ethical standards, avoiding nepotism, incompetence, and disregard for regulations.

We are overjoyed at the care that is provided to our aunt in the dementia wing of Boulder…read moreManor/Canyon! Working with the Life Encouragement lady, Crystal Caprio, has been amazing! She keeps my cousin, who relays the information, apprised of everything pertaining the care! Crystal communicates any changes, concerns or possible adjustments in her care. She even brought Nancy treats to help her gain weight when it dropped. This includes the well being, behavior, health, behavior, interests and activity of Aunt. She even plays silly games and has fun with he, adapting as Nancy advances in her dementia! It was terrifying putting Nancy in a nursing home, but Boulder Canyon has been the ideal place for her! Because of Crystal, we never worry about her. We know that she is receiving the best care possible! She quickly became happy there, but not at the very first. The nurse even coordinates with Crystal to provide regular status reports, as well!

My mother is a long term resident in the Dementia Wing at Boulder Canyon…read more She has received more attention, patience and care than I imagined possible! My mother and I are truly blessed to have found this facility! I can sing the praises of their Life Engagement Coordinator, Crystal Caprio! She is the reason that I trust that the facility always has my mother's best interest at heart. Upon my unannounced visits, I have found her to be a ray of sunshine in a difficult situation. The staff on the wing is wonderful and notifies me of any situations that they want me to know about, even if she gets a bruise from bumping her arm! They are patient, caring and kind. Crystal regularly makes sure that I am informed of my mothers health, care, changes, decisions, attitude, activities, diet issues and mood! The Business Office, for the last few years has been a nightmare to work with. However, there is a new Business Office Manager and I have real hope that the office will improve it's communication.

I would like to recommend the WLCC as a wonderful place to bring your loved one when it is…read moreneccessary. I was really impressed that the Life Center does not have the smell of a usual nursing home. That meant a lot to me. The Care of the staff was impressive. I felt very safe leaving my husband after 61 years of marriage. Was it 100% perfect? No, but it's the best place I've ever seen. The activities were well planned and implemented. The ice cream parlor was a favorite of all. I give them five stars.

I was there after hip replacement. The place looks bright and beautiful. Physical therapy was…read morevery good. However, LCCW did not provide a power air mattress to keep me from lying in the same spot; I developed a decubitus ulcer. My foot was not kept elevated so my heel developed an ulcer -- which was not noted by staff until the blister broke open when a staffer was putting on a compression stocking. In other words, I was not being appropriately cared for and monitored. These wounds led to painful debridement, infection, sepsis, three hospitalizations, and weeks upon weeks of rehab -- in other facilities that provided skilled nursing and routine monitoring. I do not recommend LCCW to anyone who has had major surgery .

My mother lived here in Independent living and then in Assisted living until her passing. I will be…read moreshort and to the point: We had many experiences here and I have only good things to say about Covenant and their staff. We also have a very close friend in their Independent living and he is very pleased.

Our parents have lived at Covenant for twenty years and the care is beyond wonderful. They are…read moreknown, loved, and cared for like family. Mom is in the memory unit now, while dad's moving into assisted living this very week -- all with tender loving care. We are on a first name basis with so many staffers and so grateful for them all.

Our experience with Elevation Hospice was one of high care, compassion and unwavering commitment to…read morecaring for our 90 year old mother. All the folks that we dealt with - Jody, Emily, Tom, Kari, Erika to name a few - were very generous with their availability and went above and beyond to ensure our mom's comfort during the final stage of her life. Their service is outstanding and empathetic. Our family highly recommends Elevation Hospice in Denver.

Have just "graduated" from Elevation Hospice after a year of outstanding service, including care…read moremanagement, medicine management, social services, and the most professional and kind CNA bathing me once-a-week. Everything was geared to my well-being and quality of life. I will never get better, but am l,000 times better than a year ago thanks to many people, but primarily Elevation. In my opinion, and the opinion of one of the assisted living caregivers, who unsolicitedly said, "There is no better Hospice." I agree and highly recommend.

Day 16 at Coal Creek Post Acute. I will be discharged tomorrow…read more I have made pronounced improvement in my upper body, core and my non-surgical leg strength and flexibility enabling me to become as mobile as possible returning home. As I am still non weight bearing on my new ankle, I am utilizing an iWalk 3.0, at the suggestion of the Physical Therapy team, which allows me to climb up and down the 16 stairs I have at my residence entryway which I was very concerned about. The knowledgeable PT and OT team here is superlative and I would highly recommend this facility and their entire staff for anyone rehabbing post-surgery. I couldn't be more pleased with my visit here. They all care about you and it shows.

I am so disappointed in this place. I had reached out to them for rehab for my dad. I had him in a…read moreplace that was horrible! The employees in admissions at this place acted like the genuinely cared and wanted to help! I went to take a tour and spoke with a few employees who all gave me some advice to get my dad out quicker from the other place. Needless to say I was stressed and wanted to get my dad moved and so I followed the advice. Well it was horrible advice that made my dad lose his insurance approval for any place! I left messages, emails for both the ladies that gave me advice and also copied upper management into the emails to ask for additional advice since I listened to them. I guess I should not be surprised they went radio silent and I haven't heard back from anyone. I honestly would have been ok with just an apology!!!!!

Very friendly and attentive staff, very happy with the care given, thankful for their help!read more

After hip replacement surgery, I was an inpatient here for two weeks (March 7-21, 2024)--I did not…read morego anywhere else during this time. They rightly earn at least one star due to excellent PT and OT plus Bella (OT) and Bea (aide), bright lights who made my time there bearable. Wheatridge Manor missed a chance for a higher rating because they almost killed me with a wrong assessment and then a 10-hour delay of needed treatment on March 21. I had contracted strep A sepsis there (and went into kidney failure), necessitating ambulance transport from Wheatridge Manor to Lutheran Hospital ER where they fought for hours to save my life. Source of infection: untreated bug bites (about 3-19 at Wheatridge Manor) which became infected and then developed into a bad case of cellulitis. Additional details: from the time (around 4am) of my first physical symptoms on the morning of March 21 (pain, uncontrollable shaking, vomiting; a few hours later, expressive aphasia--inability to process language), the night nurse Pam and day nurse Jennifer wrongly assessed me as experiencing a panic attack due to "anxiety" about going home. Pam also chewed me out for taking time away from other patients who "really" needed her care (my friend witnessed that unpleasant exchange). I was in and out of awareness for the rest of that day. This terrified me (my symptoms as well as being ignored and dismissed by the nursing staff) as I knew something was very, very wrong. Needing support and a witness, I called my friend (retired nurse). She arrived at the facility around 5am and stayed with me all day. Finally, around 2pm, I asked her to phone my high school BFF in Houston who's a doctor. Dr friend had two words for us: "Ambulance now!" Wheatridge's day nurse, Jennifer, only made the phone call due to pressure from my witness. These two dear friends, along with Lutheran's ER and other medical personnel, saved my life. Accordingly, I do not recommend Wheatridge Manor for anyone. Yes, the PT and OT are great, but the rest of the facility lacks adequate, coordinated care. However, if that place seems the best placement for your loved one, be sure to check on them frequently and to advocate for their needs or they may either almost die like me, or actually die, from inadequate care.